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JW Marriott Hotel Medan

5.0 star property

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Photo gallery for JW Marriott Hotel Medan

Outdoor pool
Lobby
3 restaurants, breakfast, lunch, dinner served; international cuisine
Exterior
In-room dining

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Hot tub
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant

Explore the area

View in a map
Jalan Putri Hijau No. 10, Medan, North Sumatra, 20111
  • Place, Grand City Hall
    ‪10 min walk‬
  • Place, Tjong A Fie's Mansion
    ‪17 min walk‬
  • Place, Sun Plaza
    ‪5 min drive‬
  • Airport, Medan (KNO-Kuala Namu Intl.)
    ‪44 min drive‬

Room options

View all photos for Executive Deluxe

Executive Deluxe | 1 bedroom, premium bedding, minibar, in-room safe

Executive Deluxe

  • City view
  • 712 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 1 King Bed, City View

1 bedroom, premium bedding, minibar, in-room safe

Executive Room, 1 King Bed, City View

  • City view
  • 484 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, City View

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Room, 1 King Bed, City View

9.6 out of 10
Exceptional
(15 reviews)
  • City view
  • 484 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Panoramic Room, 1 King Bed, City View

1 bedroom, premium bedding, minibar, in-room safe

Panoramic Room, 1 King Bed, City View

8.0 out of 10
Very good
(1 review)
  • City view
  • 484 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 2 Twin Beds, City View

1 bedroom, premium bedding, minibar, in-room safe

Executive Room, 2 Twin Beds, City View

  • City view
  • 484 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Room, 2 Twin Beds, City View

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Room, 2 Twin Beds, City View

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 484 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Junior Suite, 1 King Bed, City View

Junior Suite, 1 King Bed, City View | 1 bedroom, premium bedding, minibar, in-room safe

Junior Suite, 1 King Bed, City View

  • City view
  • 969 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed

Presidential Suite, 1 King Bed | 1 bedroom, premium bedding, minibar, in-room safe

Presidential Suite, 1 King Bed

  • City view
  • 2153 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Ambassador Suite

Ambassador Suite | 1 bedroom, premium bedding, minibar, in-room safe

Ambassador Suite

  • City view
  • 1346 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

About the neighborhood

Medan

Located in Kesawan within a short walk of Grand City Hall, JW Marriott Hotel Medan is within a mile (2 km) of other popular sights such as Tjong A Fie's Mansion. This 5-star hotel has 287 guestrooms and offers a full-service spa, an outdoor pool, and a 24-hour gym.

What's nearby

  • Grand City Hall - 10 min walk - 0.6 miles
  • Tjong A Fie's Mansion - 17 min walk - 0.9 miles
  • Bukit Barisan Military Museum - 19 min walk - 1.0 mile
  • Sun Plaza - 5 min drive - 1.0 mile
  • Medan Mall - 6 min drive - 1.2 miles

Getting around

  • Medan Station - 12 min walk
  • Medan (KNO-Kuala Namu Intl.) - 49 min drive

Restaurants

  • ‪Rumah Makan Sederhana - ‬2 min walk
  • ‪Executive Lounge - ‬2 min walk
  • ‪Nelayan Sari Laut - ‬5 min walk
  • ‪Marriott Café - ‬2 min walk
  • ‪Jumbo Seafood Restaurant - ‬2 min walk

About this property

JW Marriott Hotel Medan

JW Marriott Hotel Medan features a full-service spa, an outdoor pool, and a children's pool. Onsite parking is available, both free self and paid valet parking (IDR 225000 per day)—also useful is an airport shuttle (available 24 hours) for IDR 350000 per vehicle one-way. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, securing valuables, and luggage storage. Other amenities at this luxury hotel include a 24-hour gym, a sauna, and free WiFi in public areas.
Guests can expect to find free WiFi and 55-inch LED TVs with satellite channels and pay movies. Beds sport premium bedding and bathrooms offer rainfall showers, hair dryers, and free toiletries. Other standard amenities include minibars, coffee makers, and safes. Housekeeping is available on request.
An outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a 24-hour health club and a sauna.
Guests can indulge in a pampering treatment at the hotel's full-service spa, Quan Spa by JW Marriott Medan. Services include deep-tissue massages, hot stone massages, facials, and body wraps. The spa is equipped with a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Free in-room WiFi has a 10-device limit
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free secured, covered self parking on site
  • Covered valet parking on site (IDR 225,000 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: IDR 288,000 for adults and IDR 144,000 for children
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Jade Chinese Restaurant
  • Marriott Cafe
  • Marriott Gourmet
  • Prime Steak House

