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SureStay Plus Hotel by Best Western Lubbock Medical Center

2.5 star property

Choose dates to view prices

Photo gallery for SureStay Plus Hotel by Best Western Lubbock Medical Center

Free daily continental breakfast
Exterior
Reception
Standard Room, 1 King Bed, Non Smoking, Kitchenette | Private kitchen
Standard Room, 2 Queen Beds, Non Smoking, Kitchenette | Desk, laptop workspace, free rollaway beds, WiFi

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Breakfast included
  • Pet friendly
  • Parking included
  • Restaurant
  • Air conditioning

Explore the area

View in a map
3901 19th Street, Lubbock, TX, 79410
  • Place, Maxey Park
    ‪7 min walk‬
  • Place, United Supermarkets Arena
    ‪15 min walk‬
  • Place, Texas Tech University
    ‪2 min drive‬
  • Airport, Lubbock, TX (LBB-Preston Smith Intl.)
    ‪11 min drive‬

Room options

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed) | Desk, laptop workspace, free rollaway beds, WiFi

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

9.0 out of 10
Wonderful
(2 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Desk, laptop workspace, free rollaway beds, WiFi

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.4 out of 10
Very good
(32 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Desk, laptop workspace, free rollaway beds, WiFi

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.6 out of 10
Excellent
(51 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

Desk, laptop workspace, free rollaway beds, WiFi

Standard Room, 1 King Bed, Accessible, Bathtub

9.0 out of 10
Wonderful
(17 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Bathtub (with Sofabed)

Suite, 1 King Bed, Accessible, Bathtub (with Sofabed) | Desk, laptop workspace, free rollaway beds, WiFi

Suite, 1 King Bed, Accessible, Bathtub (with Sofabed)

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed) | Desk, laptop workspace, free rollaway beds, WiFi

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Kitchenette

Desk, laptop workspace, free rollaway beds, WiFi

Standard Room, 1 King Bed, Non Smoking, Kitchenette

8.4 out of 10
Very good
(5 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Kitchenette

Desk, laptop workspace, free rollaway beds, WiFi

Standard Room, 1 Queen Bed, Non Smoking, Kitchenette

7.0 out of 10
Good
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Kitchenette

Standard Room, 2 Queen Beds, Non Smoking, Kitchenette | Desk, laptop workspace, free rollaway beds, WiFi

Standard Room, 2 Queen Beds, Non Smoking, Kitchenette

7.2 out of 10
Good
(9 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

1 King Bed, Non-Smoking, High Speed Internet Access, Microwave and Refrigerator, Desk, Flat Screen Television

  • Sleeps 2

Accessible-1 King, Mobility Accessible, Bathtub, Non-Smoking

  • Sleeps 2

1 King Bed, Non-Smoking, Kitchenette, Flat Screen Television, Desk, High Speed Internet Access

  • Sleeps 2

Accessible-Suite King Bed, Mobility Accessible, Bathtub, Sofabed, Non-Smoking

  • Sleeps 3

Suite-1 King Bed, Non-Smoking, Separate Living Area, Sofabed, Microwave and Refrigerator, Flat Screen Television, Desk

  • Sleeps 3

1 Queen Bed, Non-Smoking, Kitchenette, Flat Screen Television, Desk, High Speed Internet Access

  • Sleeps 2

2 Queen Beds, Non-Smoking, High Speed Internet Access, Microwave and Refrigerator, Desk, Flat Screen Television

  • Sleeps 4

2 Queen Beds, Non-Smoking, Kitchenette, Flat Screen Television, Desk, High Speed Internet Access

  • Sleeps 4

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About the neighborhood

Lubbock

SureStay Plus Hotel by Best Western Lubbock Medical Center places you within a 10-minute stroll of Covenant Lakeside Hospital and Maxey Park. This hotel has 112 rooms and welcomes guests with conveniences like free breakfast, an outdoor pool, and free self parking.

