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Dreams Estrella del Mar Mazatlan Golf & Spa Resort - All Inclusive

5.0 star property
VIP Access

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Photo gallery for Dreams Estrella del Mar Mazatlan Golf & Spa Resort - All Inclusive

Preferred Club Premium Master Suite Swimout King | Terrace/patio
Property video
Reception
Couples treatment rooms, sauna, hot tub, Turkish bath, body treatments
Premium bedding, free minibar, in-room safe, desk

Reviews

8.6 out of 10
Excellent

Popular amenities

  • On private beach
  • Breakfast included
  • All inclusive
  • Spa
  • Pet friendly

Explore the area

View in a map
Carretera Estatal Barron Isladela Piedra, Km 10, numero 3106, Mazatlán, Sinaloa, 82266
  • Place, Estrella de Mar Golf Course
    ‪13 min drive‬
  • Place, The Mazatlan Malecón
    ‪42 min drive‬
  • Place, Olas Altas Beach
    ‪45 min drive‬
  • Airport, Mazatlan, Sinaloa (MZT-General Rafael Buelna Intl.)
    ‪16 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
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Room options

View all photos for Deluxe Junior Suite Ocean View Dbl

Premium bedding, free minibar, in-room safe, desk

Deluxe Junior Suite Ocean View Dbl

  • Ocean view
  • 549 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Junior Suite Ocean View King

Premium bedding, free minibar, in-room safe, desk

Deluxe Junior Suite Ocean View King

  • Ocean view
  • 549 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Suite Ocean View Dbl

Premium bedding, free minibar, in-room safe, desk

Deluxe Suite Ocean View Dbl

9.0 out of 10
Wonderful
(4 reviews)
  • Ocean view
  • 549 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Suite Ocean View King

Premium bedding, free minibar, in-room safe, desk

Deluxe Suite Ocean View King

8.0 out of 10
Very good
(4 reviews)
  • Ocean view
  • 549 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite Ocean View Dbl

View from room

Junior Suite Ocean View Dbl

8.8 out of 10
Excellent
(3 reviews)
  • Ocean view
  • 549 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Swimout Dbl

Premium bedding, free minibar, in-room safe, desk

Junior Suite Swimout Dbl

10.0 out of 10
Exceptional
(1 review)
  • Sea view
  • 587 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Ocean View King

Premium bedding, free minibar, in-room safe, desk

Junior Suite Ocean View King

  • Ocean view
  • 549 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite Swimout King

Premium bedding, free minibar, in-room safe, desk

Junior Suite Swimout King

8.0 out of 10
Very good
(1 review)
  • Sea view
  • 587 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean Front Dbl

Preferred Club Junior Suite Ocean Front Dbl | Premium bedding, free minibar, in-room safe, desk

Preferred Club Junior Suite Ocean Front Dbl

10.0 out of 10
Exceptional
(1 review)
  • Sea view
  • 620 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Junior Suite Swimout Dbl

Premium bedding, free minibar, in-room safe, desk

Preferred Club Junior Suite Swimout Dbl

  • Sea view
  • 587 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Junior Suite Ocean Front King

A modern hotel room with a large sliding glass door leading to a balcony, a spacious living area with a sofa and coffee table, a separate bathroom with a freestanding bathtub, and a visible kitchen area.

Preferred Club Junior Suite Ocean Front King

10.0 out of 10
Exceptional
(1 review)
  • Sea view
  • 620 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Preferred Club Junior Suite Swimout King

Premium bedding, free minibar, in-room safe, desk

Preferred Club Junior Suite Swimout King

7.0 out of 10
Good
(2 reviews)
  • Ocean view
  • 649 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Preferred Club Master Suite Ocean Front King

65-inch LED TV with digital channels, table tennis, books

Preferred Club Master Suite Ocean Front King

  • Sea view
  • 1364 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for One Bedroom Presidential Suite Ocean Front

One Bedroom Presidential Suite Ocean Front | Premium bedding, free minibar, in-room safe, desk

