Best Western Caprock Inn2.5 out of 5.0
Recent guest reviews
I would recommend this hotel highly the staff was excellent very professional room was outstanding. The free breakfast that is offered was good. Hot breakfast..The hotel iso located is in close proximity to restaurants and fast food.
This is a nice place to stay. I liked that I could park close to my door and didn't have to use elevators, etc. The room was totally updated, comfortable, clean and quiet. I enjoyed my stay. If I travel through Brownfield again, I will stay here.
There were a few flies and mosquitoes in the room, but they could have come in when we entered the room. The staff was helpful and nice, and the room was clean. Overall it was a good stay for the price.
We stayed at this motel for one night as we were just passing through. The room was clean and well stocked. The beds were comfortable and the room was quiet. There were two sections to this motel; the main section and a second section across a narrow street. We stayed in the second one story section. A simple breakfast was provided from 6:00 to 9:00. The staff was very friendly and helpful. They did match the price I found on-line.
Tried to cancel the reservation with the on site staff, was told I had to contact Expedia. Expedia hold was almost 40 minutes, extending me past the unbeknownst 4 PM deadline. I am advised that the hotel will be charging for a full night's stay. I realistically expect to pay a cancellation fee or penalty. Charging a guest for a full night's stay when they are a few minutes past the deadline breaks faith with the guest, is a terrible way to build trust and is just plain unacceptable as far as courtesy and goodwill.
We stayed at this hotel for one night to break up the drive from Ruidoso to home. There are two sections to this hotel. Our room was in the second section, across the street from the main building. I was a little concerned considering the back of my truck was full of our camping equipment, however, none of it was disturbed overnight. The room was very neat and clean. We were all sleeping comfortably until the roofers showed up. At check out, when I complained to the on-duty supervisor, she quickly did what she could to make up for my dissatisfaction. While I did appreciate what she had done, I was still not happy. I was told she could only do so much and that I needed to contact Nisha Patel. I contacted Nisha several days later. After a short conversation on the phone, Nisha was extremely helpful and we quickly came to a satisfactory conclusion.
Being in a small town there wasn't any competition. So I had to pay over $100 for an up stairs (no elevator) queen size room. I was not greeted a an Elite Member or was I offered a gift bag or extra points.. This hotel is not up to the Best Western standards.
Stay was to provide break in long trip to visit kids. Check-in and check-out was a breeze. Staff was friendly, cheerful, and helpful. The bedding was excellent. And the breakfast was great-hot waffles. sausage, biscuits & gravy, eggs, cereal, breakfast pastries, yogurt, coffee, juices, and more. We love the typical 'West Texas hospitality.'
This place is just ok and we have stayed here for one night at a time on several occasions when passing through however we have decided to stop in another town in the future. I'm not sure there is a nice hotel in Brownfield. Also we have yet to find a good restaurant in Brownfield other than Subway.
I was surprised the hotel was as nice in such an out of the way area. The room was spacious but dark. Bed was adequate. Bathroom had pink mold in shower area and carpet looked like it needed cleaning or replacing in that area. Breakfast was good and more than I expected.
- Free full breakfast
- Free WiFi in rooms and public areas
- Free parking
- Outdoor pool
Best Western Caprock Inn places you within a leisurely stroll of Brownfield Family Aquatic Center and Terry County Heritage Museum. This motel has 50 rooms and welcomes guests with conveniences like free breakfast, an outdoor pool, and free in-room WiFi. It's also near Kiddie Park and Hamilton Historical Park.
Start your day off right with a free full breakfast.
All 50 rooms feature microwaves, refrigerators, and coffee makers. Flat-screen TVs come with cable channels, and free WiFi keeps guests connected. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and free toiletries. Other standard amenities include phones, ironing boards, and desks.
At Best Western Caprock Inn, guests enjoy an outdoor pool, a fitness center, and free WiFi in public areas. Free parking is available if you drive.
Reviews from Trip Advisor
64% of guests recommend this hotelTotal of 114 reviews