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Sunvivia by Fiesta Americana Mazatlan

Property class: 4

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Photo gallery for Sunvivia by Fiesta Americana Mazatlan

A resort with a pool area, palm trees, and a view of the sea.
A beachfront hotel with a pool area, lounge chairs, and a view of the ocean.
A spacious dining area with a view of the sea, a 'LOVE' centerpiece, and a modern interior design.
A coastal hotel with multiple buildings, a beachfront, and a pool area.
An outdoor dining area with tables and chairs facing a sunset over the sea.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Air conditioning
  • Gym

Explore the area

View in a map
Avenida Camaron Sabalo 6291, Zona Dorada, Mazatlán, SIN, 82110
  • Place, Playa Sábalo
    ‪5 min walk‬
  • Place, Punta Camaron Beach
    ‪10 min walk‬
  • Place, The Mazatlan Malecón
    ‪3 min drive‬
  • Airport, Mazatlan, Sinaloa (MZT-General Rafael Buelna Intl.)
    ‪38 min drive‬

Room options

View all photos for Deluxe Room, 2 Double Beds

A hotel room with two beds, a TV, a desk, and a balcony with a view of the beach and mountains.

Deluxe Room, 2 Double Beds

8.0 out of 10
Very good
(8 reviews)
  • 388 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 2 Double Beds, Partial Ocean View

A hotel room with two beds, a wooden wardrobe, a mirror, and wall-mounted lamps.

Junior Suite, 2 Double Beds, Partial Ocean View

8.0 out of 10
Very good
(4 reviews)
  • Partial ocean view
  • 484 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Luxury Suite, 2 Double Beds, Ocean View

A modern kitchen with wooden cabinets, a stainless steel refrigerator, a microwave, and a marble dining table.

Luxury Suite, 2 Double Beds, Ocean View

  • Ocean view
  • 624 sq ft
  • Sleeps 6
  • 2 Double Beds

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About the neighborhood

Mazatlán

Located in Zona Dorada, Sunvivia by Fiesta Americana Mazatlan is a leisurely stroll from sights such as Playa Sábalo and Punta Camaron Beach. This 189-room, 4-star hotel has 2 outdoor pools along with a full-service spa and a restaurant.

What's nearby

  • Playa Sábalo - 5 min walk - 0.3 miles
  • Punta Camaron Beach - 10 min walk - 0.6 miles
  • Sea Shell City Museum - 12 min walk - 0.7 miles
  • The Mazatlan Malecón - 3 min drive - 1.2 miles
  • El Cid Country Club Golf Course - 4 min drive - 1.0 mile

Getting around

  • General Rafael Buelna Intl. Airport (MZT) - 32 min drive

Restaurants

  • ‪Los Arcos - ‬6 min walk
  • ‪Rico's Café Zona Dorada - ‬1 min walk
  • ‪Villa Italia - ‬2 min walk
  • ‪La Concha Restaurant - ‬6 min walk
  • ‪Lobby Bar Castilla - ‬3 min walk

About this property

Sunvivia by Fiesta Americana Mazatlan

Guests of Sunvivia by Fiesta Americana Mazatlan have access to a full-service spa, 2 outdoor pools, and a 24-hour gym. Limited parking is available. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this beach hotel include free WiFi in public areas, meeting rooms, and a business center.
32-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi. Other standard amenities include kitchens, balconies, and microwaves.
2 outdoor swimming pools are on site along with a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages.

The spa is open select days. Children under 15 years old are not allowed in the spa without adult supervision.

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Zona Dorada
  • Pool
  • Pet friendly
  • Free WiFi
  • Restaurant
9.2 out of 10, Wonderful, 1,519 reviews
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Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limited onsite parking

Food and drink

  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Papagayo Restaurant

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Full-service spa

Family friendly

  • 2 outdoor pools
  • In-room kitchen
  • In-room microwave
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 2 meeting rooms
  • Business center

Outdoors

  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Massage
  • Spa open select days

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Tile flooring in room
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 16 floors
  • 4 buildings
  • Banquet hall
  • Mosquito nets
  • Smoking not allowed

Room amenities

Bedroom

  • Bed sheets provided
  • Blackout drapes

Bathroom

  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • Espresso maker
  • Kitchen
  • Limited room service
  • Microwave

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Desk chair
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3 PM
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers limited parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a fire extinguisher and a first aid kit.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • No cribs or infant beds are available.

Property is also known as

Inn Mazatlan
Mazatlan Inn
The Inn At Mazatlan Hotel Mazatlan
The Inn At Mazatlan Hotel
The Inn At Mazatlan Mazatlán
The Inn At Mazatlan Hotel Mazatlán

Frequently asked questions

Is a free cancellation option available at Sunvivia by Fiesta Americana Mazatlan?

