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PortBlue Club Pollentia Resort

4.0 out of 5.0

Recent guest reviews

We have just returned from the Club Pollentia resort - our eighth visit! We normally visit over Spring Bank holiday (end of May) when the weather is a little cooler and we noticed the difference this time. There were fewer triathletes and cyclists (probably as a result of the warmer weather) and more families. We absolutely love Pollensa as a resort and this hotel is situated between Pollensa and Alcudia - not directly on the beach, but fine if you can cycle/walk and also very interesting as it is in a conservation area with lots of wild birds, flora and fauna. In terms of feedback: the resort is beautifully landscaped and accommodation is in either single storey of two-storey blocks. There is an "adult only" zone, which accommodates holiday makers who want a more peaceful time. There are two "adult only" pools, although these did not seem to be "policed" very well. I enjoy swimming and was frustrated that the enforcement of wearing swimming caps seemed far more rigorous than the application of the adult only policy. Children regularly used the adult only zones and restaurant, which was irritating at times (we went as a couple). At mealtimes in the adult restaurant, children under 12 years of age were allowed in and weren't supervised particularly well by their parents. As the restaurant was buffet style, this was off-putting, as some children had a habit of picking up food and then putting it back on display (gross!) The staff at the resort were universally friendly and helpful and very responsive to clients. We were given a complimentary bottle of wine on arrival as valued repeat customers, which was a really nice touch. Some reviewers have complained about the location of the hotel and accessibility to a beach. If you want easy access to a sandy beach, this is probably not the resort for you. A walk into Pollensa takes around 45 minutes, Alcudia town takes about 40 minutes. There is a regular bus service and the hotel does offer a shuttle service, but we didn't use this. We like the resort because it offers the freedom of having your own room with facilities such as a fridge and tv, and the option of dining in the restaurant. The space/footprint of the grounds is generous, so you can enjoy a pleasant walk in the landscaped grounds without having to leave the complex. There's an excellent bike hire shop on site with a wide range of mountain bikes and road bikes - for both amateur cyclists and professionals. We LOVE this place :)

We stayed for 6 nights all inclusive, in a Maris room in the adults only area. The room had everything we needed, a modern bathroom and a comfy bed. The resort is large but the room was quiet and had a terrace to sit out on. We arrived late but were greeted by a friendly receptionist and driven to our room by a friendly concierge. All inclusive is excellent, you barely have to pay a penny and if you do want a different drink or different food the supplement isn't excessive. We stuck with the adult only restaurant for breakfast and dinner, there was never a long wait and the buffet was varied and well stocked - certainly on par and very similar to other hotels of this standard I've visited. The Adults only pool was great, very peaceful, a bit of reserving going on but always sun beds left by late morning. Only point to improve would be to serve food at at the adult pool bar at lunchtime- it's no problem walking down to the main pool bar for an all inclusive lunch, but it is a lot louder there, being located by the family pool. The spa access included (1 hour a day) was fantastic - easily 5 star standard and the views were quite frankly incredible of the bay. Entertainment was varied and is what you'd expect in a Mediterranean resort - enjoyable but varied in quality, although the adults only bar does feature some more authentic acts, compared to your usual tribute acts. All in all a great stay and will certainly look to return.

Either we were just unlucky or the standard of this hotel has dropped. But we cannot confirm the good ratings this establishment received. The service in the restaurant was mediocre, with only one exception the waiters were extremely noisy and not very attentive. Complaints about cleanliness of the room had to be repeated before being dealt with (the guest manager wasn't really inspired to help either). The hotel claims to be divided into a general and a more quiet adults-only area. Don't be fooled - there were kids playing roughly in the 'adult' pool, and regularly (almost every evening) kids eating in the adults-only restaurant. We like kids but one reason we choose this hotel was the prospect of calm moments at the pool and in the restaurant. This club is very noisy, so if you're looking for a more classy, quiet environment you're definitely at the wrong place. One day my bed wasn't even made, just the cover quickly drawn over the crumpy sheets, the bathroom was not cleaned as it should (the mirror was just dirty every day!). The food, however, was excellent! In total maybe acceptable as a 3*hotel, but definitely not 4*. We wouldn't go back, even if offered a free stay.