What's nearby

  • Maxey Park - 7 min walk - 0.4 miles
  • United Supermarkets Arena - 15 min walk - 0.8 miles
  • Texas Tech University - 2 min drive - 1.2 miles
  • Museum of Texas Tech University - 3 min drive - 1.7 miles
  • Rawls Course - 4 min drive - 1.4 miles

Getting around

  • Preston Smith Intl. Airport (LBB) - 17 min drive

Restaurants

  • ‪United Express Fuel - ‬11 min walk
  • ‪Starbucks - ‬16 min walk
  • ‪Starbucks - ‬7 min walk
  • ‪Pho District 1 - ‬11 min walk
  • ‪Our Daily Bread - ‬7 min walk

About this property

SureStay Plus Hotel by Best Western Lubbock Medical Center

At SureStay Plus Hotel by Best Western Lubbock Medical Center, guests enjoy features like an outdoor pool, a gym, and free WiFi in public areas. If you drive, put free parking to good use. The 24-hour front desk has staff always at the ready. Additional amenities include conference space, a business center, and a seasonal outdoor pool.
50-inch TVs come with satellite channels, and guests can stay connected with WiFi. Along with relaxing touches like hydromassage showers and spring water baths, bathrooms offer hair dryers and free toiletries. Sitting areas, free local calls, and desks are also standard.
Recreational amenities at the hotel include an outdoor pool and a fitness center.

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Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site

Food and drink

  • Free continental breakfast available daily
  • A bar/lounge

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Free rollaway/extra bed
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • 1,636 square feet of conference space
  • 2 meeting rooms
  • Business center

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shower/bathtub combination
  • Spring water bathtub
  • Towels provided

Entertainment

  • 50-inch TV with satellite channels

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Laptop workspace
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 11:00 AM
Early check-in subject to availability
An early check-in fee will be charged
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 15 per pet, per night, plus a deposit of USD 100 per stay
  • Pet weight must not exceed 80 lbs per pet
  • Service animals exempt from fees

Children and extra beds

  • Free rollaway/extra beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet deposit: USD 100 per stay
  • Pet fee: USD 15 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
  • Check-in: 4:00 PM
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free self parking, along with RV, bus, and truck parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

Additional information about polices, regulations, and more:

  • The seasonal pool is open from April to August.
  • Pool access available from 10:00 AM to 10:00 PM.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No cribs or infant beds are available.

Property is also known as

Baymont Inn Hotel Lubbock
Baymont Inn Lubbock
Best Western Plus Palms Hotel Lubbock
SureStay Plus Hotel Best Western Lubbock
SureStay Plus Best Western Lubbock
Baymont Inn Suites Lubbock
SureStay Plus Hotel by Best Western Lubbock Medical Center Hotel

Frequently asked questions

What's there to do near SureStay Plus Hotel by Best Western Lubbock Medical Center?

This hotel is located in Lubbock, a short 9-minute walk from Maxey Park and also 18 minutes on foot from United Supermarkets Arena. You'll also find Jones AT&T Stadium and Museum of Texas Tech University within a short drive.

How much does it cost to stay at SureStay Plus Hotel by Best Western Lubbock Medical Center?

As of May 18, 2026, prices found for a 1-night stay for 2 adults at SureStay Plus Hotel by Best Western Lubbock Medical Center on May 25, 2026 start from $82, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Will I be able to park at SureStay Plus Hotel by Best Western Lubbock Medical Center?

Yes, self parking is offered for free at the hotel. RV/bus/truck parking is also available for guests.

Does SureStay Plus Hotel by Best Western Lubbock Medical Center include a casino at the property?

No, SureStay Plus Hotel by Best Western Lubbock Medical Center doesn't have a casino.

Is there an indoor pool at SureStay Plus Hotel by Best Western Lubbock Medical Center?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have access between 10:00 AM and 10:00 PM and the seasonal pool is normally open from April until August.

Is SureStay Plus Hotel by Best Western Lubbock Medical Center a good place to stay for couples?

Couples staying at this hotel will appreciate amenities like a spring water bathtub as well as an outdoor pool and a bar/lounge.

Does SureStay Plus Hotel by Best Western Lubbock Medical Center have a hot tub?

No, but this hotel offers spring water bathtubs in all guestrooms.

Does SureStay Plus Hotel by Best Western Lubbock Medical Center have a restaurant with a breakfast menu?

SureStay Plus Hotel by Best Western Lubbock Medical Center offers free continental breakfast each morning though there is no restaurant.

Will SureStay Plus Hotel by Best Western Lubbock Medical Center allow pets to stay free of charge?

Although they can't stay for free, pets are welcome at SureStay Plus Hotel by Best Western Lubbock Medical Center for a fee of USD 15 per pet, per night. A deposit of USD 100 per stay is collected.

