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Recent guest reviews

Check in experience not good. Staff not friendly. Very rude. Room was dirty, bathroom had multiple hairs and no towels left. Michelle was the only helpful person. One person can't do it all. The front desk Mgr. should have shame of his terrible service. it took more than 1 hour to get towels?

Great location, the staff was very friendly and the room was very roomy and modern. It smelled very clean when we got there. Love how they do their part to raise awareness to help spur planet. Would definitely stay here again.

Very cheap prices but has a beautiful view of the beach

They wanted a printed copy of my confirmation. I tried giving my confirmation, showed then my email but no luck they NEEDED a copy of my email. Really!!! That was frustrating. Besides that overall ok.

Overall I had a good stay at this hotel. The room was large and well appointed although it was noisy as it was a storey above the rooftop air conditioning units for the block. The bed was comfortable and air-con efficient. I did have to ask for the kitchen cupboards to be unlocked for use, but staff did come promptly to do this. My main complaint would be that there is no secure internet connections available in the hotel. I was told to go to another hotel's business center down the road.

We really enjoyed our stay. Very spacious rooms. Staff were courteous. Area of improvement would be the elevator. They are too small.

Av. Camarón Sábalo No. 2601 Mazatlan SIN

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Outdoor pool

Located in Zona Dorada, Pacific Palace Beach Tower Hotel is within a few miles (5 km) of popular sights such as Cerritos Beach and Mazatlan International Center. This 147-room, 3.5-star hotel welcomes guests with conveniences like an outdoor pool, free in-room WiFi, and free self parking.


Dining

You can enjoy a drink at the bar/lounge or visit the onsite restaurant for a bite to eat. Order from room service to satisfy your hunger without leaving your room. For your convenience, a buffet breakfast is served for a fee each morning from 7:00 AM to 11:00 AM.


Rooms

All 147 air-conditioned rooms provide full-sized refrigerators/freezers, microwaves, and ovens. Guests can expect free WiFi and 42-inch LCD TVs with cable channels. Bathrooms offer hair dryers and free toiletries. Coffee makers, safes, and phones are also standard.


Property features

Built in 2016, the brand new Pacific Palace Beach Tower Hotel offers an outdoor pool, a fitness center, and free WiFi in public areas. If you drive, put free parking to good use. The 24-hour front desk has multilingual staff ready to assist with tours/tickets and luggage storage. Other amenities at this beach hotel include express check-in, express check-out, and a porter/bellhop.

Room options

Junior Suite, Ocean View, Premium Level

2 Double Beds | Sleeps 4

Junior Suite, City View

2 Double Beds | Sleeps 4

Junior Suite, Ocean View

2 Double Beds | Sleeps 4

Guest reviews for Pacific Palace Beach Tower Hotel

Everyone (6)
1
Everyone

Check in experience not good. Staff not friendly. Very rude. Room was dirty, bathroom had multiple hairs and no towels left. Michelle was the only helpful person. One person can't do it all. The front desk Mgr. should have shame of his terrible service. it took more than 1 hour to get towels?

By on Sep 5, 2018

Review comment responded on Sep 10, 2018

Dear guest : We thank you for choosing Pacific Palace Hotel as your resting place. We regret the inconveniences that you had during your stay. Your comments are important to us because thanks to them we identify areas of opportunities. We hope we will be given the opportunity to serve them in the future, we are confident of changing their perspectives. Best regards.   Ana Maria Valdes G. Concierge

5
Everyone

Great location, the staff was very friendly and the room was very roomy and modern. It smelled very clean when we got there. Love how they do their part to raise awareness to help spur planet. Would definitely stay here again.

By on May 3, 2018

Review comment responded on May 4, 2018

Dear guest : We greatly appreciate taking your time to share your experience at Pacific Palace Hotel. We are pleased to know that our team collaborated in all your needs. Your comments are important to us. Your comments help us identify areas of opportunity. We hope you will give us the opportunity to assist you in the future. Best regards. Ana Maria Valdes G: Concierge

5
Everyone

Very cheap prices but has a beautiful view of the beach

By on Mar 4, 2018

Review comment responded on Mar 21, 2018

Thank you for taking your time and sharing your experience at Palace Hotels. Your comments are important to us because thanks to them we identify areas of opportunities. We hope they will give us the opportunity to assist them in the future. Best regards. Ana Maria Valdes G: Concierge

3

really printed copy

Everyone

They wanted a printed copy of my confirmation. I tried giving my confirmation, showed then my email but no luck they NEEDED a copy of my email. Really!!! That was frustrating. Besides that overall ok.

By , from fresno, ca. on Jan 12, 2018

Review comment responded on Feb 6, 2018

Dear Tony : Thank you for choosing Hotel Pacific Palace as your resting place. We are pleased to know that our team contributed to make your stay memorable. Your comments are important to us because thanks to them we identify areas of opportunities. We hope they will give us the opportunity to assist them in the future. Best regards. Ana Maria Valdes G. Concierge

4

good hotel right on beach

Everyone

Overall I had a good stay at this hotel. The room was large and well appointed although it was noisy as it was a storey above the rooftop air conditioning units for the block. The bed was comfortable and air-con efficient. I did have to ask for the kitchen cupboards to be unlocked for use, but staff did come promptly to do this. My main complaint would be that there is no secure internet connections available in the hotel. I was told to go to another hotel's business center down the road.

By , from Australia on May 4, 2017

4

nice hotel.

Everyone

We really enjoyed our stay. Very spacious rooms. Staff were courteous. Area of improvement would be the elevator. They are too small.

By on Apr 11, 2017

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