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Recent guest reviews

It was a ok hotel, the rooms were small and the hotel staff was very unprofessional

The hotel has a strange modern feel. However, there is much to be desired. My room was not clean when I checked in. I found several hairs from other people throughout my room (bedding (several times), floor, desk and the bathroom.) My air conditioner never really worked. First, I would have to get up and turn it on. It would just shut off after running for 10 minutes. The second night I said something and someone did come to "fix it." Now, it just ran and never blew cold air. It was an internal room so air conditioning is needed in the summer in Madrid! The room had a strange odor that only seemed to dissipate with the "blowing" of air from the air conditioner. I went to use the safe behind a wardrobe panel and the hinge was broken and pulled out of the wardrobe. When I called to see if someone could look at it, I was told it would have to wait until tomorrow because no one else was working at the property until the following morning. There was a buffet for breakfast with the room. When i got there, there wasn't any food and it did not look like there was a staff replenishing it; there was a half hour to go until it was over. The wireless connection in my room was highly inconsistent. It would work. Then, it would stop. This was the way it was for the duration of my stay. The people were nice and kind behind the desk.

No problems at all. Clean, helpful, convinent location. Only challenge was the parking, but that is how most of the hotels in Madrid are.

Petit Palace Alcala Torre is as good a hotel as we have ever stayed in! The room was extremely clean when we arrived and kept clean each day for the week we were there. It was simple and very comfortable; they not only had free WiFi but had laptops in the room waiting to be used; it is the perfect location for Plaza del Sol, Plaza Major, Gran Via and the Prado; but, most importantly, every single one of the staff, particularly the front desk staff, were the most consistently friendly, courteous, happy and helpful staff as I have experienced in 50 years of traveling. They helped make this a very fun trip. All this made the value the highest of any place I can remember. Other hotels are more expensive and some might be as good, but you will not find a better place to stay nor a better value. We highly recommend it. We cannot wait to return!

This hotel is in a good, central location in Madrid, although parking is a fair distance away. We had difficulty even finding space to park to unload our luggages as the space directly across from the hotel entrance is reserved only for loading cargo (and there were trucks waiting there all the time!). Our room was for four people, yet when the two bunk beds were down, there was simply no space left to move around the room. Great shower, but again all the bathroom walls are frosted glass, so there is limited privacy.

The stuff is good, but the room, hmmm not that great

We booked this hotel at the last moment through Orbitz. The hotel is located centrally in Madrid and is pretty decent. The room was a bit small but you don't expect anything larger in Europe !

The view from the room was wonderful. I could walk right across the street to Starbucks and many more small cafes and restaurants in walking distant. I did eat in the conference room one morning but the street cafe are so nice. The city has so much to offer and you can walk or catch the metro in just a few blocks, The museums are in walking distant

This hotel is hard to find because the street it is located on is so small it is not on any maps. It is near the intersection of Gran Via and Alcala, near the Sol underground stop. From the hotel it is a 3-5 minute walk to Plaza del Sol and 15 minutes to the Prado. The room was small but the hotel made good use of the space. There was a small desk with a laptop for your use. However, the laptop restricts the programs you can use and would not let us connect our digital camera to download pictures. The bathroom was nice with a large shower and well lit makup mirror. The walls are very thin in the hotel so you will hear anyone who walks by. In the morning, the cleaning crew starts early and the noise will probably keep you from sleeping in.

Front desk was very helpful. Nice quiet stay. Thanks

Muy buena ubicación aunque el estar en proceso de obras municipales dificulta el acceso por ahora, seguramente terminarán pronto. fuera de eso todo está muy bien

Calle Virgen de los Peligros, 2 Madrid Madrid

Hotel highlights

  • Walking distance to Gran Via Street and Puerta del Sol
  • Free WiFi and wired Internet in rooms and public areas
  • Free bike rentals
  • Concierge services

Located in Madrid Centro, Petit Palace Alcalá is next to popular attractions like Casino de Madrid and Sala Alcala 31. This 58-room, 4-star hotel welcomes guests with in-room amenities like tablet computers, minibars, and Smart TVs.


Dining

For your convenience, a continental breakfast is served for a fee on weekdays from 7:30 AM to 10:30 AM and on weekends from 7:30 AM to 11:00 AM. Order from room service to satisfy your hunger without leaving your room.


Rooms

The 58 rooms are soundproofed and have an array of amenities, including tablet computers, minibars, and laptop-compatible safes. Smart TVs come with digital channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hydromassage showers, hair dryers, and free toiletries. Desks are also included.


Property features

Petit Palace Alcalá features free WiFi in public areas, free use of bicycles, and laundry facilities. Offsite parking is available for a fee. The 24-hour front desk has multilingual staff ready to assist with concierge services, luggage storage, and dry cleaning/laundry.