Sunvivia by Fiesta Americana Mazatlan offers free cancellation on select room rates. For specific requirements, take a look at the cancellation policy on Orbitz.

How much does it cost to stay at Sunvivia by Fiesta Americana Mazatlan?

As of Nov 2, 2026, prices found for a 1-night stay for 2 adults at Sunvivia by Fiesta Americana Mazatlan on Nov 3, 2026 start from $125, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see close to Sunvivia by Fiesta Americana Mazatlan?

This hotel is situated in Zona Dorada within a short 18-minute walk of El Cid Country Club Golf Course and also 5 minutes on foot from Playa Sábalo. You'll also find The Mazatlan Malecón and Plaza Machado within a short drive.

Is parking available on site at Sunvivia by Fiesta Americana Mazatlan?

Yes, though parking is limited parking.

Is a spa located at Sunvivia by Fiesta Americana Mazatlan?

There is a full-service spa available for guests to enjoy and services include massages. The spa is not open daily but only on select days.

Does Sunvivia by Fiesta Americana Mazatlan have a casino on the premises?

No, Sunvivia by Fiesta Americana Mazatlan doesn't have a casino.

Is there an indoor pool at Sunvivia by Fiesta Americana Mazatlan?

No, this hotel doesn't have an indoor pool; however, there are 2 outdoor pools.

What will couples enjoy most about a stay at Sunvivia by Fiesta Americana Mazatlan?

This beachfront hotel offers plenty of amenities for couples including a beachfront restaurant, 2 outdoor pools, and a full-service spa.

Are there hot tubs at Sunvivia by Fiesta Americana Mazatlan?

No, this hotel doesn't have a spa tub.

Does Sunvivia by Fiesta Americana Mazatlan feature a restaurant that includes a breakfast menu?

No, Sunvivia by Fiesta Americana Mazatlan doesn't have a restaurant that serves breakfast.

Does Sunvivia by Fiesta Americana Mazatlan allow pets to stay for free?

No, pets and service animals aren't allowed at Sunvivia by Fiesta Americana Mazatlan.

Are there connecting rooms at Sunvivia by Fiesta Americana Mazatlan?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

How close is the airport from Sunvivia by Fiesta Americana Mazatlan?

The closest major airport to Sunvivia by Fiesta Americana Mazatlan is General Rafael Buelna Intl. Airport (MZT), which is 22.1 mi away (32 minutes by car).

Are there rooms with balconies that I can book at Sunvivia by Fiesta Americana Mazatlan?

Yes, every guestroom at Sunvivia by Fiesta Americana Mazatlan comes with a balcony and some offer ocean and garden views.

Does Sunvivia by Fiesta Americana Mazatlan offer wedding services?

There are wedding services available at Sunvivia by Fiesta Americana Mazatlan if that's in your vacation plans.

Sunvivia by Fiesta Americana Mazatlan Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 67 out of 115 reviews
Rating 8 - Good. 27 out of 115 reviews
Rating 6 - Okay. 10 out of 115 reviews
Rating 4 - Poor. 4 out of 115 reviews
Rating 2 - Terrible. 7 out of 115 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente hotel
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Excelente hotel
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Been staying in this hotel for 5 years. Beach view is amazing, restaurant by beach, friendly staff and very clean rooms.
Stayed 6 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness
Great location beautiful view. Great pools. Great room
View from our room
Stayed 15 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room overlooked the ocean!
Stayed 6 nights in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Clean room, pleasant atmosphere . Papagayo restaurant was delicious on site. Would definitely stay here again.
Stayed 7 nights in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Our room was can view and that was awesome!
Stayed 7 nights in Feb 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good except for the restaurant. I didn’t enjoy the breakfast.
Stayed 3 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Good service 😎♥️🙏
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff members
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and helpful. Especially the valet service guy. The room was clean and our view from the balcony was very nice. The pool areas were maintained well even the bathroom. We didn't try the restaurant, but I bet it would have been good. The waiter serving drinks at the pool was friendly and checked on us when he had a chance. Overall it was a great experience. I definitely recommend, especially if you find a great deal on the price like we did!
Stayed 3 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beach view was completely obstructed where we were. room smelled pretty bad . the staff was so nice.
Stayed 3 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Suburbia
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at Sunvivia resort and spa was absolutely amazing. Even though it’s now operating under a different name, everything about the hotel remains just as wonderful as when it was known as The INN. The staff is incredibly friendly and welcoming, and the amenities are very convenient. The bedrooms are beautiful, and upgrading to an ocean view was definitely worth every penny. From the parking attendants to the waitstaff, everyone went above and beyond to be helpful and kind. I truly appreciated the outstanding service and accommodations. I will definitely be returning thank you so much for such a great experience!
Stayed 3 nights in Apr 2026
Verified review

