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SureStay Plus Hotel by Best Western Lubbock Medical Center

2.5 star property
Hotel with free breakfast, near Texas Tech University

Choose dates to view prices

Photo gallery for SureStay Plus Hotel by Best Western Lubbock Medical Center

Exterior
Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | 1 bedroom, desk, laptop workspace, free rollaway beds
Outdoor pool
Terrace/patio
Lobby

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Parking available
  • Pool
  • Pet friendly
  • Gym

Explore the area

View in a map
3901 19th Street, Lubbock, TX, 79410
  • Place, Covenant Lakeside Hospital
    ‪5 min walk‬
  • Place, University Medical Center
    ‪2 min drive‬
  • Place, Texas Tech University
    ‪2 min drive‬
  • Airport, Lubbock, TX (LBB-Preston Smith Intl.)
    ‪13 min drive‬

Room options

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed) | 1 bedroom, desk, laptop workspace, free rollaway beds

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

9.0 out of 10
Wonderful
(2 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | 1 bedroom, desk, laptop workspace, free rollaway beds

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.4 out of 10
Very good
(29 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

1 bedroom, desk, laptop workspace, free rollaway beds

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.6 out of 10
Excellent
(49 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

1 bedroom, desk, laptop workspace, free rollaway beds

Standard Room, 1 King Bed, Accessible, Bathtub

8.8 out of 10
Excellent
(14 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Bathtub (with Sofabed)

Suite, 1 King Bed, Accessible, Bathtub (with Sofabed) | 1 bedroom, desk, laptop workspace, free rollaway beds

Suite, 1 King Bed, Accessible, Bathtub (with Sofabed)

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed) | 1 bedroom, desk, laptop workspace, free rollaway beds

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Kitchenette

1 bedroom, desk, laptop workspace, free rollaway beds

Standard Room, 1 King Bed, Non Smoking, Kitchenette

10.0 out of 10
Exceptional
(4 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Kitchenette

1 bedroom, desk, laptop workspace, free rollaway beds

Standard Room, 1 Queen Bed, Non Smoking, Kitchenette

7.0 out of 10
Good
(2 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Kitchenette

Standard Room, 2 Queen Beds, Non Smoking, Kitchenette | 1 bedroom, desk, laptop workspace, free rollaway beds

Standard Room, 2 Queen Beds, Non Smoking, Kitchenette

7.2 out of 10
Good
(9 reviews)
  • Sleeps 4
  • 2 Queen Beds

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About the neighborhood

Lubbock

SureStay Plus Hotel by Best Western Lubbock Medical Center places you within a 10-minute stroll of Covenant Lakeside Hospital and Maxey Park. This hotel has 112 rooms and welcomes guests with conveniences like free breakfast, an outdoor pool, and free self parking.

What's nearby

  • Covenant Lakeside Hospital - 5 min walk - 0.3 miles
  • United Supermarkets Arena - 15 min walk - 0.8 miles
  • University Medical Center - 2 min drive - 1.2 miles
  • Texas Tech University - 2 min drive - 1.0 mile
  • Jones AT&T Stadium - 2 min drive - 1.9 miles

Getting around

  • Preston Smith Intl. Airport (LBB) - 13 min drive

Restaurants

  • ‪United Express Fuel - ‬11 min walk
  • ‪Our Daily Bread - ‬8 min walk
  • ‪Starbucks - ‬16 min walk
  • ‪Smoothie King - ‬3 min walk
  • ‪Pho District 1 - ‬11 min walk

About this property

SureStay Plus Hotel by Best Western Lubbock Medical Center

Hotel with free breakfast, near Texas Tech University
At SureStay Plus Hotel by Best Western Lubbock Medical Center, guests enjoy features like an outdoor pool, a gym, and free WiFi in public areas. If you drive, put free parking to good use. The 24-hour front desk has staff always at the ready. Additional amenities include conference space, a business center, and a seasonal outdoor pool.
50-inch TVs come with satellite channels, and guests can stay connected with WiFi. Along with relaxing touches like hydromassage showers and spring water baths, bathrooms offer hair dryers and free toiletries. Sitting areas, free local calls, and desks are also standard.
Recreational amenities at the hotel include an outdoor pool and a fitness center.

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Oct 26 - Oct 27
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Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site

Food and drink

  • Free continental breakfast available daily
  • A bar/lounge

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Free rollaway/extra bed
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • 1,636 square feet of conference space
  • 2 meeting rooms
  • Business center

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shower/bathtub combination
  • Spring water bathtub
  • Towels provided

Entertainment

  • 50-inch TV with satellite channels

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Laptop workspace
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 11:00 AM
Early check-in subject to availability
An early check-in fee will be charged
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 15 per pet, per night, plus a deposit of USD 100 per stay
  • Pet weight must not exceed 80 lbs per pet
  • Service animals exempt from fees

Children and extra beds

  • Free rollaway/extra beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for in-room wireless internet: USD 0.00 per stay (rates may vary)
  • Pet deposit: USD 100 per stay
  • Pet fee: USD 15 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
  • Check-in: 4:00 PM
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free self parking, along with RV, bus, and truck parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

Additional information about polices, regulations, and more:

  • The seasonal pool is open from April to August.
  • Pool access available from 10:00 AM to 10:00 PM.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No cribs or infant beds are available.

Property is also known as

Baymont Inn Hotel Lubbock
Baymont Inn Lubbock
Best Western Plus Palms Hotel Lubbock
SureStay Plus Hotel Best Western Lubbock
SureStay Plus Best Western Lubbock
Baymont Inn Suites Lubbock
SureStay Plus Hotel by Best Western Lubbock Medical Center Hotel

Frequently asked questions

What's there to do near SureStay Plus Hotel by Best Western Lubbock Medical Center?

