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SureStay Plus Hotel by Best Western Lubbock Medical Center

2.5 star property

Choose dates to view prices

Photo gallery for SureStay Plus Hotel by Best Western Lubbock Medical Center

A modern restaurant with a kitchen area, dining tables with chairs, and large windows offering a view of the outside.
A hotel entrance with a 'SureStay Plus Hotel' sign, a 'Copper Lounge' sign, and a modern architectural design with a covered entrance and a van parked outside.
A compact hotel room with a kitchenette, a flat-screen TV mounted on the wall, a desk with a chair, and a window with curtains.
A compact hotel room with a kitchenette, a dining area, a bed, and a TV.
A reception area with a dark wood reception desk, a red lamp, and a modern light fixture.

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Pet friendly
  • Parking included
  • Air conditioning

Explore the area

View in a map
3901 19th Street, Lubbock, TX, 79410
  • Place, Texas Tech University
    ‪2 min walk‬
  • Place, Maxey Park
    ‪8 min walk‬
  • Place, United Supermarkets Arena
    ‪15 min walk‬
  • Airport, Lubbock, TX (LBB-Preston Smith Intl.)
    ‪13 min drive‬

Room options

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

A hotel room with a bed, a chair, a nightstand, a lamp, and a picture on the wall.

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

9.0 out of 10
Wonderful
(2 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

A hotel room with two beds, a desk, a chair, a lamp, and a picture on the wall.

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.4 out of 10
Very good
(35 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free wired internet

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

A hotel room with a bed, desk, and nightstand, featuring a patterned carpet and neutral wall colors.

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.6 out of 10
Excellent
(57 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

A hotel room with a bed, desk, and nightstand, featuring a patterned carpet and neutral wall colors.

Standard Room, 1 King Bed, Accessible, Bathtub

9.0 out of 10
Wonderful
(18 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Bathtub (with Sofabed)

A hotel room with a bed, two bedside tables with lamps, a wall-mounted air conditioner, a window with curtains, and a framed picture on the wall.

Suite, 1 King Bed, Accessible, Bathtub (with Sofabed)

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

A hotel room with a bed, bedside table, lamp, and a window with curtains.

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free wired internet

View all photos for Standard Room, 1 King Bed, Non Smoking, Kitchenette

A hotel room with a large bed, two bedside tables with lamps, a desk with a chair, a flat-screen TV, and a window with curtains.

Standard Room, 1 King Bed, Non Smoking, Kitchenette

8.4 out of 10
Very good
(5 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Kitchenette

A hotel room with a large bed, two bedside tables with lamps, a desk with a chair, a flat-screen TV, and a window with curtains.

Standard Room, 1 Queen Bed, Non Smoking, Kitchenette

7.0 out of 10
Good
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free wired internet

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Kitchenette

A hotel room with two beds, a desk, a refrigerator, and a television.

Standard Room, 2 Queen Beds, Non Smoking, Kitchenette

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free wired internet

1 King Bed, Non-Smoking, High Speed Internet Access, Microwave and Refrigerator, Desk, Flat Screen Television

  • Sleeps 2
  • 1 King Bed

Accessible-1 King, Mobility Accessible, Bathtub, Non-Smoking

  • Sleeps 2
  • 1 King Bed

1 King Bed, Non-Smoking, Kitchenette, Flat Screen Television, Desk, High Speed Internet Access

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

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About the neighborhood

Lubbock

Texas Tech University is within a 5-minute walk of SureStay Plus Hotel by Best Western Lubbock Medical Center while other popular sites like United Supermarkets Arena are within a mile (2 km). This hotel has 112 rooms and welcomes guests with conveniences like free breakfast, an outdoor pool, and free self parking.

