I arrived late, after the 4 p.m. check-in time. However, the staff was friendly and helpful.
It was a scorching evening in North Hollywood, so the front desk person assigned me a lower floor room, claiming it was cooler. However, this was an accessible room, which I usually accept. However, this room was severely lacking in furniture. The bed was low to the ground, and the ironing board was tiny for someone in a wheelchair. It was quite challenging! Since I was only there for a night, I endured it.