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PortBlue Club Pollentia Resort

4.0 out of 5.0

Recent guest reviews

We stayed here last May for a week. The hotel is just over 1hr drive from the airport in an isolated nature reserve area. If you are looking for a piece and quiet than this would be great for that, as there is nothing in the immediate area outside the hotel. It’s located outside Alcudia on a main busy road. The sea is right across the hotel but there is no beach or promenade, so can’t go for a walk anywhere outside the hotel. As it’s located within a nature resort, mosquitoes were a real problem for the whole week we were there. The pesky buggers were out and hungry day and night and they were everywhere. When we checked in our room was full of them and it took us hours to get rid of them. Most guests had bites on them. There was also a lot of pollen but luckily did not affect us. Our room was of a very poor standard, the beds and furniture were very very dated and not comfortable. The curtains were filthy and covered in mozzy blood and stains. There were stains all over the walls too. It rained on the last night and the ceiling leaked and flooded the tiled floor. We did complain to Thomas Cook and they offered very minimal credit. There are no mozzy nets in the standard type rooms, but they do have them if you are staying in a suite of higher rated room. They are really needed in every room as mosquitos are a real problem here. On a positive note, we were on all inclusive basis and could not fault the food. We required gluten free and it was not a problem at all. There is a bread, cereal and biscuits selection at breakfast and the chefs are knowledgeable of gf requirements and prepared desert on a few occasions. The chefs are really good, just talk to them if you have dietary requirements, they were very helpful. Overall the food was very good and we ate all our meals there. This is one area where this hotel excels. The outdoor pools looked ok but we didn’t use them as water was too cold. We preferred the indoor 25m pool with swimming lanes. The spa is extremely good and would highly recommend trying it. Totally relaxing. The evening entertainment was just ok, nothing exceptional. We had to apply spray every night otherwise you get bitten in no time...or wear last long sleeves. All in all it was a restful break but very overpriced and the rooms being of a very low standard let this hotel down massively.

Stayed for a week at this resort last summer. The resort itself is very good. The staff was very helpful and friendly. The pool is amazing, my son loved it. We had breakfast and dinner included in our stay, what can I say, the food was excellent. A very divers open buffet for both breakfast as well as dinner. The hotel offers a large variety of activities from excursions to water sports. Great entertainment for kids every night. There is ample parking space on property. The resort is very large, so you will need to do some walking. Although the resort is perfect for families with kids, there is a restricted area reserved for adults only. We had a apartment style room with its own little yard. The room was cleaned every day, and the cleaning staff was very nice. Free Wifi was available. The only criticism we had was that the room was a little dated. The rooms can use some updating. All in all we had a very nice stay.

We have been coming to this wonderful hotel for the last 9 years but I am sorry to say we won't be returning in 2018 we cannot find a travel company that can do it for less than £950 each I could go to the Dominican Republic for that price as much as we love this hotel and brilliant staff we are not prepared to pay this price what a great shame