We have just returned from Port Pollentia Resort and Spa, we had a fabulous holiday and would defo go back again. We booked our holiday through Thomas Cook and booked the standard room (maris) and being honest the room was a bit dated and tired, so we upgraded to a village room which was fantastic The rooms were clean, mini bar restocked every day and we had the best view of the nature reserve you could ask for. We were a party of three, our son is 14 so we were able to dine in the Adult restaurant , this was excelant much quieter both morning and evenings, we never had trouble being seated and the staff were friendly and attentive, they all greeted us whatever time of day. The food was lovely, plenty of choice whether you were meat eater or veggie and vegans and coleics were also catered for. The wine choice for all inclusive was great , we have never been on all inclusive basis and had the choice of great wine.. very spolt We also ate most days at the pool bar, again staff we brilliant Assa in particular, All bar staff were great and attentive. There is no beach near the hotel only downside to the holiday, and pool can be busy, but we also found a space each day and being July and school holidays this is unheard of at some resorts. Thank you to all the staff at the hotel, reception , Maxine for sorting our room, Assa for making us feel welcome every day

Had a lovely week at Club Blue, can recommended the buffet breakfast, couldn't ask for more choice, staff very friendly and polite, beautiful weather and views over nature reserve. Accomodation was good quality and includes spa facilities which are included.

The resort is set in a lovely location and has plenty of various places to eat and swim for family's or adults only. The staff are all lovely and polite, in particular our maid Katy who ensures our room is always clean and tidy! The hotel is situated right in the middle of this bay in the picture. The hobby club is excellent too and will find you any activities you would like to do.

First the positives. The rooms are great and are cleaned well. The hotel grounds are also very pleasant and are sandwiched between the sea (with a busy coastal road between the sea and the hotel) and a nature reserve. Unfortunately there is no beach. You would need to walk to Port de Pollenca or drive. This means that many people decide to stay by the pool and so it is constantly packed and overcrowded. My main negative was the food. Very bad quality served by rude staff. My recommendation would be to hire a car and eat elsewhere. We had a half-board booking and could choose either lunch or dinner. Staff tried to charge us and others for lunch and could not seem to understand that we were not going to return for dinner. All drinks had to paid for. Not even water was included. We also had issues with staff not being able to understand either Spanish or English.They were unable to explain what facilities were available and the processes we had to follow. I very much doubt we would return.

Accommodation Although we had the basic accommodation the bathroom was ample with a double shower. The room was smaller than many we have stayed in but, as we only sleep and shower it was ok. The balcony again was small we had the afternoon sun. Location Half way between Alcudia & Porta Polecia but there is an all day 15 minute bus service each way. The hotel runs a shuttle service to both beaches but has set times. The beach by the hotel is covered in black seaweed so not nice to swim from. The bus fare is €1.55 per person each way. Catering The main Moan about the catering was that there where no insect killing devices (blue light units) so much of the cold meat and cheese attracted lots if flies. The food was good perhaps not to the standard we have found in other 4* hotels. But we found the something to eat on each meal. The all inclusive good with only a few supplements. One of the restaurant is described as adults only but this wasn't adhered too for all meals. Facilities There where two main swimming pools , one for families and the other again adults only, again this wasn't managed and on several occasions kids where playing ball in the pool. There was also a spa but we didn't use it so can't comment. General condition There seem to be several faults while we where there, the air con in our room leaked water all over the floor, but the guys where quick at getting it fix once we reported it. Two of the steps into the adult pool broke and had to be removed leaving no steps at the deep end of the pool. Staff All the staff where excellent and where very helpful and friendly, most spoke enough English for us to make our selves understood ( we must learn Spanish). The room was always cleaned and the rest of the hotel felt clean all except the flies in the dining rooms. Most guest suffered from mosquito bites but this not the hotels fault. Entertainment We spent most evening at the adults only bar where every night they had a couple or solo artist. These ranged from a Spanish guitarist to a rock duo. Most where good, a couple where excellent and a couple miss able.

