Relais & Châteaux Heritage Madrid

What a fabulous hotel! Quiet location in wonderful part of Madrid with beautiful (and clean!) rooms, lobby, restaurant, rooftop terrace and solarium. Most impressive, though, was the quality and professionalism of the staff. Everyone we encountered there was outstanding. We can't wait to stay there again!

We recently stayed at the Relais and Château Heritage Hotel in Madrid. It was a great experience and we would highly recommend this hotel. The staff were extremely knowledgeable and friendly and greeted us warmly whenever we returned at the end of the day. The hotel has recently been renovated and is spotless and very well appointed. An excellent breakfast was included with our room. The hotel is situated very close to an excellent shopping district and there are a number of fine restaurants and coffee shops located within easy walking distance. We would highly recommend this hotel.

Excellent location a few minutes walk from the upmarket shops in Serrano, this hotel provided us with a pleasant stay. In keeping with its name, the hotel was decorated with that ornate classic look that seems part of the Spanish tradition. Though on the small side, our room was spotlessly clean and fit for purpose. The standard of service was great as every request was greeted with a smile. Their recommendations for good restaurants nearby was also first class. Their own restaurant served top quality, fine dining food, albeit the service was a bit too formal for our liking. It seemed quiet on the nights we were there, which seems a pity as we would recommend it without hesitation.

I felt very comfortable all the time. All the staff was willing to solve any personal problems that aroused or any questions we would have. Breakfast was very good and the rooms were spacious and cozy. We had connecting rooms and separate bathroom for the kids! Next time in Madrid with family, definitely an excellent option.

We stayed in hotel Heritage for one night, on our way back from vacation on the Costa del Sol. In the past, we have never stayed in Madrid mainly because we were afraid of traffic inside the city but also because of a lack of high-end hotels at a reasonable price. Hotel Heritage proved us wrong and we will certainly return. First of all, the welcome was fantastic. We were travelling with my father who is both very old and has trouble walking (stairs are impossible). The personnel did everyting they could to help my father out of the car and into his room as fast and comfortably as possible. There are2 different entries to the hotel, but each of them offers an elevator so we could easily avoid the stairs. The personnel couldn't be more helpful and friendly than they were. Our 2 rooms (we were 4) were very spacious and had everything we could hope for. Bath and separate shower, separate toilet, small lounge with 2 comfortable chairs, complimentary bottle of water, bathrobes, slippers,... We are regular visitors of Relais & Chateaux hotels all over Europe, so yes a lot of these things are common but the size of the rooms, the design ("vieux chic") and the fact that there was absolutely nothing to make a remark about, really made this hotel stand out. In the evening, we had a great meal in the hotel restaurant, again with very nice personnel and a perfect maitre d'hötel who made excellent suggestions. It was less important for us, but the hotel is also very nicely located if you want to visit the city: not very far from the big museums and the most important shopping area.

Lovely welcoming hotel in a quiet part of the city. Room was small but beautifully appointed. Elegant restaurant. Good service. Gorgeous rooftop bar with generous pour of champagne and spirits. Close to underground metro.

The entire experience was perfect. The staff was incredibly kind and helpful. The room service food was excellent. The property was beautiful and so clean. My room was beautiful, clean, comfortable. The bed and bedding were perfect.

Located in a very quiet part of Madrid this R&C Hotel proudly proves its very high standarts. Everything is so new, modern and clean. We enjoyed every moment staying there starting from very friendly staff and Mr Luis personally, up to delicious and very tasty dinner in the restaurant of its own. Thank you very much, and there is a great chance for us and our friends to stay here next time when in Madrid...

Beautiful property, wonderful and warm staff, beautiful terrace to relax with drinks and tapas! It's a very small property so there's a lovely intimacy to the place, which is so much nicer than some of the larger five-star hotels in the city.