What's nearby

  • Texas Tech University - 2 min walk - 0.1 miles
  • Maxey Park - 8 min walk - 0.5 miles
  • United Supermarkets Arena - 15 min walk - 0.8 miles
  • Vietnam Archives at Texas Tech - 5 min drive - 2.8 miles
  • Rawls Course - 6 min drive - 2.4 miles

Getting around

  • Preston Smith Intl. Airport (LBB) - 17 min drive

Restaurants

  • ‪United Express Fuel - ‬11 min walk
  • ‪Starbucks - ‬7 min walk
  • ‪Starbucks - ‬16 min walk
  • ‪Arandas Taqueria - ‬2 min drive
  • ‪Picantes - ‬2 min drive

About this property

SureStay Plus Hotel by Best Western Lubbock Medical Center

At SureStay Plus Hotel by Best Western Lubbock Medical Center, guests enjoy features like an outdoor pool, a gym, and free WiFi in public areas. If you drive, put free parking to good use. The 24-hour front desk has staff always at the ready. Additional amenities include conference space, a business center, and a seasonal outdoor pool.
50-inch TVs come with satellite channels, and guests can stay connected with WiFi. Along with relaxing touches like hydromassage showers and spring water baths, bathrooms offer hair dryers and free toiletries. Sitting areas, free local calls, and desks are also standard.
Recreational amenities at the hotel include an outdoor pool and a fitness center.

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Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site

Food and drink

  • Free continental breakfast available daily
  • A bar/lounge

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Free rollaway/extra bed
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • 1,636 square feet of conference space
  • 2 meeting rooms
  • Business center

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shower/bathtub combination
  • Spring water bathtub
  • Towels provided

Entertainment

  • 50-inch TV with satellite channels

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Laptop workspace
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 11:00 AM
Early check-in subject to availability
An early check-in fee will be charged
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 15 per pet, per night, plus a deposit of USD 100 per stay
  • Pet weight must not exceed 80 lbs per pet
  • Service animals exempt from fees

Children and extra beds

  • Free rollaway/extra beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet deposit: USD 100 per stay
  • Pet fee: USD 15 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
  • Check-in: 4:00 PM
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free self parking, along with RV, bus, and truck parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

Additional information about polices, regulations, and more:

  • The seasonal pool is open from April to August.
  • Pool access available from 10:00 AM to 10:00 PM.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No cribs or infant beds are available.

Property is also known as

Baymont Inn Hotel Lubbock
Baymont Inn Lubbock
Best Western Plus Palms Hotel Lubbock
SureStay Plus Hotel Best Western Lubbock
SureStay Plus Best Western Lubbock
Baymont Inn Suites Lubbock
SureStay Plus Hotel by Best Western Lubbock Medical Center Hotel

Frequently asked questions

What's there to do near SureStay Plus Hotel by Best Western Lubbock Medical Center?

This hotel is located in Lubbock, a short 18-minute walk from United Supermarkets Arena and also 9 minutes on foot from Maxey Park. You'll also find Jones AT&T Stadium and Museum of Texas Tech University within a short drive.

How much does it cost to stay at SureStay Plus Hotel by Best Western Lubbock Medical Center?

As of Aug 3, 2026, prices found for a 1-night stay for 2 adults at SureStay Plus Hotel by Best Western Lubbock Medical Center on Aug 10, 2026 start from $71, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Will I be able to park at SureStay Plus Hotel by Best Western Lubbock Medical Center?

Yes, self parking is offered for free at the hotel. RV/bus/truck parking is also available for guests.

Does SureStay Plus Hotel by Best Western Lubbock Medical Center include a casino at the property?

No, SureStay Plus Hotel by Best Western Lubbock Medical Center doesn't have a casino.

Is there an indoor pool at SureStay Plus Hotel by Best Western Lubbock Medical Center?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have access between 10:00 AM and 10:00 PM and the seasonal pool is normally open from April until August.

Is SureStay Plus Hotel by Best Western Lubbock Medical Center a good place to stay for couples?

Couples staying at this hotel will appreciate amenities like a spring water bathtub as well as an outdoor pool and a bar/lounge.

Does SureStay Plus Hotel by Best Western Lubbock Medical Center have a hot tub?

