Skip to main content
Beginning of main content

Recent guest reviews

the quietness and the comfortable beds and pillows

it was ok. had to go get batteries for remote...but was helped soon

Was a great little hotel. Very friendly staff. Complimentary drinks were a plus..

Not very clean... Old bedding and mattresses. Stains on shower curtain, lamp shades, etc. You can tell they are taking short-cuts in housekeeping and maintenance. But the location was convenient to Texas Tech and medical facilities. Price was way too high for the age and condition of hotel and rooms.

Disappointment of a hotel, poorly kept, not clean, pool water is poorly maintain

Its an older hotel and showing its age. It served its purpose but i will look for something nicer in the future.

Nice hotel close to Texas Tech University where my son was involved in a basketball camp. Front desk was very helpful & nice.

It was ok . The a.c. was cold . Bed could a bit more comfortable

We've stayed here multiple times but this time it just seemed dirtier than usual. Maids did their jobs. Just old, stained linens, carpets, etc. Water in shower came out so hard it hurt your body. Weatherstripping loose on frig. Toilet runs periodically. When breakfast was over they removed everything (cereal, fruit, even napkins). Not a good experience.

Coffe maker did not work. Room was clean enough but they must have replaced a light bulb lately because it was not a normal light in the room. The absolute worst bed I have ever slept on. We had 2 kids with us and there were no extra blankets in the closet. When I checked in at almost 2 in the morning they had a wedding party going. Trash all over on the floor in the lobby. They were so loud we couldn't sleep. No point in complaining because they clearly were unable to control them.

not happy with the motel....more like a 2* than a 3...very old

It was a spur of the moment thing and I was instantly able to book the perfect room that fit our needs. It was probably the quietest hotel I have ever stayed in. I would definitely stay there again.

not clean, not clean, smell, outside doors not secure, disappointed My wife will never stay in a Baymont again.

All good except no coffee at the breakfast on Sunday. Coffee machine was broken, but they could have found a way to provide coffee

The location is so close to techs campus. Some of the friendliest hotel staff I've ever dealt with. Looks dated from the outside but don't let that fool you the inside and the rooms are very nice. Great deal and would recommend

It was pleasant and peaceful. Was not bothered repeatedly day of check out unlike most hotels. Pool very awesome little dirty but neat for the kids.

19th Street Lubbock TX

Hotel highlights

  • Free continental breakfast
  • Free WiFi and wired Internet in public areas
  • Free parking
  • Free airport shuttle

SureStay Plus Hotel by Best Western Lubbock Medical Center places you within 2 miles (3 km) of popular sights like Texas Tech University and University Medical Center. This hotel has 112 rooms and welcomes guests with conveniences like free breakfast, an outdoor pool, and free self parking.


Dining

Free continental breakfast is offered each morning.


Rooms

All 112 air-conditioned accommodations feature sitting areas. 50-inch TVs come with satellite channels, and guests can stay connected with WiFi. Along with relaxing touches like hydromassage showers and spring water baths, bathrooms offer hair dryers and free toiletries. Rooms also include free local calls.


Property features

At SureStay Plus Hotel by Best Western Lubbock Medical Center, guests enjoy features like an outdoor pool, a fitness center, and free WiFi in public areas. There's free parking, as well as a free airport shuttle during limited hours. The 24-hour front desk has staff always at the ready. Additional amenities include conference space, a business center, and laundry facilities.

Room options

Standard Room, 1 King Bed, Accessible, Bathtub

1 King Bed | Sleeps 2

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

1 King Bed | Sleeps 2

Suite, 1 King Bed with Sofa bed, Accessible, Bathtub (with Sofabed)

1 King Bed and 1 Double Sofa Bed | Sleeps 3

Standard Room, 1 Queen Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

1 Queen Bed and 1 Double Sofa Bed | Sleeps 2

Guest reviews for SureStay Plus Hotel by Best Western Lubbock Medical Center

Everyone (16) Business (2) Couples (1) Family (9) Other (1)
5
Everyone

By on Jan 2, 2021

Review comment responded on Jan 2, 2021

On behalf of our entire staff - It was our pleasure to provide you such a wonderful experience. We would love to see you back on your next trip to the area!

