Skip to main content
Beginning of main content

Recent guest reviews

The definitely was not a 5* hotel room smeels like old musk also ans room was outdated

Very fast check in process, they provided us a corner room which was spacious

The pool is down, carpet looks old, Atm charge fee $6 per transaction, the brkfst buffet cost $40 per head. If you care about your safety, The security is superb on this property, before you reach the entrance the drive thru is packed of 4 security inspections including sniffing dog, then upon arriving in front of the lobby two luggage conveyor security scanner monitor plus metal detector. Cool huh.

Decent place for transient. Too pricey for the average facilities and restaurants.

Property location is ok, service is ok. Good thing close to airport.

Great facilities, fabulous staff, good food and excellent location. Walking distance to the shopping malls and to good restaurants. A bit older but very well maintained hotel with an impressive lobby area. Breakfast is way above standard.

The cleanliness could have been better especially in the dining area’s corners.

Everything was very good except the mug and teaspoon Were dirty:-( yikes.

It's right in the heart of everything you're looking for, business and pleasure. Located in the financial centers and the shopping centers, all the brand names and restaurants from around the world. It'll be worth your stay.

The hotel overall was beautiful and the staff and service were great. The rooms, however, were slightly outdated but they were very clean and nice.

The fitness center, pool and spa area was very well appointed. On the negative, too many local or non guest people occupying the chairs, tables, common areas in the hotel. I could not find a place to sit and work outside of my room.

In comparison to the peninsula this property needs to be updated. Lounge service was very slow even when they were not busy. Had to ask for water about 3 times from different people. Same with the circled restaurant and the pool area. They had a GM event, not sure what that stands for but it appeared to be a VIP event and they were more focused with that than the guests. Hair dryer is located in the desk where the plug was not removable so you cannot see yourself in front of a mirror since it does not extend that far. Sign says for safety but I’ve never seen that in the many hotels I’ve stayed at where hair dryer was not in the bathroom. There is no seating area in the lobby where you can just sit without having to order food and spend money. All hotels have some seating area.

We regularly stay at this hotel when in Manila. Security and area are great. Room and service are always good. Great for family.

Ayala Street and Makati Avenue Makati Manila

Hotel highlights

  • Walking distance to Ayala Center and Glorietta Mall
  • Free WiFi in rooms and public areas
  • Free valet and covered self parking
  • Onsite dining

Located in San Lorenzo, Makati Shangri-la Hotel, Manila is within a 5-minute walk of Ayala Center and within 15 minutes of other popular attractions like Glorietta Mall. This 5-star hotel welcomes guests with 696 rooms and conveniences like a full-service spa, an outdoor pool, and a 24-hour fitness center.


Dining

There are ample dining options with 5 onsite restaurants, including Circles Event Cafe, which specializes in Asian cuisine. Satisfy your hunger without leaving your room with room service, or quench your thirst with a beverage at the bar/lounge or coffee shop/café.


Rooms

All 696 individually furnished rooms feature refrigerators, minibars, and coffee makers. 32-inch LED TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers, designer toiletries, slippers, and bathrobes. Free newspapers, free bottled water, and safes are also available.


Property features

Makati Shangri-la Hotel, Manila features a full-service spa, an outdoor pool, and a children's pool. Free valet and self parking are available, or if you're not driving, take the airport shuttle (available 24 hours) for PHP 3450 per vehicle one-way. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, luggage storage, and tours or tickets. Other amenities at this luxury hotel include a 24-hour fitness center, a spa tub, and a sauna.

