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Best Western Caprock Inn

2.5 out of 5.0

Recent guest reviews

Tried to cancel the reservation with the on site staff, was told I had to contact Expedia. Expedia hold was almost 40 minutes, extending me past the unbeknownst 4 PM deadline. I am advised that the hotel will be charging for a full night's stay. I realistically expect to pay a cancellation fee or penalty. Charging a guest for a full night's stay when they are a few minutes past the deadline breaks faith with the guest, is a terrible way to build trust and is just plain unacceptable as far as courtesy and goodwill.

We stayed at this hotel for one night to break up the drive from Ruidoso to home. There are two sections to this hotel. Our room was in the second section, across the street from the main building. I was a little concerned considering the back of my truck was full of our camping equipment, however, none of it was disturbed overnight. The room was very neat and clean. We were all sleeping comfortably until the roofers showed up. At check out, when I complained to the on-duty supervisor, she quickly did what she could to make up for my dissatisfaction. While I did appreciate what she had done, I was still not happy. I was told she could only do so much and that I needed to contact Nisha Patel. I contacted Nisha several days later. After a short conversation on the phone, Nisha was extremely helpful and we quickly came to a satisfactory conclusion.

Being in a small town there wasn't any competition. So I had to pay over $100 for an up stairs (no elevator) queen size room. I was not greeted a an Elite Member or was I offered a gift bag or extra points.. This hotel is not up to the Best Western standards.

Stay was to provide break in long trip to visit kids. Check-in and check-out was a breeze. Staff was friendly, cheerful, and helpful. The bedding was excellent. And the breakfast was great-hot waffles. sausage, biscuits & gravy, eggs, cereal, breakfast pastries, yogurt, coffee, juices, and more. We love the typical 'West Texas hospitality.'

This place is just ok and we have stayed here for one night at a time on several occasions when passing through however we have decided to stop in another town in the future. I'm not sure there is a nice hotel in Brownfield. Also we have yet to find a good restaurant in Brownfield other than Subway.

I was surprised the hotel was as nice in such an out of the way area. The room was spacious but dark. Bed was adequate. Bathroom had pink mold in shower area and carpet looked like it needed cleaning or replacing in that area. Breakfast was good and more than I expected.

I will never understand how this is rated the best place to stay in Brownfield. The clerk made a very rude remark about our home town when we checked in. We were in an "annex" that we had to locate ourselves. It was adaquate to stay one night, I suppose. If myhusband not been with me I would have left immediately. The sink water was hot enough but the bathtub "hot" water was tepid-at best. No hot water in a motel when the sink is right beside the bathtub. We should have left and gone to the Holiday Inn Express across the road.

Good clean room, really compfy bed. Not a bad breakfast. Easy check in and check out. Friendly staff. Fridge and microwave. Just a good basic Best Western. If they are clean, I am happy. What else do you need?

Rooms were very nice. Staff was extremely kind and helpful. And the location of the hotel was convenient especially when there were no rooms in Lubbock at the time we were planning our stay. Would definitely recommend this hotel.

Great place to stay friendly staff they are always accommodating. Best Western has a great value for the room and always want your stay to be enjoyable. The staff is always welcoming and making the check in and check out process smooth

321 Lubbock Rd Brownfield TX

Hotel highlights

  • Free full breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Outdoor pool

Best Western Caprock Inn places you within a leisurely stroll of Brownfield Family Aquatic Center and Terry County Heritage Museum. This motel has 50 rooms and welcomes guests with conveniences like free breakfast, an outdoor pool, and free in-room WiFi. It's also near Kiddie Park and Hamilton Historical Park.


Dining

Start your day off right with a free full breakfast.


Rooms

All 50 rooms feature microwaves, refrigerators, and coffee makers. Flat-screen TVs come with cable channels, and free WiFi keeps guests connected. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and free toiletries. Other standard amenities include phones, ironing boards, and desks.


Property features

At Best Western Caprock Inn, guests enjoy an outdoor pool, a fitness center, and free WiFi in public areas. Free parking is available if you drive.

Room options

Standard Room, 1 Queen Bed, Smoking, Refrigerator & Microwave

Queen 1 | Sleeps 2

Standard Room, 2 Queen Beds, Smoking, Refrigerator & Microwave

Queen 2 | Sleeps 4

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Queen 1 | Sleeps 2

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Queen 2 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

64% of guests recommend this hotel

Total of 110 reviews