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The Inn At Mazatlan

3.5 out of 5.0

Recent guest reviews

Stayed one night. Currently under a construction project. Great staff and location

We had stayed at this resort before and thought it was nice but this time was very disappointing. First of all they have a major construction project going on with jackhammering all day long right next to the pool area. It would have been nice to know before we chose this hotel that it was going to be under construction. We also had issues with our room...spotty availability of hot water in the shower, our lock on our door stopped working the second day and it took all day to get it resolved. They finally had to replace the entire lock. We don’t plan on ever staying there again.

I have stayed the the Inn many times over the years. The current rebuild is unfair to guests and the noise is terrible. I asked the clerk on check-out about next years prospects and he could only say, " it is what is"...and so it will be. I don't think I will revisit until the construction is completed, however if you can put up with construction noise, the level of service is as good as always. They are really nice folks but progress trumped guest comfort this time.

under constrnoise and construcyionuction--noise ok

Renovation in progress..demolition in progress..Machinery,jack hammers and equipment noise , dust..from early morn to dusk..Hotel staff tried hard to keep area clean but was impossible to make lasting progress..Food good..staff friendly and helpful..Beds uncomfortable...Room need updating..Looking forward to seeing resort when construction done...n

We stayed 2 days in December. the hotel is being renovated. The reception area was closed down and moved the Day we arrived. Our room was beautiful situated on the 10 th floor of the tower. The views were fantastic. However, the noise from the ventilation system from the building adjacent to us made it impossible to sit out on the veranda. My husband brought it to their attention and it was later fixed. Still it was very loud on the veranda due to the aircondionationing units. We did not have hot water the two days we were there. We did bring it to their attention but to no avail. There was a fountain on the walkway to the pools and restaurant which splashed water onto the tiles making it slippery and a falling hazard. Only one elevator was working causing considerable wait time.

Good: beautiful garden and pool area Bad: hotel has too many restrictions, the rooms are full with little aunts, the sofa bed and blankets smelled horrible, and the hotel room was not secure. The beach is nice but not friendly to those with disabilities or those who have a hard time walking. Overall I would not recommend this hotel.

The staff that actually belongs to the hotel is amazing! They always open the door with a smile and are happy to help with anything you need. The valet does take a while, but we were warned about it ahead of time so we planned accordingly. The pool was heated and the restaurant breakfast by the beach was delicious. There are two pools and there is a view and access to the beach. There is construction and renovation going on that can be heard while near the restaurant, but we didn't hear anything while in our room. The rooms are a bit worn out, but it was expected and made up for in cleanliness. What really RUINED our two day stay was the women harassing you to go to a timeshare meeting. They are right by the elevators and will bother you anytime they see you. They claim that it isn't timeshare and try to lure you in with things like free breakfast, aquarium tickets, and bottles of tequila just so they can get your personal information and they can get their commission. I explained to them many times that we were short on time since we were only there for two days, but they would not leave us alone. They also got a hold of our room number and kept calling us, very unprofessional. I would be back to this hotel ONLY if they get rid of those women.

Third time staying there and haven't been disappointed. Can't wait to go back.

The kids enjoyed the pool, the beach and food. We traveled with 6 kids, 2 teens al all had fun.

Confortable rooms...service exelent...and instalations perfects...

Quiet relaxing stay. Close to Gold Zone n short ride into town. Found an amazing water park for kids. Great slides!

My stay at the Inn at Mazatlan was great. I was there for 15 days. The staff was very nice, helpful. I will definitely stay there again. I've stayed in a few hotels in Mazatlán and the Inn was by far the best. If anyone is looking at a place to stay, The Inn in the spot.

good experience staff always friendly open doors get you taxis place really clean warm pool is the best 2 hot tubs really nice could make a stronger drink around the pool love the popcorn at happy hour happy hour could be 2 hours like everybody else

Returned after staying there 10 yrs prior when it was nice. The hotel staff is excellent, with the exception of the cooks in the main restaurant. If it's anything but bar snacks and breakfast it is disappointing. Beds are old, small and uncomfortable, toilet runs constantly unless you 'jiggle the handle', ants are in the bathroom and around the refrigerator area, HVAC behind the hotel area is noisy, sewer smell in the walkway area to the restaurant is overwhelming, and it is ridiculously noisy overall beginning very early in the morning.

Stayed 7 days. Front desk personnel never smile when greeting guests. Felt unwelcome. Upside, Papgayo restaurant staff outstanding! Friendly. Good food and great service.

We were only here for one day but from the moment we got there it was great. The staff was wonderful and everything was very clean I loved having the ocean view. It was beautiful. I will definitely stay here again.

Great value but didn't enjoy as much as Pueblo Bonito. Room needs coffee to go with machine. The restaurant food was not up to par in quality. Construction going on behind pool with jackhammers. Towells poor quality.

Very good hotel with have a lot fun with my family

hotel has great location and remodeles romos are very good and comfortable... make sure to request ocean view!!