One Bedroom Presidential Suite Ocean Front

  • Ocean view
  • 2236 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Premium Ocean Front Dbl

Beach/ocean view

Preferred Club Premium Ocean Front Dbl

  • Ocean view
  • 1364 sq ft
  • Sleeps 2
  • 2 Double Beds

View all photos for Preferred Club Premium Swimout Dbl

Terrace/patio

Preferred Club Premium Swimout Dbl

  • Ocean view
  • 1200 sq ft
  • Sleeps 2
  • 2 Double Beds

View all photos for Preferred Club Premium Ocean Front King

Beach/ocean view

Preferred Club Premium Ocean Front King

  • Sea view
  • 1200 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Premium Swimout King

Terrace/patio

Preferred Club Premium Swimout King

10.0 out of 10
Exceptional
(1 review)
  • Sea view
  • 1118 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Premium Master Suite Swimout King

Preferred Club Premium Master Suite Swimout King | Terrace/patio

Preferred Club Premium Master Suite Swimout King

  • Sea view
  • 1200 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Premium Master Suite Ocean Front

Premium bedding, free minibar, in-room safe, desk

Preferred Club Premium Master Suite Ocean Front

  • Ocean view
  • 1364 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Mazatlán

Dreams Estrella del Mar Mazatlan Golf & Spa Resort - All Inclusive places you 18.5 mi (29.8 km) from Mazatlán Aquarium and 18.8 mi (30.3 km) from Teodoro Mariscal Stadium. This 358-room, 5-star property welcomes business and leisure travelers with 3 outdoor pools, a private beach, and a golf course.

What's nearby

  • Estrella de Mar Golf Course - 13 min drive - 4.8 miles
  • The Mazatlan Malecón - 42 min drive - 21.5 miles
  • Mazatlán Aquarium - 44 min drive - 21.0 miles
  • Plaza Machado - 44 min drive - 22.4 miles
  • Olas Altas Beach - 45 min drive - 22.7 miles

Getting around

  • General Rafael Buelna Intl. Airport (MZT) - 12 min drive

Restaurants

  • ‪Meraki Restaurante MediterrAsian Cuisine - ‬10 min drive
  • ‪Rendevous - ‬9 min drive
  • ‪World Café @ Dreams Estrella Del Mar - ‬9 min drive
  • ‪Cake House La Postreria - ‬12 min drive
  • ‪Starbucks - ‬14 min drive

About this property

Dreams Estrella del Mar Mazatlan Golf & Spa Resort - All Inclusive

Dreams Estrella del Mar Mazatlan Golf & Spa Resort - All Inclusive features a private beach, a golf course, and a full-service spa. Free valet parking is included with your stay. The front desk has multilingual staff on hand 24/7 to help with tours or tickets, luggage storage, and dry cleaning/laundry. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this all-inclusive property include 3 outdoor pools, karaoke, and a lazy river.
Guests can expect to find free WiFi and 65-inch LED TVs with digital channels and pay movies. Bathrooms offer hair dryers and bathrobes, and beds are dressed in premium bedding. Free minibar items, laptop-compatible safes, and phones are also available. Change of towels is available on request.
Guests can play rounds at the 18-hole golf course and enjoy other recreation facilities including a private beach. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a lazy river, a waterslide, a steam room, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 8 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including hydrotherapy and reflexology. The spa is equipped with a sauna, a hot tub, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, covered valet parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to noon
  • 2 beach bars
  • 2 poolside bars
  • 5 bars/lounges
  • 7 restaurants
  • A coffee shop/cafe
  • Couples/private dining

Restaurants on site

  • El Patio
  • Meraki
  • Oceana
  • Portofino (Aduls Only)
  • World Café

Things to do

  • 18-hole golf course
  • 3 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Books
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Games
  • Golf caddies
  • Golf carts
  • Golf clubhouse
  • Golf clubs/equipment
  • Gym
  • Karaoke
  • Lazy river
  • Optional golf privileges
  • Pro golf lessons
  • Pro golf shop
  • Shopping
  • Steam room
  • Table tennis
  • Waterslide

