Rafaelhoteles Ventas4.0 out of 5.0
Recent guest reviews
This used to be a charming hotel with a cosy bar and an amazing restaurant. For some strange reason they decided to close the lovely bar and the restaurant forever. That means that you are unable to enjoy a drink or to have a quiet meal in the restaurant. Instead, you have to wonder around the adjacent streets looking for a restaurant and bear in mind that most restaurants do not open before 9 pm. What a deception. I will not return.
On the outside, the hotel looks ok. The lobby looks even better, but the rooms... a big old dirty mess. From the lack of AC to the little bed that seemed like it would collapse as we slept, to the dirty stained carpet and mold smell in the room... yuck. Even the free breakfast lacked a quality feel. Everything was processed and barely warm.
The hotel location is god very close to the metro station and the rooms were very clean the staff also frindely the only thing that they don't have enough staff in time of check out you have to get your bags from the room to the reception
Little disappointed looks better in the photos, parts seem little worn, I expected basic toiletries shampoo etc, your provided with toothbrush no paste and napkins and small bar of soap, no tea coffee or even a kettle ,the room is large and clean the bathroom is a good size if a little old fashioned, maid service if you stay more than one night is poor with used glasses left in our room and not cleaned I had to ask reception for Wi-Fi key and unless you pay extra for this its poor at best, We had a side room as the main road is very busy and noisy, if you want to be near the centre then this hotel is not for you. its 20 mins when not busy and the tube station is out of service till September, the buses do run frequently I would suggest you buy a €10 pass youll soon use it Breakfast has a good selection but staff speak little English and aren't interested if you try to ask any questions
Everuything was good. The only negative thing is abcence of a kettle. The staff at reservation was teaaly helpful. Very near to the El Carmen metro station. Strongly recommended to other travellers...
Convenient location but poor service and attention to guests. The room is OK and clean but amenities are poor. For what you pay you expect a better service which is not the case. the breakfast is very poor in variety and quality.
An excellent hotel away from the main city centre, but less than a hundred metres from the Metro and then 10 minutes to the city centre. 5 minutes walk to the Bullring which is an interesting place to visit. The hotel does have underground secure parking, but not free. Friendly and very helpful staff. The rooms are a good size and very comfortable and tastefully decorated with comfortable beds. We had a good breakfast in their dining room. They do not do evening meals, but there is a good selection of reasonably priced restaurants within a 4-5 minute walk, all serving excellent food. will definitely stay here again on a return visit to this vibrant and interesting city.
Toilet flush was insufficient, requiring to flush several times. Due to insufficient lighting in the washroom, shaving and personal hygiene was stressful. Lounge bar should be available at least during the weekend.
The hotel is located 50 meters from the green line metro station, just 10-15 min trip to Gran via. The hotel has most of the facilities one can ask for. Service is great, clean and quite. Rooms are large and the wifi is accessible from every room for free. The price compensate for the distance (about 3 euro for round trip metro ticket can save you 50 and more euro per day...). We came to see tennis and football matches and for these arenas, you need the metro no matter where you stay, so why pay high price.
Close to stop station and close to downtown. Hotel is quite old but staff is kind. Wifi password is free and it works very good in rooms too. Furthermore on your depart day you can leave your luggage to them and they care about it
Reviews from Trip Advisor
71% of guests recommend this hotelTotal of 654 reviews