5
Everyone

By on Mar 23, 2020

Review comment responded on Mar 24, 2020

We sincerely appreciate your valued business and thank you for taking the time to rate your stay. It was wonderful to have you and we would like to invite you back the next time you are in the area.

3
Everyone

By on Mar 5, 2020

Review comment responded on Mar 7, 2020

Thank you for your honest feedback. We hope to hear more from you for us to know where we need to improve more. We will continue to improve our services for us to serve our customers better and make sure that they have a comfortable stay. I do hope you'll return and let us show you a far better experience.

3
Everyone

By on Jan 31, 2020

Review comment responded on Feb 3, 2020

Thank you for taking the time to rate your recent stay with us. We hope to hear more from you for us know how to serve you better. Hope to see you soon!

5
Partner Couples Family

the quietness and the comfortable beds and pillows

By on Jul 27, 2019

Review comment responded on Jul 27, 2019

Dear Valued Guest Thank you for your recent visit. Your feedback is very important to us. We are glad you enjoyed your stay and hope to see you on your next visit.

3
Friends

it was ok. had to go get batteries for remote...but was helped soon

By on Jul 17, 2019

Review comment responded on Jul 17, 2019

Thank you for your valuable opinion regarding our hotel. Guest comments such as yours help us to continuously improve. Thank you for your business.

5
Family Family

Was a great little hotel. Very friendly staff. Complimentary drinks were a plus..

By on Jul 12, 2019

Review comment responded on Jul 13, 2019

On behalf of our entire staff - thank you for the wonderful rating. We look forward to your next visit!

3
Everyone

Not very clean... Old bedding and mattresses. Stains on shower curtain, lamp shades, etc. You can tell they are taking short-cuts in housekeeping and maintenance. But the location was convenient to Texas Tech and medical facilities. Price was way too high for the age and condition of hotel and rooms.

By , from TN on Oct 1, 2018

Review comment responded on Oct 9, 2018

Dear Valued Guest Thank you for your feedback. We have recently taken ownership of the hotel and have started construction and renovations to bring the hotel up to date. I apologize for inconvenience you may have encountered during your stay. These issues will be brought to the attention of management and will be addressed. We hope to see you on your next visit.

2

need updating, carpet old dirty and smelly

Everyone

Disappointment of a hotel, poorly kept, not clean, pool water is poorly maintain

By , from Mckinney, Tx on Aug 3, 2018

Review comment responded on Sep 25, 2018

Dear Valued Guest Thank you for your recent visit. We greatly apologize for any inconvenience you may have encountered during your stay. We recently underwent conversion and have started new remodeling. Our staff and new ownership has made it our number one priority to make every guest feel comfortable during their stay. We hope to see you on your next visit.

3
Everyone

Its an older hotel and showing its age. It served its purpose but i will look for something nicer in the future.

By on Jul 19, 2018

SureStay Plus Hotel by Best Western Lubbock Medical Center

3901 19th Street, Lubbock, TX 79410
url importing http://www.orbitz.com/Lubbock-Hotels-SureStay-Plus-Hotel-by-Best-Western-Lubbock-Medical-Center.h3808989-p2.Hotel-Reviews
There was an error importing /Lubbock-Hotels-SureStay-Plus-Hotel-by-Best-Western-Lubbock-Medical-Center.h3808989-p2.Hotel-Reviews, error: javax.servlet.jsp.JspTagException: 301 http://www.orbitz.com/Lubbock-Hotels-SureStay-Plus-Hotel-by-Best-Western-Lubbock-Medical-Center.h3808989-p2.Hotel-Reviews