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Relais & Châteaux Heritage Madrid

5.0 star property
Luxury hotel with a 24-hour front desk and a coffee shop
VIP Access

Choose dates to view prices

Photo gallery for Relais & Châteaux Heritage Madrid

Bar (on property)
Bar (on property)
Designer toiletries, hair dryer, bathrobes, slippers
Lobby
Junior Suite | 1 bedroom, minibar, in-room safe, desk

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Bar
  • Housekeeping
  • 24/7 front desk
  • Free WiFi
  • Laundry

Explore the area

View in a map
Calle Diego de León, 43, Madrid, 28006
  • Place, Paseo de la Castellana
    ‪10 min walk‬
  • Place, Calle de Alcalá
    ‪13 min walk‬
  • Place, Bernabéu Stadium
    ‪4 min drive‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪12 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
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Room options

View all photos for Classic Double Room with Parking (Interior)

1 bedroom, minibar, in-room safe, desk

Classic Double Room with Parking (Interior)

10.0 out of 10
Exceptional
(4 reviews)
  • 236 sq ft
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Deluxe Triple Room

1 bedroom, minibar, in-room safe, desk

Deluxe Triple Room

10.0 out of 10
Exceptional
(1 review)
  • 322 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed OR 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Superior Double Room

1 bedroom, minibar, in-room safe, desk

Superior Double Room

9.0 out of 10
Wonderful
(4 reviews)
  • 258 sq ft
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Junior Suite

Junior Suite | 1 bedroom, minibar, in-room safe, desk

Junior Suite

10.0 out of 10
Exceptional
(1 review)
  • 344 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Family Room, Connecting Rooms

1 bedroom, minibar, in-room safe, desk

Family Room, Connecting Rooms

8.0 out of 10
Very good
(1 review)
  • 527 sq ft
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Deluxe Double Room

Deluxe Double Room | 1 bedroom, minibar, in-room safe, desk

Deluxe Double Room

10.0 out of 10
Exceptional
(6 reviews)
  • 322 sq ft
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Double Room, Mobility Accessible (Interior)

Double Room, Mobility Accessible (Interior) | 1 bedroom, minibar, in-room safe, desk

Double Room, Mobility Accessible (Interior)

  • 236 sq ft
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Family Room, Connecting Rooms (Deluxe)

1 bedroom, minibar, in-room safe, desk

Family Room, Connecting Rooms (Deluxe)

  • 699 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Classic Double Room (Interior)

1 bedroom, minibar, in-room safe, desk

Classic Double Room (Interior)

9.4 out of 10
Exceptional
(16 reviews)
  • 237 sq ft
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

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About the neighborhood

Madrid

Located in Salamanca within a short walk of Lazaro Galdiano Museum, Relais & Châteaux Heritage Madrid is within 2 miles (3 km) of other popular sights such as Bernabéu Stadium. This 46-room, 5-star hotel welcomes guests with conveniences like a restaurant, a bar/lounge, and free in-room WiFi.

What's nearby

  • San Camilo Hospital Quirón - 3 min walk - 0.2 miles
  • Paseo de la Castellana - 10 min walk - 0.5 miles
  • Calle de Alcalá - 13 min walk - 0.7 miles
  • Movistar Arena - 16 min walk - 0.9 miles
  • Bernabéu Stadium - 4 min drive - 1.6 miles

Getting around

  • Madrid Recoletos Station - 3 min drive
  • Diego de Leon Station - 4 min walk
  • Adolfo Suarez Madrid-Barajas Airport (MAD) - 11 min drive

Restaurants

  • ‪Levadura Madre - ‬1 min walk
  • ‪Bendita Locura Coffee - ‬1 min walk
  • ‪Rincon de Pardiñas - ‬2 min walk
  • ‪Pink Bourbon - Espresso Bar - ‬1 min walk
  • ‪Cazorla - ‬4 min walk

About this property

Relais & Châteaux Heritage Madrid

Luxury hotel with a 24-hour front desk and a coffee shop
At Relais & Châteaux Heritage Madrid, guests have access to free WiFi in public areas, meeting rooms, and a terrace. Airport transportation is made easy with an airport shuttle (available 24 hours) for EUR 170 per vehicle roundtrip. Multilingual staff at the front desk are standing by 24/7 to help with concierge services, luggage storage, and securing valuables. Other amenities at this luxury hotel include laundry facilities and a banquet hall.
Guests can enjoy flat-screen TVs and stay connected with free WiFi. Bathrooms offer hair dryers, designer toiletries, slippers, and bathrobes. Other standard amenities include iPod docks, minibars, and safes.
The recreational activities listed below are available either on site or nearby; fees may apply.

