Safestay Madrid2.0 out of 5.0
Recent guest reviews
Everything was alright at safestay, can highly recommend it. Our mixed dorm was very cozy with an own shower and bath. The only sad part was that the rooftop was inconversion, but never mind;) We also did the walking tour with Erika, which is such a beautiful and gentle lady. She told us many interesting things about Madrid and I can also highly recommend doing that tour!! :) see you soon!
Stayed in mixed 12 bed dormitory. What a nice hostel, very clean, tidy and spacious. The bathrooms were separate and were well maintained. Common areas also very clean.Staff very helpful and it was 15 minutes walking distance from centre of Madrid (sol). Would again stay here when I am back in Madrid.
I've stayed in many hostelsu and this is by far the best. The rooms are big I and bunk beds spacious and private. Rooms each have a balcony over looking a gorgeous street in the city. The location is very central and in between two metro stops which is perfect. Not a far walk from the shops either. Would definately stay here is I was to return. Breakfast is kind of sad but oh well. The amazing staff make up for it!
I stayed in two different dorms they were both very new and the room had a nice view. The location of the hostel is great near all the site seeing that there is to do in Madrid also close to 2 subway lines around cafeterias and restaurants. Staff was very helpful and Friendly. love the movie room it something very different that you don't usually see in hostels. breakfast had a great variety of pastries and drinks. In general I really enjoyed my stay there.
Great location lovely decor and layout. The private dorms have to share bathrooms with all other private dorms on a floor. The room was freezing ended up sick with a cold after a night here. No apology or effort of management to explain why room was so cold and the door opened on balcony in middle of night.
First thing first, this is a hostel. On the website I used to book it it was presented as a hotel, so I was a bit disappointed when we got there... So the 4 stars are based on a hostel scale... The hotel is located close to the metro stop and it is bright and welcoming. The staff at check in was polite and friendly, the room was bright and welcoming, even if it was not spot clean, there was a bit of dust/powder in the corners...but for an hostel it was still good standards. Breakfast is rather cheap and abundant (not a fan of the sugar free jam, would have preferred normal jam, but that's a minor point) and the common areas are comfortable and welcoming. There is a movie room and a lot of cheap food/drink machines. Hairdryer (very good one) is available on request from reception. Two easy to improve points: normal jam and those mechanism on doors to ensure soft closing to avoid banging noises during the night. The rest was ok and it was great value for money.
great place to stay! first time travelling solo and was so thrilled to pick such an awesome and welcoming staff, they are centrally located, even better if you have a metro card to save your feet from the few extra steps (: oh and please please do yourself a favor take the free walking tour with Erika! i believe it runs everyday at 11A. she is beyond amazing and will tell you all the ins and out to Madrid, she has an amazing spirit and contagious smile and laugh, she was definitely a highlight of my trip to Spain I ended up staying two different times, first time was a 4 bedroom girls only and I loved it! room 31..had two beautiful vanity areas to do makeup super girly and the room was so clean bathrooms were also so clean and I am a freak when it comes to bathrooms but the bathrooms on floor 3 were so amazing I even took a shower with no flip-flops on!! the second time I stayed I was in another 4 bedroom female dorm but with an ensuite bathroom also very clean would totally recommend this place , great value and awesome staff! I fell in love with Madrid and cant wait to go back!
We were organising our annual Xmas trip for work and decided to take 37 employees to Madrid. As in previous years at other European Cities, staying at higher end hostels suits us well. Not too expensive, clean and a place to get your head down after a late night. So we decided to book the hostel with the best ratings in Madrid and booked a number of rooms outright so as to not impact other guest's stay. Safestay (previously UHostel) seemed to fit the bill so we paid in advance and sent over, as instructed, the name and passport numbers of everyone in our party. We arrived at about 1.30pm on a Friday (1st Dec 17) and went to check in and then the problems started: - They said we hadn't given them all the passport numbers beforehand (I've since checked and we did) and 17 were missing so I had to decipher who's were missing, collect them in before they would check us in. When I returned to the check in desk the receptionist refused to serve me because he'd started checking someone else in. They then had to print a form for each of our 37 staff on a single inkjet printer, taking ages, get everyone to sign and finally give us our key cards. The whole process took 1.5hours and as we had a packed schedule for the day we ended up having to cancel a planned boat trip because of their failure to plan for a large group. - One of the floors stank of drains in the corridors - A bunch of us were staying for a second night and had booked outright a number of rooms in their entirety. We'd organised ourselves so that those staying for 2 nights were in the same rooms and therefore we assumed could have a lie in. But no, for some reason this wasn't allowed so everyone had to check out (at 10am) before being allocated new rooms. To be fair one of our groups refused to leave and kept sleeping, which didn't go down well with the receptionist, so they had to allocate that room to us for the second night. I really don't understand surely if we stay in the same rooms for 2 nights, they don't have to clean them so it's easier for them? - One of our groups arrived back to their room on Saturday afternoon to find some other traveler in there. Nice bloke, but we'd paid additional to have private rooms. The receptionist refused to believe this until I'd found the original email I did the booking under and then eventually they moved the guy to another room. - During the course of our stay one guy had an ipad and apple watch stollen from his luggage and another had his FitBit nabbed. The staff were pretty disinterested and unable/unwilling to review the CCTV. We were meant to be in private rooms so our group didn't think they needed to use the lockers. In hindsight we should have been more security conscious but the fact that multiple items went missing from different rooms doesn't reflect well on the Hostel. A few tips for the owners: - Buy a lazerjet printer or better still use an online form for people to sign your waiver. - If they have to be printed, then perhaps consider printing waiver forms for big groups the day before they arrive so as it doesn't take 1.5 hours to check in. - Send your staff on some customer service training. I appreciate the customer isn't always right but at least entertain the possibility that they might be sometimes. Needless to say, we won't be staying here again or at any other Safestay anywhere else in the world. That's not to say we wouldn't stay in a decent hostel again. We stayed in excellent places in Copenhagen and Lille over the years.
Yeah, great hostel (maybe the greatest) in Madrid! Very clean, very safe, excelent prices for a accomodation like this. Pretty central, with metro station just a few meters away both for airport and for city center. Oh, and don't forget to ask for a free walking tour with Erika, she's the most charismatic tour "agent" I've met so far!
Excellent service and location. The rooms are big and confortable. The members of the staff, very kind. Maybe the bathroom should be cleaned more frequently but, in general, I had a good experience in this hostel.
- Close to Plaza Mayor and Plaza de Espana
- Free WiFi in rooms and public areas
- 2 bars/lounges
Located in Chamberi, Safestay Madrid is within a mile (2 km) of popular sights such as Plaza Mayor and Plaza de Espana. This 42-room hostel welcomes guests with 2 bars/lounges and conveniences like free in-room WiFi and a nightclub. Located in central Madrid, the hostel is also near Prado Museum and Thyssen-Bornemisza Museum.
Start each morning off right with continental breakfast served for a fee. You can get a quick energy boost at the coffee shop/café.
All 42 shared rooms feature safes. Guests can expect to find free WiFi.
Guests of Safestay Madrid enjoy features like a nightclub, free WiFi in public areas, and a computer station. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include a library, laundry facilities, and a TV in a common area.
Reviews from Trip Advisor
94.0% of guests recommend this hotelTotal of 1310 reviews