Iberostar Playa de Muro Village5.0 out of 5.0
Recent guest reviews
Our stay at Playa de Muro Village was wonderful. The rooms, the facilities, the food and the hotel staff were all excellent. My only recommendation would be to install better facilities in some rooms/units for people with restricted mobility, such as a walk-in shower, because climbing in and out of the low level bath/shower was not easy, especially when wet because it was slippery and could have resulted in a fall. Otherwise, everything else was superb and we look forward to a return visit! 😊
Good facilities, bike hire, bike store. Good restaurants, not 5 star but excellent buffet. Rooms clean and bright. Friendly staff although the bike hire guys are enjoyed being a little brusque. Beachfront location with pools.
We moved to this hotel after spending 2 disappointing days at an alternative one, and were not let down. The suites were spaced out and ours had a lovely sea view with views of the main pool. Toddler pool was perfect for our 2 year old daughter to play in and the neighbouring iberostar playa de Muro hotel kids pool play area was great fun. (Can use facilities at the hotel if stay in the village) The restaurants served good quality fresh food, and half board option suited us well. Evening entertainment didn't go on until after 10pm. The adjacent beach was fabulous with shallow clear water and soft golden sand-great for kids. Sun loungers on the beach have to be hired (as is the rule on the whole beach) , pool area ones are free to use. No charge for hiring beach towels near the pool, and they can be replaced daily or exchanged during the day. Lovely little extras like welcome drinks at dinner and bread and olives at lunch time. Very friendly staff, multilingual. Would say this was more a 4 star resort than 5 star due to the room conditions but would happily go back.
IBEROSTAR Playa de Muro Village Review WARNING : This hotel has taken money from my credit card against my request and their promise not to do so . I paid the hotel a full up front pro-forma invoiced payment €9511.48 Euros eight months in advance for an all inclusive weeks holiday inclusive of tax’s . On arrival to this hotel on 27th May 2017 my credit card was requested with reason given they needed for security of any debts I might incur during my stay . I was concerned that my credit card details could be compromised and asked to leave a cash deposit instead for security This was declined as potentially I could run up debts in excess of deposit . Given no compromise on this point by the receptionist I received an undertaking and assurance that the hotel policy was not to make any transactions from credit cards unless and on checking out debts did not get paid by clients . On checking out I was advised that no debts had been incurred by my party and there was nothing to pay .The receptionist at my request and with agreement from her manager wrote in Spanish on my checking out receipt that my credit card had not been used . On my return home to England I received an account from my credit card company showing in-excess of £117 had been taken by the hotel without my consent or authorisation during my stay . The hotels Sub-director Daniel Garcia Marquez has confirmed this transaction from which I quote in part “ charges were made without your authorization is true.” Further the hotel refuses to refund the money back to my credit card in defiance to my requests . No expiation has been offered by the hotel to justify what I have advised them of my considered fraudulent transaction .
Very friendly staff, super buffets, clean rooms, restaurants and pool, the sea and beach are beautiful and clean, the room and balcony are comfortable, etc. Thanks. We will come again. We also liked to use the Spa with Sauna and whirlpool.
Great hotel, great staff and overall great stay. A couple points to note, the hotel's 5 star rating is I think self certified, there were no specific issues with our stay but things could have been a little better, things that you'd expect of a 4 or 5 star hotel such as a Marriott or Hilton. For example, Water at dinner is chargeable even for a 2 year old, we were on a half board rate and whilst I accept that's not all inclusive but even so, bottled water come on? Food variation, the food was excellent overall but there wasn't much variation with only a small section being allocated to regional cuisine so after 2 weeks it was a little monotonous. Food hygiene looked excellent by the way! Pool, for whatever reason the swimming pools aren't heated so it was like tipping a dip in an ice bath, given the pool is shaded part of the day it was very cold, our daughter wouldn't even go in and most of the other guests avoided it as well. Beach - such a pity sunbeds on the beach are immediately in front of the hotel are chargeable €14 a day! Security is non existent with open access to the hotel from the public road with no gates or checks - I would have expected a little more in this area in today's climate of terrorism. Car parking - parking is on the road so no dedicated car park! We booked a Superior family room and other than a better location there wasn't much difference with other rooms, I must say the extra spend for the location was well worth it as the noise from the evening entertainment is loud. There is no tea and coffee facilities in the room as described on the site as we asked the maid a couple of times. Kids clubs and activities for the kids were great, always seemed to be something go on. Indoor pool area is good especially for cloudy days. We would go back and had a great time!
We spent a week in Iberostar Playa de Muro Village in the beginning of September 2017. The hotel consists of several 2-storey blocks where the rooms are located, scattered among carefully kept lawns under majestic pines. The facilities are clean and well cared for. The food was very good, both in quantity, variety and quality. The hotel features a good range of restaurants (including access to the ones in the other Iberostar next door), although we stuck to the main buffet and the beach bar. The main swimming pool is conveniently located very close to the beach, which allows one to switch effortlessly between the pool and the sea. Water temperature was around 24C – i.e. what one would expect in the western Mediterranean in early September. The view from the beach is fantastic: a wide, sandy, curving bay between two rocky capes looming in the distance. The beach itself is great too: fine white sand and clear water, relatively shallow, and essentially waveless. At the time of our stay, guests were mostly older couples or families with very young children, as school had already begun in most countries. Everybody seemed to be having a great time. Last but not least, we’d like to praise the staff’s friendliness and professionalism. We’be been to many hotels, and very seldom have we benefited from such a high quality service. Top marks!
We have chosen this hotel because of the good coments we read on the internet. The truth is everything is true! The service is amazing, the food is amazing ... we cannot say anything negative. The only thing we think they can improve is the rooms. Anyway we had a great time !!! We will come definitelly!
I had great stay in this hotel. Loved the area, loved the way hotel is. And even if the hotel was fully booked, it was just the perfect amount of people. Beach is very nice, facilities are good and lots of activities. The room is definitely not a room of a 5 star hotel, even if all the rest is very nice. The food is definitely not like a 5 star hotel food as well. Those are my only complaints. For all the rest was great to me.
We had the best time in the hotel, everything was incredibly perfect and all the staff specially Esther took care of us, making us feel like home. I do recomend you to go. A little piece of heaven on earth in front of the sea, amazing hotel and professional staff.
Reviews from Trip Advisor
84% of guests recommend this hotelTotal of 633 reviews