Novotel Manaus3.5 out of 5.0
Recent guest reviews
This hotel is not bad, the rooms are good, the reception speaks English, but the laundry service is a not acceptable. And the level of exxageration justifies the rating. We paid approx €200 for our laundry. Just as a reference, the same laundry was invoiced €4.50 in Urubamba a couple of days later. I have never seem such an abuse in my life. We visited this hotel with a group of 13 people, all complaint about the same.
We checked into this hotel after 3 nights in the Amazon and it was exactly what we were looking for. The hotel was large and clean with excellent facilities. The rooms themselves were large and mosquito free. The internet was fast and worked well throughout the hotel. In addition, the buffet breakfast in the morning had good variety with fresh omelettes being made, fruits, cereal, pastries and of course tea and coffee. We didn't use the swimming pool because of the weather but it looked nice. There was a computer in the lobby that you could use for free with internet which was great as we could check in on there. The novotel standard was good as it always is. The only slight thing was the receptionist staff were a bit moody with no smiles.
We stayed in this hotel because of sudden flight change and booked the room online just 30 min before heading to the hotel. Got great help from the front desk staff for contacting the airline for flight rescheduling arrangement. The staff are well trained and very helpful all the way during our stay.
Having tried them all in Manaus, and having passed for years on the Novotel - from memories of old - thrilled to be back in the fully refurbished Novotel Nice dining area and super rooms They have my business for years now.
Based on photos, Novotel looked nicer than other hotels in Manaus. I'm glad we stayed here because the room was clean (although a little tight) and the breakfast buffet had a great spread, including piranha soup! The staff was courteous and very helpful. They stored our luggages for us while we went off to stay in the jungle for three days. The only reason why I gave this hotel 4 points is because of their location, which is a 20-minute ride from the historic district and other tourist attractions.
We stayed here three different nights as we came and went from Manaus while on a birding tour. Our rooms were bright, clean, and comfortable. The restaurant was very good, both ordering from the menu and the buffets, and very reasonable. We were lacking towels one of the nights but it was quickly resolved. The staff were very pleasant. I would stay here again. The grounds of the hotel were quite nice, a good pool, nice grassy area, some trees ... very pleasant. Don't forget the caipirinhas in the bar, some of the best we had on the trip.
The Novotel is conveniently located for those that have business at the Distrito Industrial in Manaus. Rooms are quite and clean. The restaurant offers buffet style breakfast, lunch and dinner. A la carte orders are also available. Service is friendly. Free parking is available to guests and visitors. I hope that I was helpful.
Although a bit far from airport, this hotel is excellent. We were on a birding tour and spent 5 nights at this hotel. Food was excellent; extensive buffet for breakfast and lunch. Some dinners were by menu others by buffet. We just happened to be there on a Saturday for lunch and discovered a fantastic feyoada completa buffet. Rooms were clean and well appointed, staff VERY friendly and helpful. And soft, comfortable beds. Also, rooms were so quiet. What is not to like? Terrific bar!!
After two days on a slowboat over the Amazon this one was very welcome. Peaceful quite relaxed, extensive breakfast, good beds, good rooms, swimming pool, outside the bustling city center. Result of course: you have to take a taxi to the city center.
Manaus is spread out so no one hotel is the right choice for location. Cabs are super cheap so it's not a worry to be in any one area. Nice big pool. Great full service breakfast. Staff fantastic. Many English speakers willing to help. Clean hotel.
Reviews from Trip Advisor
58% of guests recommend this hotelTotal of 315 reviews