Awards and affiliations

The property is a member of Relais & Chateaux.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge

Food and drink

  • Daily buffet breakfast available 7:30 AM to 11:30 AM for a fee: EUR 38 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Bicycle rentals

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service

Business services

  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator

More

  • Banquet hall
  • Built in 2017
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV
  • iPod dock

Food and drink

  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Heating (climate-controlled)
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pet weight must not exceed 15 lbs per pet

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately EUR 38 per person
  • Airport shuttle fee: EUR 170 per vehicle (roundtrip, maximum occupancy 3)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Check-in: 3 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • Charges or special cancellation policies for group reservations may apply (more than 8 rooms for the same property/stay dates).
  • This property accepts credit cards and cash.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Additional information about polices, regulations, and more:

  • Due to national regulations, cash transactions can't exceed EUR 1000 at this property. For additional details, contact the property using the contact information on your booking confirmation.
  • No rollaway or extra beds are available.

Property is also known as

Heritage Madrid Hotel
Relais & Châteaux Heritage Madrid Hotel
Relais & Châteaux Heritage Madrid Madrid
Relais & Châteaux Heritage Madrid Hotel Madrid
Relais Châteaux Heritage Madrid
Relais & Châteaux Heritage Madrid Hotel
Relais & Châteaux Heritage Madrid Madrid
Relais & Châteaux Heritage Madrid Hotel Madrid

Frequently asked questions

Are free cancellation options available at Relais & Châteaux Heritage Madrid?

Relais & Châteaux Heritage Madrid provides free cancellation on some room rates. To learn more, look at the cancellation policy on our site.

How much does it cost to stay at Relais & Châteaux Heritage Madrid?

As of Nov 16, 2025, prices found for a 1-night stay for 2 adults at Relais & Châteaux Heritage Madrid on Nov 17, 2025 start from $454.49, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do close to Relais & Châteaux Heritage Madrid?

This hotel is situated in Salamanca within a 10-minute walk of Paseo de la Castellana and Lazaro Galdiano Museum. You'll also find Bernabéu Stadium and Gran Via within a short drive.

Will I be able to park at Relais & Châteaux Heritage Madrid?

No, this hotel doesn't offer parking.

Does Relais & Châteaux Heritage Madrid include a casino?

No, Relais & Châteaux Heritage Madrid doesn't have a casino.

Is there an indoor pool at Relais & Châteaux Heritage Madrid?

No, there is no indoor pool at this hotel.

Is Relais & Châteaux Heritage Madrid good for couples?

Amenities that appeal to couples at this hotel include a minibar, a turndown service, and bathrobes.

Does Relais & Châteaux Heritage Madrid have a hot tub?

No, there isn't a spa tub at this hotel.

Does Relais & Châteaux Heritage Madrid have a restaurant that serves breakfast?

Yes, Relais & Châteaux Heritage Madrid serves buffet breakfast each morning for a surcharge from its restaurant.

Does Relais & Châteaux Heritage Madrid allow pets to stay for free?

No, pets aren't allowed at Relais & Châteaux Heritage Madrid though service animals are welcome.

Does Relais & Châteaux Heritage Madrid have connecting rooms?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

Where is the closest airport to Relais & Châteaux Heritage Madrid?

The closest major airport to Relais & Châteaux Heritage Madrid is Adolfo Suarez Madrid-Barajas Airport (MAD), which is 7.2 mi away (11 minutes by car).

Are there rooms with balconies at Relais & Châteaux Heritage Madrid?

No, there aren't any guestrooms with balconies at Relais & Châteaux Heritage Madrid.

Reviews

Relais & Châteaux Heritage Madrid Reviews

9.8

Exceptional

9.8/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness
Rating 10 - Excellent. 478 out of 558 reviews
Rating 8 - Good. 62 out of 558 reviews
Rating 6 - Okay. 12 out of 558 reviews
Rating 4 - Poor. 3 out of 558 reviews
Rating 2 - Terrible. 3 out of 558 reviews

Reviews

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
La atención del personal, muy amable de lo mejor!! Y las instalaciones una joya, exquisita!! Me encantó!!
Stayed 1 night in Aug 2025

10/10 Excellent

Sanley

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent, Exceptional, Elegant , Exclusive , Luxurious, Quiet and Very Friendly Staff . HIGHLY RECOMMEND. A Gem 💎 in Madrid 🇪🇸 💎
Stayed 3 nights in Jul 2025

