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PortBlue Club Pollentia Resort

4.0 out of 5.0

Recent guest reviews

In general this is a wonderful hotel. Top class amenities for a group of triathletes- pools, bike hire, gym and spa..... great dining options also. The only issue which was rectified quickly by the great staff was that I was initially staying in Flavia which had a horrendous smell of sewage- I think the whole block was affected as one by one my group moved out of the block. To be fair the hotel did this with minimal fuss...... Overall will go back- just not to flavia!

Just back from 4 day stay. Very big hotel set on large grounds. Big sport hotel really and good location just near alcudia old town .found staff superb and we were bed and breakfast basis and food was so good with huge choice for breakfast.fab omelettes and pancakes too fresh squeezed juice at juice bar. Quick service too.

On arrival we were welcomed with a glass of orange juice (which was gratefully received since we had an early morning flight). After we checked in we were taken to our accommodation on a golf buggy, which was a lovely way to start our holiday and this theme of good customer service continued for the rest of our holiday. The food was excellent and of a high quality. All the staff are very welcoming and professional - and it feels as if they have all been trained in the same way and to a high standard - from all the housekeeping, maintenance staff to the waitresses and customer service staff. Every member of staff I spoke to either for assistance or just to say good morning were very friendly. The accommodation we stayed in was very clean, although a little dated, and very comfortable. As the grounds of the hotel are next to a wildlife reserve there are lots of wildlife about, along with beautifully maintained grounds and small ponds within the hotel. We booked Club Pollentia as there appeared to be an indoor heated pool and this was one of the main things we were looking for since our holiday was in March 2018. Unfortunately the indoor heated poor and also the small outdoor heated pool were not warm and I would probably not class them as heated. Apart from this small point, this hotel is one we would definitely visit again.

We stayed as a group of 15 at Club Pollentia to celebrate my wife’s parents 50th Anniversary. The group consisted of 11 Adults and 4 children. We stayed on an all inclusive basis. My wife and I had originally booked into a basic room to share with the children. This would have been to small and we upgraded to Ceres two room apartment, and I’m glad we did. This standard of accommodation was first class and very clean. My only criticism of this hotel would be that the spa is really only geared towards people who are training for triathlon’s or serious competitive swimming. We did venture into the pool during family time only to be told we had to leave because we didn’t have swimming caps on. This is not clearly advertised. The food was a buffet style. There was plenty of variety and it was all good quality. What really makes Club Pollentia special is the staff. I have stayed in lots of hotels and I can say without reservation that the staff at Club Pollentia are the best I have come across. Very friendly, very polite and exceptionally helpful. I have to give a special mention to Maxi who works in customer relations. Maxi is a really special person who is unbelievably helpful and attentive. Everyone in our party commented about how good she was. Thank you Maxi. I would definitely return to Club Pollentia.

Room clean and facilities very good, air con fab especially as this time of year needed warm in evening, cool in day. Facilities for training were superb, and food at hotel very good. We did have a problem the one evening with a flood in room, however it was dealt with very quickly, and we were moved and settled in within one hour. Staff were friendly, helpful and made life easy.

First time in Mallorca and nothing went wrong. Amazing, friendly, polite and attentive staff. Especially Jose, Salva, Cristian and Maxi. Was really nice to talk to all of them. Room service is quiet good as they left our room nice and tidy. SPA is also good just could be more time given to spend because they offering only one hour for free which is not enough. Breakfast included.. Nothing really special but anyway nice :) I would recomend to visit this place!

Stayed here for 4 nights with my husband, we used the hotel as a base for cycling trip. It’s perfect!! Breakfast was amazing each morning and we were even able to have something to eat and drink before our very early flight at 5am! There is a bus that takes you to alcudia or pollensa if you want to eat outside of the hotel (we did that as are not lovers of buffet dinners). The rooms are ok, slightly dated but perfect for storing bikes. The bike hire place is on site and very convenient!

The staff were very welcoming and there was an overall friendly vibe throughout the hotel. Loved the spa, especially the sauna & incredible views from the pool across the bay! Gym was also great with everything we needed. The breakfast was included and had a lot of choices, we were especially happy that there was a selection of milks including soya, oat and coconut as my partner and I are both Vegan. The staff sent Cava to our room on my partners birthday as a surprise, which was very kind. Thoroughly enjoyed our stay, we would highly recommend and we would love to come back!