No, but this hotel offers spring water bathtubs in all guestrooms.

Does SureStay Plus Hotel by Best Western Lubbock Medical Center have a restaurant with a breakfast menu?

SureStay Plus Hotel by Best Western Lubbock Medical Center offers free continental breakfast each morning though there is no restaurant.

Will SureStay Plus Hotel by Best Western Lubbock Medical Center allow pets to stay free of charge?

Although they can't stay for free, pets are welcome at SureStay Plus Hotel by Best Western Lubbock Medical Center for a fee of USD 15 per pet, per night. A deposit of USD 100 per stay is collected.

Does SureStay Plus Hotel by Best Western Lubbock Medical Center have connecting rooms available?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

How close is the airport from SureStay Plus Hotel by Best Western Lubbock Medical Center?

The closest major airport to SureStay Plus Hotel by Best Western Lubbock Medical Center is Preston Smith Intl. Airport (LBB), which is 9.7 mi away (17 minutes by car).

Can I book a room with a balcony at SureStay Plus Hotel by Best Western Lubbock Medical Center?

No, you won't find guestrooms with balconies at SureStay Plus Hotel by Best Western Lubbock Medical Center.

SureStay Plus Hotel by Best Western Lubbock Medical Center Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 430 out of 1007 reviews
Rating 8 - Good. 244 out of 1007 reviews
Rating 6 - Okay. 142 out of 1007 reviews
Rating 4 - Poor. 82 out of 1007 reviews
Rating 2 - Terrible. 109 out of 1007 reviews

7.6/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

joe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay for a great price!!
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our second time staying here and we enjoyed it once again!
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very kind and check in was fast and easy.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay for work
Stayed 5 nights in Mar 2026
Verified review

10/10 Excellent

Marteil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a great stay
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Jodie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice and big.nice and cozy quite and great! could not ask for more. This is my second time staying there. The staff were nice and helpful. Nice place to stay at .
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms and area and close to Dollar Tree, Friendly Staff and a quiet location and modern pool was closed and needed to be drained or cleaned
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast selections included: scrambled eggs, sausage, potatoes, biscuits, pastries, fresh fruits, etc.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Internet was fast staff was extremely friendly
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Vydon

Liked: Cleanliness, staff & service, amenities
I shall return and recommend this hotel The breakfast was very good
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Felipe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good for last minute
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Hollana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

The staff was friendly and the rooms were clean and comfortable.
Stayed 2 nights in Aug 2025
Verified review

6/10 Okay

John

Disliked: Staff & service, property conditions & facilities
Clean but run down
Stayed 1 night in Apr 2026
Verified review

6/10 Okay

Homero

Average place. High price.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Jodie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice place to stay at .staff was very professional. Very nice. People .had everything I needed in the room so it was great. We’ll definitely recommend to family and friends.
Stayed 2 nights in Mar 2026
Verified review

2/10 Terrible

Coni

Disliked: Cleanliness
No, breakfast was stale
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent breakfast, clean room, overall a nice stay
Stayed 2 nights in Aug 2025
Verified review

10/10 Excellent

Marissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly service, breakfast was fresh and room was clean.
Stayed 1 night in Sep 2025
Verified review

6/10 Okay

Marcia

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We were on the first floor. There were some ants. The swimming pool was closed for the season, we were a bit disappointed.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in and friendly/helpful staff.
Stayed 2 nights in Aug 2025
Verified review

10/10 Excellent

Desiree

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a great and peaceful stay
Stayed 3 nights in Apr 2025
Verified review

10/10 Excellent

Sharon

Liked: Amenities, property conditions & facilities
Great breakfast great room great sale price
Stayed 1 night in Jun 2025
Verified review

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities
Staff was friendly and easy check in and check out process. Room was clean and spacious.
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities
Always a great stay
Stayed 1 night in Sep 2024
Verified review

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything and everyone staff sucked
Stayed 1 night in Apr 2026

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