Quinta Da Casa Branca5.0 out of 5.0
Recent guest reviews
Dear reader, to gain the most about this hotel will require you to read all this review. As it is set out of the town centre it is not so convenient to pop into town, and whilst there is a reasonable local bus service, there is, surprisingly, no hotel transport service provided. The grounds of around eight acres, are wonderful; exotic plants and trees and banana plantations and all named and shown on a map provided by the hotel. The grounds slope, of which hazards, more later. There are various buildings spread around the site from the old manor house which houses the main restaurant, a new building for breakfast dining and another older building for evening snacks and drinks. The principal bedroom accommodation is housed in a modern and sleek building which blends in harmoniously with the whole site. Accommodation here is good with a decent sized bathroom and bed area with seating, then access to your own patio with loungers provided looking out over the grounds, a lovely area to sit, read or contemplate your next meal or excursion. Quiet surrounds you and you feel the magic of the botanical gardens. There are two swimming pools. The staff are attentive and first class, as befits a five star hotel, but, there are too many disconnections at work here, especially noticeable out of season when it is dark early. The manor house, set apart from the main accommodation, has a grand entrance area, with steps up to the entrance to two dining areas, both serene and graceful in layout and furnishings and separately a lovely lounge area, sadly grossly underused. Drinks before dinner are provided by a bar, again set apart from the manor house, so if you want an aperitif before dinner, you have to walk from your room to the bar, then from the bar to the manor house, ordinarily not a problem, but as the paths are uneven and have several steps to negotiate, the absence of good lighting at all the stepped areas in the dark is quite marked and can easily lead to an accident. We stumbled on an unlit step and nearly fell. The lounge area should offer drinks, even from a limited list would help, to save one potentially hazardous journey, and to relax in this area would add to the dining experience, which sadly is a major disappointment. Whilst one can see and sense the five star rating, the cooking here is just not good enough. For half board you are presented with a three course menu, and two choices of each, but the seemingly miserly offering is such that you reach for the al la carte menu to find something worthy of the surroundings. During our seven day stay we found only two memorable offerings, the rest spoilt by either an odd mix of ingredients, virtually no potato or green vegetables, overcooked and soggy rice (when the waitress asked if we had enjoyed the curry with the soggy rice, we explained why we had left it, only for her to return from the kitchen and say that, yes, the chef agreed it was overcooked and soggy. Why, if the chef thought so had they let it out of the kitchen?). On our last night we had rack of lamb, from the al la carte menu of course, very, very small helping of vegetables and TWO portions of soggy couscous; virtually no cooking skill on display. Drinks are expensive. A meanness of what is offered pervades. All served though by polite and friendly staff. There is a Happy Hour on offer from the bar/snack building, but beware, though not advertised, this is a limited offer and does not apply to all drinks. Management are aware of these shortcomings but seem either to lack the will or effort to address them and just a few minor changes could transport this hotel experience to another level and be worthy of its rating. If you like food, my suggestion would be to book B&B only and find good food and cooking elsewhere.
My husband and I stayed for five nights at this hotel which was trully magnificent and we have stayed in plenty of fantastic hotels. Quietly located away from the main precincts yet within an easy walk to both central Funchal and the tourist district round Lido, this hotel provides the perfect escape. We were treated to an upgrade to suite two in the main Casa which was sympathetically decorated and kept all its old world charm with all the modern conveniences. The daily housekeeping service was discreet however they took notice of small details such as if we preferred fresh milk for our teas and coffees, so there was always some left in the fridge. The staff from the breakfast room (Octavia - thank you) to the receptionist, and the bar staff (Cyril) could not have been kinder. The grounds to the hotel are beautiful with exotic plants and banana trees in all directions and it was wonderful every day to step out to see the many tiny lizards scurrying away. We ate out on every night but one - we ate in the main dining room on our first evening. The food was excellent though my palate is not so refined as their menu. There was literally nothing to fault. I’m planning to return in February knowing that, even if there is no upgrade,, I will be assured of a warm welcome and be well looked after in this beautiful hotel. Thank you to all the staff who made our first trip away without children such a fabulous holiday.
