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Best Western Plus Lockport Hotel

2.5 out of 5.0

Recent guest reviews

Provided the comfort we were looking for. We will return again. Thank you for the hospitality.

I always size up the hotel by how clean it is the minute I walk in. It was clean and neat and the front desk man was very pleasant and helpful. Our room was clean and tidy and asked for extra towels and got them right away. The gal that takes care of the breakfast bar was very nice and helpful. She goes beyond and above her duties. We will stay here again when visiting our cousins.

Comfortable bed. Staff gave me the wrong code for wireless, lost an hour of time trying to get online. No hot water by 10am. I was hoping for more from a Best Western but there's a brand new Hampton about a mile south of this one and I'll be staying there next time.

We had wasps in our room that had to be sprayed. The maintenance person was very nice and and quick to take care of the problem.

The location was very convenient for me. The front desk staff were not overly friendly or informative. My room was ok, but I noticed several cobwebs along the ceiling. Totally unacceptable. The ceilings were a bit tall, but not tall enough that you couldn't clean them.

I stay here weekly for business and its a perfect fit for me. They have great wifi and also hardline hookups. Rooms are clean and comfy and the staff is always friendly and helpful.

VERY helpful at front desk. Joella & Theresa did all they could to take care of a few glitches with my key card, then gave me a new one. They both were friendly , courteous & the type of person to have in that position. Kudos to them. I would stay there again. Any questions about restuarants or directions were answered with a smile by Joella.

The hotel is not far from Niagara Falls. But we got a smelly room. After complaint to the staff, we can not get other room, but some smell eating spray. The Hotel has no central AC and the window AC is humming loudly. My wife was bited by a bug while sleeping.

We stayed at the Holiday Inn at Lockport while viisting our son. The hotel was clean and the staff was very helpful.

The location is OK for the area, there are not as many things around. I would suggest staying closer to outlets if you are going to buffalo for shopping. The price was the main reason for my stay and for the price the room as clean and the staff was helpful. There is a mini fridge in the room. The noise level was a little higher than usual as I could clearly hear people in the hallways. The downside was that there was no conditioner provided. Also the TV was old.

My two Stays were just fine quiet clean and efficient frIendly staff.

i was impressed with how the staff was so pleasant and helpful. ex= i am on insulin and they quickly put in a frig. they also talked to me when they were not busy.btw i like to talk. for 15 days they were helpful and considerate . great housekeeping staff. the only peeve is i just could not get the heating cooling system set right i do think their rooms need to be insulated from the cold. but coming from guam has something to do with it. overall i really felt at home.

The hotel was nice, there was the smell of smoke present and being non smokers from california it took a minute to get used to but the smell was not overwhelming like some places you go to. We were greeted nicely and the hotel staff was very friendly and helpful with directions and general area questions.

No one was there in the Front Desk when I arrived.I had to wait for 20 mins to check in.Otherthan that,Hotel is nice and clean.

515 S Transit Street Lockport NY

Hotel highlights

  • Free hot/cold buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Indoor pool

Located within a mile (2 km) of Big Bridge, Best Western Plus Lockport Hotel is within 2 miles (3 km) of Kenan Center. This 95-room hotel has free breakfast along with conveniences like an indoor pool and free in-room WiFi. Located centrally in Lockport, it's also near Erie Canal Discovery Center and Lockport Caves.


Dining

Free hot/cold buffet breakfast is included with your stay and awaits you each morning from 6:30 AM to 10 AM.


Rooms

All 95 air-conditioned rooms provide refrigerators, coffee makers, and free local calls. 34-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Ironing boards and desks are also standard.


Property features

Best Western Plus Lockport Hotel features an indoor pool, a children's pool, and a fitness center. If you plan to drive, free parking is available. The front desk is staffed 24/7 to help with dry cleaning/laundry, tours or tickets, and securing valuables. Other amenities at this family-friendly hotel include free WiFi in public areas, conference space, and a 24-hour business center.

Room options

Standard Room, 1 Queen Bed, Accessible, Bathtub

Queen 1 | Sleeps 2

Standard Suite, 1 King Bed, Non Smoking, Jetted Tub

King 1 | Sleeps 4

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

Queen 2 | Sleeps 4

Standard Room, 1 King Bed, Non Smoking, Refrigerator

King 1 | Sleeps 2

Guest reviews for Best Western Plus Lockport Hotel

Everyone (5) Business (1) Couples (3) Family (3) Other (2)
4
Everyone

Provided the comfort we were looking for. We will return again. Thank you for the hospitality.

By on Feb 21, 2017

Review comment responded on Mar 16, 2017

Thank you for commenting! We look forward to having you back in the future. Will have to see what we can do to help earn the the extra star next time.

5

a visit to see cousins in middleport

Everyone

I always size up the hotel by how clean it is the minute I walk in. It was clean and neat and the front desk man was very pleasant and helpful. Our room was clean and tidy and asked for extra towels and got them right away. The gal that takes care of the breakfast bar was very nice and helpful. She goes beyond and above her duties. We will stay here again when visiting our cousins.

By , from Ohio on Nov 2, 2016

2

good but not great

Everyone

Comfortable bed. Staff gave me the wrong code for wireless, lost an hour of time trying to get online. No hot water by 10am. I was hoping for more from a Best Western but there's a brand new Hampton about a mile south of this one and I'll be staying there next time.

By on Oct 26, 2016

3

glad we were only there one night

Everyone

We had wasps in our room that had to be sprayed. The maintenance person was very nice and and quick to take care of the problem.

By on Aug 26, 2016

2

good location

Everyone

The location was very convenient for me. The front desk staff were not overly friendly or informative. My room was ok, but I noticed several cobwebs along the ceiling. Totally unacceptable. The ceilings were a bit tall, but not tall enough that you couldn't clean them.

By , from South Bend, IN on May 4, 2016

5

great for business stays.

BusinessTravelers

I stay here weekly for business and its a perfect fit for me. They have great wifi and also hardline hookups. Rooms are clean and comfy and the staff is always friendly and helpful.

By on May 7, 2015

4

good place to stay. near enough to town center.

Couples

VERY helpful at front desk. Joella & Theresa did all they could to take care of a few glitches with my key card, then gave me a new one. They both were friendly , courteous & the type of person to have in that position. Kudos to them. I would stay there again. Any questions about restuarants or directions were answered with a smile by Joella.

By on Sep 13, 2013

1

very bad experience

Families

The hotel is not far from Niagara Falls. But we got a smelly room. After complaint to the staff, we can not get other room, but some smell eating spray. The Hotel has no central AC and the window AC is humming loudly. My wife was bited by a bug while sleeping.

By on May 29, 2012

4

family visit

Families

We stayed at the Holiday Inn at Lockport while viisting our son. The hotel was clean and the staff was very helpful.

By on Apr 17, 2012

3

satisfied

Couples

The location is OK for the area, there are not as many things around. I would suggest staying closer to outlets if you are going to buffalo for shopping. The price was the main reason for my stay and for the price the room as clean and the staff was helpful. There is a mini fridge in the room. The noise level was a little higher than usual as I could clearly hear people in the hallways. The downside was that there was no conditioner provided. Also the TV was old.

By on Jan 3, 2012