Scarisbrick Hotel3.0 out of 5.0
Recent guest reviews
When we arrived at the hotel there was a couple of people complaining to the young receptionist, who handled them very well. when we got to our room it was dated and a little shabby, but clean. The bathroom door wouldn't shut properly without slamming it, though the bathroom was very clean, and the room curtains were very flimsy and had only 3 hooks in each. The remote for the TV didn't work at all, and when we tried to use the controls on the TV itself all we could do was turn it on to one chanel, we couldn't change channels or alter the volume. When we went to the bar for a drink there was no one serving, though a young man did tell us that he had clocked off so couldn't serve us and someone would be here soon, 5 minutes later a girl arrived and took our order. When we went to bed there was very loud music from downstairs which went on until after 2am, and we were on the third floor! this kept me awake. The breakfast was basic, no scrambled eggs, mushrooms or orange juice. When we checked out there was no one on reception so we waited and were told to just put our key in the slot. We would not stay again, have stayed in much nicer places for less mney - thought it was overpriced for what it was.
Well the scene was set as I entered the Scarisbrick reception. The smell of urine filled the air and the carpet stains were impressively widespread. As I waited patiently for my room keys I was filled with unease wondering if my room would look as terrible as the place smelled. I was not wrong. I got my keycard out to unlock the door but there was no need as my door was conveniently ajar so I could enter without the need of a room key. Once I had fully prepared myself and entered the room I was met by a plug in radiator that, in the middle of February, did little bar cover the terrible mould on the wall. Following this I felt a little faint and decided to retire to the restroom. The decor left much to be desired and I was unsure if the used plaster on the floor was part of this decor or was actually in fact - a used plaster, I was bemused either way. Due to this discovery, I decided to take a shower. If you enjoy third degree burns followed by ice cold refreshment then this is the place for you. Once I was ready, I departed my room to embark on a night of Southport’s finest offerings. Fortunately when I arrived back at my room I had enjoyed numerous beverages meaning that I didn’t notice although I had turned on my plug in heater - it was stone cold and I had slept in a room with a generous single digit temperature. All things considered, the best part of my Scarisbrick experience was checking out. I would recommend this hotel, but only to Mary Portas. Get to Southport Mary girl x
Unless you like partying until 4/5 a.m. in the morning this is not the hotel for you. We were given a room directly opposite the nightclub which was on the other side of the street ( approx. 6 metres away) the noise was horrific! I asked to be moved but no rooms available! I offered to pay for an upgrade but again they said no rooms available. For two nights we had to endure sleep deprivation. The food was ok rooms ok but one of our party had a very hard lumpy mattress, which needed attention. National holidays should think about pulling custom out of this hotel.
Me and my wife have just returned from a weekend break here we had been before and it was OK but this trip was awful firstly the food was awful the room needed a complete make over it was old and dated the mattress was wafer thin and finally the night club next door they had music playing extremely loud until 3am on the Monday morning there was groups fighting outside our window there after so I can honestly say I will never return again but on a good note the staff are lovely and friendly
Firstly this is an honest review and written from the heart on arrival we checked in and reception couldn’t find our booking.showed them email confirmation and payment details on several occasions the lady kept saying my name wrong (David) calling me Ian !! Then said we had booked room only no I have shown you our booking as 2 nights bed breakfast and one night dinner .Then in our room we went was very small old fashioned but to be fair clean on level 2 .we went for dinner in dining room and was absolutely shocked at the stranded of the food it was advertised as a roast dinner but wasn’t anything like one processed turkey meat warm a mix mash of vegetables red cabbage tinned yes tinned vegetables and deep fried roast potatoes that we’re mahogany colurd warm the soup was Luke warm vegetables soup and the deserts were £1 cakes out of Iceland no tea coffee or drink offered but it was self service and they were in other room .the breakfast was warm not hot Full English or wallpaper paste as porridge , apple juice was watered down horrible tea coffee out of machines was okay but staff didn’t know what they were doing and you had to wait to be seated as no structure in place On the first night Saturday the music from the night club in hotel was on till 3am and was very very load could here it clearly in our room on floor 2 on top of that the building next door is another night club and that was louder than the one in our hotel 4am it is open till on Sunday night a lot quieter as not open in hotel but we was watching people fighting outside the one next to us at 3am this morning shocking I have stayed in a few of Britannia hotels and by far this was the worst at checkout this morning wasn’t even asked if everything was alright as they must be fed up of people complaining one last thing the staff we dealt with were okay polite but you could see they were fed up sorry it’s long winded but it may help other people out thanks
