Best Western Logan Inn2.5 out of 5.0
Recent guest reviews
Great little hotel tucked away in the mountains of Chapmanville, WV. Huddle House next door and awesome Giovanni's pizza right up the road. The staff is great. The rooms are comfy. The lobby / breakfast area is undergoing a complete renovation so be prepared to eat in a converted guest room.
The hotel is undergoing some renovations and the lobby and breakfast area are compromised. The real issue is with breakfast. It is located in a small room down the hall. The offering is an abbreviated cold display of breads, etc and standard cereals. There was no milk, no fruit and there was no milk for cereal. The coffee thermos had only 2 cups. Apparently the breakfast attendant was not available and the desk staff was trying to cope. She did not know where the milk was and promised to make more coffee, soon. We left without breakfast.
Everything was what you would expect. Clean room, good service. I erred and booked the wrong week on a prepaid reservation, but the gentleman at the front desk worked it out for me and switched my reservation.
We have stayed there twice now when we have gone down to ride the trails. Most recent stay was this weekend. First let's me say as far as hospitality of the front desk staff and housekeeping you couldn't ask for better people. They are great!!! I would give them both 5 stars. They also are great in recommending places to eat around the area. Now... the not so good stuff... management needs to break open their wallets and spend some money on this place. Both times we have stayed there the AC leaked all over the carpet and had been for some time. At first we thought it was just the room we stayed in the first time we were there. Nope... happened again this past weekend. Carpets smell of mildew ! Luggage smelled of mildew when we left. Don't dare put down clothes on the floor they will be soaking wet! Sofa bed mattresses are beyond of needing replaced. Front desk personnel tell me they are getting ready to paint, etc at the end of this month... I can only hope they spend the extra on getting the AC repaired and the carpet replaced. Otherwise you are going to continue to have mold issues . Again staff super helpful and friendly. Rooms are just a little to be desired .
Love the comfort and cleanliness of this hotel! The staff is friendly and helpful. The continental breakfast and area is very nice, clean, and inviting. I have booked this hotel for years, and it is my "go to" location when traveling to this area!
My luggage reeks like a wet nasty basement from staying in this hotel. The carpets are nasty - the walls are beat to pieces - the hotel looks like its 50 years old and it's probably only 20 - a/c was weak and ineffective - the tv signal went out early evening and wouldn't come back on and that is the only thing to do in the middle of nowhere - really really poor make reservations early at another hotel avoid this stink hole - it was fine years ago but not now.
last year, 2016 I had a bad experience, with housekeeping, my last 2 nights my room was not cleaned, I wrote a bad review for this visit. The manager replied to my comments that he would check up to see what happened, and he did. This year I could not have had a better experience, my room was cleaned daily, all my requests were taken care of promptly. I will stay here for many years to come. the one lady in housekeeping that did my room, "Retha", did an excellent job, many thanks to her for her hard work and for being so pleasant
it would honestly be worth driving an hour out of your way to experiance this nice hotel it is so nice and clean the staff is awesome. the breakfast bar is so very nice too. and the place next to the hotel has awesome food
From the front desk staff to the large, clean, and well appointed rooms, quality room and bedding furnishings, including convenient electrical and other necessities such as WIFI and TV, I was very pleasantly impressed. From now on, I will bring all my four wheeling guests, and conduct my personal business from this awesome location. Thank you for an enjoyable stay - I really needed it.
Excellent staff! Super friendly! Very clean rooms! I would recommend this hotel to anyone! The diner next door is good too! Right off the highway and easily accessible, nice pool and back patio, and comfortable beds!
Reviews from Trip Advisor
76% of guests recommend this hotelTotal of 101 reviews