Skip to main content
Beginning of main content

Recent guest reviews

Everything was fine

me encanto todo super limpio y bonito

Awesome stay

The view is awesome. The first room we got had a ceiling leak from the a/c and was very loud all night. Felt like we were sleeping on the streets. The second room A/C broke we had 2 nights with no air. Stayed for a total of 5 nights. The views are awesome, pools are clean, breakfast was ok. It's a 3 star hotel. My brother had his wedding here. Service was slow, steak was over cooked but views were awesome

Very clean and nice i have no complaints at all and i totally recomend 👍

Great location and generally great staff. Building immediately next is very much current renovation, and you will be getting crashing glass and concrete sawing.

I liked the ocean view, the location of the property and the service of staff. I didnt like the sound of construction on the property. I understand this is only temporary.

The stay was pleased and the staff was helpful. The hotel is undergoing renovation and the elevators need work.

After check in, which took a long time, we where unable to go to our room to relax because the doors to our room would not open properly. Maintenance staff was able to fix door issue after 30min. But front desk did not offer any accommodation for the inconvenience. Overall experience was ok

This hotel was honestly a lot better than I expected. To start I didnt realize there was complimentary breakfast every morning and it was a buffet. Very good with an omelet bar. Fresh squeezed juices and not to mention ocean front. I left my stuff in the safe and they were safe, not to mention a few times i forgot and i had the room cleaned and my stuff...still safe. The luxury room was great soo close to the beach..kind of loud but soothing so if you dont mind that then that rooms for you. The pools were clean and my kids loved them. All of the servers fish for that tip so be ready to tip everyone all the time. The drivers the waiters everyone...kind of annoying. I recommend staying here for sure we loved it.

We have had a timeshare at the Inn for 20+ years and love it but I discovered when booking through Orbitz they give you the worst room in the hotel. We arrived a night before our timeshare began so booked one night on Orbitz. Being owners we thought we might snag a good room but not the case. The room was clean, leaking toilet immediately repaired but we were right next to the laundry in the building they are preparing to tear down. We love The Inn and Mazatlan so will continue to go but may not arrive a day early.

The property was conviently located. The staff were incredibly helpful and there were people cleaning all the time. The construction noise wasn’t too terrible but it will be nice when it’s finished.

very close to the beach and to everything else public transportation . food was great. and staff were very helpful.

We have stayed at Inn at Mazatlan many times in the past but this time it was miserable. So much construction going on nonstop noise. I booked my room 7 months in advance and was given a horrible room that no one should have to stay in. The noise was so bad I had to go into the bathroom in order to make a phone call and be able to hear. We asked for a different room within 30 min of check in and were told none available. We asked to leave the hotel and get a full refund—we paid up front for 13 days. We got such a run around to get a refund it took almost 3 days of misarable stay there before getting confirmation we would get a refund. Just know this construction will go on for at least another year or two. If you are a timeshare owner you will get a better location if you are not stay elsewhere. We should have been told about the construction prior to the trip so we could have booked elsewhere. Made the first few days of our trip a pain.

Stayed one night. Currently under a construction project. Great staff and location

We had stayed at this resort before and thought it was nice but this time was very disappointing. First of all they have a major construction project going on with jackhammering all day long right next to the pool area. It would have been nice to know before we chose this hotel that it was going to be under construction. We also had issues with our room...spotty availability of hot water in the shower, our lock on our door stopped working the second day and it took all day to get it resolved. They finally had to replace the entire lock. We don’t plan on ever staying there again.

I have stayed the the Inn many times over the years. The current rebuild is unfair to guests and the noise is terrible. I asked the clerk on check-out about next years prospects and he could only say, " it is what is"...and so it will be. I don't think I will revisit until the construction is completed, however if you can put up with construction noise, the level of service is as good as always. They are really nice folks but progress trumped guest comfort this time.

Avenida Camaron Sabalo 6291 Mazatlan SIN

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free valet parking
  • Onsite dining
  • Spa

Located in Zona Dorada within 2 miles (3 km) of El Cid Country Club Golf Course, The Inn At Mazatlan is within a few miles (5 km) of other popular sights such as Mazatlan Aquarium. This 177-room, 3.5-star hotel has 2 outdoor pools along with a full-service spa and a restaurant.


Dining

Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Order from room service to satisfy your hunger without leaving your room. For your convenience, a full breakfast is served for a fee each morning from 7:30 AM to noon.


Rooms

All 177 air-conditioned rooms provide balconies, microwaves, and espresso makers. 32-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi. Ceiling fans, safes, and phones are also standard.


Property features

At The Inn At Mazatlan, guests have access to a full-service spa, 2 outdoor pools, and 5 spa tubs. Free valet parking is included with your stay. Multilingual staff at the 24-hour front desk can assist with concierge services, luggage storage, and dry cleaning/laundry. Other amenities at this beach hotel include free WiFi in public areas, coffee/tea in a common area, and a terrace.

Room options

Luxury Suite, Ocean View

2 Double Beds and 1 Double Sofa Bed | Sleeps 4

Junior Suite

2 Double Beds | Sleeps 3

Junior Suite, Ocean View

2 Double Beds | Sleeps 4

Junior Suite, Garden View

2 Double Beds | Sleeps 3

Guest reviews for The Inn At Mazatlan

Everyone (21) Couples (4) Family (12)
4
Friends

Everything was fine

By on Nov 6, 2021

5
Family

me encanto todo super limpio y bonito

By on Aug 25, 2021

5
Everyone

By on Jul 5, 2021

5
Partner Couples

Awesome stay

By on Jun 15, 2021

3
Family Family with small children Friends

The view is awesome. The first room we got had a ceiling leak from the a/c and was very loud all night. Felt like we were sleeping on the streets. The second room A/C broke we had 2 nights with no air. Stayed for a total of 5 nights. The views are awesome, pools are clean, breakfast was ok. It's a 3 star hotel. My brother had his wedding here. Service was slow, steak was over cooked but views were awesome

By on Jun 10, 2021

5
Family Family

Very clean and nice i have no complaints at all and i totally recomend 👍

By on Apr 28, 2021

Review comment responded on May 14, 2021

We are happy to hear that you had a pleasant stay. We look forward to seeing you on your next vacation!

5
Everyone

By on Mar 18, 2020

Review comment responded on Apr 3, 2020

Gracias por su preferencia! Thank you for staying with us!

2
Family Partner Couples

Great location and generally great staff. Building immediately next is very much current renovation, and you will be getting crashing glass and concrete sawing.

By on Mar 9, 2020

Review comment responded on Apr 3, 2020

As you mention, our hotel has an incredible location in Mazatlan and our staff is always happy to serve you and made your stay more pleasant. It is for this reason that we care about giving the best to our guests. We hope you can visit us again and see the changes and improvements we have made.

4
Partner Couples

I liked the ocean view, the location of the property and the service of staff. I didnt like the sound of construction on the property. I understand this is only temporary.

By on Feb 16, 2020

4
Family Family

The stay was pleased and the staff was helpful. The hotel is undergoing renovation and the elevators need work.

By on Dec 1, 2019

url importing http://www.orbitz.com/Mazatlan-Hotels-The-Inn-At-Mazatlan.h565362-p2.Hotel-Reviews
There was an error importing /Mazatlan-Hotels-The-Inn-At-Mazatlan.h565362-p2.Hotel-Reviews, error: javax.servlet.jsp.JspTagException: 301 http://www.orbitz.com/Mazatlan-Hotels-The-Inn-At-Mazatlan.h565362-p2.Hotel-Reviews

Frequently asked questions