4/10 Poor
Jamie
Jul 11, 2025
Not worth the trip
Booked the hotel on the basis of the spa and outdoor spa etc. At no point was I informed I would need to book until I turned up at the spa, I was informed I’d need to book dinner but neither in the booking or check in was I told I had to book to use the spa pool etc.
The staff in the spa were totally dismissive despite showing them my reservation and that I had not been give any instructions to book a slot! Absolutely appalled, complete waste of a trip, might as well have stayed in a holiday Inn…..
The food in the bar came out in bits and a portion of chips arrived 20 minutes after I’d finished the first bit, which were cold and stale
Deluxe double room apparently - nothing deluxe about it, slightly larger maybe? Bath /shower was leaking as a result when I woke up in the morning to get a shower I slipped on the way in on a huge pool of water.
I just stay away 40-50 times a year and I’ve never experience such a disappointing trip.
Despite the beautiful setting and location, I will not be returning.
Jamie
Stayed 1 night in Jul 2025