This hotel is located in Lubbock, a short 18-minute walk from United Supermarkets Arena and also 10 minutes on foot from Maxey Park. You'll also find Jones AT&T Stadium and Alamo Drafthouse Cinema within a short drive.

How much does it cost to stay at SureStay Plus Hotel by Best Western Lubbock Medical Center?

As of Oct 16, 2025, prices found for a 1-night stay for 2 adults at SureStay Plus Hotel by Best Western Lubbock Medical Center on Oct 19, 2025 start from $65.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Will I be able to park at SureStay Plus Hotel by Best Western Lubbock Medical Center?

Yes, self parking is offered for free at the hotel. RV/bus/truck parking is also available for guests.

Does SureStay Plus Hotel by Best Western Lubbock Medical Center include a casino at the property?

No, SureStay Plus Hotel by Best Western Lubbock Medical Center doesn't have a casino.

Is there an indoor pool at SureStay Plus Hotel by Best Western Lubbock Medical Center?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have access between 10:00 AM and 10:00 PM and the seasonal pool is normally open from April until August.

What do couples enjoy most about SureStay Plus Hotel by Best Western Lubbock Medical Center?

Couples staying at this hotel will appreciate amenities like a spring water bath as well as a bar and an outdoor pool.

Are there hot tubs at SureStay Plus Hotel by Best Western Lubbock Medical Center?

No, there isn't a spa tub at this hotel.

Does SureStay Plus Hotel by Best Western Lubbock Medical Center have a restaurant with a breakfast menu?

SureStay Plus Hotel by Best Western Lubbock Medical Center offers free continental breakfast each morning though there is no restaurant.

Will SureStay Plus Hotel by Best Western Lubbock Medical Center allow pets to stay free of charge?

Although they can't stay for free, pets are welcome at SureStay Plus Hotel by Best Western Lubbock Medical Center for a fee of USD 15 per pet, per night. A deposit of USD 100 per stay is collected.

Are there connecting rooms at SureStay Plus Hotel by Best Western Lubbock Medical Center?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

How close is the airport from SureStay Plus Hotel by Best Western Lubbock Medical Center?

The closest major airport to SureStay Plus Hotel by Best Western Lubbock Medical Center is Preston Smith Intl. Airport (LBB), which is 8.8 mi away (13 minutes by car).

Can I book a room with a balcony at SureStay Plus Hotel by Best Western Lubbock Medical Center?

No, there aren't any guestrooms with balconies at SureStay Plus Hotel by Best Western Lubbock Medical Center.

SureStay Plus Hotel by Best Western Lubbock Medical Center Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 409 out of 1010 reviews
Rating 8 - Good. 281 out of 1010 reviews
Rating 6 - Okay. 132 out of 1010 reviews
Rating 4 - Poor. 89 out of 1010 reviews
Rating 2 - Terrible. 99 out of 1010 reviews

7.6/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Olivia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was good the beds were not so soft, could feel the springs overall average stay
Stayed 2 nights in Aug 2025

8/10 Good

Ashley

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Loved the pool area
Stayed 3 nights in Jul 2025

8/10 Good

Melinda

Stayed 2 nights in Jul 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Warm welcome, easy check in, clean rooms,& finally safe area
Stayed 1 night in Jul 2025

2/10 Terrible

Joshua

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Yikes

Stayed 1 night in Jun 2025

10/10 Excellent

Erica

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

6/10 Okay

Aubrey

Business traveler
Disliked: Room comfort

Average - price is accurate

Front desk check in was rude, stains on bedding, the mattress was AWFUL and definitely needs to be replaced. Bathroom was clean and it was quiet so it was average. The room was cheap so you kinda get what you pay for…
Stayed 1 night in Jun 2025

10/10 Excellent

Soe

Stayed 1 night in Jun 2025

2/10 Terrible

Sara

Stayed 2 nights in Jun 2025

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

6/10 Okay

Stephen

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Jun 2025

2/10 Terrible

Zeke

Stayed 2 nights in Jun 2025

8/10 Good

Suzette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Sharon, ODESSA

Liked: Amenities, property conditions & facilities
Great breakfast great room great sale price
Stayed 1 night in Jun 2025

8/10 Good

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

jesus manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

8/10 Good

Candace

Stayed 1 night in Jun 2025

8/10 Good

ANDREA

Traveled with family
Liked: Cleanliness, amenities
Nice staff
Stayed 2 nights in May 2025

8/10 Good

Jodi

Traveled with family
Liked: Cleanliness, staff & service, room comfort
It wasn’t bad, but there was water damage in both the room and the bathroom. It kind of grossed me out. The pool was also disgusting. We went on graduation weekend, so there were not a lot of options, but I would probably look for other places to stay over this place
Stayed 2 nights in May 2025

10/10 Excellent

Tashawn B Bernard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 2 nights in May 2025

10/10 Excellent

Sherry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good the storm came and it flooded some area but the lady at the desk took it all in stride. She did amazing.
Stayed 1 night in Jun 2025

8/10 Good

Carley

Stayed 2 nights in May 2025

10/10 Excellent

Samantha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff. Front desk was super nice! Clean too!
Stayed 2 nights in May 2025

2/10 Terrible

ethan

Stayed 1 night in May 2025

8/10 Good

MARSHA

Liked: Cleanliness, property conditions & facilities
There was pubic hairs on the toilet and the bed was uncomfortable. other than that it was ok,
Stayed 1 night in May 2025

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