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Makati Shangri-la Hotel, Manila

5.0 out of 5.0

Recent guest reviews

This is a wonderful hotel, in a very convenient area of town to shopping. The staff were excellent, and the room was beautiful. They also have evening entertainment in the main lounge which we found very relaxing and enjoyable after a long day of sightseeing. Also, there is a terrific breakfast in the mornings!

Everything was great from the arrival at the airport through departure. Go with the executive package so you can take advantage of many of the services for no additional charge. Security here is good and the general area is safe although you should always be prepared.

Location, staff, cleanliness and offering of breakfast buffet, hard to beat even in very competitive 5 star level!

Complementary fruits and bottled water every morning.

The hotel itself is really nice and impressive but the rooms are getting quite dated my room had the carpets folding and lifting up by the door which makes it a trip hazard. it would be great too, if the rooms are updated and added more plugs and usb for charging.

When we booked room including breakfast forgot to mention that two people will stay in the room so when we checked in thay try to get us to pay more for my wife and also wanted to charge for extra breakfast That's when it turn ugly.

Very modern, instant upgrade to Golden Circle club, insanely good breakfast buffet at Circles, very comfortable bed.

Hotel is very nice and in a great convenient location. It exceeded all my expectations. I would highly recommend it.

hotel very elegant. staff very helpful. location great although traffic is horrible.

Apart from everything you would expect at a five-star hotel, the service at the Shangri-La Makati is simply exceptional and sets the bar in terms of excellence.

Enjoyed the Horizon Club great views of city with a relaxing lounge. Lots of shopping malls in walking distance.

The People were the best. I'll remember Edz and Maria forever. They were the most kind people, I'd ever met. What fun place to stay!!! Only saw kids on Friday and Saturday. Maybe a plus, maybe not.

top notch hotel!

This facility was superior to any Hotel I have visited in Asia or New York. The staff was helpful and friendly, extremely accommodating and the nightly entertainment in the lounge was relaxing and enjoyable. We planned numerous outings far from the Hotel which required hiring transportation, which could have been expensive. Hotel staff arranged transportation and negotiated reasonable rates on our behalf. The entire staff at the Hotel went out of their way to make our stay a memorable experience.

Fantastic service. The hotel car picked us up at the airport. We were met at the front door of the hotel by a lovely lady who got us checked in and even took us to our room. A very personal service which we loved. Everyone was extremely friendly, polite and professional.

top notch staff and excellent accomodations

Ayala Street and Makati Avenue Makati Manila

Hotel highlights

  • Walking distance to Ayala Center
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Spa

Located in Makati Central Business District, Makati Shangri-la Hotel, Manila is next to Ayala Museum and Makati Stock Exchange. This 696-room, 5-star hotel has conveniences like a full-service spa, an outdoor pool, and a 24-hour fitness center. Located in central Makati, the hotel is also near Ayala Center and Baywalk.


Dining

There are multiple options for onsite dining with 5 restaurants, including Circles Event Cafe, which specializes in Asian cuisine. Order from 24-hour room service to satisfy your hunger without leaving your room, or explore the hotel and get a beverage at the bar/lounge or coffee shop/café. For your convenience, a buffet breakfast is served each morning for a fee.


Rooms

All 696 air-conditioned rooms provide minibars, coffee makers, and free newspapers. LCD TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers, designer toiletries, bathrobes, and slippers. Other amenities include free bottled water, safes, and phones.


Property features

Guests of Makati Shangri-la Hotel, Manila enjoy a full-service spa, a nightclub, and an outdoor pool. For transportation, you can make use of an airport shuttle (available 24 hours) for PHP 3450 per vehicle one-way, as well as limo/town car service. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a children's pool, a 24-hour fitness center, and a spa tub.

Room options

Deluxe Room, 2 Twin Beds

Twin 2 | Sleeps 3

Deluxe Suite, 1 King Bed

King 1 | Sleeps 3

Executive Room, 1 King Bed

King 1 | Sleeps 3

Executive Room, 2 Twin Beds

Twin 2 | Sleeps 3

Guest reviews for Makati Shangri-la Hotel

Everyone (8) Business (4) Couples (2) Family (1) Friends (1)
5
Everyone

This is a wonderful hotel, in a very convenient area of town to shopping. The staff were excellent, and the room was beautiful. They also have evening entertainment in the main lounge which we found very relaxing and enjoyable after a long day of sightseeing. Also, there is a terrific breakfast in the mornings!