SUMMARY Overall - a nice resort, but a bit overpriced for what you get. And very remote. Which will be heaven for some, but not for others who are not expecting that. Food plentiful and varied - but main restaurant a bit chaotic. Branded drinks included on All Inclusive. Part of resort operation needs more attention to cleanliness (eg emptying overflowing bins, clearing tables sooner, wiping down tables more often). Plenty of sunbeds - no need to get up early - but note that generally beds are cramped together and the main large pool area does become packed and a bit of an obstacle course. Super enormous main pool, with lots of space in it to play and swim. (but around pool can get a bit cramped) Service from staff is friendly and attentive. Lovely grounds to resort. Feels very Mallorcan - rooms also. Room we had was nice, clean, but beds very uncomfortable. Facilities feel high quality - gym, spa . Organised sports and leisure activities. A good 3* plus resort, but not quite the 4 stars they claim it to be. FULL REVIEW We stayed here during a glorious hot week in the summer, as part of the second half of our family holiday, with two younger teenage boys. We had stayed somewhere else on the island a bit more central and busier the week before, so booked this purposely knowing that it would be a bit further out of a resort for a more relaxing second week. But do bear in mind, there is nothing else close to this hotel - no shops, bars, restaurants or other facilities. It's a short bus ride, taxi or car ride to either Alcudia or Pollenca. Both those places are nice. THE LAYOUT OF THE RESORT This hotel is nice enough, well laid out in lovely grounds. Lots of paths, bridges and gardens. The sea right in front of the hotel, with stunning views, but it doesn't have a beach, so not really accessible. It's also across a very busy and fast main road. Behind the resort is a nature reserve, with stunning views of the mountains. This is very much a resort to use as a 'base'. It caters well for cyclists for example. ARRIVAL The entrance is impressive, and the staff were attentive and pleasant, we were given a welcome drink. We were then told to wait for someone to take us to our room. Well we waited, and waited (and waited) to be collected 10 mins later by a man on a golf buggy. Anyway we loaded our cases on, and then off we went in the buggy....to find out that our room was literally 50 steps from reception!!! What was the point of that?? It was like a comedy sketch. Especially because the man driving didn't think it was strange that he had drove us just a couple of hundred feet, and he seemed confused as to why we were laughing about it. THE POOL AREA The main pool is the largest in the region, and there was always loads of space IN the pool to either swim, or play ball games. Plenty of sunbeds - no need to get up early - but note that generally beds are cramped together with sun beds 4 deep, and the main large pool area does become packed and a bit of an obstacle course. Not enough natural shade by the main pool- needs more trees and palms. Plus all The sun parasols are fitted into the pool deck, so you cannot move them. But you can find a more tranquil spot if you wish to move further away from central area. There is a second outdoor pool in an adult’s only area, which we walked by, but didn't use (although there were children in it!). There is also an indoor pool, which we didn't use (it was too nice outside to be inside). ROOMS Externally the room units are all pretty enough, and dotted nicely around the site. Rooms by main road make it feel like you are staying in a motorway travelodge - ask for a room away from Main road. We also had a free mini bar which was stocked daily with soft drinks, beer, wine, etc The room we had felt very Mallorcan. Beds though - very hard and uncomfortable. Pillows - terrible. Air conditioning - very old and noisy ALL INCLUSIVE The all inclusive system - it's frustrating every time you want a drink to have to show a card , get it scanned, and even then sign????. It's a real pain, and is generally pointless for guests. In most cases they even issue you a little receipt on a tray!!! Saying zero euros!!! In a resort located on what is basically a nature park, this waste of paper seems a bit contradictory to their green credentials. The main restaurant was always chaotic we felt But plenty of choice on the whole. The menu on the pool bar restaurant was great, especially for lunch and afternoon snacks. CLEANLINESS The resort is generally clean. However we I did notice that tables in pool bar did not get wiped down very often , which often left them feeling sticky. And there is only one row of bins in the pool area, so ice lolly wrappers, sticks, empty plastic glasses just get left strewn around. There are a couple of guys that come round with bin bags, but they are not very thorough. The one bin outside of the ice cream and snack booth by the pool was always overflowing whenever I walked past. TROUSERS AT DINNER The rule of wearing trousers to dinner is a joke. I hate wearing trousers on holiday, but I saw on website it said trousers only at dinner, so I packed a pair. This ended up being a waste of my baggage allowance. Not only is this rule not enforced but basically anything goes when it comes to what you are allowed to wear for dinner. People wore t shirts, vests, flip flops, and almost a every man wore shorts - not a pair of trousers on sight !!!! I wish the hotel would be honest about this policy, and remove advertising it, and pretending to be something they are not. FACILITIES Our kids love basketball, so great to have the court on site. It was never busy. But it did have exposed electrics which felt unsafe, and broken chairs around the edge. But overall the facilities across the resort were good. ENTERTAINMENT At night the main area next to the pool gets very busy, and there is a stage with nightly shows and dancing. The shows we saw were very low quality, and bit strange. (lots of contemporary dance). POSITIVES Branded drinks included on All Inclusive Plenty of sunbeds - no need to get up early - but note that generally beds are cramped together and the main large pool area does become packed and a bit of an obstacle course Service is friendly and attentive Lovely grounds to resort Feels very Mallorcan - rooms also Food plentiful and varied - but main restaurant a bit chaotic Facilities feel high quality - gym, spa . Organised sports and leisure activities Overall - a nice resort, but a bit overpriced for what you get. And very remote. Which will be heaven for some, but not for others who are not expecting that.