Room options

Basic Double Room

1 Double Bed | Sleeps 2

Superior Double Room

1 King Bed | 2 Twin Beds | Sleeps 2

Quadruple Room

1 Double Bed | 2 Twin Beds and 1 Twin Bunk Bed | Sleeps 4

Triple Room

1 Double Bed and 1 Twin Bed | 3 Twin Beds | Sleeps 3

Guest reviews for Petit Palace Alcalá

Everyone (2) Couples (3) Business (1) Family (3) Other (1) Friends (1)
5
Everyone

It was a ok hotel, the rooms were small and the hotel staff was very unprofessional

By , from Madrid on Nov 15, 2018

Review comment responded on Nov 27, 2018

Dear Ama, Thank you for your rating and your comments. We are sorry to know that the hotel staff was unprofessional. We used to have the best comments for our service. We will try our best next time. Best regards, Susana Romero Experience Manager

1

how did this get 4 stars?

Business

The hotel has a strange modern feel. However, there is much to be desired. My room was not clean when I checked in. I found several hairs from other people throughout my room (bedding (several times), floor, desk and the bathroom.) My air conditioner never really worked. First, I would have to get up and turn it on. It would just shut off after running for 10 minutes. The second night I said something and someone did come to "fix it." Now, it just ran and never blew cold air. It was an internal room so air conditioning is needed in the summer in Madrid! The room had a strange odor that only seemed to dissipate with the "blowing" of air from the air conditioner. I went to use the safe behind a wardrobe panel and the hinge was broken and pulled out of the wardrobe. When I called to see if someone could look at it, I was told it would have to wait until tomorrow because no one else was working at the property until the following morning. There was a buffet for breakfast with the room. When i got there, there wasn't any food and it did not look like there was a staff replenishing it; there was a half hour to go until it was over. The wireless connection in my room was highly inconsistent. It would work. Then, it would stop. This was the way it was for the duration of my stay. The people were nice and kind behind the desk.

By on Jul 17, 2012

5

great place...

Family

No problems at all. Clean, helpful, convinent location. Only challenge was the parking, but that is how most of the hotels in Madrid are.

By on Jun 20, 2012

5

best hotel ever!

Couples

Petit Palace Alcala Torre is as good a hotel as we have ever stayed in! The room was extremely clean when we arrived and kept clean each day for the week we were there. It was simple and very comfortable; they not only had free WiFi but had laptops in the room waiting to be used; it is the perfect location for Plaza del Sol, Plaza Major, Gran Via and the Prado; but, most importantly, every single one of the staff, particularly the front desk staff, were the most consistently friendly, courteous, happy and helpful staff as I have experienced in 50 years of traveling. They helped make this a very fun trip. All this made the value the highest of any place I can remember. Other hotels are more expensive and some might be as good, but you will not find a better place to stay nor a better value. We highly recommend it. We cannot wait to return!

By on Mar 23, 2012

3

good hotel in central location, but pricey and with limited space in rooms

Family

This hotel is in a good, central location in Madrid, although parking is a fair distance away. We had difficulty even finding space to park to unload our luggages as the space directly across from the hotel entrance is reserved only for loading cargo (and there were trucks waiting there all the time!). Our room was for four people, yet when the two bunk beds were down, there was simply no space left to move around the room. Great shower, but again all the bathroom walls are frosted glass, so there is limited privacy.

By on Jan 2, 2012

2

hmm

Friends

The stuff is good, but the room, hmmm not that great

By on Nov 27, 2011

3

last minute booking

Family

We booked this hotel at the last moment through Orbitz. The hotel is located centrally in Madrid and is pretty decent. The room was a bit small but you don't expect anything larger in Europe !

By on Sep 1, 2011

4

right in the middle of everything

Other

The view from the room was wonderful. I could walk right across the street to Starbucks and many more small cafes and restaurants in walking distant. I did eat in the conference room one morning but the street cafe are so nice. The city has so much to offer and you can walk or catch the metro in just a few blocks, The museums are in walking distant

By on Jul 22, 2011

3

hard to find

Couples

This hotel is hard to find because the street it is located on is so small it is not on any maps. It is near the intersection of Gran Via and Alcala, near the Sol underground stop. From the hotel it is a 3-5 minute walk to Plaza del Sol and 15 minutes to the Prado. The room was small but the hotel made good use of the space. There was a small desk with a laptop for your use. However, the laptop restricts the programs you can use and would not let us connect our digital camera to download pictures. The bathroom was nice with a large shower and well lit makup mirror. The walls are very thin in the hotel so you will hear anyone who walks by. In the morning, the cleaning crew starts early and the noise will probably keep you from sleeping in.

By on Jul 18, 2011

3

pleasure

Couples

Front desk was very helpful. Nice quiet stay. Thanks

By on Jun 1, 2011

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