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Hotel Firenze Lugano

3.0 star property

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Photo gallery for Hotel Firenze Lugano

Exterior
Twin Room, Lake View | Desk, free cribs/infant beds, free WiFi, bed sheets
Bar (on property)
Balcony
Exterior

Reviews

6.4 out of 10

Popular amenities

  • Pet friendly
  • Free WiFi
  • Restaurant
  • Breakfast available
  • Business services
  • Bar

Explore the area

View in a map
Strada di Gandria 1, Lugano, 6976
  • Place, Funicolare Monte Brè - Cassarate Station
    ‪11 min walk‬
  • Place, Mount Brè
    ‪19 min walk‬
  • Place, Lake Lugano
    ‪7 min drive‬
  • Airport, Lugano (LUG-Agno)
    ‪13 min drive‬

Room options

View all photos for Triple Room, Terrace

Triple Room, Terrace | Desk, free cribs/infant beds, free WiFi, bed sheets

Triple Room, Terrace

  • 269 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Triple Room, Bathtub

Triple Room, Bathtub | Desk, free cribs/infant beds, free WiFi, bed sheets

Triple Room, Bathtub

  • 247 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Twin Room, Balcony

Twin Room, Balcony | Desk, free cribs/infant beds, free WiFi, bed sheets

Twin Room, Balcony

  • 1151 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Twin Room, Lake View

Twin Room, Lake View | Desk, free cribs/infant beds, free WiFi, bed sheets

Twin Room, Lake View

  • Lake view
  • 129 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Double Room, Balcony

Deluxe Double Room, Balcony | Desk, free cribs/infant beds, free WiFi, bed sheets

Deluxe Double Room, Balcony

  • Sleeps 3
  • 1 Double Bed

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About the neighborhood

Lugano

Hotel Firenze Lugano is a short stroll from Path of Olives and Funicolare Monte Brè - Cassarate Station. This 5-room, 3-star hotel welcomes guests with a restaurant, free in-room WiFi, and a rooftop terrace.

What's nearby

  • Funicolare Monte Brè - Cassarate Station - 11 min walk - 0.6 miles
  • Lugano Exhibition Centre - 17 min walk - 0.9 miles
  • Parco Ciani - 19 min walk - 1.0 mile
  • Mount Brè - 19 min walk - 1.0 mile
  • Lake Lugano - 7 min drive - 1.5 miles

Getting around

  • Melide Station - 11 min drive
  • Lugano Funicular Station - 13 min drive
  • Lugano (LUG-Agno) - 26 min drive

Restaurants

  • ‪Lanchetta - ‬16 min walk
  • ‪Before B4 - ‬3 min drive
  • ‪Ristorante della Posta - ‬3 min drive
  • ‪La Fermata - ‬3 min drive
  • ‪Pane & Zucchero - ‬17 min walk

About this property

Hotel Firenze Lugano

Guests of Hotel Firenze Lugano enjoy a rooftop terrace, free WiFi in public areas, and meeting rooms. The front desk has multilingual staff that can help with tours/tickets and luggage storage. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include conference space, a terrace, and a banquet hall.
Guests can enjoy flat-screen TVs and stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Desks are also included.
The recreational activities listed below are available either on site or nearby; fees may apply.

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  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
8.0 out of 10, Very Good, 762 reviews
$126 nightly
The price is $142
May 4 - May 5
Total with taxes and fees
ibis budget Lugano Paradiso

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Food and drink

  • Daily buffet breakfast available 8:00 AM to 10:00 AM for a fee: CHF 15 for adults and CHF 15 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Family friendly

  • In-room crib

Conveniences

  • Limited-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 269 square feet of conference space
  • Meeting rooms

Outdoors

  • Garden
  • Rooftop terrace

Accessibility

  • No elevator

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Limited room service

More

  • Desk
  • Heating

Policies

Check-in

Check-in start time: 6:00 PM; Check-in end time: 10:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 15

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

The front desk is open daily from 8:00 AM - 10:00 AM
Front desk staffed during limited hours
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • This property welcomes pets for CHF 10 per pet, per day
  • Food and water bowls are available

Children and extra beds

  • One child 5 years old or younger stays free when using existing bedding
  • Rollaway/extra beds are available for CHF 29.0 per day
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: CHF 4.20 per person, per night. This tax does not apply to children under 14 years of age.
  • Tourism fee: CHF 0.15 per person, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately CHF 15 for adults and CHF 15 for children
  • Pet fee: CHF 10 per pet, per day
  • Rollaway bed fee: CHF 29.0 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 6:00 PM—-10:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 15
The front desk is available during limited hours.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • There are no elevators.