Came here for a weeks cycling for the Andy Cook Bike Week. The roomI had was good for one person, a little on the small side, but the room I had booked was for two. The bed was comfortable though. The TV in the room didn't work well, I had reported it, but they didn't do anything about it which was disappointing, The staff were fantastic though, and I enjoyed interacting with them very much. The Hotel facilities were good though, the gym was good (But not great) and I did enjoy the indoor pool (Which only had 3 lanes), the outside pool had two lanes but was freezing (Slight exaggeration but it was bloody cold) The food here was marvellous and I highly recommend this place. Definitely coming back

Went for 4 days with a group of 10 friends for a spot of cycling, with some sun and fun. The resort has an excellent layout and very friendly and helpful staff. We we're located at the adults only end which was nice and quiet. We used both the on-site cycle shops with the Huerzeler shop being the better of the two. No fuss and great bikes with first time set-up. The canyon set-up is just a hub, with unfriendly staff, less said the better. Everyone get a free hour a day in the spa, which is a nice touch. Located on the road between Pollenca and Alcudia, it's an excellent spot close to the mountains if your up for a wee challenge. We'll certainly be back.

This resort is set inbetween Alcudia and Pollensa (probably equal distances) and therefore everything you need is on site. I would recommend going on a half board basis as its a fair trek in the evening into either resort to eat and the two restaurants are amazing and cater for everyones tastes and diets. There are two pools and an amazing spa/gym on site. Every area of the hotel was clean and tidy and the staff were so friendly every moment of the day. We stayed in one of the basic rooms and found it to be perfectly comfortable and well kept for our needs. We used the resort as a base for our cycling holiday as it was a convenient location for us. However, if you are after a peaceful break, do not be put off by the lycra-clad wearers, there is room for everyone here!! Will definitely be back.

Just back from a really great experience at Club Pollentia resort. The resort is set back from the main road, half way between Alcudia and Puerto Pollensa. Being slightly away from the main tourist areas is a benefit in terms of the spacious grounds and surroundings of the resort. The entrance and reception are welcoming on arrival and outside looks quite futuristic, reminding me of a James Bond movie set. You are taken to your room by golf cart. It's not that far really although the complex is quite big so it takes a while to get orientated at first, as everywhere looks the same. All the rooms are set away from the reception building. There are many separate villa style buildings of either one or two storeys. We were in a Village Plus room, in a 2 storey block called Stella. The rooms are set amongst beautiful gardens as the hotel is in a nature reserve. It's a very peaceful setting and never feels crowded. There are birds and ducks wandering around and little ponds dotted around the resort. The Village Plus rooms are refurbished to a high standard. Very spacious and comfortable. Beds were good and also a sofa and armchair. Good AC very quiet. We also had a huge wardrobe and hot drinks facilities with a kettle. There was a small fridge useful for water and beer. There is a safe which is charged at 2.50e per day.  The bathroom was beautiful with a walk in shower and toiletries included. Hairdryer in the bathroom.  The room really could not be improved on, also with a nice terrace. The terrace door was a bit stiff, however maintenance attended to it very quickly. Huge Samsung TV with many channels, including UK main ones. You have to scroll down quite a bit as the German ones are at the top.  There are 2 main restaurants on site as well as a pool snack/bar. We preferred the Adults only restaurant. It was more relaxed and cosy.  The food was outstanding every day and absolutely delicious. Lots of choice. Breakfast lovely fresh fruit, good hot selection. Fresh smoothies . Eggs and omelettes cooked to order. Churros on some days, also Cava if you fancy a drink first thing! Evening meal fantastic quality. A couple of times roasts were available as well as local delicacies. Paella, steak, fish, prawns. Delicious desserts every day.  The staff are super efficient and friendly. In the adults restaurant it feels relaxed and not over busy. Drinks can be ordered at the table and service is swift. For the fantastic breakfast a nice touch is pots of coffee on arrival. Thereafter good quality ground coffee from the machine (normal and decaffeinated). They could do with more coffee machines as occasionally a queue but no big deal. The grounds are very impressive being on a nature reserve there are birds everywhere. You can walk out onto the reserve where there is a viewing platform. Beware of mosquitoes if you are prone to them and take bands/spray. In terms of swimming pools, I preferred the smaller adult pool. Mainly because there are less ducks around than in the main pool. It's not a major problem although look out around the main pool edge for duck poo which was not a major problem but a little off putting. Both pools are great though with plenty of sun loungers. There is a small shop onsite tucked away at the far side of the main pool, not so easy to find. Sells basic drinks and snacks. Great place for sports fans, tennis, squash, cycling hire on site. There is a creche which had an outdoor play area and play pool. There are cycle hire facilities on site as well as a proper cycle shop for serious cycling types. The spa is really great. You have to go upstairs to find the spa pools which could be easily missed. Well worth a visit. You are limited to 1hr per day  and need to reserve a time. There are water jets, sauna and plunge pools. Massages are available and there is a good gym and also indoor pool as well as the spa. The magnificent upstairs pool overlooks the sea and mountains, a spectacular view. Entertainment is a bit thin on the ground. We saw 2 or 3 singers who were ok. Also an acrobatic act which was quite entertaining. The best was the Spanish guitarist called Mariano Miranda, he is simply a fantastic musician, best guitar player I have heard! CD's are available to buy! Buses are frequent every 15 minutes to Alcudia or Puerto Pollensa and beyond. Fairly cheap at 1e55. Very reliable service and helpful drivers. We did walk to Alcudia once it took about 40mins. The road is very busy with cyclists and heavy traffic so care must be taken, but it's ok in daylight. The bus is the better option and I would not walk on the road at night. Contrary to opinion it would be possible to swim from some of the 'beaches' on the main road. There is not much sand but a few secluded stretches on the way to Alcudia where it looks ok. The sea looks fine. There are windsurfers there too. Just better to go to Alcudia or Pollensa for proper beaches. I would definitely book again, do not let the location. put you off, in fact it's a plus in this case. Fantastic staff, rooms, food and surroundings.

