wouldn’t stay here again. The property itself was clean, but the service fell far below what you’d expect from a place marketed as “luxury.”
Almost everything comes with an extra charge, and even basic services were handled poorly. I booked an airport pickup and ended up waiting over an hour and a half, eventually needing airport staff to help me get in touch with the hotel. On my birthday, there wasn’t even a simple acknowledgement, not essential, but it says a lot about their approach to hospitality.
When I ran out of essentials like toilet paper, the staff treated it as an inconvenience to bring some to my room. The concierge wasn’t helpful with local recommendations for activities or even basic things like supermarkets.
Overall: clean property, but disappointing service. Not worth the price, and definitely not a luxury experience.