By on Sep 23, 2017

Review comment responded on Sep 26, 2017

Dear Orbitz, Thank you for your excellent review during your stay. We look forward to welcome you again at Makati Shangri-La, Manila. Have a wonderful week ahead. Your Makati Shangri-La, Manila Family

5

great hotel in center of best part of manila

Everyone

Everything was great from the arrival at the airport through departure. Go with the executive package so you can take advantage of many of the services for no additional charge. Security here is good and the general area is safe although you should always be prepared.

By , from Singapore on Jul 31, 2017

Review comment responded on Aug 29, 2017

Dear Gary on Orbitz, Thank you for your excellent detailed feedback during your stay at Makati Shangri-La, Manila. I am glad that our facilities and services suited you well. We look forward to welcome you again at Makati Shangri-La, Manila. Sincerely

5

2nd time and looking forward to 3rd stay!

Everyone

Location, staff, cleanliness and offering of breakfast buffet, hard to beat even in very competitive 5 star level!

By , from NYC on Jul 9, 2017

Review comment responded on Jul 14, 2017

Dear eof, Thank you for sharing your wonderful experience during your stay at Makati Shangri-La, Manila. I am glad that you enjoyed our central location, food and staff. I truly appreciate your kind words and will definitely share your commendations with my team. This is an affirmation and encouragement for us to continue in giving our best service to you, our valued guest. It is a pleasure to have you and I look forward to welcome you on your next staycation at Makati Shangri-La, Manila. Sincerely, Alain Borgers, Area Manager / General Manager

5

hotel close to restaurants and malls.

Everyone
Room Morning view Evening view More evening view

Complementary fruits and bottled water every morning.

By , from New Jersey on May 29, 2017

Review comment responded on Jul 18, 2017

Dear Noel on Orbitz, Thank you for your excellent review during your stay at Makati Shangri-La, Manila. I am glad that you enjoyed our room facilities especially the replenished fruits and bottled water everyday. I truly appreciate your kind words and will definitely share your commendations with my team. This is an affirmation and encouragement for us to continue in giving our best service to you, our valued guest. It is a pleasure to have you and I look forward to welcome you again at Makati Shangri-La, Manila.

4

nice hotel but rooms are dated

Everyone

The hotel itself is really nice and impressive but the rooms are getting quite dated my room had the carpets folding and lifting up by the door which makes it a trip hazard. it would be great too, if the rooms are updated and added more plugs and usb for charging.

By , from Alta Loma, CA on May 6, 2017

1

internet booking

Everyone

When we booked room including breakfast forgot to mention that two people will stay in the room so when we checked in thay try to get us to pay more for my wife and also wanted to charge for extra breakfast That's when it turn ugly.

By , from honolulu on Apr 29, 2017

5
Everyone

Very modern, instant upgrade to Golden Circle club, insanely good breakfast buffet at Circles, very comfortable bed.

By on Feb 20, 2017

Review comment responded on Apr 10, 2017

Good day, Thank you for your excellent review during your stay at Makati Shangri-La, Manila. I am glad that our breakfast options and facilities suited you well. It is always delight to ensure that you have nothing less than a grand experience with us. I truly appreciate your kind words and will definitely share your commendations with my team. It is our pleasure to have you and I look forward to welcome you again at Makati Shangri-La, Manila. Sincerely, Alain Borgers, Area Manager / General Manager

5

shangri la stay

Everyone

Hotel is very nice and in a great convenient location. It exceeded all my expectations. I would highly recommend it.

By , from B. on Dec 1, 2016

Review comment responded on Feb 9, 2017

Dear Eric, Thank you for your excellent review during your stay at Makati Shangri-La, Manila. We are more than delighted to know that you had nothing less than a grand experience with us. I truly appreciate your kind words and will definitely share your commendations with my team. It is our pleasure to have you and I look forward to welcome you again at Makati Shangri-La, Manila. Sincerely,

4

grat hotel

BusinessTravelers

hotel very elegant. staff very helpful. location great although traffic is horrible.

By on Mar 10, 2015

5

shangri-la makati

BusinessTravelers

Apart from everything you would expect at a five-star hotel, the service at the Shangri-La Makati is simply exceptional and sets the bar in terms of excellence.

By on Sep 8, 2014