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JW Marriott Hotel Medan

5.0 out of 5.0

Recent guest reviews

The best hotel in medan until now. The room is big for two people and bathroom is big. But location not too many attraction near there. The breakfast is good many food u can choose eastern and western food.

highly recommended hotel, when we are in Medan City, location access is very strategic, very good service, Rooms are big and comfortable. Liked the spa and massage as well. Decent massage for a great price. A let down was the coffehouse buffet. Limited dishes. And the food was definitely forgettable.

Great hotel with great security. Grand lobby, good customer service and great rooms with city view. Executive lounge is very comfortable and relaxing. Totally recommend it to all travellers to Medan. Really value for a great 5 star hotel.

This is prob the best 5* hotel in Medan. Rooms are big and comfortable. But the square pillows gave me neck pain. The bathroom was also big and functional. Overall we liked the room. However the amenities were a let down. The bath, shampoo were of low quality. We had to request for Body lotion, which was also mediocre compared to other 5* establishments. The staff were polite and helpfull. Liked the spa and massage as well. Decent massage for a great price. A let down was the coffehouse buffet. Limited dishes. And the food was definitely forgettable. I was shocked at the quality of food. Was prob the worst tasting food i have ever had at a 5* hotel. Food was just average and lacked taste. The food in the local restos tasted so much better. Overall a great place to stay and chill

Gracious staff, yummy buffet, comfy bed. If only the view from my room was nt obstructed by a construction nearby that would be perfect! But that's nothing to do with the hotel. Would definitely come back if I visit Medan again =)

Located in the center of the city, walk distance from lapangan merdeka (city center). nice room, also all staff helping with smile room was clean and simple breakfast good with food selection however, this hotel usually crowded during weekend we went for company meeting, in weekend, and its crowded and noisy saturday they booked for event, youth event sunday almost all meeting room booked for church (music and preach) please reconsider and check, if you want to take this hotel during weekend

I'm happy that my office booked me for two nights at this hotel. This was my second time staying at a JW Marriot, the first time was in Surabaya and this time was in Medan, and it was even better. I got a room with a beautiful view facing the low density area of the city. I love the big screen LED TV - even it's not a SmartTV yet; I love that there are plugs beside the bed so I could easily charge my gadget while using it on the bed; I love the bathroom with seperate bathtub-shower; I love the strong and quick wifi all across the hotel; I love the gym and swimming pool - with right amount of chlorine that didn't cause any pain to the eye when swimming without goggles; and I love the friendliness of the staffs - quick check in and check out process and good service during breakfast. The breakfast was nice, but I'm a bit dissapointed that they don't serve crepes and ice cream for breakfast. The experience will be a lot better if they do (like they do in Mandarin Oriental Jakarta or The Westin Nusa Dua). But there are many other choices. My favourite was the sushi. Another small detail that I wish they had was cold towels at the gym. Exercising at the gym could be more refreshing with cold towels. I would definitely stay at this hotel again if I visit Medan again.

A wonderful staff adji, ilham and capt etika at marriot cafe . Delicious and woderful chicken briyani and italian food. Such hv a very attentive services made marriot hotel are the best in medan city. Will come and dine again whenever visit medan city again.

This hotel may not have the best view, but the room, the facility, the service are fantastic. Located in putri hijau area, it is easy to explore medan from this hotel. The staff also helpful to help us store our durian cuisine.

She is. A good staff. At J.W.Marriot hotel in Medan. She serve well n so polite. I have such a good service experience in the breakfast moment. We will always stay in . J.W. Marriot if visiting Medan. From room 2022. Mrs. Leny Hartati.

Jalan Putri Hijau No. 10 Medan North Sumatra

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Spa

Located in Kesawan, JW Marriott Hotel Medan is within a mile (2 km) of sights such as Medan Mall and Shri Mariaman. This 287-room, 5-star hotel welcomes guests with 3 restaurants, a full-service spa, and an outdoor pool. In central Medan, the hotel is also close to Sun Plaza and Vihara Borobudur.


There are ample dining options with 3 onsite restaurants, including Marriott Cafe, which specializes in international cuisine. Satisfy your hunger without leaving your room with 24-hour room service, or quench your thirst with a beverage at the bar/lounge or coffee shop/café. Buffet breakfast is offered for a fee each morning from 6 AM to 10:30 AM.


The 287 air-conditioned accommodations afford space to spread out with separate bedrooms and sitting areas. 55-inch LED TVs come with satellite channels and pay movies, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding. Other standard amenities include minibars, coffee makers, and free bottled water.

Property features

At JW Marriott Hotel Medan, guests enjoy a full-service spa, an outdoor pool, and a children's pool. Onsite parking is available, both free self and paid valet parking (IDR 40000.00 per stay)—also useful is an airport shuttle (available 24 hours) for IDR 330000 per vehicle one way. The front desk is staffed 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a 24-hour health club, a spa tub, and a sauna.

Reviews from Trip Advisor

Trip Advisor aggregated rating

88.0% of guests recommend this hotel

Total of 1095 reviews