We have just returned from one of the best holidays we have ever had, and we have had many! We were six adults and five children ranging from 21 months up to 11 years old and what a ball we all had ! We were celebrating special birthday/anniversary and from the minute we arrived at the hotel until the end seven days later we found everything and everyone quite unique, special and extremely helpful. We had three separate junior family suites beside the main hub- we were all inclusive, The food and service in all the areas was incredible. The entertainment was a lot of fun both for the children and the adults. The staff , especially Laura, Jay, Marco and Jari made this a holiday to remember and treasure. There is an excellent bus service right outside the hotel every 15 minutes either to Port Alcudia or Port Pollensa for a couple of euros. There is also a courtesy bus that takes you to a different sandy beach every day. The Hobbyclub, beside reception is a mine of information and can book practically anything anywhere on the island for you at a reduced rate. You should not be disappointed at all with this hotel, we weren't . Thank you also to the hotel for our champagne and chocolates it was a lovely surprise. 🎉💕

Normally, I'd never write a review before the end of my stay, but we just had a really bad night, having just checked in. First of all, we arrived late—9:25 pm—and the restaurant was closing, so we had to be rushed across the property to the adult's only restaurant, where the wait staff were reluctant to let us in, although we had a "ticket" from the front desk. Room service ends early too, so that wasn't an option. The pools were closed too! Apparently, they close at 8 and 9 p.m.! So much for our dreams of jumping into the pool for a night-time swim. Then, we were given the keys to our rooms. I'm alone with 2 children (aged 11 and 12) and requested an adjoining room. But the front desk said, "There was no guarantee of this." So, no adjoining room. Next, she gave us a map to walk to our room, which is on the furthest end of the property (in the other direction from the adults only restaurant). She didn't warn us that it was a MAZE with NO SIGNS. It took us 15-20 minutes walking in the dark before we saw a maid and cried out for help. She pointed us in the right direction. When we got to the building our rooms were in, there were arrows pointing to every number, except ours. We dragged our luggage up the stairs, and back down, and circled the building. They could have done a better job of directing us! The whole property is very dated. From the 70s maybe? And the rooms are no exception. Was disappointed not to have adapters. I walked all the way back to the front desk and they could only offer us one. Outside of our room, the air smells like toilets. It's not that noticeable in the room, maybe because they have multiple air fresheners. I don't know if there are actual public toilets outside our rooms or if that is the smell of the sea? We'll find out tomorrow. But the worst thing for me is that they told us that there are limited hours when the kids can use the indoor pool. From 2 p.m.-5 p.m. This is really disappointing, and I feel I've been had. The photos are really deceiving. It looks like an amazing family friendly resort. But buyer beware right? This was not worth what we paid for it and we won't be coming back. Should have stayed in Palma, like everyone suggested. (Yes, this hotel is a 45-minute drive from the airport. It's not worth the drive.) Oh and the free internet is really slow.

Carretera Alcudia - Pto Pollensa Km 2 Alcudia Mallorca

Hotel highlights

  • Free parking
  • Onsite dining
  • Spa
  • 4 outdoor pools and 2 indoor pools

Within a short walk of S'Albufereta, PortBlue Club Pollentia Resort is within 2 miles (3 km) of Auditori d'Alcudia. This 532-room, 4-star resort welcomes business and leisure travelers with 2 indoor and 4 outdoor pools and a full-service spa. Also close to this Alcudia resort are Pollentia Monographic Museum and San Jaume Church.


Dining

Enjoy dining at Denario, one of 3 onsite restaurants. Buffet breakfast is offered for a fee each morning from 7:30 AM to 10 AM.


Rooms

All 532 air-conditioned rooms feature balconies, sofa beds, and refrigerators. Flat-screen TVs come with satellite channels, and WiFi keeps guests connected. Bathrooms offer hair dryers and bidets. Other standard amenities include minibars, ceiling fans, and laptop-compatible safes.


Property features

PortBlue Club Pollentia Resort features a full-service spa, 2 indoor pools, and 4 outdoor pools. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for EUR 92.00 per person roundtrip. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this spa resort include a children's pool, a fitness center, and a sauna.

Room options

Room (village)

Twin 2 | Sleeps 4

Suite

Twin 2 | Sleeps 5

Village Plus

Twin 2 | Sleeps 4

Village Pure

Twin 2 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

85% of guests recommend this hotel

Total of 2536 reviews