Double Room (Itnan)
from $59
Riad Diana
4.0 out of 5.0
1.0
out of 5
Average Guest Review
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Recent guest reviews
RIAD DIANA v THE ANNEXE I would suggest anyone thinking of booking RIAD DIANA receives an email confirmation that they will be staying at RIAD DIANA and not at their ANNEXE building around the corner before making the booking. We were given a room in The ANNEXE building separate from the RIAD DIANA and it's a cold, dark and a vibe-less building. Our room was very small, had a noisy boiler heater, no window to the outside, and the breakfast in the morning was sub standard compared to what we saw on offer over at the RIAD DIANA. There is no mention of the ANNEXE on the website and all the pictures and reviews are of RIAD DIANA and not the ANNEXE which is very mis-leading. We complained to the manager and were offered a night in one of their other Riads (VIVA) and they also gave us a free hammam and massage as a gesture of goodwill . The Manager agreed that is was not acceptable and said he valued our feedback as he was trying to improve the whole ANNEXE experience. We noticed we were not the only people complaining about the ANNEXE and this would need to be addressed before offering RIAD DIANA as a place to stay in Marrakesh as it was definitely not a 4* experience. If we had known that we would be staying in the ANNEXE then we would have never wasted our time and money on making this booking. The one day over at The RIAD VIVA was a nice gesture but our holiday was ruined by being given sub standard accommodation for 5 days (We even paid for a hotel in the Atlas mountains on the last night just so to make sure we finished the holiday on a high note) All in all if we were given a room in RIAD DIANA like we thought we had booked then I would be giving the holiday a 5* review. The pictures and reviews of RIAD DIANA are 100% spot on but unfortunately the ANNEXE in it's present condition should not be used to place guests who, due to a busy period / over booking, are moved there. Did it ruin our holiday experience ? In a word yes............. We have learned not to believe all that you see and read on an internet web site as in that you book and pay for one thing but get something totally different upon arrival Yours, Not a happy bunny
Hotel highlights
- Walking distance to Jamaa el Fna and Bahia Palace
- Free breakfast
- Free WiFi in rooms and public areas
- Onsite dining
Located in Medina, Riad Diana is within a 10-minute walk of popular sights such as Jamaa el Fna and Bahia Palace. This 5-room, 4-star riad has free breakfast, an indoor pool, and free in-room WiFi. Dar Si Said Museum and El Badi Palace are a short walk from the riad, which is in the historical district.
Dining
Each morning free breakfast is included with your stay. Savor a meal from the comfort of your room with 24-hour room service, or grab a bite to eat at the onsite restaurant.
Rooms
All 5 air-conditioned rooms feature free bottled water and safes. Guests can stay connected with free WiFi. Rooms also include hair dryers.
Property features
Guests staying at Riad Diana enjoy an indoor pool, a sauna, and a rooftop terrace. If you drive, self parking is MAD 40 per night, or you can take advantage of the airport shuttle (available on request) for MAD 220 per vehicle one way. Multilingual staff at the 24-hour front desk can assist with concierge services, luggage storage, and securing valuables. Additional amenities include free WiFi in public areas, a garden, and a TV in a common area.
