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Hotel Serrano

4.0 star property
Hotel with a bar, steps from Paseo de la Castellana

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Photo gallery for Hotel Serrano

Reception
Couples dining
In-room safe, laptop workspace, soundproofing, free WiFi
Restaurant
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Room service
  • 24/7 front desk
  • Breakfast available
  • Housekeeping
  • Laundry

Explore the area

View in a map
Calle de Marques de Villamejor, 8, Madrid, Madrid, 28006
  • Place, Gran Via
    ‪3 min drive‬
  • Place, Bernabéu Stadium
    ‪4 min drive‬
  • Place, Puerta del Sol
    ‪4 min drive‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪12 min drive‬

Room options

View all photos for Single Room

Single Room | In-room safe, laptop workspace, soundproofing, free WiFi

Single Room

8.0 out of 10
Very good
(17 reviews)
  • 151 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Superior Room

Superior Room | In-room safe, laptop workspace, soundproofing, free WiFi

Superior Room

  • 1 bedroom
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Double Room

Double Room | In-room safe, laptop workspace, soundproofing, free WiFi

Double Room

8.8 out of 10
Excellent
(18 reviews)
  • 193 sq ft
  • Sleeps 2
  • 2 Twin Beds OR 1 Double Bed

View all photos for Double Room Single Use

Hair dryer, bidet, towels

Double Room Single Use

9.6 out of 10
Exceptional
(4 reviews)
  • 193 sq ft
  • Sleeps 1
  • 1 King Bed OR 2 Twin Beds

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About the neighborhood

Madrid

Located in Salamanca, Hotel Serrano is adjacent to Paseo de la Castellana and within a mile (2 km) of other popular sights like Gran Via. This 34-room, 4-star hotel has a bar/lounge and a coffee shop/cafe, along with free in-room WiFi.

What's nearby

  • Gran Via - 3 min drive - 1.4 miles
  • Bernabéu Stadium - 4 min drive - 1.8 miles
  • Puerta del Sol - 4 min drive - 1.8 miles
  • El Retiro Park - 6 min drive - 2.7 miles
  • Plaza Mayor - 6 min drive - 2.5 miles

Getting around

  • Nunez de Balboa Station - 7 min walk
  • Madrid Recoletos Station - 12 min walk
  • Adolfo Suarez Madrid-Barajas Airport (MAD) - 21 min drive

Restaurants

  • ‪Five Guys - Serrano - ‬4 min walk
  • ‪Streetxo - ‬2 min walk
  • ‪Tatel - ‬5 min walk
  • ‪Magnum Bar by Villa Magna - ‬2 min walk
  • ‪Flor y Nata - ‬3 min walk

About this property

Hotel Serrano

Hotel with a bar, steps from Paseo de la Castellana
Guests of Hotel Serrano enjoy free WiFi in public areas, free newspapers, and laundry facilities. Multilingual staff at the 24-hour front desk can assist with luggage storage, concierge services, and dry cleaning/laundry.
Guests can expect to find LCD TVs and stay connected with free WiFi. Bathrooms have hair dryers and bidets. Other amenities include free newspapers, safes, and phones.

Similar properties

Reception
Petit Palace President Castellana
  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Breakfast available
8.2 out of 10, Very Good, 1,000 reviews
$136 nightly
The price is $150
Nov 23 - Nov 24
Total with taxes and fees
Petit Palace President Castellana

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (EUR 30 per day)

Food and drink

  • Daily buffet breakfast available 7:30 AM to 10:30 AM for a fee: EUR 16.50 for adults and EUR 7.50 for children
  • A bar/lounge
  • A coffee shop/cafe

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance

More

  • 1 building
  • 6 floors
  • Built in 1969
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Bidet
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • LCD TV

Food and drink

  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Free daily newspapers
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 6 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately EUR 16.5 for adults and EUR 7.50 for children
  • Nearby parking fee: EUR 30 per day (656 ft away)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
  • Check-in: 3:00 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and debit cards. Cash is not accepted. 

Additional information about polices, regulations, and more:

  • Due to national regulations, cash transactions can't exceed EUR 1000 at this property. For additional details, contact the property using the contact information on your booking confirmation.
  • No cribs or infant beds are available.

Property is also known as

Hotel Serrano Madrid
Serrano Madrid
Hotel Serrano Silken Madrid
Hotel Serrano Silken
Serrano Silken Madrid
Serrano Silken
Hotel Serrano Managed by Silken

Frequently asked questions

Is a free cancellation option available at Hotel Serrano?

Hotel Serrano provides free cancellation on select room rates. If you'd like to learn more, look at the cancellation policy on our site.

What is there to do close to Hotel Serrano?

