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Room was full of ants and cockroaches. We moved to other rooms with the same result. They let the hotel go down. I will not stay on that hotel ever. I would not recommend it at all. I have stayed in other Best Western and this one does not meet BW Standards at all
Got to the hotel 12:30, they said to come back in an hour and our room would be ready we came back at 2:45 they said give them 20 minutes. So we went for a drink at there bar, my husband went to the men’s room and had his iPhone stolen. And we never got into our room till 5pm. I went to Guadalajara and my husband said we had cockroaches in the room. Thankfully we checked out on Sunday. Next time we’ll look elsewhere for a room.
It was only one night on the way to our final destination of Las Alamandas. If you would walk in for a room they charge crazy money between 200 and 300 USD for a room. We pre-booked, which made a difference. The first room was like a white box, and no windows opened 'out of safety', even though it was on the first floor... The second room was straight out dirty. Floor dirty, hairs on the bathroom (but many), stains everywhere, nasty smell, etc. Doors that barely locked/closed and the pillows were rolled up towels!!! Please do not even go to the restaurant. We played it safe by ordering a burger; don't. The bun was soggy and had a slab of butter on it, the frozen patty was burnt to death even more, terrible fries, etc. We checked out as early as possible.
Get room 819 which is on the top floor(4th) in the corner with giant ocean views. No elevator, so it's a climb, but worth it. Friendly helpful staff, with only one or two that spoke English. I was the only gringo staying there. It's not in the tourist zone which means fewer local amenities, but more local residential flavor.
Staff was amazing! Very attentive. We arrived earlier than anticipated and they got us into a room right away. The room was perfect, balcony to look over the ocean, roomy, nice bathroom. There were a couple small issues that were fixed immediately. Staff helped with each request we had, went way above and beyond to accommodate us. Pros: Beds comfortable, AC worked well, plenty of outlets, pool and beach access great. Cons: internet was spotty, kept kicking our phones off; we ate on-site at the restaurant, but otherwise you need to take a taxi to get to other restaurants; we used the same pool towels--didn't know the system if we could exchange for new ones. Staff cleaned our room late the second day (which was not a problem) only we took the used towels out again to the pool so they were not in the room to possibly get new ones? Overall, highly recommend. Will be dreaming of this place!
Wonderful stay, a lot of comfort details, good swimming pools, we miss a Jacuzzi, but not big deal. Good beach to ride waves. Good room, a few meters from one of the swimming pool. In general, we will back to BW Luna del Mar next time in Manzanillo.
I originally reviewed this hotel lower because it was lacking in some basic ways but after reading my review, and realizing we were still here, staff addressed many of the items with which we took issue. POSITIVES: Amazing view, beach and pools. It looks like almost all rooms have ocean views and many are ocean front. There is a restaurant on site with limited but reasonable options. The rooms in our suite are large and having A.C. in the bedrooms is a huge plus. The ocean is warm and clear and delightful to swim in. On the negative side I would say they could do a much better job of equipping their kitchenettes. Ours has only one very large pot and skillet to cook with, utensils are very limited, and basic kitchen equipment was missing from our room (coffee maker, microwave, toaster, blender). After reading our review a microwave and coffee maker were made available. This climate is very warm and humid and the fan in the main room is stuck on the low setting. Best Western Luna del Mar is by no means a perfect getaway, but easily deserves its 4 stars just with location alone, but to top it off it is very affordable. We will return.
The first room provided to us was nothing like what we asked for or as they advertised. Anyone in the pool on one end could look right into our room - lack of privacy an understatement. The second room did have an ocean view if you crawled into the Jacuzzi tub and looked in one direction. I'm not going to nit-pick all the details we took exception with, but we did appreciate their willingness to relocate us. The free breakfast..we were charged for one day but not the previous day. Some clarification would've been nice, but none offered. One entire bldg. unused and under construction. The entire property really needed some attention...broken this, chipped that..see photos. Good A/C and TV, but who puts loose rocks around a bed?!? ..that was a surprise. Nice pools but many of the chairs were unable to adjust as they were broken too. Overall the staff was pretty accommodating, maintenance guys hustled a lot from what we saw. Location is a bit far from town center, walking not really an option to many sites. Locals nice and friendly.
Very disappointed because we didn't get complementary breakfast as they said when we booked. Food was ok Room was nice,very spacious bathroom, big rooms. Great location, nice swimming pools but, I have to say that staff could be more friendly.
It's right on the beach, although the water is supposed to be a bit dangerous, and has several nice-looking pools. However, it has a few odd/annoying features. The internet is terrible (practically did not work in my room) and for reasons that i still do not understand, I had a giant jacuzzi in the middle of my room. Not in the bathroom. No, in the middle of the room. Very strange. Sound also carries in the hotel, so you better hope you do not have noisy neighbours! (also no elevator, and lots of stairs, but that does not personally bother me)
Located in Morelos within a mile (2 km) of Playa Azul Salagua, Best Western Plus Luna del Mar is within a few miles (5 km) of Riviera Casino. This 70-room, 3-star hotel welcomes guests with 3 outdoor pools, 2 restaurants, and free in-room WiFi. Located centrally in Manzanillo, it's connected to a shopping center and also close to Playa San Pedrito and Swordfish Monument.
This hotel is home to 2 onsite restaurants, perfect for a quick bite to eat. Satisfy your hunger without leaving your room with room service, or quench your thirst with a beverage at the bar/lounge or coffee shop/café. Start each morning with cooked-to-order breakfast, available for a fee from 7:00 AM to noon.
A 22-inch LCD TV comes with cable channels, and guests can stay connected with free WiFi and wired Internet. Beds sport premium bedding and the bathroom offers a hair dryer and free toiletries. Other standard amenities include a coffee maker, a ceiling fan, and a safe.
Guests of Best Western Plus Luna del Mar enjoy 3 outdoor pools, a children's pool, and a fitness center. You can take advantage of free parking, along with an airport shuttle (available on request) for MXN 600 per vehicle one-way. The front desk has multilingual staff on hand 24/7 to help with securing valuables, concierge services, and luggage storage. Other amenities at this beach hotel include a spa tub, a sauna, and free WiFi in public areas.