Room options

Deluxe Suite

1 King Bed | Sleeps 3

Superior Room, 1 King Bed

1 King Bed | Sleeps 3

Deluxe Room, 2 Twin Beds

2 Twin Beds | Sleeps 3

Executive Room, 2 Twin Beds

2 Twin Beds | Sleeps 3

Guest reviews for Makati Shangri-la Hotel, Manila

Everyone (29) Couples (2) Family (11)
4
Everyone

By on Mar 13, 2020

Review comment responded on Mar 16, 2020

Dear Orbitz, Thank you for leaving us a rating. We hope that you had a delightful stay with us and we look forward to welcoming you back in the future. Best, Makati Shangri-La, Manila

2
Everyone

The definitely was not a 5* hotel room smeels like old musk also ans room was outdated

By , from CALIFORNIA on Mar 13, 2020

Review comment responded on Mar 16, 2020

Dear Anthony, Thank you for writing us a review. Your feedback will definitely help us in our continued effort to improve our services and facilities. We do apologize for any inconvenience this have caused. We hope to be of better service to you on your next visit, and until then, we look forward to welcoming you back. Best, Makati Shangri-La, Manila

4
Friends Family

Very fast check in process, they provided us a corner room which was spacious

By , from NY on Feb 25, 2020

Review comment responded on Feb 26, 2020

Dear Jill, Thank you for taking the time to write us a review. We're glad to be of great service to you and it would be our pleasure to welcome you back in the future. Best, Makati Shangri-La, Manila

3
Family Family

The pool is down, carpet looks old, Atm charge fee $6 per transaction, the brkfst buffet cost $40 per head. If you care about your safety, The security is superb on this property, before you reach the entrance the drive thru is packed of 4 security inspections including sniffing dog, then upon arriving in front of the lobby two luggage conveyor security scanner monitor plus metal detector. Cool huh.

By , from Makati shangri-la on Jan 6, 2020

Review comment responded on Jan 7, 2020

Dear Bob, Our pool is indeed under maintenance at the moment. This is in line with our continuous effort to offer excellent facilities in our hotel. Nonetheless, guests who wish to swim may use the swimming pool of our neighboring sister hotel, Shangri-La at the Fort, Manila, with free shuttle services going to and from the venue. On another hand, we're also glad to know that we will be renovating soon, and we hope to welcome you back here by then. Thank you and see you soon, Makati Shangri-La, Manila

5
Everyone

By on Dec 25, 2019

Review comment responded on Dec 26, 2019

Dear Orbitz, Thank you for leaving us an excellent rating. We hope that you had a great stay with us and we look forward to welcoming you back on your future travels. Best, Makati Shangri-La, Manila

5
Everyone

By on Sep 27, 2019

Review comment responded on Sep 30, 2019

Dear Orbitz, Thank you for sharing your rating. We hope you had a great stay. Looking forward to welcome you again here soon. Best, Makati Shangri-La, Manila

5
Everyone

By on Aug 26, 2019

Review comment responded on Sep 2, 2019

Thank you for sharing your review. We hope to welcome you again at our hotel soon. Best, Makati Shangri-La, Manila

4
Everyone

By on Aug 9, 2019

Review comment responded on Aug 15, 2019

Thank you for the great rating. We hope to see you again here at Makati Shangri-La, Manila.

3
Family

Decent place for transient. Too pricey for the average facilities and restaurants.

By on Jul 18, 2019

Review comment responded on Jul 23, 2019

Thank you for your honest review. We do our best to always provide top quality service for your comfort and convenience. We hope to see you again soon.

4
Partner Couples

Property location is ok, service is ok. Good thing close to airport.

By on Jul 16, 2019

Review comment responded on Jul 23, 2019

Thank you so much for your review. It is great to know that our central location was of utmost convenience for you. We hope to see you again soon.

url importing http://www.orbitz.com/Manila-Hotels-Makati-Shangri-la-Hotel,-Manila.h2463-p2.Hotel-Reviews
There was an error importing /Manila-Hotels-Makati-Shangri-la-Hotel,-Manila.h2463-p2.Hotel-Reviews, error: javax.servlet.jsp.JspTagException: 301 http://www.orbitz.com/Manila-Hotels-Makati-Shangri-la-Hotel,-Manila.h2463-p2.Hotel-Reviews