10/10 Excellent

camilo

Stayed 3 nights in Jul 2025

10/10 Excellent

Maximino

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent room and the services
Stayed 1 night in Jul 2025

10/10 Excellent

Celeste

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay! The staff incredible, our room was upgraded and it was a beautiful surprise! We ate in the hotel restaurant and it was fantastic. Our waiters were So accommodating. The staff made our visit exceptional!
Stayed 3 nights in Jul 2025

10/10 Excellent

Sandra

Stayed 3 nights in Jun 2025

4/10 Poor

Mario

Stayed 1 night in May 2025

10/10 Excellent

Nikki, Trophy Club

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was a nice hotel.
Stayed 2 nights in Jul 2025

10/10 Excellent

Kent

Traveled with family
Liked: Amenities
excellent property and service.
Stayed 1 night in Jul 2025

10/10 Excellent

Kaari

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Jun 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay in Madrid

Extraordinary service and attention to guests. Clean hotel, nice rooms, and the people that work everywhere there know how to make a great experience to any guest. Highly recommended
Stayed 4 nights in Jun 2025

10/10 Excellent

Margarita

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Servicio excepcional
Stayed 2 nights in Jun 2025

10/10 Excellent

Nancy Maria

Stayed 3 nights in Jun 2025

10/10 Excellent

Edith Silvana

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
This was an awesome experience! The staff went above and beyond to make our stay the best. The front desk staff ensured we knew our way around Marid, they made dining reservations for us, they called the rental car company for us, they let us know where to stop on the way to San Sabastian, really anything we asked! The restaurant staff was extremely friendly and helpful and very attentive. Highly recommend staying here.
Stayed 4 nights in Jun 2025

10/10 Excellent

Jeffrey

Stayed 4 nights in Jun 2025

10/10 Excellent

Margot

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful rooms and extremely helpful staff.
Stayed 2 nights in Jun 2025

10/10 Excellent

Lorenzo

Had a lovely experience at the Heritage hotel
Stayed 5 nights in May 2025

10/10 Excellent

Olivia

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Mother and Daughter Trip - The hotel was truly wonderful and we had a lovely experience. The only minor issue was that when we arrive late on the first evening (due to flights changes) our room hadn’t been prepared for two single beds. They were willing to give us a second room for the evening but as we were sharing a case it didn’t make much sense. They sorted the beds out first thing and gave us complimentary breakfast so thank you for all the help! The was a fantastic waiter from Peru who made our experience even more special. Looking forward to heading back to the hotel in the future!
Stayed 3 nights in May 2025

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was amazing the service the people everything was really incredible. One of the best hotels in Europe that I’ve stayed . I recommend it a 100%
Stayed 4 nights in May 2025

10/10 Excellent

Houda, alexandria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very pleasant, professional, helpful, and roll the red carpet at all time of stay. Room service serviced the room daily kept up and refreshed the room thru out the day! Loved my room, balcony and stay!
Stayed 4 nights in May 2025

10/10 Excellent

Gamal, Aventura

Stayed 4 nights in May 2025

10/10 Excellent

Sabrina

Liked: Cleanliness, property conditions & facilities
Excellent service
Stayed 4 nights in May 2025

8/10 Good

Guillermo

Traveled with family
Liked: Cleanliness
Old but stylish; staff went out of their way to satisfy us under trying conditions…
Stayed 2 nights in May 2025

10/10 Excellent

Lynn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exquisite, first class boutique hotel, with wonderful facilities & exceptionally attentive staff. Reception & concierge greeted us the moment we entered the hotel. Helpful personalised debrief on the local area, attractions and restaurants. Concierge very attentive - almost getting us a taxi before we knew we wanted one. Room spotlessly clean, turn down service. The discreet coloured tassels that you use for ‘do not disturb’ are a sign that this hotel is for the discerning visitor. Breakfast buffet had a good choice, fruit was so tasty. Our waiter initially seemed aloof, but by the 3rd morning I looked forward to watching his super efficient speed & quirky service. My favourite place was the 7th floor terrace bar, beautiful, quiet haven to recuperate with a Cava after a tiring day walking around the art galleries. To my shame, I didn’t ask his name, our barman was a true credit to the hotel. On our second evening there, he recognised us & welcomed us like long last friends, stopped to chat about where we’d been. He knew what we’d drank the previous evening, a rare quality. I adored all the staff, such a credit to their profession. I felt very sad to leave. I hope other Relais hotels in Europe are as exceptional, as they are going to be my hotel of choice after this stay.
Stayed 3 nights in May 2025

10/10 Excellent

Sudina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in May 2025