Does SureStay Plus Hotel by Best Western Lubbock Medical Center have connecting rooms available?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

How close is the airport from SureStay Plus Hotel by Best Western Lubbock Medical Center?

The closest major airport to SureStay Plus Hotel by Best Western Lubbock Medical Center is Preston Smith Intl. Airport (LBB), which is 9.7 mi away (17 minutes by car).

Can I book a room with a balcony at SureStay Plus Hotel by Best Western Lubbock Medical Center?

No, you won't find guestrooms with balconies at SureStay Plus Hotel by Best Western Lubbock Medical Center.

SureStay Plus Hotel by Best Western Lubbock Medical Center Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 425 out of 1006 reviews
Rating 8 - Good. 260 out of 1006 reviews
Rating 6 - Okay. 138 out of 1006 reviews
Rating 4 - Poor. 80 out of 1006 reviews
Rating 2 - Terrible. 103 out of 1006 reviews

7.6/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Mario

Stayed 1 night in Mar 2026

4/10 Poor

Arnulfo

Place was a little too dark almost felt like an abandoned hospital
Stayed 3 nights in Feb 2026

2/10 Terrible

Araseli

Stayed 1 night in Feb 2026

8/10 Good

rodney, Perryton

Liked: Cleanliness, amenities, property conditions & facilities
It was a nice hotel, just didn’t like how the door to the outside to go down stairs kept slamming all night long
Stayed 2 nights in Feb 2026

2/10 Terrible

Christopher

Disliked: Cleanliness, staff & service, amenities
Room smelled like smoke, breakfast wasn’t great, bugs in the bathroom floor.
Stayed 1 night in Feb 2026

2/10 Terrible

Joann

Traveled with partner
Disliked: Amenities, property conditions & facilities
Stars two nights first night was ok but the next night (Saturday) awful ..they need security at night , there was so much running around people being loud , screaming and hallways smelled liked weed !!! Don’t know if due to bar that they have but very very loud .. will never stay there again !!! And it’s a shame since it’s close to medical center
Stayed 2 nights in Feb 2026

6/10 Okay

Gonzalo

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Air conditioning unit was loud and didn’t cool at all
Stayed 1 night in Feb 2026

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Feb 2026

8/10 Good

Xavier

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
.
Stayed 1 night in Feb 2026

6/10 Okay

Irma

Stayed 1 night in Jan 2026

8/10 Good

Irma

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Breakfast could have more selections.
Stayed 1 night in Jan 2026

10/10 Excellent

Vydon

Liked: Cleanliness, staff & service, amenities
I shall return and recommend this hotel The breakfast was very good
Stayed 2 nights in Jan 2026

4/10 Poor

Trystan

Traveled with family
One of the bed had bed bugs the other queen bed was free of bed bugs. Had bites all over
Stayed 2 nights in Jan 2026

6/10 Okay

John

Liked: Cleanliness, staff & service, room comfort
Breakfast buffet food was cold.
Stayed 2 nights in Jan 2026

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities
The manager was very accommodating. We were in town due to an emergency. Our plans were 2 days but things changed and need to extend our stay. I returned later after checking out, told the manager we needed to extend the stay he got us back in the same room and early so we didn’t have to wait. He is a very nice man.
Stayed 2 nights in Jan 2026

2/10 Terrible

Quinton

Stayed 1 night in Jan 2026

10/10 Excellent

Jennifer

Stayed 2 nights in Jan 2026

10/10 Excellent

Marteil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a great stay
Stayed 1 night in Dec 2025

10/10 Excellent

Randie

Stayed 2 nights in Jan 2026

10/10 Excellent

Nancy D.

Stayed 1 night in Jan 2026

4/10 Poor

Melissa

Disliked: Cleanliness
Not clean. Found a pipe in room called front desk she wasn’t very happy having to come to get it because I didn’t want to touch it. Plus it stunk like mouse droppings but yes we stayed it was late and we were very tired.
Stayed 1 night in Dec 2025

10/10 Excellent

Christian

Stayed 1 night in Nov 2025

2/10 Terrible

Kelly

Stayed 1 night in Dec 2025

6/10 Okay

Mario

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean, staff was ok, location was good, never got to the bar. Breakfast was always missing something.
Stayed 2 nights in Dec 2025

8/10 Good

Magaly

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff was very kind and accommodating! Overall clean, but the pool was unusable.
Stayed 2 nights in Dec 2025

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