We stayed here last May for a week. The hotel is just over 1hr drive from the airport in an isolated nature reserve area. If you are looking for a piece and quiet than this would be great for that, as there is nothing in the immediate area outside the hotel. It’s located outside Alcudia on a main busy road. The sea is right across the hotel but there is no beach or promenade, so can’t go for a walk anywhere outside the hotel. As it’s located within a nature resort, mosquitoes were a real problem for the whole week we were there. The pesky buggers were out and hungry day and night and they were everywhere. When we checked in our room was full of them and it took us hours to get rid of them. Most guests had bites on them. There was also a lot of pollen but luckily did not affect us. Our room was of a very poor standard, the beds and furniture were very very dated and not comfortable. The curtains were filthy and covered in mozzy blood and stains. There were stains all over the walls too. It rained on the last night and the ceiling leaked and flooded the tiled floor. We did complain to Thomas Cook and they offered very minimal credit. There are no mozzy nets in the standard type rooms, but they do have them if you are staying in a suite of higher rated room. They are really needed in every room as mosquitos are a real problem here. On a positive note, we were on all inclusive basis and could not fault the food. We required gluten free and it was not a problem at all. There is a bread, cereal and biscuits selection at breakfast and the chefs are knowledgeable of gf requirements and prepared desert on a few occasions. The chefs are really good, just talk to them if you have dietary requirements, they were very helpful. Overall the food was very good and we ate all our meals there. This is one area where this hotel excels. The outdoor pools looked ok but we didn’t use them as water was too cold. We preferred the indoor 25m pool with swimming lanes. The spa is extremely good and would highly recommend trying it. Totally relaxing. The evening entertainment was just ok, nothing exceptional. We had to apply spray every night otherwise you get bitten in no time...or wear last long sleeves. All in all it was a restful break but very overpriced and the rooms being of a very low standard let this hotel down massively.

Stayed for a week at this resort last summer. The resort itself is very good. The staff was very helpful and friendly. The pool is amazing, my son loved it. We had breakfast and dinner included in our stay, what can I say, the food was excellent. A very divers open buffet for both breakfast as well as dinner. The hotel offers a large variety of activities from excursions to water sports. Great entertainment for kids every night. There is ample parking space on property. The resort is very large, so you will need to do some walking. Although the resort is perfect for families with kids, there is a restricted area reserved for adults only. We had a apartment style room with its own little yard. The room was cleaned every day, and the cleaning staff was very nice. Free Wifi was available. The only criticism we had was that the room was a little dated. The rooms can use some updating. All in all we had a very nice stay.

Carretera Alcudia - Pto Pollensa Km 2 Alcudia Mallorca

Hotel highlights

  • Free parking
  • Onsite dining
  • Spa
  • 4 outdoor pools and 2 indoor pools

Within a short walk of S'Albufereta, PortBlue Club Pollentia Resort is within 2 miles (3 km) of Auditori d'Alcudia. This 532-room, 4-star resort welcomes business and leisure travelers with 2 indoor and 4 outdoor pools and a full-service spa. Also close to this Alcudia resort are Pollentia Monographic Museum and San Jaume Church.


Dining

Enjoy dining at Denario, one of 3 onsite restaurants. Buffet breakfast is offered for a fee each morning from 7:30 AM to 10 AM.


Rooms

All 532 air-conditioned rooms feature balconies, sofa beds, and refrigerators. Flat-screen TVs come with satellite channels, and WiFi keeps guests connected. Bathrooms offer hair dryers and bidets. Other standard amenities include minibars, ceiling fans, and laptop-compatible safes.


Property features

PortBlue Club Pollentia Resort features a full-service spa, 2 indoor pools, and 4 outdoor pools. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for EUR 92.00 per person roundtrip. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this spa resort include a children's pool, a fitness center, and a sauna.

Room options

Maris Room

Full 1 | Twin 2 | Sleeps 3

Room (village)

Twin 2 | Sleeps 4

Classic Suite

Twin 2 | Sleeps 5

Village Plus

Twin 2 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

85.0% of guests recommend this hotel

Total of 2746 reviews