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Grocery/convenience store
  • Laundry facilities
  • Lazy river
  • Lifeguards on site
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • Computer station
  • Conference center
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 8 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Front entrance ramp
  • Smooth flooring in room
  • Tile flooring in public areas
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant

More

  • Ballroom
  • Banquet hall
  • Built in 2024
  • Communal living room
  • Designated smoking areas
  • Lifeguards
  • Reception hall
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathrobes
  • Hair dryer
  • Heated bathroom floor
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 65-inch LED TV with premium digital channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Free stocked minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for MXN 1300 per pet, per night
  • Dogs only
  • 1 total (22 lbs is the maximum weight per pet)
  • Pets may not be left unsupervised
  • Food and water bowls are available
  • Certain rooms only
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet fee: MXN 1300 per pet, per night
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM—-anytime
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free valet parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher.

Additional information about polices, regulations, and more:

  • Reservations need to made in advance for golf tee times, massage services, and spa treatments. Contact the property at the phone number listed on your booking confirmation.

Property is also known as

Dreams Estrella Del Mar Mazatlan
Dreams Estrella del Mar Mazatlan Golf Spa Resort All Inclusive

Frequently asked questions

Will I find all-inclusive options at Dreams Estrella del Mar Mazatlan Golf & Spa Resort - All Inclusive?

Dreams Estrella del Mar Mazatlan Golf & Spa Resort - All Inclusive is an all-inclusive resort and rates come with all meals and onsite activities. Activities include bartending classes, cooking classes, and dance classes.

How much does it cost to stay at Dreams Estrella del Mar Mazatlan Golf & Spa Resort - All Inclusive?

As of May 5, 2026, prices found for a 1-night stay for 2 adults at Dreams Estrella del Mar Mazatlan Golf & Spa Resort - All Inclusive on Jun 3, 2026 start from $339, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is free cancellation available at Dreams Estrella del Mar Mazatlan Golf & Spa Resort - All Inclusive?

Dreams Estrella del Mar Mazatlan Golf & Spa Resort - All Inclusive offers free cancellation on certain room rates. For more details, review the cancellation policy on Orbitz.

What's there to do within easy reach of Dreams Estrella del Mar Mazatlan Golf & Spa Resort - All Inclusive?

This property is located in Mazatlán, close to Estrella de Mar Golf Course.

Is parking available on site at Dreams Estrella del Mar Mazatlan Golf & Spa Resort - All Inclusive?

Yes, secured valet parking is offered for free at the property.

Is there a spa available at Dreams Estrella del Mar Mazatlan Golf & Spa Resort - All Inclusive?

There is a full-service spa available for guests to enjoy and services include Swedish massages, beach massages, reflexology, and couples treatments.

Does Dreams Estrella del Mar Mazatlan Golf & Spa Resort - All Inclusive have luxury amenities?

Yes, guests can indulge in luxuries such as 3 outdoor pools, a private beach, and beachside massages at this property.

Does Dreams Estrella del Mar Mazatlan Golf & Spa Resort - All Inclusive feature a casino?

No, Dreams Estrella del Mar Mazatlan Golf & Spa Resort - All Inclusive doesn't have a casino.

Is there an indoor pool at Dreams Estrella del Mar Mazatlan Golf & Spa Resort - All Inclusive?

No, this property doesn't have an indoor pool; however, there are 3 outdoor pools.

What amenities will couples enjoy at Dreams Estrella del Mar Mazatlan Golf & Spa Resort - All Inclusive?

There are many amenities for couples at this property, including a private beach and 2 beach bars plus some guestrooms feature a private plunge pool.

Are there hot tubs at Dreams Estrella del Mar Mazatlan Golf & Spa Resort - All Inclusive?

No, but guests can enjoy a steam room at this property.

