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Recent guest reviews

Decent place for transient. Too pricey for the average facilities and restaurants.

Property location is ok, service is ok. Good thing close to airport.

Great facilities, fabulous staff, good food and excellent location. Walking distance to the shopping malls and to good restaurants. A bit older but very well maintained hotel with an impressive lobby area. Breakfast is way above standard.

The cleanliness could have been better especially in the dining area’s corners.

Everything was very good except the mug and teaspoon Were dirty:-( yikes.

It's right in the heart of everything you're looking for, business and pleasure. Located in the financial centers and the shopping centers, all the brand names and restaurants from around the world. It'll be worth your stay.

The hotel overall was beautiful and the staff and service were great. The rooms, however, were slightly outdated but they were very clean and nice.

The fitness center, pool and spa area was very well appointed. On the negative, too many local or non guest people occupying the chairs, tables, common areas in the hotel. I could not find a place to sit and work outside of my room.

In comparison to the peninsula this property needs to be updated. Lounge service was very slow even when they were not busy. Had to ask for water about 3 times from different people. Same with the circled restaurant and the pool area. They had a GM event, not sure what that stands for but it appeared to be a VIP event and they were more focused with that than the guests. Hair dryer is located in the desk where the plug was not removable so you cannot see yourself in front of a mirror since it does not extend that far. Sign says for safety but I’ve never seen that in the many hotels I’ve stayed at where hair dryer was not in the bathroom. There is no seating area in the lobby where you can just sit without having to order food and spend money. All hotels have some seating area.

We regularly stay at this hotel when in Manila. Security and area are great. Room and service are always good. Great for family.

My Wife and 15 month old baby stayed at the Makati Shangri-la Hotel in Manila and had such a great time. The entire building was impressively clean and all of the staff members were extremely friendly. The location of this hotel was excellent with easy access to Glorietta, Land Mark and Green Belt malls. The breakfast was excellent with such a large variety of options to choose from. My only regret was staying for 2 nights instead of a full week. My family and I will surely be back.

this is a superior hotel in all aspects of service. location is fabulous and the staff ate second to none. we fully enjoyed our stay.

nice hotel and friendly staff ... good food and drinks.

Overall, the staff especially in the check-in counter and pool side were excellent; they provided the best possible customer service to me and my family. The free ice cream to my son was an added satisfaction; my son was surprised and very happy. However, in the dining area during breakfast, my son and myself saw a cockroach by the waffle area. The attendant immediately removed it and got rid of it. Maybe it's time to fumigate the area....better yet, the whole dining areas? That was unsanitary and uncalled for. I worked in food service for 41 years, a cockroach in any food serving space is unsanitary! Pls. take care of the issue soonest since this can make diners sick. Thank you.

Ayala Street and Makati Avenue Makati Manila

Hotel highlights

  • Walking distance to Ayala Center and Greenbelt Shopping Mall
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Located in San Lorenzo, Makati Shangri-la Hotel, Manila is within a 5-minute walk of Ayala Center and within 15 minutes of other popular attractions like Greenbelt Shopping Mall. This 696-room, 5-star hotel has conveniences like a full-service spa, an outdoor pool, and a 24-hour fitness center.


There are multiple options for onsite dining with 5 restaurants, including Circles Event Cafe, which specializes in Asian cuisine. Order from 24-hour room service to satisfy your hunger without leaving your room, or explore the hotel and get a beverage at the bar/lounge or coffee shop/café. For your convenience, a buffet breakfast is served each morning for a fee.


All 696 individually furnished rooms provide refrigerators, minibars, and coffee makers. LCD TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers, designer toiletries, slippers, and bathrobes. Other amenities include free newspapers, free bottled water, and safes.

Property features

Guests of Makati Shangri-la Hotel, Manila enjoy a full-service spa, an outdoor pool, and a children's pool. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for PHP 3450 per vehicle one-way. Multilingual staff at the front desk are standing by 24/7 to help with securing valuables, dry cleaning/laundry, and luggage storage. Other amenities at this luxury hotel include a 24-hour fitness center, a spa tub, and a sauna.

Room options

Deluxe Suite

1 King Bed | Sleeps 3

Deluxe Room, 1 King Bed

1 King Bed | Sleeps 4

Executive Room, 1 King Bed

1 King Bed | Sleeps 4

Superior Room, 2 Twin Beds

2 Twin Beds | Sleeps 4

Guest reviews for Makati Shangri-la Hotel, Manila

Everyone (26) Couples (4) Business (4) Family (9) Friends (1)

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