Things to do

  • 24-hour health club
  • Children's pool
  • Full-service spa
  • Hot tub
  • Outdoor pool
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Children's pool
  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Separate bedroom
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Computer station
  • Meeting rooms

Outdoors

  • Vegetable garden

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Accessible airport shuttle
  • Area rugs in room
  • Elevator (31 inch wide door)
  • Lever door handles
  • Stair-free path to entrance
  • Tile flooring in room
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Rooftop garden
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch LED TV with satellite channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Rollaway/extra beds are available for IDR 484000.0 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately IDR 288000 for adults and IDR 144000 for children
  • Airport shuttle fee: IDR 350000 per vehicle (one-way, maximum occupancy 4)
  • Covered valet parking fee: IDR 225000 per day
  • Rollaway bed fee: IDR 484000.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
  • Check-in: 3 PM
  • Check-out: noon
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher.
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • Free in-room WiFi has a 10-device limit.

Property is also known as

JW Marriott Hotel Medan
JW Marriott Medan
JW Medan
Marriott Hotel Medan
Medan JW Marriott Hotel
JW Marriott Hotel Medan Hotel
JW Marriott Hotel Medan Medan
JW Marriott Hotel Medan Hotel Medan

Frequently asked questions

Is a free cancellation option available at JW Marriott Hotel Medan?

JW Marriott Hotel Medan provides free cancellation on certain room rates. For additional details, review the cancellation policy on Orbitz.

How much does it cost to stay at JW Marriott Hotel Medan?

As of Mar 31, 2026, prices found for a 1-night stay for 2 adults at JW Marriott Hotel Medan on Apr 6, 2026 start from $98, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do near JW Marriott Hotel Medan?

This hotel is situated in Kesawan, just steps from DeliPark Mall Medan. You'll also find Grand City Hall and Tjong A Fie's Mansion less than a mile away.

Will I be able to park at JW Marriott Hotel Medan?

Yes, self parking is offered for free at the hotel. Valet parking is available for IDR 225,000 per day. Wheelchair-accessible parking is also available for guests.

Is a spa located at JW Marriott Hotel Medan?

Quan Spa by JW Marriott Medan is the hotel's spa and services include deep-tissue massages, hot stone massages, reflexology, and aromatherapy.

Does JW Marriott Hotel Medan have luxury amenities?

Yes, guests can indulge in luxuries such as an outdoor pool, 3 restaurants, and deep-tissue massages at this hotel.

Does JW Marriott Hotel Medan have a casino at the property?

No, JW Marriott Hotel Medan doesn't have a casino.

Will I find an indoor pool at JW Marriott Hotel Medan?

No, this hotel doesn't have an indoor pool; however, there are an outdoor pool and a hot tub.

What do couples enjoy most about JW Marriott Hotel Medan?

There are plenty of amenities for couples at this hotel, including 3 restaurants, an outdoor pool, and couples/private dining.

Are there hot tubs at JW Marriott Hotel Medan?

No, but guests can enjoy a steam room at this hotel.

Does JW Marriott Hotel Medan feature a restaurant that includes a breakfast menu?

Yes, JW Marriott Hotel Medan has 3 restaurants, and serves buffet breakfast each morning for a surcharge.

Will JW Marriott Hotel Medan allow pets to stay for free?

No, pets aren't allowed at JW Marriott Hotel Medan.

Are there connecting rooms at JW Marriott Hotel Medan?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

How far is the airport from JW Marriott Hotel Medan?

The closest major airport to JW Marriott Hotel Medan is Medan (KNO-Kuala Namu Intl.), which is 25.5 mi away (49 minutes by car).