Does Dreams Estrella del Mar Mazatlan Golf & Spa Resort - All Inclusive have a restaurant that serves breakfast?

Yes, Dreams Estrella del Mar Mazatlan Golf & Spa Resort - All Inclusive has 7 restaurants, and serves free buffet breakfast each morning.

Does Dreams Estrella del Mar Mazatlan Golf & Spa Resort - All Inclusive allow pets to stay free of charge?

Although they can't stay for free, dogs are welcome at Dreams Estrella del Mar Mazatlan Golf & Spa Resort - All Inclusive for a fee of MXN 1300 per pet, per night. The property also provides food and water bowls.

Are there connecting rooms at Dreams Estrella del Mar Mazatlan Golf & Spa Resort - All Inclusive?

No, this property doesn't feature connecting guestrooms.

How close is the airport from Dreams Estrella del Mar Mazatlan Golf & Spa Resort - All Inclusive?

The closest major airport to Dreams Estrella del Mar Mazatlan Golf & Spa Resort - All Inclusive is General Rafael Buelna Intl. Airport (MZT), which is 6 mi away (12 minutes by car).

Are there rooms with balconies that I can book at Dreams Estrella del Mar Mazatlan Golf & Spa Resort - All Inclusive?

Yes, some guestrooms at this property offer a balcony where guests can enjoy ocean and mountain views.

Does Dreams Estrella del Mar Mazatlan Golf & Spa Resort - All Inclusive offer wedding services?

Take advantage of the wedding venue at Dreams Estrella del Mar Mazatlan Golf & Spa Resort - All Inclusive if you plan to say "I do" during your trip.

Dreams Estrella del Mar Mazatlan Golf & Spa Resort - All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 147 out of 243 reviews
Rating 8 - Good. 39 out of 243 reviews
Rating 6 - Okay. 30 out of 243 reviews
Rating 4 - Poor. 15 out of 243 reviews
Rating 2 - Terrible. 12 out of 243 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

Reviews

6/10 Okay

Dane Stuart

Stayed 3 nights in Jan 2026

4/10 Poor

Freddie Fullon

Traveled with partner
Disliked: Amenities, property conditions & facilities
Our stay did not meet expectations, especially considering we booked a Preferred Club room. The room was not ready at arrival, and once we checked in, the floor was dirty and required additional cleaning. The room itself did not feel upgraded, and Preferred Club benefits were unclear and did not justify the added cost. The Preferred pool and spa areas were also consistently cold. Service throughout the resort was slow and inconsistent. We often had to request basic items like water refills, and communication barriers affected the dining experience. Food quality was disappointing across the buffet, specialty restaurants, and café—many dishes were bland, repetitive, or served cold, and several food safety concerns were observed. Entertainment options were minimal and not particularly engaging, though the turtle sanctuary and the assistance from Mark at the pool concierge were highlights. The spa provided the best experience, offering excellent service, though at a premium price. Overall, the resort did not deliver the level of quality, service, or value advertised, and the Preferred Club upgrade did not enhance the experience as expected.
Stayed 5 nights in Jan 2026

10/10 Excellent

Daniel Ivan

Stayed 2 nights in Jan 2026

10/10 Excellent

Ashwani

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Overall, Staff, clean room and helpful attitude. And yes food.
Stayed 6 nights in Jan 2026

10/10 Excellent

Sehwang

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, safe and quiet.
Stayed 7 nights in Dec 2025

2/10 Terrible

Raymundo

Liked: Cleanliness, staff & service, amenities
El servicio al cuarto hecho a perder toda mi estancia
Stayed 1 night in Jan 2026

2/10 Terrible

Lexly

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Room was not clean even though we checked in two hours later than the checked in time we called and they offered immediate cleaning but instead i had to wait fon an additional hour plus the cleaning time.
Stayed 1 night in Jan 2026

10/10 Excellent

Rosa

Stayed 4 nights in Dec 2025

10/10 Excellent

Deborah Alana, Summerland

Stayed 7 nights in Dec 2025

10/10 Excellent

Ana Paola

Liked: Cleanliness, staff & service, amenities
Muy bonito hotel, excelente comida, vista, servicio
Stayed 1 night in Dec 2025