Picture this On a grey and miserable evening, I am sat with my Ipad and thinking... I can't believe it's been a whole three weeks since I left Club Pollentia. What a wonderful short hop. True to my word, I performed my Usain Boult hole to PortBlue.it was my long weekend away, (Taken in the middle of the week due to other commitments but it was sooooo worth it. I have never stayed there at this time of year but, it was still fabulous. An organisations most valuable asset is its staff - Club Pollentia your staff are awesome. Special thanks to Maxi who on this occasion sorted out my transfer back to the airport. In previous years she tended to my distraught nephew, who in his excitement cut his chin The sun shone, the food was brilliant and the main purpose of this stay was to recharge my batteries and push on towards the manic (no this isn't a magic typo) that is Christmas. Club Pollentia...... just fabulous I'll sign off with the words from the song Get Here just (Get here if you can ) See you next year, all being well.

Yes if your into cycling 🚴 then this is the place for you ,I am not a cyclist but it’s a great base for it as a big majority of the clientele are as well as swimming and fitness . We stayed on a A/I basis for 10 nights in a Maris room block C , good location for the adults only pool and restaurant ,the staff are all very friendly from start to finish , food was excellent and varied with some good show cooking and especially the fillet steak ( to die for ). We didn’t use the al a carte restaurant but our friends did and said it was very good , we got 1 hour per day free spa which was busy but good .there are no bars or restaurants close by so it’s either a good walk , bike ride , bus or taxi or your hire car . We had the later picked up at airport and was able to park on the hotel grounds no problem . The views from the front of the hotel over the bay are stunning and to the rear it overlooks a nature reserve which you can access from hotel with bird hives and designated walks good for animal lovers and ( twitchers ) . if your looking for evening entertainment then this wasn’t the best but all in all we had a great time and would recommend this as a great place to stay .****👍

Carretera Alcudia - Pto Pollensa Km 2 Alcudia Mallorca

Hotel highlights

  • Free parking
  • Onsite dining
  • Spa
  • 4 outdoor pools and 2 indoor pools

PortBlue Club Pollentia Resort places you within 2 miles (3 km) of Auditori d'Alcudia and Pollentia Monographic Museum. This 532-room, 4-star resort welcomes business and leisure travelers with 2 indoor and 4 outdoor pools and a full-service spa. Also close to this Alcudia resort are San Jaume Church and Plaza de Toros.


Dining

Enjoy dining at Denario, one of 3 onsite restaurants. Buffet breakfast is offered for a fee each morning from 7:30 AM to 10 AM.


Rooms

All 532 air-conditioned rooms feature balconies, sofa beds, and refrigerators. Flat-screen TVs come with satellite channels, and WiFi keeps guests connected. Bathrooms offer hair dryers and bidets. Other standard amenities include minibars, ceiling fans, and laptop-compatible safes.


Property features

PortBlue Club Pollentia Resort features a full-service spa, 2 indoor pools, and 4 outdoor pools. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for EUR 92.00 per person roundtrip. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this spa resort include a children's pool, a fitness center, and a sauna.

Room options

Maris Room

Full 1 | Twin 2 | Sleeps 3

Room (village)

Twin 2 | Sleeps 4

Classic Suite

Twin 2 | Sleeps 5

Village Plus

Twin 2 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

85% of guests recommend this hotel

Total of 2724 reviews