Best Western Logan Inn2.5 out of 5.0
Recent guest reviews
My husband and I have stayed here numerous times while riding the Hatfield McCoy trails. We usually get a king room, and have had no issues with anything!! Up until now, we went with a friend, when we called to make our reservation we wanted a suite, they do not offer those, so we ordered a room with 2 queens, and they said ok. When we got there they only had rooms with double beds. Why they did not tell us this on the phone was inexcusable, they also did not tell us they were in the middle of remodeling. Which is no big deal (it's actually a good thing) but a little heads up would be nice! Turns out they only have king or full/double beds. Now we are stuck , Holiday Inn was full. We get to the room and fall into bed (we were a late check in about 1:00 am) We get in the room and Cobb webs are on the ceiling, we are to tired to say anything then. The next morning I head to the breakfast bar I'm in there for a hour and a half waiting for my guys to get up out of the bed, guests are coming and going and no one has come in to maintain the food, or tables, garbage, nothing. We leave for the day about 7:45 am to 7:00 pm. We get to our room and the beds are NOT made, we can only tell she was in there as we did get fresh towels. So we tell the manager and he hopped on the phone and advised housekeeping right then and there. We go back to the room turn on the tv and there was no sound, we again go to the manager, he said there's not much I can do about that?? What the heck maybe we can switch Tv's or call maintenance or something, but no offers from management, so we go back to the room and start fiddling, if you unhook a wire from the cable box and plug it back in then you would have sound, but you would have to do this every time you changed the channel. I am a light sleeper and frequently wake up about 3:00 am usually I can go to the lobby and watch tv or read a book. Not this time, they didn't even have a sofa to sit on. I go to the breakfast bar once they are open, again guests come and go with no one maintaining it, finally someone comes in, about 45 minutes later and fills everything up. We leave for the day get back from a nice day of riding, shower, fall into bed. In the middle of the night I kept thinking something was crawling on me? The next morning I look under the covers and there is flys some dead some alive, and there was some kind of smoots (yuckyness ) all over the bottom of the bed. Gross this was really bad, because the beds were sooo small my husband turned around and put his head at that end, so we were sleeping head to toe, ( we are average size people, but when your used to sleeping in a king, a full bed is extremely tiny). The floor by the bathtub looked like it had not been cleaned in years, a build up of hair and dirt. Gross. All and all this experience was terrible!! We are in the Best Western rewards program and they usually give us the triple A discount. Not this time, they did not even offer us a discount period, for all the bad things that happened this time. (Why join the awards program? If you don't get any rewards?) we stay at Best Western maybe 6-8 times a year. We will definitely be rethinking where we stay in the future. Holiday Inn is a bit more expensive, but they are clean, and have a hot breakfast bar that is maintained!! Bottom line is just because you are remodeling, that is no excuse, for poor housekeeping, and maintenance, to your paying guests, that are getting no perks or discounts.
Stopped for a night when attending a family funeral. Rooms were clean and the place was very quiet. Lobby/breakfast area was under renovation but breakfast served was simple but adequate. Right off route 119 so convenient for travel to logan or charleston.
Food was very bad fruit was bad coffee warm not hot because water was not hot exercise equipment broken ice machine removed from floor hotel under renovation the staff was very nice wash cloth and towels dingy
All was good but there was some renovating in the lobby/Breakfast area not a problem they set up another room as a temporary breakfast area so all was good because there was no inconvenience, so if you are looking for a nice hotel in this area I would recommend it is a decent facility
Great little hotel tucked away in the mountains of Chapmanville, WV. Huddle House next door and awesome Giovanni's pizza right up the road. The staff is great. The rooms are comfy. The lobby / breakfast area is undergoing a complete renovation so be prepared to eat in a converted guest room.
The hotel is undergoing some renovations and the lobby and breakfast area are compromised. The real issue is with breakfast. It is located in a small room down the hall. The offering is an abbreviated cold display of breads, etc and standard cereals. There was no milk, no fruit and there was no milk for cereal. The coffee thermos had only 2 cups. Apparently the breakfast attendant was not available and the desk staff was trying to cope. She did not know where the milk was and promised to make more coffee, soon. We left without breakfast.
Everything was what you would expect. Clean room, good service. I erred and booked the wrong week on a prepaid reservation, but the gentleman at the front desk worked it out for me and switched my reservation.
We have stayed there twice now when we have gone down to ride the trails. Most recent stay was this weekend. First let's me say as far as hospitality of the front desk staff and housekeeping you couldn't ask for better people. They are great!!! I would give them both 5 stars. They also are great in recommending places to eat around the area. Now... the not so good stuff... management needs to break open their wallets and spend some money on this place. Both times we have stayed there the AC leaked all over the carpet and had been for some time. At first we thought it was just the room we stayed in the first time we were there. Nope... happened again this past weekend. Carpets smell of mildew ! Luggage smelled of mildew when we left. Don't dare put down clothes on the floor they will be soaking wet! Sofa bed mattresses are beyond of needing replaced. Front desk personnel tell me they are getting ready to paint, etc at the end of this month... I can only hope they spend the extra on getting the AC repaired and the carpet replaced. Otherwise you are going to continue to have mold issues . Again staff super helpful and friendly. Rooms are just a little to be desired .
Love the comfort and cleanliness of this hotel! The staff is friendly and helpful. The continental breakfast and area is very nice, clean, and inviting. I have booked this hotel for years, and it is my "go to" location when traveling to this area!
My luggage reeks like a wet nasty basement from staying in this hotel. The carpets are nasty - the walls are beat to pieces - the hotel looks like its 50 years old and it's probably only 20 - a/c was weak and ineffective - the tv signal went out early evening and wouldn't come back on and that is the only thing to do in the middle of nowhere - really really poor make reservations early at another hotel avoid this stink hole - it was fine years ago but not now.
- Free continental breakfast
- Free WiFi in rooms and public areas
- Free parking
- Indoor pool
Best Western Logan Inn is located 7.2 mi (11.6 km) from Chief Logan State Park and 12.3 mi (19.8 km) from Logan County Courthouse. This 60-room hotel welcomes guests with conveniences like free breakfast, an indoor pool, and a 24-hour fitness center. Riverview Country Club is also within a 30-minute drive of this Chapmanville hotel.
Free continental breakfast is included with your stay.
All 60 rooms feature coffee makers, ironing boards, and desks. Guests can enjoy cable TV and stay connected with free WiFi. Bathrooms have hair dryers and free toiletries.
Guests staying at Best Western Logan Inn enjoy an indoor pool, a 24-hour fitness center, and free WiFi in public areas. Free parking is included with your stay. Additional amenities include laundry facilities, a gift shop, and a TV in a common area.
Reviews from Trip Advisor
76% of guests recommend this hotelTotal of 105 reviews