As a first time Best Western customer:
1)Front desk staff was very courteous and helpful.
2)Room was average--heating unit was louder than expected and not easy to sleep through.
3) Fridge didn't keep items cold
4) Not many channels available on tv
5) On last day no breakfast was available, only cereal and stale bread. No advanced notice or reason why
6) On last day, I was told pipe broke and no water for the day.
7) When we arrived at 4:30pm that day, housekeeping had just started to clean room. We were tired from skiing all day and said just empty garbages, as we're tired.
8) Floors were dirty but nothing was cleaned earlier in the day.
9) Shower was nice, hot and powerful. Please fix the wall around the shower head
10) Some dresser drawers didn't work properly
11) Difficult to take luggage to underground parking since there are no elevators and when it snows, there was no choice but to muscle two 30" suitcases down the 15 stairs.
12) Blankets and covers insufficient for current temps which are in the low 20's.
Unfortunately, for the room price, the positives didn't outweigh the negatives so we will look elsewhere on our Mammoth trips this season. thank you.