8/10 Good

We had a partial view from our balcony and it was very good. We really enjoyed the balcony. We spent most of our time by the pool. One was a regular temperature pool and the other was a heated pool. Both pools were excellent as well asthe facilities around the pool.
Stayed 14 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 3 nights in Apr 2026
Verified review

6/10 Okay

Liked: Cleanliness, amenities, property conditions & facilities
The staff was not available to resolve my needs as a handicap traveler!
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
yes
Stayed 28 nights in Feb 2026
Verified review

6/10 Okay

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
​I’d rate this stay as just okay. The rooms and location are nice, but the service is genuinely terrible. ​I booked this spot specifically to watch the World Cup at the bar, but the bartender completely ignored me to scroll on his phone. Zero service. Meanwhile, I kept getting aggressively targeted by their timeshare staff—at least five times after I already said no. ​The pool and restaurant service were just as bad. Employees huddled together ignoring guests, hostesses looking visibly annoyed when asked for a menu, and having to constantly wave people down just to order. The food is actually good, but the service is non-existent. ​We ended up buying a day pass at a livelier hotel just two doors down in the Zona Dorada, and the hospitality there was incredible—complimentary chips, great drinks, and beachside service. It highlighted just how unwelcoming our own hotel was. The staff here desperately needs to step up their game. I won't be back.
Stayed 3 nights in Jul 2026
Verified review

4/10 Poor

Disliked: Amenities
Extremely disappointing visit after coming here for past 15 years. Never had a hot shower, broken shower head. The hotel was empty and customer service was nonexistent; no one seemed to care. Poolside restroom out of service entire week both men and women’s room. Difficult to sleep with overly noisy ac fan. Had to shut off. Repairs requested to no avail. Pool water boiling hot. We are done. Not the place we used to love. We will not be back.
Stayed 8 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy bien limpio cómodo. Solo tardado para que nos dieran la habitación al llegar.
Stayed 4 nights in Jul 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service
Mi experiencia en este hotel fue muy decepcionante y está muy lejos de lo que esperaba. Desde el inicio tuvimos problemas, ya que la habitación nos fue entregada hasta las 5:30 p.m., cuando el horario de check-in es mucho más temprano. Esto nos hizo perder prácticamente toda la tarde de nuestras vacaciones. La habitación asignada también fue un inconveniente, ya que para poder utilizar el elevador era necesario bajar dos pisos por las escaleras, algo completamente impráctico, especialmente para quienes viajan con equipaje, niños o personas con movilidad reducida. Solicitamos un cambio de habitación e incluso nos ofrecimos a pagar un costo adicional, pero el personal nunca nos dio información clara, seguimiento ni una solución. Durante nuestra estancia ocurrió un incidente aún más grave: se perdió una cartera dentro de la habitación. El hotel levantó un reporte, pero jamás recibimos seguimiento, actualización o una respuesta sobre lo sucedido, lo que nos dejó una muy mala impresión respecto a la seguridad y atención al cliente. En el área de la alberca era común que nunca hubiera toallas disponibles, y en la habitación únicamente había una toalla para el baño. Bajamos personalmente a recepción para solicitar más, ya que nos aseguraron que las enviarían a la habitación, pero nunca llegaron. En general, el servicio fue deficiente, hubo falta de comunicación, poco interés por resolver los problemas de los huéspedes y una evidente falta de seguimiento a situaciones importante
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
El único detalle es que no tenían suficientes toallas
Stayed 4 nights in Jul 2026
Verified review

8/10 Good

Liked: Staff & service, amenities
El hotel necesita mantenimiento en varias áreas, la limpieza en la habitación no fue la mejor, encontramos comida y cosas de los huéspedes anteriores. Nos quedamos en una habitación que da frente a la calle y no son insonoras, se escucha toda la fiesta de la calle. La comida del restaurante no fue la mejor y no tenían algunas opciones de la carta. No tiene playa, si está frente al mar, pero no tiene arena. Las albercas están bien y la ubicación también, todo lo necesario está muy cerca.
Stayed 2 nights in Jul 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No se hiso limpieza en la habitación, no se cambiaron toallas ni un día. La habitación me la entregaron hasta las 3:30
Stayed 5 nights in Jul 2026

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