Novotel Manado Golf Resort & Convention Center4.0 out of 5.0
Recent guest reviews
Their service is excellent. I was welcomed with their friendly staff and they could accommodate my request to have an early check in. The deluxe room is so nice with the balcony overlooking their garden. The only downside is maybe the tv is too small comparing to the room size. It could have been bigger. And also please make the tv channels in HD, more selections and better quality. Just a perfect quick getaway!
it was my second visit and stay at this hotel and I must say it did not go as well as the first one. I came with my wife and two kids, one is a toddler and another one is 18 months old baby. I requested a baby cot to the receptionist during check in, she promised me that the baby cot would be delivered and setup in my room immediately. After two hours, no baby cot available in my room. My wife had to make two calls to the receptionist, and after 4 hours waiting, somebody finally delivered the cot. there were only two towels in the bathroom, so my wife made a call to the housekeeping, and it took two hours for the third towel to arrive. on the second day, the elevator on our wing was inoperable. having a baby, we always bring our baby stroller whenever we go outside. we asked for alternative elevator, they said the other elevators were not connected to our building/wing, hence they offered us to leave the baby stroller at the reception and the room boy will deliver it to our room. fortunately the elevator went back operational the day after. cleanliness inside the room was not up to the accor hotels standard, there many stain spots here and there. as for the breakfast, there were quite a number of choices of european and local food and beverages. water from the bathroom shower was leaked and flowed to the bedroom floor. we called the receptionist and a technician came to check it. we did not know whether he repair the leakage on the bathroom wall or not as we were about to leave the room when he arrived. we picked novotel simply because its tagline as a family hotel, and whenever we stayed at novotel, our kids usually ask us to visit and play at the kids club. to our surprise the kids club room has been transformed to a golf club room. and the "new" kids club, is just a 2x2m open area at the lobby with very limited toys for kids to play with. lastly we stayed here for 4 nights, but only 3 nights were recorded on our Le Club Accorhotels online account.
What a fabulous hotel only 10 mins from the airport . The staff were so helpful and friendly and did everything to make our stay comfortable ! Fresh fruit each time we stayed ! There was even a $10 food voucher to use for our meal. The pool was lovely and the staff so attentive . As we had an early morning flight we were given a takeaway bag with our breakfast! For the price this hotel is super value !
I'm reviewing this hotel based on below reservation : 1. I am using Garuda Indonesia promotion Stay 3 Pay 2 via Accor web 2. I am a Le Accor club member 3. At first I only took a deluxe room, and decided to took another superior room on the day i arrived at Manado First thing, the rate is exceptionally a good deal. Rooms were excellent as Novotel standard However, I felt very inconvinience due to their people services standard. It was belowww my expectation. - Staff at receptionist seems not understanding the product knowledge -No staff stand by at Accor desk - When I need to book another room with Garuda Indonesia promo they couldn't action by them self. They asked me to did another booking at Accor web, which system needs to be adjusted at about 30 minutes. I am wondering, the rules are clear at Accor web, show your boarding pass Garuda Indonesia and your le accor member and you got 33% something + 10% (when you show you had your le accor member) from publish rate. I also took the same promotion at Mercure Pontianak and it was as smooth as I expected. - Since I couldn't do early check in, and I need to do a trip to Bitung, I kindly ask the receptionist staff to : 1. Allocate the rooms side by side since the staff said the rooms allocations are still available. 2. Put my luggages at concierge and ask them to deliver to my rooms soon after they get the rooms allocation. These requests were made so I can enjoy the rooms soon after I get back from Bitung, with no waiting anymore since we might be very exhausted after a long trip. And what makes me upset were : 1. The rooms hadn't ready 2. I got no side by side room 3. My luggages were still at the concierge desk Man.. I even had signed the room documents before and had given my cc for an open bill. Really, Novotel Manado, you guys should retraining your staff. Accor team, you need to evaluate this chain. Hopefully this review is being read by Novotel Manado management and Accor. I just love Accor hotels, please do make a good standard to meet our expectation. Thank you. Regards, VDA
This is one of the best hotel in mennado. My family love the hotel, the staff were nice and friendly especially for the children. Thanks to sandra the receptionist, my kids love the dolls. Next year will be back again
Very nice and clean hotel with a superb service. All staff was very helpfull, Excellent breakfast with a great choice. Very close to the airport and with a taxi you are in short time in the city. A special thank to Elvi and Elizabeth to make the hotel as a second home.
Before i stayed at this resort i was so excited about it. I even search at the you tube. I dont think this is an old hotel. The building was quite new but the maintanance is really bad. I have a leakage ceiling just right above my sink of my bathroom. They really need a huge improvement for the building. Building looked very tired. I left my room around 8 for the meeting when i got back at 15.00 i found it still the same when i left it. I had to call them to clean it. And when i got back in the evening they didnt replace any bath towel and again i had to ask them for it. Hospitalities were good, but its not enough to make a good impression for me to comeback.
Very good guest room and all facilities. Thank you for you great hospitality and It's very convenience for environment. Thank your for housekeeping staff to keep clean my room during stay. I will be back again.
Friendly staff and excellent breakfast. Conveniently located just min. from the airport. We were welcomed to our room with fresh fruit. My only complaint was a small (2inch) step near the restaurant that steps down to the pool/outdoor table area. Part of it has a ramp and part does not. The entire area is tiled in the exact same tile, making it difficult to notice the step. I managed to trip down it 3 times in 24 hours and my traveling companion tripped once. (please note that we are not senior citizens, we are athletic hikers and scuba divers) We did stay two different times during our 3 weeks in Indonesia and would definitely stay again. Also I should note that the rooms were not well insulated for noise from neighboring rooms and the hallway. Our room 14??-B, it seemed that the staff was using part A of our suit as a staff lounge room causing a bit of noise in the room and employee presence on our shared balcony. Again, this would not keep us from coming back.
I've stayed here a few times now, it's very convenient for the airport and easy to arrange transfers by email after booking the room. Rooms themselves are a bit variable with some starting to look and feel in need of renovation. There is an excellent breakfast buffet.Wi-Fi can be a bit patchy depending on the room.
- Free WiFi in rooms and public areas
- Onsite dining
- Golf course
Located in Grand Kawanua International City within a 5-minute walk of Wenang Golf Club, Novotel Manado Golf Resort & Convention Center is within a mile (2 km) of Grand Kawanua International Convention Hall. This 176-room, 4-star hotel has a golf course, a full-service spa, and a restaurant. Ban Hin Kiong and I.R Soekarno Bridge are also within a 30-minute drive.
Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. For your convenience, a buffet breakfast is available for a fee.
All 176 air-conditioned rooms provide fireplaces, minibars, and coffee makers. LCD TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Free local calls, free bottled water, and safes are also available.
Guests of Novotel Manado Golf Resort & Convention Center have access to a golf course, a full-service spa, and an outdoor pool. Airport transportation is made easy with an airport shuttle (available 24 hours) for IDR 124000 per vehicle one way. Helpful staff can provide dry cleaning/laundry services, concierge services, and luggage storage. Other amenities at this spa hotel include a children's pool, a fitness center, and a spa tub.
Reviews from Trip Advisor
67% of guests recommend this hotelTotal of 484 reviews