We love Madeira, are regular visitors and one of us in our party of two travel's the world weekly in our professional careers. Therefore, we are privileged to stay in some of the best hotels in the world. Now, when holidaying in Madeira, we normally reside in a nearby 5 star hotel, a short walk from the Quinta da Casa Branca. Since our normal hotel is extending at present, thus some building work, we opted for the Quinta da Casa Branca having read the glowing reviews on Tripadvisor. Well, although a nice hotel with beautiful grounds, some welcoming staff, a good spa & gym plus decent enough rooms-ours was the lowest grade garden room- this hotel simply left us underwhelmed! I have fed our opinions back to the hotel management through our questionnaire at departure. Yes, with the Manor House and inspiring grounds, the Casa Branca, has charm and tranquility. However, the hotel struck us as being without heart and soulless. We cannot personally comment on lunch or dinner at Quinta da Casa Branca, as we enjoyed exploring and eating in the numerous excellent local restaurants in the nearby vicinity of Casa Branca. We can however comment on the breakfast at Quinta da Casa Branca served in the Garden Pavillion. It was chaotic and disorganised on every morning of the seven that we ate there! My wife even described it as stressful. To explain, the service never appeared timed or relaxed. Hot orders either arrived before cold cereal or buffet dishes were finished or we felt we were being rushed to order hot dishes when just sitting down at our table! We eventually controlled the situation by asking staff to politely wait for our order. We are the guests after all. The breakfast tables are too small ( remove the plants from the tables to create more space please). Further, sometimes service was so unfocused that dirty and used dishes piled up on the table. The breakfast buffet was uninspiring with some weird selection of items for guests. Not impressive for a supposed 5 star, Small Luxury Hotel of the World. Other negatives we experienced during our stay was the fact that we received a management note advising that we could not place our bottle of wine in the minibar as it could affect the cooling operation of the minibar. We've never experienced any comments like this from hotel management anywhere else on our travels. Further, the minibar consisted only of beers and fruit juices. Large tumblers were the only glasses available in our room. Where were the wine glasses. Clearly, hotel management's ploy is to encourage guests to buy directly from their hotel bar and not enjoy a glass of wine or spirit in the privacy of their room. Where were the customers wishes or special attention being met in this instance? The most annoying and quite unbelievable occurrence was when we rang reception to ask for an ice bucket to be delivered to our room-to chill the wine that we were advised by a note from hotel management, not to place in the minibar-only to be advised there would be a service charge!! Totally unbelievable in an establishment of this supposed stature and star rating, where service and customer satisfaction is supposed to be paramount. Clearly, from our personal experience, this is not the case. Our normal 5 star hotel in Madeira provides an ice bucket with a smile, promptly and without service costs. Maybe the Quinta da Casa Branca should learn some real 5 star service and how to look after their guests. Remember, little touches leave lasting impressions with guests. The television directory suggested numerous BBC Channels including BBC World & BBC Entertainment. Our room didn't have either channels. We had Sky News & Fox Life. Again, in several superior 4 star hotels we've had the pleasure to stay in across Europe, plus our usual 5 star hotel in Madeira, guests receive a small chocolate, bookmark or weather forecast at turndown service. Nope, nothing in the Quinta da Casa Branca. The weather forecast was found on a board along with other information in the hotel hallway. Personally, we got the impression that this hotel is resting on its laurels, happy and content to live in a bygone era and to supply guests of a certain demographic and perceived, social status with an undemanding service. We're sure the Quinta da Casa Branca will continue doing the same old, same old with repeat clients asking little of the hotel staff or management. That would be a pity, as this currently nice hotel, could be a great hotel and a true 5 star hotel with some thought and a change in attitude. Management at the Quinta da Casa Branca should put guests first and at the heart and soul of this establishment. Currently the atmosphere at the hotel bland and heartless. We very genuinely wanted to love and praise the Quinta da Casa Branca. Sadly, we personally came away underwhelmed with this hotel. I don't think we'll return here as our usual 5 star Madeira hotel, The Cliff Bay, may well be bigger. However, it offers genuine 5 star service and facilities and does everything so much better. Therefore, we'll opt to spend our quality private holiday time at an hotel where the customer really is king and treated royally.
Very comfortable, excellent service. Had the pleasure of staying in the Manor House villa taking me back to old Madeira. Beautifully decorated whilst retaining old charm Will definitely be back with more time to enjoy the property and explore the beautiful gardens Thank you also to the great staff who made me feel very welcome despite the shot visit ( to mention Delia in restaurant and Nuno in reception)
Thiscwas a treat for our wedding anniversary and we weren't disappointed. We were totally spoilt from the time we arrived to the time we left. Ideal spot to retreat back to after exploring this beautiful island. Yes a bit more than other hotels but we'll worth it we will defently return could not find fault. Thanks everyone for making our stay in maderia extra special
Our address whenever we are in Madeira, this intimate and luxurious hotel always provides to all of our needs. Large and we'll equipped rooms opening immediately onto perfectly manicured rooms, through to some of the largest and most luxurious suites available anywhere. Two great restaurants, formal and elegant, or relaxed and casual. Two pools, one for adults only. An amazing breakfast experience in the lovely Garden Pavillion, sit inside or outside. Choose buffet or A la-carte, or both. Astonishingly levels of attention and service from all staff in all departments, especially the waiting staff and managers. Superb wines, champagnes, spirits and beers in the restaurants and bars. Efficient room service, always delivered with a smile. A daily happy hour. An amazingly good laundry and dry cleaning service. The best reception staff I have ever experienced.