Property is also known as

Firenze Lugano Castagnola
Firenze Lugano
Hotel Firenze Lugano Hotel
Hotel Firenze Lugano Lugano
Hotel Firenze Lugano Hotel Lugano

Frequently asked questions

Are free cancellation options available at Hotel Firenze Lugano?

Hotel Firenze Lugano provides free cancellation on certain room rates. For specific requirements, take a look at the cancellation policy on our site.

How much does it cost to stay at Hotel Firenze Lugano?

As of Apr 28, 2026, prices found for a 1-night stay for 2 adults at Hotel Firenze Lugano on Apr 29, 2026 start from $128, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do near Hotel Firenze Lugano?

This hotel is located in Lugano, a short 13-minute walk from Funicolare Monte Brè - Cassarate Station and also 12 minutes on foot from Path of Olives. You'll also find Lake Lugano and Lungolago within a short drive.

Is parking available on site at Hotel Firenze Lugano?

No, there isn't parking available at the hotel.

Does Hotel Firenze Lugano include a casino on the premises?

No, Hotel Firenze Lugano doesn't have a casino.

Will I find an indoor pool at Hotel Firenze Lugano?

No, there is no indoor pool at this hotel.

What will couples enjoy most about a stay at Hotel Firenze Lugano?

Couples staying at this hotel will appreciate amenities like a restaurant and a bar/lounge plus some guestrooms include a lake view.

Does Hotel Firenze Lugano have a hot tub?

No, this hotel doesn't have a spa tub.

Does Hotel Firenze Lugano have a restaurant with a breakfast menu?

Yes, Hotel Firenze Lugano serves buffet breakfast each morning for a surcharge from its restaurant.

Does Hotel Firenze Lugano allow pets to stay free of charge?

Although they can't stay for free, pets are welcome at Hotel Firenze Lugano for a fee of CHF 10 per pet, per day. The property also provides food and water bowls.

Does Hotel Firenze Lugano have connecting rooms available?

No, there aren't connecting guestrooms at this hotel.

How close is the airport from Hotel Firenze Lugano?

The closest major airport to Hotel Firenze Lugano is Lugano (LUG-Agno), which is 5.7 mi away (26 minutes by car). Another top airport is Milan Malpensa Airport (MXP), which is around 28.8 mi away.

Are there rooms with balconies that I can book at Hotel Firenze Lugano?

Yes, some guestrooms at this hotel offer either a balcony and a terrace where guests can enjoy lake views.

Does Hotel Firenze Lugano host weddings?

If wedding bells are in your future, take advantage of the wedding venue at Hotel Firenze Lugano.

Hotel Firenze Lugano Reviews

Reviews

6.4
Rating 10 - Excellent. 24 out of 125 reviews
Rating 8 - Good. 33 out of 125 reviews
Rating 6 - Okay. 29 out of 125 reviews
Rating 4 - Poor. 18 out of 125 reviews
Rating 2 - Terrible. 21 out of 125 reviews

6.8/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

6.2/10

Property conditions & facilities

Reviews

2/10 Terrible

Dina

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2025

2/10 Terrible

Elli

Stayed 1 night in Jul 2025

10/10 Excellent

Jennifer R

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely Stay!

We had a great stay at Hotel Firenze Lugano! The receptionist was so sweet and welcoming, which set a really nice tone for our visit. The location was perfect for us — we walked the Olive Trail to Gandria right from the hotel, and it was a beautiful and manageable distance. We also ate at the onsite restaurant and really enjoyed it — the food was lovely and the atmosphere was relaxed. While there’s no dedicated parking, we were able to find parking nearby without too much trouble. Overall, it was a very nice stay, and the view from the hotel made it even more special. Would happily stay here again!
Stayed 1 night in May 2025

10/10 Excellent

Emylou

Traveled with group
Liked: Cleanliness, staff & service, amenities
Lucca and Lulu went over and beyond to make our stay extra special. Lucca offered to give us a ride to the airport at the last minute when we asked for help since we cannot book an Uber. We arrived at the train station just in time to catch our train to Malpensa airport. Excellent customer service.
Stayed 3 nights in May 2025