Can I book a room with a balcony at JW Marriott Hotel Medan?

No, there aren't any guestrooms with balconies at JW Marriott Hotel Medan.

Does JW Marriott Hotel Medan host weddings?

Take advantage of the wedding venue at JW Marriott Hotel Medan if you plan to say "I do" during your trip.

JW Marriott Hotel Medan Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 410 out of 628 reviews
Rating 8 - Good. 162 out of 628 reviews
Rating 6 - Okay. 38 out of 628 reviews
Rating 4 - Poor. 14 out of 628 reviews
Rating 2 - Terrible. 4 out of 628 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Paul, Jacksonville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Premier hotel in Medan, with the premier shopping mall across the street.
Stayed 4 nights in Nov 2025

10/10 Excellent

John

Liked: Cleanliness, amenities, property conditions & facilities
Clean, kind and quietly efficient service. Great value buffet. A super stay.
Stayed 2 nights in Nov 2025

8/10 Good

Nicolas, Bogota

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Good hotel, friendly staff
Stayed 2 nights in Nov 2025

10/10 Excellent

Chui Nyok

Stayed 2 nights in Oct 2025

10/10 Excellent

Vineet

Stayed 1 night in Jul 2025

10/10 Excellent

Ning

Stayed 1 night in Sep 2025

4/10 Poor

Kim

Stayed 1 night in Aug 2025

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
convenience and easy to excess to SOGO .
Stayed 6 nights in Aug 2025

8/10 Good

Habib

Stayed 3 nights in Aug 2025

10/10 Excellent

Donel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Food buffet was wonderful! Hotel is great and staff are very friendly and helpful! They made my birthday memorable!
Stayed 1 night in Jul 2025

10/10 Excellent

Rubina, Plainview

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful and friendly staff, our flight reached at 7 :15 am We were able take a trip to Bukit Lawang at the same day, did jungle tracking and came back to the hotel same day, everything was possible, because of friendly and cooperative hotel staff, they room was excellent, nice view from the top floor, breakfast was excellent, we loved our stay.
Stayed 1 night in Jul 2025

8/10 Good

Robert, Houston

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, the hotel is a good hotel. Very clean and the staff is excellent. There is something that happens around the hotel that is loud music that lasts sometime until 5:00 am. This is not the mosques but more like a club. Staff was very good and helpful.
Stayed 3 nights in Jun 2025

8/10 Good

Kia Kit

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice upgrade of room from reception. Thanks
Stayed 1 night in May 2025

10/10 Excellent

Nilesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly and helpful staff, also had great places for relaxing/eating in the hotel
Stayed 1 night in May 2025

8/10 Good

LAI

Traveled with family
Liked: Cleanliness, staff & service, room comfort

Impeccable service but hotel needs upgrading.

The room is big and comfy for 3 adults. All of us slept like babies even though our room was facing the main road. Service was impeccable. However, the hotel badly needs a renovation esp in the pool and jacuzzi. It was extremely stuffy in the executive lounge, making the experience unbearable. It would be great to leave the drinks menu on the table. Spa experience was great but needs to change the floor tiles in the room.
Stayed 1 night in May 2025

10/10 Excellent

Vineet

Stayed 1 night in Apr 2025

10/10 Excellent

Kiran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Guanghui

Stayed 1 night in Mar 2025

10/10 Excellent

Akshay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Big rooms good service good location clean

Everything was great. We really liked the location close to mall in walk distance which allowed us to grab quick meal or groceries for room. The hotel airport transfers and day trip car booking was superb. Room was big and clean. Staff was friendly. View of city from Room Was epic. Only complain was fridge was not working. There is also bit of issue with shower knobs slightly confusing until you figure out.
Stayed 3 nights in Feb 2025

10/10 Excellent

MANSOUR

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10

The food, service, and room were perfect
Stayed 2 nights in Dec 2024

6/10 Okay

Hong

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 2 nights in Dec 2024

10/10 Excellent

Penny

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and helpful. Room had great views with nice products but perhaps a little outdated and in need of modernisation. Had a lovely meal at the Steak restaurant. Had a good vibe and staff very attentive.
Stayed 1 night in Dec 2024

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