I am a freelance coach driver I contacted the booking agency I informed them I would like to book at least 10 15 rooms I explained I personally would be attending the hotel 16/2/18 for 2 nights to see what the hotel had to offer I requested an executive suite and did not want a basic room the salesman assured me all rooms were superior I shall never ever book in at this hotel again the service was, to say the least appauling I reported our bed was so creaky it felt as if it was going to collapse they assured me maintenance would be in to look at it we left the hotel to have a look at other hotels in the area we got back at 3 and was told the maintenance man had been to the room and would be back later I do not like to be told blatant lies we had no sleep due to a club going on till 3 in the morning and when the club closed the crowd were shouting and swearing outside the evening meals were terrible no way would I expect my guest to be served that rubbish breakfast was excellent the only thing I can say I enjoyed the room cleanliness left a lot to be desired the entertainment was good service at the bar very very slow had to wait whilst bar staff collecting glasses I must finish by saying this was the worse hotel I have stayed in for ages no way will I book there
The bed we’re ok but the bedding needs replacing carpets are dirty room needs repaint. The rest of the downstairs was terrible smell was of old bear staff didn’t have a clue food poor and not hot but if you need a hotel for a night it’s ok
We stayed at the hotel for a overnight stay, the only thing that was good about it was the room, we paid extra for a suite and I am glad we did. The breakfast was bad, we had to wait ten minutes for a table and the breakfast was not great ,not a lot of choice at all. No internet in the room, the hotel is outdated and the staff are not friendly at all. The lift was so slow. I would not stay there again
Room clean and tidy. Walls paper thin hear everything from neighbouring rooms. Had a problem with parking. Which Scarisbrick said they had no legal requirement to solve. They had to disturb another resident to let us out after the numpty (being polite) blocked 3 cars in. We were there for 4 hours after checking out. We weren't even offered a complimentary drink and after asking we were told she (the receptionist) didn't have the authority to do that but never even found out whether we could. Diabolical public relations. Wouldn't recommend it and never going back. The toilet wouldn't flush properly. Tv reception appalling. No Wi-Fi in rooms. Mattress rock hard.
We booked to stay over night as was going to see a show at the Southport Theatre. We booked and stayed at The Scaresbrick hotel on Saturday 27th January. I am very disappointed to have to say, I would never want to stay in this hotel again. Our room was on the 3rd floor overlooking the Night Club. Hence, did not get any sleep at all, probably nodded off about 4.30am Sunday morning. I think if we'd have known this prior to booking we would never had stayed here. We did book in for breakfast, but after seeing the Hygeine standards of the hotel we decided to get a refund. The public lift was filthy and we were surprised to see a member of Kitchen staff using this lift to take food upstairs. Now I know he couldnt have possibly used the stairs but surely that lift should have been spotless and regularly cleaned. The room was clean and the bed comfortable but sadly are weekend was ruined by staying at this hotel. The response from the Customer Service Team eventually replied after 3 emails. No refund was offered and basically if I had read their details it does say the are in the middle of the town where all the night clubs are. I wont visit this hotel ever again.
- Free WiFi in public areas
- Free parking
- Onsite dining
- Indoor pool
Scarisbrick Hotel places you within a 10-minute stroll of Little Theatre Southport and Southport Pier. This 3-star hotel has 126 guestrooms and offers an indoor pool, free self parking, and a health club. Centrally located in Southport, the hotel is also a short walk from The Little Theatre and Floral Hall.
This hotel serves as home to a bar, along with a restaurant that specializes in British cuisine. You can sip a beverage at the coffee shop/café. For your convenience, a full breakfast is available for a fee.
All 126 individually decorated rooms provide coffee makers, ironing boards, and desks. Guests can expect WiFi and 22-inch flat-screen TVs with satellite channels. Bathrooms offer hair dryers and free toiletries.
Guests staying at Scarisbrick Hotel enjoy an indoor pool, a health club, and a spa tub. You can put free parking to good use if you drive. The front desk is staffed 24/7 to help with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include a sauna, free WiFi in public areas, and a meeting room.
Reviews from Trip Advisor
21% of guests recommend this hotelTotal of 1821 reviews