This hotel is situated in Salamanca within a short 1-minute walk of Paseo de la Castellana and also 16 minutes on foot from Puerta de Alcalá. You'll also find Gran Via and Prado Museum within a short drive.

Will I be able to park at Hotel Serrano?

No, there isn't parking at this hotel.

Does Hotel Serrano include a casino on the premises?

No, Hotel Serrano doesn't have a casino.

Is there an indoor pool at Hotel Serrano?

No, there is no indoor pool at this hotel.

What amenities will couples enjoy at Hotel Serrano?

Couples staying at this hotel will appreciate amenities like a bar and a café plus some guestrooms include city views.

Does Hotel Serrano have a hot tub?

No, this hotel doesn't have a spa tub.

Does Hotel Serrano have a restaurant that serves breakfast?

Yes, Hotel Serrano serves buffet breakfast each morning for a surcharge from its cafe.

Does Hotel Serrano allow pets to stay free of charge?

No, pets aren't allowed at Hotel Serrano.

Are there connecting rooms at Hotel Serrano?

No, this hotel doesn't feature connecting guestrooms.

Where is the closest airport to Hotel Serrano?

The closest major airport to Hotel Serrano is Adolfo Suarez Madrid-Barajas Airport (MAD), which is 8.4 mi away (21 minutes by car).

Are there rooms with balconies at Hotel Serrano?

No, there aren't any guestrooms with balconies at Hotel Serrano.

Reviews

Hotel Serrano Reviews

8.8

Excellent

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness
Rating 10 - Excellent. 254 out of 467 reviews
Rating 8 - Good. 145 out of 467 reviews
Rating 6 - Okay. 45 out of 467 reviews
Rating 4 - Poor. 15 out of 467 reviews
Rating 2 - Terrible. 8 out of 467 reviews

Reviews

10/10 Excellent

ZORAYA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente

Very nice
Stayed 1 night in Jul 2025

10/10 Excellent

Carlos A

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and good service
Stayed 3 nights in Jun 2025

10/10 Excellent

Ninoska

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Este hotel me encantó. Las atenciones son muy buenas. Me sentí como en casa. Agradezco a todos por tratarme tan bien. Un desayuno muy bueno también.
Stayed 3 nights in Jul 2025

10/10 Excellent

Ayako

Stayed 4 nights in Jul 2025

10/10 Excellent

Gianluca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

Pamela

Stayed 2 nights in Jun 2025

10/10 Excellent

Basel

Liked: Cleanliness, amenities, property conditions & facilities
A very pleasant experience at Hotel Serrano. Spacious clean rooms , great breakfast, nice bar area . Not a flashy or luxury hotel but it is elegant . Excellent location next to Serrano street and many shops and restaurants. Very good value for the price. Highly recommended .
Stayed 3 nights in Jun 2025

6/10 Okay

JUAN

Stayed 1 night in Jun 2025

10/10 Excellent

gilberto, pawtucket

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel
Stayed 1 night in Jul 2025

2/10 Terrible

Antonio

Stayed 1 night in Jun 2025

8/10 Good

ZORAYA

Stayed 1 night in Jun 2025

8/10 Good

Maria E

Liked: Staff & service
Stayed 2 nights in Jun 2025

8/10 Good

Ryan

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2025

8/10 Good

Aminah

Stayed 1 night in Jun 2025

10/10 Excellent

Emelyn

Traveled with group
Liked: Cleanliness, property conditions & facilities
Love the hotel, excellent location.
Stayed 4 nights in Jun 2025

10/10 Excellent

Antonella, Managua

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Has the best location in all Madrid. Only on block from the best street of the city. Very safe and easy to move in taxi. The location is very very amazing. The rooms are renovable and th staff is veey nice.
Stayed 2 nights in May 2025

10/10 Excellent

Elliott

Stayed 1 night in May 2025

10/10 Excellent

Jose

Stayed 1 night in Jun 2025

10/10 Excellent

Vashti

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Maria del Pilar

Liked: Cleanliness, amenities, property conditions & facilities
Very nice experience! Location great!!! The staff very kind
Stayed 1 night in May 2025

8/10 Good

Marian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. We stayed only one night, but the staff were super friendly and the room very clean
Stayed 1 night in May 2025

10/10 Excellent

Linda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to shopping street, very clean. Easy check in process.
Stayed 3 nights in May 2025

10/10 Excellent

Maria del Pilar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent!! I will be there again
Stayed 1 night in May 2025

8/10 Good

Stella, Mountain Lakes

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the hotel is located in an upscale shopping area but still very quiet in the night, walkable distance to major tourist attractions
Stayed 2 nights in May 2025

8/10 Good

Chrystina

Stayed 2 nights in Apr 2025