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NH Pozuelo Ciudad de la Imagen

3.0 out of 5.0

Recent guest reviews

The hotel is situated in a area with many shops, a huge carrefour and a big Cinema complex. It is also close to the trainstation, where you can take the train to downtown Madrid. Even as it is situated close to a highway, it is well isolated and no noise was noted from the roads. It offers free parking and has a very good breakfast. The rooms are clean and the beds are comfy. It is about half an hour drive from the Airport if you arrive by car from that direction. If having dinner in the area I can highly recommend the the US Style Rhibs restaurant 5 minutes walking from the hotel

I have been using this hotel weekly for the past 7 years. The staff are very helpful and friendly The hotel is almost a home from home. The rooms are clean and well presented. The breakfast buffet has a great choice of healthy annd traditional breakfast

Just like many of the other reviews I have had the same experiences. No power sockets near the bed, only one near the desk which is used by the fridge and a Spartan bedroom. Ever since laptops were available business Travellers have needed power sockets by the desk but only having one socket is just a mystery. Not like NH hotels I've visited in UK which were always smart and modern. Wi-Fi is very low bandwidth so no good for Skype calls and certainly no good for streaming. There is no option to upgrade for a faster service. The reception area is clean but a little Spartan and the reception staff are friendly and helpful. Breakfast was fine a good assortment of breads, cheeses Meats and cereals. The corridors are very dated my colleague thought they looked like they were from the 1960s with all the wood. Like other visitors the air conditioning in my room doesn't seem to cool. Even though it's November my room is very warm and made it difficult to sleep properly last night. I have been able to open the window and let some cool air in. I tried to have a shower this morning (room 312) and left it running for 5 minutes but there was no hot water. That was hot water in the Basin so I have no idea why it's not working in the shower. We chose this hotel because of its location to a conference that we are attending. I don't mind putting up with shortcomings when on my own but I wouldn't come here with my wife or family.

I travel a lot, 4 days, 4 different cities. With that, you get used to manage low expectations and complications on hotels. You are very pragmatic. Has to come to this hotel forced, as overbooked on my normal one. This hotel is raw, undressed, almost built with IKEA furniture and no care on light environment at the reception hall, breakfast is medium, but acceptable. It's the type of place, where a small tv is on with football, with sound... The rooms very spartan and poor. Small LCD had no remote...great to have Netflix and a book. WC small and shower in a box. Until now bearable, I sleep and work only, Woke up ready for another busy day...cold hot water whatsoever...had to take a shower freezing...builds character is what I say to my kids when facing adversity ;) Well this made the experience awful and the rest of details exacerbated, to never come back. Had to do an early skype call - bad wifi, robot lagging voices...not productive The reception person was nice. Won't come back - had your chance

Great hotel near to cinema, supermarket, McDonalds and Burger King. Also within a few minute walk of the tram stop, which connects to the main railway network. About 20 mins from the city centre - covered by Uber and PideTaxi.

It all comes down to not having Electricity plugs next to the bed and in one of the days there were no bath towels in the bathroom. Friendly Staff and reasonable breakfast. Slow free wifi if you want good internet you need to pay for it. Old hotel and one can tell by the furniture and doors looks that it need some refurbishment.

It's a good hotel, that serves its purpose. A cheap solution and - while outside of the city- close to the biggest park of Madrid and to public transportation (5 minutes walking: from there you will be in the city center in 15 mins) Haven't tried the restaurant, so I can't comment the part. Mind that the area is industrial, so don't expect many places to choose from if you want to have dinner there. You can go to a nearby cinema to find some fast foods restaurant chains, though. that's also the only kind of evening entertainment around. In the end it's a good choice if you want a no nonsense accommodation where to sleep while you are spending the whole day in the city. Staff is all right, place is reasonably clean

This is one of 2 hotels in Ciudd de la Imagen. The staff are friendly, speaking good English, this is an adequate business trip hotel. Although the ground floor has had a makeover the rooms are a little dated and the place feels a little tired. The air conditioning is non-existent, so quite uncomfortable in the summer. Breakfast is OK, but not great. There isn't a restaurant in the hotel, but there is a bar / restaurant 50m from the from of the hotel that has a decent range of food

Average hotel with late breakfast. within walking distance from metro station. 45 min from the Madrid centre. staff generally do not know english, so communication was not good. i was in business trip, so should leave hotel at 8-00, breakfast starts in hotel from 8-00, when i came to breakfast at 7-30 staff told me CLOSED

Awesome breakfast, lots of choice. Staff allways there to help. Room clean and what was expected. Airco saved our lives ! Bathroom super with walkin shower. One minus : wifi is real slow. The location was perfect because needed to be close to Quiron Hospital.

Calle Luis Bunuel, 1 Pozuelo de Alarcon Madrid

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Laundry facilities
  • 24-hour front desk

NH Pozuelo Ciudad de la Imagen is located within a few miles (5 km) of Madrid Zoo Aquarium and Madrid Amusement Park. This 76-room, 3-star hotel welcomes guests with conveniences like free in-room WiFi, free self parking, and express check-out. It's also close to Madrid Cable Car and Madrid Arena.


Buffet breakfast is offered for a fee weekdays from 7 AM to 10 AM.


All 76 air-conditioned rooms feature minibars, safes, and phones. 20-inch TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers, free toiletries, and bathrobes. Desks are also included.

Property features

NH Pozuelo Ciudad de la Imagen features free WiFi in public areas, express check-out, and free newspapers. Free parking is included with your stay. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include laundry facilities and a TV in a common area.

Room options

Reviews from Trip Advisor

Trip Advisor aggregated rating

75% of guests recommend this hotel

Total of 410 reviews