Well kept property that is located close to the highway. Convenient and good value for amenities.
Michelle from the front desk was awesome. Rooms were not clean and in need of repair. Too many people coming in and out all hours of the day and night. Constant slamming of doors and dogs barking. Pool was over
Was not satisfied with the quality of the hotel for the price.
The sheets were not soft and the room was not very clean
Aweful. Locked out everyday. Key kept needing to be set. Someone smoking something in rooms smell was unbearable. Overcharged kept charging even after already paid through orbits. Never again here
The manager on duty at 5am made coffee for us as we needed to leave earlier than the breakfast opened.
Location was great. Water pressure not too good and shower was dirty AC cycled too often at night and was loud.
Okay price rate, breakfast served to go, but hotel has ridiculous pool policy
People were very friendly & helpful, room needs some refurbishing, needs new floor in bathroom we were in, & a new showerhead, mattresses need to be replaced. But great for the price.
Nice pool and hot tub. Room were clean. Bathrooms need to be updated.
Not that clean furniture pretty dusty and old. Beds were comfortable people above us stomped around til late very irritating
Lovely hotel with an excellent location. Would stay there again.
I really enjoyed staying here. It has everything needed to unwind and get ready for the next day. Bar, pool, spa and Breakfast in the morning.
Hawthorn Suites by Wyndham Lubbock places you next to Covenant Lakeside Hospital and within a 5-minute walk of Maxey Park. This 3-star hotel has 132 guestrooms and offers conveniences like a bar/lounge, an indoor pool, and free in-room WiFi.
At the end of the day, the bar/lounge is a great place to grab a drink.
TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and free toiletries. Other standard amenities include refrigerators, microwaves, and coffee makers.
Guests staying at Hawthorn Suites by Wyndham Lubbock enjoy an indoor pool, a gym, and free WiFi in public areas. There's free parking if you drive. The 24-hour front desk has staff standing by to help with luggage storage, securing valuables, and dry cleaning/laundry. Additional amenities include a spa tub, conference space, and a business center.
Well kept property that is located close to the highway. Convenient and good value for amenities.
Michelle from the front desk was awesome. Rooms were not clean and in need of repair. Too many people coming in and out all hours of the day and night. Constant slamming of doors and dogs barking. Pool was over
I'm glad that Michelle was able to get you checked in with great customer service. I'm sorry to hear that you were not satisfied with your room. We have been working on repairs throughout the hotel.
Was not satisfied with the quality of the hotel for the price.
I'm sorry to see that we seemed to have missed the mark this time around. I hope you will give us another chance in the future.
The sheets were not soft and the room was not very clean
I apologize that our cleanliness did not meet your expectations, I will discuss with our housekeeping team what we can do to improve our presentation and sanitation for our guests. Thank you for taking the time to leave us with this feedback and we hope to earn your business in the future.
Aweful. Locked out everyday. Key kept needing to be set. Someone smoking something in rooms smell was unbearable. Overcharged kept charging even after already paid through orbits. Never again here
I'm sorry to hear about the keys demagnetizing. Please reach out to Expedia in regards to the payment errors, so that we can make any necessary changes.
I'm sorry to see that your stay didn't go as planned. This isn't the experience we want for our guests. We are continuously working to better ourselves and our hotel. I hope you will give us another chance in the future.
I'm sorry to see that we didn't quite hit the mark this time. Your experience is very important to us and we are continuously looking for ways to better our hotel. I hope you will give us another chance in the future, as we continue to grow as a team and a property.
The manager on duty at 5am made coffee for us as we needed to leave earlier than the breakfast opened.
I'm happy to see that the team was able to leave this great last impression. Thank you for bringing this to my attention. We look forward to your next visit.
I'm sorry to see we missed the mark this time. I hope you will visit us in the future, so that we can provide the experience we expect for all of our guests.
Location was great. Water pressure not too good and shower was dirty AC cycled too often at night and was loud.
I'm sorry to hear about the AC issues. We have instructed our housekeepers to keep the AC switched to On from now on, as Auto can cause difficulties like this. Thank you for sharing your experience with us.
Thank you for staying with us. We hope to see you again soon.