This is a perfect small luxury hotel. Just 49 rooms and suites, but with two restaurants, two swimming pools and a truly world class spa and gym. It even incorporates a sauna AND a Turkish bath. All staff throughout the property are out of the top drawer, and therefore the standards of service are impeccable. Always friendly, yet discrete, this is a place where you can truly relax and thoroughly enjoy the beauty of the six acres of botanic gardens which surround the elegant architecture. We always stay for four weeks and really never need leave the hotel as it offers the very best of everything, including gourmet food and fine wines. If however we decide to venture out, a twenty minutes stroll puts us in Funchal's vibrant shopping district.
We wanted a relaxing break in mid-October and had a wonderful experience. We stayed in one of the Manor House suites which was private and luxurious. All the staff were extremely friendly and helpful and the food of a very high quality. The grounds and gardens of the hotel are beautiful and the pools and facilities very well kept.
We stayed for a week in mid October in a Manor House suite-pricey but worth it for the seclusion and space;IF you choose the room carefully !!. (See below )Outstanding staff -remember your name ,good choice of food in 2 different restaurants,2 pools( 1 very small.).Excellent Health centre .Very spacious beautiful gardens .Easy to walk into Funchal.
We stayed 7 nights from 14/10/17. This is a 49 room hotel on a large site with bedrooms in two blocks - a row of standard garden rooms with patio (receiving morning sun) and a two storey block of superior rooms with patio or balcony (afternoon sun). There are six luxury suites in the Manor House located within the gardens. The rooms are of good standard, enough space for storage and circulation, well furnished, and with a sufficiently large and well supplied bathroom. Room cleanliness was high, and the service provided - like to all other services here - was most efficient and friendly. Because of a problem with our dates, we spent one night in a Superior room. The bedroom was not significantly larger, but the superb bathroom was! The location is a little way from the town centre. Think 7/8 minutes walk from Reid's Palace Hotel. We used the bus service from stops very near the hotel - flat fare of $1.95 per journey, but passes covering several days can be purchased. Further services operate from the Monumental - 5 minutes down a steep hill (and a bit longer on the return!). The gardens are spacious, quiet, stunningly beautiful and very well kept. Trees and shrubs are labelled - a delight for gardeners and arborialists. There is a (somewhat sheltered) pool area with limited number of sunbeds. My only reservation about this was that the backs of the beds did not raise to an angle which would permit comfortable reading, but it's a minor point in an otherwise glowing report! This pool is spacious and quite deep (1.3 to1.7M). The second pool area is a large lawn with ample beds, albeit the pool is small and rather shallow for an adults-only facility. Breakfast and lunches are served in the Lower Restaurant. Breakfast is excellent, eggs and bacon are prepared to order (and very quickly served). The fruits are some of the most plentiful and varied I have ever seen presented, and there is variety and quality in all the offerings of meats, cheeses and pastries. The lunch menu has many tasty offerings. Dinner is served either in the Casa de Quinta Bar (open in the evenings with happy hour 6 to 7) area - which again offers a good choice with great quality at reasonable prices - or in The Dining Room, within the (highly manorial) Manor House. This is a fine dining experience, particularly having regard to the charming surroundings, and the cuisine is imaginative, classy and of top quality. The recommendations of wine are well worth following - glasses are not expensive. The hotel is enhanced by its Spa - again a good quality experience. You just need to ask for the steam room and sauna to be switched on 15 minutes before you need it. The Spa treatment which we tried were good and reasonably priced. The service everywhere was always helpful and efficient. My partner likes to take a cigarette with her second cup of coffee, so, after breakfast, so we would take our coffee to the adjoining bar and sit on the terrace. Each day a member of staff would, unsolicited, bring two cushions for the wicker seats! One very minor irritant - there is a lovely comfortable lounge area behind the reception, but you must bring you own drinks from the Casa Quinta bar because the lounge does not have its own. As the steps up to the reception area are rustic in character, service by staff to the lounge would have been better, possibly safer! This is a vary minor point, because the hotel is absolutely first rate, and the more so for having a small number of rooms, yet a very spacious site. Clearly it is well managed, both for guests and for staff, who obviously enjoy their work here. Here's a bonus - My partner had stayed here 8 years ago. She was on their records, and we received significant additional free benefits with transfers, and food and drink.
Reviews from Trip Advisor
95% of guests recommend this hotelTotal of 932 reviews