Avenida Camaron Sabalo 6291 Mazatlan SIN

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Spa

Located in Zona Dorada within a short walk of Sea Shell City Museum, The Inn At Mazatlan is within a mile (2 km) of El Cid Country Club Golf Course. This 215-room, 3.5-star hotel welcomes business and leisure travelers with 2 outdoor pools, a full-service spa, and a restaurant. Located centrally in Mazatlan, it's also near La Gran Plaza Mall and Plaza de Toros.


Dining

This hotel is home to a restaurant and a bar/lounge. Savor a meal from the comfort of your room with room service. For your convenience, a full breakfast is served for a fee each morning from 7:30 AM to noon.


Rooms

All 215 air-conditioned rooms feature balconies, refrigerators, and ceiling fans. 32-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi. Phones are also available.


Property features

Guests of The Inn At Mazatlan have access to a full-service spa, 2 outdoor pools, and a fitness center. You can take advantage of free parking if you drive. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this beach hotel include a spa tub, a steam room, and free WiFi in public areas.

Room options

Studio, 2 Double Beds, Partial Ocean View

Full 2 | Sleeps 2

Junior Suite, Terrace, Ocean View

Full 2 | Sleeps 4

Suite, 1 Bedroom, Terrace, Ocean View

Full 2 | Sleeps 6

Guest reviews for The Inn At Mazatlan

Everyone (16) Couples (17) Business (1) Family (6) Friends (4) Other (3)
4
Everyone

Stayed one night. Currently under a construction project. Great staff and location

By on Feb 20, 2018

2

construction and other issues spoiled our stay.

Everyone

We had stayed at this resort before and thought it was nice but this time was very disappointing. First of all they have a major construction project going on with jackhammering all day long right next to the pool area. It would have been nice to know before we chose this hotel that it was going to be under construction. We also had issues with our room...spotty availability of hot water in the shower, our lock on our door stopped working the second day and it took all day to get it resolved. They finally had to replace the entire lock. We don’t plan on ever staying there again.

By , from chetek, wi on Feb 14, 2018

3

great staff terrible noise

Everyone

I have stayed the the Inn many times over the years. The current rebuild is unfair to guests and the noise is terrible. I asked the clerk on check-out about next years prospects and he could only say, " it is what is"...and so it will be. I don't think I will revisit until the construction is completed, however if you can put up with construction noise, the level of service is as good as always. They are really nice folks but progress trumped guest comfort this time.

By on Feb 1, 2018

3

restoration underway

Everyone

under constrnoise and construcyionuction--noise ok

By on Jan 25, 2018

3

great location , nice beach, safe for swimming

Everyone

Renovation in progress..demolition in progress..Machinery,jack hammers and equipment noise , dust..from early morn to dusk..Hotel staff tried hard to keep area clean but was impossible to make lasting progress..Food good..staff friendly and helpful..Beds uncomfortable...Room need updating..Looking forward to seeing resort when construction done...n

By , from Washington State on Dec 28, 2017

3

under construction

Everyone

We stayed 2 days in December. the hotel is being renovated. The reception area was closed down and moved the Day we arrived. Our room was beautiful situated on the 10 th floor of the tower. The views were fantastic. However, the noise from the ventilation system from the building adjacent to us made it impossible to sit out on the veranda. My husband brought it to their attention and it was later fixed. Still it was very loud on the veranda due to the aircondionationing units. We did not have hot water the two days we were there. We did bring it to their attention but to no avail. There was a fountain on the walkway to the pools and restaurant which splashed water onto the tiles making it slippery and a falling hazard. Only one elevator was working causing considerable wait time.

By , from minnesota on Dec 20, 2017

2

the good and the bad

Everyone

Good: beautiful garden and pool area Bad: hotel has too many restrictions, the rooms are full with little aunts, the sofa bed and blankets smelled horrible, and the hotel room was not secure. The beach is nice but not friendly to those with disabilities or those who have a hard time walking. Overall I would not recommend this hotel.

By , from texas on Sep 7, 2017

3

good and bad, would not come back.

Everyone

The staff that actually belongs to the hotel is amazing! They always open the door with a smile and are happy to help with anything you need. The valet does take a while, but we were warned about it ahead of time so we planned accordingly. The pool was heated and the restaurant breakfast by the beach was delicious. There are two pools and there is a view and access to the beach. There is construction and renovation going on that can be heard while near the restaurant, but we didn't hear anything while in our room. The rooms are a bit worn out, but it was expected and made up for in cleanliness. What really RUINED our two day stay was the women harassing you to go to a timeshare meeting. They are right by the elevators and will bother you anytime they see you. They claim that it isn't timeshare and try to lure you in with things like free breakfast, aquarium tickets, and bottles of tequila just so they can get your personal information and they can get their commission. I explained to them many times that we were short on time since we were only there for two days, but they would not leave us alone. They also got a hold of our room number and kept calling us, very unprofessional. I would be back to this hotel ONLY if they get rid of those women.

By on Aug 1, 2017

5

great hotel....nice people

Everyone

Third time staying there and haven't been disappointed. Can't wait to go back.

By , from F on May 21, 2017

4

very nice hotel, employees are friendly.

Everyone

The kids enjoyed the pool, the beach and food. We traveled with 6 kids, 2 teens al all had fun.

By , from Ca on Mar 30, 2017