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This would be an amazing resort, except for a few things that would make the stay much better. It would be nice if the lobby had some kind of shutters for the wind as it’s super windy there so much so that you can’t sit up there and enjoy the view. Again for the lobby bar, it would go a long way to have some kind of music playing, even if it’s not live entertainment. The worst thing is all the beach/pool chairs are covered in poop all the time. It would be nice if you could have the chairs washed. The food is amazing, the staff is super kind. At the preferred lounge when you took a drink to go, it was given to you in a paper cup, which became super wet and sloppy. Plastic drink ware would be preferable.
Stayed 7 nights in Nov 2025

10/10 Excellent

Berenice

Stayed 4 nights in Nov 2025

2/10 Terrible

Jesus

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
El servicio en la barra de la alberca les falta surtido de lo que ofrecen y personal muy inesperto para preparar bebidas entiendo que Les llego un grupo muy grande pero t ubieras preparado para la occasion uno ba a relajarse y ese tipo de personas no son las adecuadas para ese tipo de resort.
Stayed 4 nights in Nov 2025

8/10 Good

Adriana

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
room, amenities and service were all great but the decor was whitewashed and disconnected from the culture. It was also very far from the city center so no good shopping options. Nice and def 5 star experience for a resort but left much to be desired.
Stayed 1 night in Nov 2025

6/10 Okay

maridol

Liked: Cleanliness
Disliked: Staff & service
Varias cosas no funcionaban como el río lento, el restaurante buffet, por lo que la comida en el desayuno estaba fría; el personal en lugar de darte información sobre las actividades del hotel se preocupaban más por corretearte para que les compraras la membresía de la cadena, no supimos qué actividades había hasta que veíamos que ya las estaban llevando a cabo. Nos cambiaron de torre a otra cuando es incómodo volver a empacar para moverte y nos hicieron esperar mucho para que nos movieran por lo que una tarde estuvimos en el cuarto sin poder movernos
Stayed 3 nights in Oct 2025

10/10 Excellent

Blanca Escalante

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent service!!!
Stayed 3 nights in Oct 2025

2/10 Terrible

Oscar

Disliked: Staff & service, property conditions & facilities, room comfort
El peor hotel de la cadena Secrets & Dreams de los que he visitado. En mal estado, restaurante cerrados, servicio deficiente, insuficientes sombrillas en el área de alberca y sobre todo muy mala calidad y variedad de alimentos para el hotel que debe ser. Otros Dreams son buenos, este definitivamente no debería de tener esa marca.
Stayed 2 nights in Oct 2025

10/10 Excellent

Valente

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was really nice. Rooms were clean.
Stayed 3 nights in Oct 2025

8/10 Good

Carlos

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and nice room, good service, not a lot of food options / restaurants. We enjoyed our peaceful vacation time
Stayed 3 nights in Oct 2025

10/10 Excellent

Yana

Stayed 3 nights in Oct 2025

10/10 Excellent

hain

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay at
Stayed 1 night in Sep 2025

8/10 Good

Isaiah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience at the hotel. A little upset that there was multiple miscommunication. Thania was great help from the concierge desk but no one communicated with her that they changed our room after she had everything set up for a surprise for my girlfriend’s birthday. Also had a romantic dinner set up and nothing was communicated again I went to go ask if it was ready and no one knew anything about it. Joel at the preferred bar lounge was great he made our stay very memorable very friendly and kind even though working long hours he made sure he took care of us in a caring manner. Overall great stay on the property.
Stayed 4 nights in Oct 2025

10/10 Excellent

Jesus

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spa very clean, staff very help full friendly and the ocean view perfect.
Stayed 2 nights in Oct 2025

10/10 Excellent

Amador

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2025

6/10 Okay

Paulo

Stayed 5 nights in Sep 2025