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Towneplace Suites By Marriott

2.5 out of 5.0

Recent guest reviews

In January I made a reservation for two nights for May 18th graduation weekend. Today about five weeks before I received email canceling the reservation. I was offered a room in Amarillo two hours away. I was also told I could buy room for $399. I’ve been traveling for 40 years and this is the sleaziest I have ever been treated by hotel airline rental car or restaurant. I’m now scared ever reserve a room at Marriott again especially for something important like a vacation. I would not rent here if I were you.

I have stayed here many many times for weeks at a time due to work I do for T.T.U. There is usually 2-3 men with me when I stay so we always reserve the 2 bedroom suites. Separate bedrooms give us privacy we enjoy while being out for weeks at a time. Not many hotels offer that option. These rooms also have a full kitchen with cook top and an oven. Most hotels only have a cook top so the oven is a nice amenity when you're spending alot of time out of town. Very friendly and helpfull staff. I'm there often enough that most know me by first name. The rooms are generally clean although I have checked into a room that's not as clean as it could be. I stay at many hotels and this happens everywhere so unless it's extremely dirty (never been extremely dirty here) this isn't a big issue to me. My only problem with the hotel is the beds and living room furniture are terrible! Very hard beds crappy pillows and couch and chair also hard and uncomfortable. Another issue is the house keeping staff seems to be overwhelmed and often don't show up to clean room until 4-5pm sometimes dont show up at all. I'm hoping the hotel is updated with beds/furniture in the future because I will continue to stay here. All in all its a good place for an extended stay in a hotel.

The room really needs updating. There was a really uncomfortable couch in the room and the bed was very hard with paper thin linens. The bathroom was too tiny to turn around in. Also, the bathroom and kitchen in my room were dirty. The only reason I am giving this hotel two stars is that the staff was very friendly and helpful. I will not stay here again.

This location is near a highway but you cannot help the location. The people here go out of their way to make sure you are comfortable. The breakfast was great and there was a staff member that made sure everything ran smoothly and everything was stocked. It is a smaller operation but that doesn’t mean someone here will not help accommodate you. Overall, the price was good, people took pride in their jobs, and the facilities were well taken care of, I would stay here again.

Small room, as expected. However, the traffic noise was so loud there was no possible way to sleep. Of course, the noise kept me from thinking about how bad the mattress was. There was a dirty towel on the closet floor. I can't believe Marriott has their name on this hotel.

Stayed at TownePlace Suites in Lubbock Tx one night recently. This is an older property that is showing it's age in furnishings but is very clean. Self parking is available. The layout is older than other TownePlace Suites I've used but is ok. 3/4 refrigerator, microwave, dishwasher, some utensils. I think you can borrow a cooktop from hotel services. Offers breakfast but chose not to use. Limited closet space with smaller layout than I've seen before. Stayed in queen room that was quiet as had requested location away from traffic (right next to busy loop so noisy in some rooms I would imagine). Check in and out were easy. I would recommend this extended stay hotel if you are looking for a budget level, no frills hotel.

First room was dirty and shower didn't work. Also the electrical cord on the hairdryer was melted and had exposed wires. Moved to second room due to shower not working. Second room was dirty had smashed spiders on bedroom wall. A butter knife with jelly was in the silverware drawer. Also no fitted sheet for the sofa bed. I always stay at Marriott brand hotels, but this one was horrible. The only good thing was the courteousness of the staff. The rooms are dated which doesn't bother me but the rooms being beyond dirty does.

This hotel is old but clean. The cleanliness is what stood out to me. The sheets and the comforter were white with no stains. The room contained a stove & oven, a full-size refrigerator, and a dishwasher. There is nothing fancy about this hotel so if you want something fancy, you should stay elsewhere. The hotel is near one of Lubbock's many loops so the traffic noise outside is very loud but my room was quiet until about 6:00 am, which is the time I started hearing the traffic noise. The evening was quiet, which was good because I am a very light sleeper. I had a room that was away from the loop so I'm not sure if the rooms that face the loop are just as quiet as mine was. I had a two-bedroom suite. The only problem I had was with the bathroom. The only mirrors in the room were over the sink in the bathroom and on the wall in the bathroom. A door separates the toilet & bathtub from the area with the sink & mirrors but the door to the area with the sink & mirrors and the door to the area with the toilet & bathtub need to be closed in order for two people to use the mirrors at the same time. It is also a tight squeeze for two people to get ready at the two mirrors in the morning. Also, the area with the bathtub & toilet is quite small. This hotel offers free breakfast but I didn't get up and ready in time for the breakfast. Dogs are welcome at this hotel and there is a grassy area that you can walk your dog on and the grassy area has a trashcan and holder with poop bags. I did not bring my dog on this trip but I thought the trashcan and poop bag holder were great since I know how helpful those trashcan/poop bag stands are for anyone who has their dog with them. There is a Best Buy, Harley Davidson, Arby's, Hampton Inn, Arbor Inn & Suites, Lowe's, and the Godeke Branch Library very close to this hotel. A gas station is just down the street and a shopping center with a Target and other stores, as well as a Cracker Barrel, are within driving distance. The hotel staff were nice and helpful. I would stay at this hotel again if I ever need to stay in Lubbock again.

As with other TownePlace Suites, this one is ok. Fair value, nothing too fancy. Clean, but a little worn. I've stayed here before and will stay again because of the price. Front desk is ok, but don't go out of their way. Very basic, but comfortable.

The staff were nice and the room was clean. The room is good but basic and fits the target audiences. The bed was small, soft and in need of replacement. The breakfast offering was better than most similar brands. Hotel is a good basic value play. Pick a room away from the front, some highway noise.

5310 West Loop 289 Lubbock TX

Hotel highlights

  • Free hot/cold buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Outdoor pool

Within a short walk of Ballet Lubbock, Towneplace Suites By Marriott is within 2 miles (3 km) of Lubbock Premiere Cinema. This 88-room hotel has conveniences like free breakfast, an outdoor pool, and a 24-hour fitness center. Also near this Lubbock hotel are South Plains Mall and Lubbock Christian University.


Dining

Free hot/cold buffet breakfast is served each morning from 6:30 AM to 9 AM.


Rooms

All 88 air-conditioned rooms feature kitchens with refrigerators, microwaves, stovetops, and dishwashers. 32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and designer toiletries. MP3 docks, sofa beds, and coffee makers are also standard.


Property features

Guests staying at Towneplace Suites By Marriott enjoy an outdoor pool, a 24-hour fitness center, and a spa tub. You can take advantage of free parking if you drive. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include free WiFi in public areas, a business center, and coffee/tea in a common area.

Reviews from Trip Advisor

Trip Advisor aggregated rating

62.0% of guests recommend this hotel

Total of 106 reviews