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Hotel Excelsior

3.0 star property
Hotel with a bar, steps from Marquis of Pombal Square

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Photo gallery for Hotel Excelsior

Bar (on property)
Quadruple Room | Desk, iron/ironing board, free cribs/infant beds, free WiFi
Point of interest
Interior entrance
Front of property

Reviews

7.0 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Room service
  • Bar
  • Housekeeping
  • Laundry

Explore the area

View in a map
Rua Rodrigues Sampaio, 172, Lisbon, 1150-282
  • Place, Avenida da Liberdade
    ‪1 min walk‬
  • Place, Marquis of Pombal Square
    ‪2 min walk‬
  • Place, Eduardo VII Park
    ‪2 min walk‬
  • Airport, Lisbon (LIS-Humberto Delgado)
    ‪7 min drive‬

Room options

View all photos for Double Room

Desk, iron/ironing board, free cribs/infant beds, free WiFi

Double Room

8.0 out of 10
Very good
(12 reviews)
  • 183 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Twin Room

Twin Room | Desk, iron/ironing board, free cribs/infant beds, free WiFi

Twin Room

  • 183 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Triple Room

Triple Room | Desk, iron/ironing board, free cribs/infant beds, free WiFi

Triple Room

8.0 out of 10
Very good
(7 reviews)
  • 269 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Quadruple Room

Quadruple Room | Desk, iron/ironing board, free cribs/infant beds, free WiFi

Quadruple Room

  • 377 sq ft
  • Sleeps 4
  • 4 Twin Beds

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About the neighborhood

Lisbon

Located in Lisbon City Center, Hotel Excelsior is adjacent to Marquis of Pombal Square and within a 5-minute walk of other popular sights like Eduardo VII Park. This 80-room, 3-star hotel welcomes guests with conveniences like a bar/lounge, free in-room WiFi, and a business center.

What's nearby

  • Avenida da Liberdade - 1 min walk - 0.1 miles
  • Marquis of Pombal Square - 2 min walk - 0.1 miles
  • Eduardo VII Park - 2 min walk - 0.1 miles
  • Botanical Garden - 8 min walk - 0.5 miles
  • Rossio Square - 18 min walk - 1.0 mile

Getting around

  • Marques de Pombal Station - 4 min walk
  • Rossio Station - 17 min walk
  • Humberto Delgado Airport (LIS) - 21 min drive

Restaurants

  • ‪A Padaria Portuguesa - ‬2 min walk
  • ‪Terraço Chill Out Limão - ‬4 min walk
  • ‪Local - Your Healthy Kitchen - ‬1 min walk
  • ‪94° - ‬2 min walk
  • ‪Santa Marta - ‬4 min walk

About this property

Hotel Excelsior

Hotel with a bar, steps from Marquis of Pombal Square
At Hotel Excelsior, guests have access to free WiFi in public areas, a business center, and laundry facilities. The front desk is staffed 24/7 to help with concierge services, luggage storage, and dry cleaning/laundry. Additional amenities include a banquet hall and a TV in a common area.
Guests can expect to find free WiFi and LCD TVs with satellite channels. Bathrooms have hair dryers and free toiletries. Other standard amenities include refrigerators, phones, and desks.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: EUR 5 for adults and EUR 5 for children
  • A bar/lounge

Things to do

  • TV in common areas

Family friendly

  • In-room crib
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business center

Accessibility

  • Elevator

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Free crib

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • LCD TV with satellite channels

Food and drink

  • Refrigerator
  • Room service

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:30 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
At check-in, guests must provide either a negative Antigen COVID-19 test result or a record of full COVID-19 vaccination
Negative COVID-19 test result requirement applies to all guests aged 13 and up, and test must have been administered no more than 24 hours prior to check-in; COVID-19 vaccination record requirement applies to all guests aged 13 and up; guests must have received complete vaccination at least 5 days prior to check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Rollaway/extra beds are available for EUR 35.0 per day
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: EUR 4.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately EUR 5 for adults and EUR 5 for children
  • Housekeeping is available for an additional fee
  • In-room safe fee: EUR 1.50 per night
  • Rollaway bed fee: EUR 35.0 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
  • Check-in: 2:30 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day.
Property Registration Number 3125

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.
  • Cashless payment methods are available for all transactions.
  • At check-in, guests must provide either a negative Antigen COVID-19 test result or a record of full COVID-19 vaccination.
  • The negative COVID-19 test result requirement applies to all guests aged 13 and up, and test must have been administered no more than 24 hours prior to check-in. COVID-19 vaccination record requirement applies to all guests aged 13 and up; guests must have received complete vaccination at least 5 days prior to check-in.

Property is also known as

Excelsior Hotel Lisbon
Excelsior Lisbon
Hotel Excelsior Lisbon
Hotel Excelsior Hotel
Hotel Excelsior Lisbon
Hotel Excelsior Hotel Lisbon

Frequently asked questions

Are free cancellation options available at Hotel Excelsior?

Hotel Excelsior provides free cancellation on some room rates. For additional details, review the cancellation policy on Orbitz.

What can I see around Hotel Excelsior?

This hotel is situated in Lisbon City Center, just steps from Avenida da Liberdade and Marquis of Pombal Square. You'll also find Rossio Square and Santa Justa Elevator within a short drive.

