The sheets were not soft and the room was not very clean
Aweful. Locked out everyday. Key kept needing to be set. Someone smoking something in rooms smell was unbearable. Overcharged kept charging even after already paid through orbits. Never again here
The manager on duty at 5am made coffee for us as we needed to leave earlier than the breakfast opened.
Location was great. Water pressure not too good and shower was dirty AC cycled too often at night and was loud.
Okay price rate, breakfast served to go, but hotel has ridiculous pool policy
People were very friendly & helpful, room needs some refurbishing, needs new floor in bathroom we were in, & a new showerhead, mattresses need to be replaced. But great for the price.
Nice pool and hot tub. Room were clean. Bathrooms need to be updated.
Not that clean furniture pretty dusty and old. Beds were comfortable people above us stomped around til late very irritating
Lovely hotel with an excellent location. Would stay there again.
I really enjoyed staying here. It has everything needed to unwind and get ready for the next day. Bar, pool, spa and Breakfast in the morning.
This property has really gone down hill over the past 4 years. I stayed here for the last time. I’m in Lubbock 3 nights a week and my family refuses to stay here because of the smell! It’s seems to me they’ve given up on cleanliness, repairs and customer service. And when brought up to management, they made it clear THEY DO NOT CARE! Beware
WE got into our room and the Air Conditioner was set at 60 degrees and water was all over the floor around the unit from freezing up or condensation. It smelled like an old tennis shoe in a locker room. Unit was replaced after we complained on Saturday with promise that floor would be cleaned/dried. It was not taken care of and the moldly/musty smell permeated the room when we got back from daytime football game. It was so bad we went out and stayed with a friend who had a room there. I did complain to front desk Saturday and again on check out. This should result in a refund or credit for sure! Also elevators were not working....one was out completely and the other was intermittent at best. On several occasions we had to use stairways.
Hawthorn Suites by Wyndham Lubbock places you within 2 miles (3 km) of popular sights like Texas Tech University and United Supermarkets Arena. This 3-star hotel has 132 guestrooms and offers conveniences like free breakfast, an indoor pool, and free in-room WiFi.
Free full breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM. At the end of the day, the bar/lounge is a great place to grab a drink.
Hawthorn Suites by Wyndham Lubbock's 132 rooms are recently renovated and provide microwaves, refrigerators, and coffee makers. TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and free toiletries. Other standard amenities include free long-distance calls, free local calls, and safes.
Guests staying at Hawthorn Suites by Wyndham Lubbock enjoy an indoor pool, a gym, and free WiFi in public areas. There's free parking if you drive. The 24-hour front desk has staff standing by to help with luggage storage, securing valuables, and dry cleaning/laundry. Additional amenities include a spa tub, conference space, and a business center.
The sheets were not soft and the room was not very clean
Aweful. Locked out everyday. Key kept needing to be set. Someone smoking something in rooms smell was unbearable. Overcharged kept charging even after already paid through orbits. Never again here
I'm sorry to hear about the keys demagnetizing. Please reach out to Expedia in regards to the payment errors, so that we can make any necessary changes.
I'm sorry to see that your stay didn't go as planned. This isn't the experience we want for our guests. We are continuously working to better ourselves and our hotel. I hope you will give us another chance in the future.
I'm sorry to see that we didn't quite hit the mark this time. Your experience is very important to us and we are continuously looking for ways to better our hotel. I hope you will give us another chance in the future, as we continue to grow as a team and a property.
The manager on duty at 5am made coffee for us as we needed to leave earlier than the breakfast opened.
I'm happy to see that the team was able to leave this great last impression. Thank you for bringing this to my attention. We look forward to your next visit.
I'm sorry to see we missed the mark this time. I hope you will visit us in the future, so that we can provide the experience we expect for all of our guests.
Location was great. Water pressure not too good and shower was dirty AC cycled too often at night and was loud.
I'm sorry to hear about the AC issues. We have instructed our housekeepers to keep the AC switched to On from now on, as Auto can cause difficulties like this. Thank you for sharing your experience with us.
Okay price rate, breakfast served to go, but hotel has ridiculous pool policy
So sorry to hear you had a bad experience with the pool. I'll make sure to let all front desk inform people about the pool policy upon check in. But thank you for the review and for choosing us to stay with. :-)
Thank you for your kind review. We look forward to seeing you again.
People were very friendly & helpful, room needs some refurbishing, needs new floor in bathroom we were in, & a new showerhead, mattresses need to be replaced. But great for the price.
Thank you for your review. We are working on updating certain rooms. Were glad to hear your stay was pleasant. We hope to see you back soon.
I apologize that our cleanliness did not meet your expectations, I will discuss with our housekeeping team what we can do to improve our presentation and sanitation for our guests. Thank you for taking the time to leave us with this feedback and we hope to earn your business in the future.