8/10 Good
Adam
Traveled with family
Oct 21, 2025
Liked: Cleanliness
First, let me say that the hotel is in an incredible location. If you plan to go to a game at Wembley, which is what I was doing. So regardless of the issues I had I was very happy. I stayed there for the convenience. The room is fine, a bit dated, but clean.
I did have problems like when I checked, and I gave them the credit card for incidentals and when I ordered my first room service, they came and said you don’t have a card on hold, so it became a big issue I had to deal with at a time I didn’t want to.
But the biggest issue and it was incredibly stressful was that my wife and I were sleeping and the fire alarm went off and we were being told to immediately evacuate the building and not use the lifts. We were on the seventh floor, woken out of a sound sleep, and this was scary as hell with them telling us a fire is reported. So as we both frantically get dressed and try to grab a few things run out, somebody comes on over the loudspeaker saying OK that’s the end of our test. We had no idea with the test because we were sleeping. I’m guessing they made some kind of an announcement. We didn’t hear. Think about all the terrible situations that could arise. If you don’t speak English, if you are asleep, if you are in the shower.
It was very upsetting and completely unnecessary. They should have given us each a specific note. This test was going to happen.
Adam
Stayed 4 nights in Oct 2025