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Recent guest reviews

Amazing totally recommend. Staff was extremely professional and overall exceptional!

The best locations, very best staff! Good breakfast.

Javier at the front desk was outstanding. Superb service.

Beautiful property with amazing staff who will accommodate you in all ways. They even brought my little boys snacks every afternoon! One of the prettiest rooms we’ve stayed in. Very quiet. Very boutique. And very kind manager, Julian, who was very good to us. I had a headache one morning and asked for a coke (caffeine), and they just gave me one without billing me for it. It’s a small thing but I appreciate small acts of kindness. Also, the bellman ran a personal errand for me in town. He insisted on doing it for me so I wouldn’t have to take the boys out late at night. I love this kind of service. Where the staff actually cares about the guests. Not just their money.

From the moment we walked in, we were made to feel so special. We were offered coffee upon arrival and given a personal tour of the facilities. The staff was so kind and attentive. The room was beautiful! I highly recommend this hotel, so will not be disappointed.

Great property, wonderfull and friendly staff. Very close to many attractions in Madrid. While i enjoyed my stay i do not appreciate the lengthy reviews that you require, per stay. You should put me on the payroll for wanting so much information about my stays every time i stay at a hotel.

Fantastic hotel with staff that take service to a whole new level

Calle Diego de León, 43 Madrid

Hotel highlights

  • Walking distance to Paseo de la Castellana and U.S. Embassy
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Concierge services

Located in Salamanca, Relais & Châteaux Heritage Madrid is within 2 miles (3 km) of popular attractions such as Santiago Bernabeu Stadium and Gran Via Street. This 46-room, 5-star hotel welcomes guests with conveniences like a restaurant, a bar/lounge, and free in-room WiFi.


Dining

Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. For your convenience, a buffet breakfast is served for a fee each morning from 7 AM to 10:30 AM.


Rooms

Relais & Châteaux Heritage Madrid's 46 rooms provide iPod docks, minibars, and safes. Guests can enjoy flat-screen TVs and stay connected with free WiFi. Bathrooms offer hair dryers, designer toiletries, bathrobes, and slippers. Desks are also included.


Property features

Guests of Relais & Châteaux Heritage Madrid enjoy free WiFi in public areas, free newspapers, and a terrace. Airport transportation is made easy with an airport shuttle (available 24 hours) for EUR 65 per vehicle one-way. Multilingual staff at the front desk are standing by 24/7 to help with tours or tickets, dry cleaning/laundry, and luggage storage. This luxury hotel also has laundry facilities.

Room options

Family Room, Connecting Rooms

1 Queen Bed and 2 Twin Beds | Sleeps 4

Family Room, Connecting Rooms (Deluxe)

2 Queen Beds and 1 Twin Sofa Bed | Sleeps 5

Classic Double Room (Interior)

1 Queen Bed | 2 Twin Beds | Sleeps 2

Deluxe Double Room

1 Queen Bed | 2 Twin Beds | Sleeps 2

Guest reviews for Relais & Châteaux Heritage Madrid

Everyone (5) Couples (1) Family (1)
5
Partner Couples

Amazing totally recommend. Staff was extremely professional and overall exceptional!

By on Nov 10, 2019

Review comment responded on Nov 11, 2019

Dear Guest, First of all, thank you so much for choosing Heritage Hotel for your last stay in Madrid. We are glad to read that you really enjoyed your stay with ust! We wish you all the best and we would be delighted to welcome you back soon! Kind Regards, R&C Heritage Madrid Hotel

5
Everyone

By on Sep 21, 2019

Review comment responded on Sep 25, 2019

Thank you for your review!!

5
Family

The best locations, very best staff! Good breakfast.

By on Aug 3, 2019

Review comment responded on Aug 16, 2019

Many thanks for sharing your opinion on your stay with us, we are so happy our staff met your expectations, as well as our breakfast. We look forward to seeing you again, Kind regards Hotel Heritage

5
Friends

Javier at the front desk was outstanding. Superb service.

By on Jul 21, 2019

Review comment responded on Jul 22, 2019

Many thanks for your comment, we are glad you enjoyed our service during your stay. We hope to see you again, Kind regards Hotel Heritage

5
Family with small children

Beautiful property with amazing staff who will accommodate you in all ways. They even brought my little boys snacks every afternoon! One of the prettiest rooms we’ve stayed in. Very quiet. Very boutique. And very kind manager, Julian, who was very good to us. I had a headache one morning and asked for a coke (caffeine), and they just gave me one without billing me for it. It’s a small thing but I appreciate small acts of kindness. Also, the bellman ran a personal errand for me in town. He insisted on doing it for me so I wouldn’t have to take the boys out late at night. I love this kind of service. Where the staff actually cares about the guests. Not just their money.

By on Jun 10, 2019

Review comment responded on Jul 1, 2019

Many thanks for taking the time to comment on your stay with us, we highly value our guests' feedback. We are heartwarmed that you felt how much we care about our guests, and we hope to see you again very soon. Kind regards Hotel Heritage

5
Everyone

From the moment we walked in, we were made to feel so special. We were offered coffee upon arrival and given a personal tour of the facilities. The staff was so kind and attentive. The room was beautiful! I highly recommend this hotel, so will not be disappointed.

By on Feb 5, 2019

Review comment responded on Feb 9, 2019

Dear guest, Thank you very much for let us know that your experience at Heritage was outstanding. We highly appreciate that you will definitely recommend us and we hope to welcome you again with us. Kind Regards,

5
Everyone

By on Dec 7, 2018

5

great quality hotel

Everyone

Great property, wonderfull and friendly staff. Very close to many attractions in Madrid. While i enjoyed my stay i do not appreciate the lengthy reviews that you require, per stay. You should put me on the payroll for wanting so much information about my stays every time i stay at a hotel.

By on Sep 1, 2018

5
Everyone

Fantastic hotel with staff that take service to a whole new level

By on Jun 14, 2018

Relais & Châteaux Heritage Madrid

Calle Diego de León, 43, Madrid, 28006
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