Riad Diana

RIAD DIANA v THE ANNEXE I would suggest anyone thinking of booking RIAD DIANA receives an email confirmation that they will be staying at RIAD DIANA and not at their ANNEXE building around the corner before making the booking. We were given a room in The ANNEXE building separate from the RIAD DIANA and it's a cold, dark and a vibe-less building. Our room was very small, had a noisy boiler heater, no window to the outside, and the breakfast in the morning was sub standard compared to what we saw on offer over at the RIAD DIANA. There is no mention of the ANNEXE on the website and all the pictures and reviews are of RIAD DIANA and not the ANNEXE which is very mis-leading. We complained to the manager and were offered a night in one of their other Riads (VIVA) and they also gave us a free hammam and massage as a gesture of goodwill . The Manager agreed that is was not acceptable and said he valued our feedback as he was trying to improve the whole ANNEXE experience. We noticed we were not the only people complaining about the ANNEXE and this would need to be addressed before offering RIAD DIANA as a place to stay in Marrakesh as it was definitely not a 4* experience. If we had known that we would be staying in the ANNEXE then we would have never wasted our time and money on making this booking. The one day over at The RIAD VIVA was a nice gesture but our holiday was ruined by being given sub standard accommodation for 5 days (We even paid for a hotel in the Atlas mountains on the last night just so to make sure we finished the holiday on a high note) All in all if we were given a room in RIAD DIANA like we thought we had booked then I would be giving the holiday a 5* review. The pictures and reviews of RIAD DIANA are 100% spot on but unfortunately the ANNEXE in it's present condition should not be used to place guests who, due to a busy period / over booking, are moved there. Did it ruin our holiday experience ? In a word yes............. We have learned not to believe all that you see and read on an internet web site as in that you book and pay for one thing but get something totally different upon arrival Yours, Not a happy bunny