4/10 Poor

Philip

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Room 5 is part of a one and a half diamond property with a 3 and a half diamond view of Lake Lugano. Room was described as deluxe. Expedia or some one should give us partial compensation.
Stayed 1 night in May 2025

2/10 Terrible

Karly

Disliked: Staff & service
Stayed 1 night in Apr 2025

10/10 Excellent

Henry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel and beautiful lake.
Stayed 2 nights in Oct 2024

4/10 Poor

Tristan

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No one to check in, breakfast (including eggs) were left out at dinner service, couldn’t pay for dinner as the eftpos was broken, no top sheet and duvet smelt of many different perfumes, hair in the bath of an already dirty bathroom.
Stayed 1 night in Oct 2024

10/10 Excellent

Phyllis, Medicine Hat

Traveled with partner
Liked: Amenities
Friendly and helpful at check in. Great breakfast. Cozy (small) room. Right beside the bus stops going in either direction. We enjoyed stay.
Stayed 1 night in Jul 2024

6/10 Okay

John

Liked: Cleanliness, staff & service
The service was excellent and we had a superb evening meal. We could walk to the lake, and there is an efficient bus service from just around the corner into town (and station). The disadvantage was the main road itself, which was noisy if you have the window open.
Stayed 1 night in Jun 2024

8/10 Good

STEPHANIE, Bishop

Traveled with family
quaint place. Beautiful setting. Friendly staff
Stayed 1 night in Apr 2024

10/10 Excellent

Laurie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2024

6/10 Okay

Karla

Liked: Staff & service, amenities, property conditions & facilities
Luca was really nice when I arrived and helped me giving the right instructions to navigate around the city. The hotel is located in a nice area, it’s clean and the bed was extremely comfortable. The only downside about this hotel is the breakfast: expensive, with little options, the cereal was old, no fresh food, fruits. Disappointed!
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service, friendly staff, clean rooms, in a quieter part of town. Would stay here again if visiting Lugano in the future.
Stayed 5 nights in Jun 2023

4/10 Poor

Stephen

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Evening staff less than helpful although morning staff was friendly and helpful. Bedding was old and of poor quality and questionably clean. Towels were more like rags. Location was quite a bit from the center of town but a bus stop was close. Hardly a view of the lake due to over-grown trees and shrubs. I definitely would NOT stay here again.
Stayed 2 nights in Sep 2022

2/10 Terrible

Anju

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

do not expect the standard mattress even..

Stayed 1 night in Oct 2022

6/10 Okay

Verified traveler

Liked: Staff & service

Very basic

There’s only a bed and toilet in the room. Nothing else. No cups. In the toilet, packets of shampoo stuffed at the corner like no one care
Stayed 1 night in Sep 2022

4/10 Poor

LIANG

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was not cleaned properly, no AC in this hot day, no fridge, very noisy at night because our room on the 3rd floor was actually right on the street level due to the site slope reason, cars passed by all night. And front desk only accept cash not credit card for my city tax, don’t know why
Stayed 1 night in Sep 2022

4/10 Poor

Clarence Jeremy

Disliked: Amenities, property conditions & facilities
There is no air conditioning on the property. The property looks like it needs some improvements, but there is parking available at the property.
Stayed 1 night in Aug 2022

10/10 Excellent

jedediah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Luca, took great care to ensure my families comfort and enjoyment.
Stayed 2 nights in Jun 2022

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is very nice place nice view quite opposite the lake and also have nice restaurants
Stayed 3 nights in Sep 2019

10/10 Excellent

mahvash

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay!!

The staff were exceptionally helpful and friendly!!
Stayed 1 night in May 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Staff & service
Location very good, breakfast good ($10/person), rooms older and not very clean, beds different heights, no chair in the room to put clothes down.
Stayed 1 night in May 2019

6/10 Okay

Mohammad

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2019

8/10 Good

cl

Liked: Cleanliness, staff & service, property conditions & facilities
The views are superb! The staff are very approachable and friendly people too! There is a bus stop quite near to the hotel too for the city centre. It is a great place to stay and the food is of a good quality too.
Stayed 1 night in Apr 2019