Is there parking available at Hotel Excelsior?

No, there isn't parking at this hotel.

Does Hotel Excelsior include a casino on the premises?

No, Hotel Excelsior doesn't have a casino.

Is there an indoor pool at Hotel Excelsior?

No, there is no indoor pool at this hotel.

Is Hotel Excelsior good for couples?

Couples staying at this hotel will appreciate amenities like a bar plus some guestrooms include minibars and bathrobes.

Does Hotel Excelsior have a hot tub?

No, there isn't a spa tub at this hotel.

Does Hotel Excelsior feature a restaurant that includes a breakfast menu?

Hotel Excelsior offers buffet breakfast each morning for a surcharge though there is no restaurant.

Will Hotel Excelsior allow pets to stay for free?

No, pets aren't allowed at Hotel Excelsior.

Are there connecting rooms at Hotel Excelsior?

No, this hotel doesn't feature connecting guestrooms.

How far is the airport from Hotel Excelsior?

The closest major airport to Hotel Excelsior is Humberto Delgado Airport (LIS), which is 5 mi away (21 minutes by car). Another top airport is Cascais (CAT), which is located 12.8 mi away (29-minute drive).

Can I book a room with a balcony at Hotel Excelsior?

No, there aren't any guestrooms with balconies at Hotel Excelsior.

Hotel Excelsior Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 142 out of 668 reviews
Rating 8 - Good. 224 out of 668 reviews
Rating 6 - Okay. 173 out of 668 reviews
Rating 4 - Poor. 80 out of 668 reviews
Rating 2 - Terrible. 49 out of 668 reviews

7.6/10

Cleanliness

7.8/10

Staff & service

6.4/10

Amenities

6.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

wagner

Liked: Cleanliness, staff & service
room to small..no space !!
Stayed 2 nights in Aug 2025

6/10 Okay

Jennifer

Traveled with family
Disliked: Property conditions & facilities, room comfort

No care to maintain room, terrible wear and tear

This is a basic hotel at best. The beds and linens were clean, breakfast was decent, but the overall condition of the room was terrible. The closet door frame was half broken off, there was a missing light cover so the fluorescent lightbulb was super bright at eye level, the bottom of the bathroom door was fraying so it dragged as you open it, the curtains were ripped off the bracket, the shower curtain was crooked and sliding down, etc. Absolutely no care in maintaining this room and making it minimally presentable. I paid €120 and feel very ripped off. Thank goodness we were only there one night.
Stayed 1 night in Sep 2025

10/10 Excellent

Veronika

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place!
Stayed 4 nights in Aug 2025

10/10 Excellent

Sabeen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2025

8/10 Good

Nelson

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the price is was a good hotel and the complimentary breakfast was reasonable. Location was good near Marquis Pombal statue.
Stayed 2 nights in Aug 2025

10/10 Excellent

fatemeh saber moghaddam

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff, quick place and very close to everyone.
Stayed 2 nights in Jul 2025

6/10 Okay

Flavio

Traveled with family
Liked: Cleanliness, staff & service, amenities
It’s ok for the price ! Good reception people
Stayed 6 nights in Jul 2025

10/10 Excellent

ASHEEDA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT SERVICE - ESPECIALLY BY IG
Stayed 4 nights in Jun 2025

10/10 Excellent

Swaveer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place according to price
Stayed 3 nights in Jul 2025

8/10 Good

Ryan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

2/10 Terrible

Galina

Traveled with family
Disliked: Amenities, property conditions & facilities
I strongly recommend avoiding this hotel. The entire property is extremely rundown with poor or nonexistent maintenance. Everything in the room felt old, broken, or heavily used. The biggest disappointment was the food. The complimentary breakfast was truly awful—none of my four family members returned after the first day. The food was not fresh and looked like leftovers. Even the coffee was bad. You’re much better off finding breakfast outside the hotel; we found far better options nearby. I considered canceling our stay the moment I saw the room, but unfortunately, it was too late. This was a very disappointing experience overall, and I would not stay here again.
Stayed 4 nights in Jun 2025

8/10 Good

Antonio

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms, friendly staff, breakfast included, cool room with working AC, and near city attractions and transportation.
Stayed 1 night in Jun 2025

10/10 Excellent

Jose

Traveled with group, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Like breakfast includes. No dislikes
Stayed 4 nights in Jun 2025

10/10 Excellent

Rosser

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buffet breakfast was good cleanliness good location was perfect
Stayed 3 nights in Jun 2025

8/10 Good

antonio

Stayed 3 nights in Jun 2025

4/10 Poor

Diego

Traveled with family
Disliked: Amenities, property conditions & facilities
The washroom in room 106 was crazy small, the shower curtain was installed in the middle of the shower and the toilet seat touch the wall.
Stayed 2 nights in May 2025

10/10 Excellent

Michael

Stayed 2 nights in May 2025

8/10 Good

Fatima

Traveled with family
Liked: Cleanliness

Lisbon in April

Hotel was decent enough and location was very good. Rooms were clean, beds were comfortable.
Stayed 2 nights in Apr 2025

10/10 Excellent

Carmen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

8/10 Good

Erin

Traveled with family
Liked: Cleanliness, staff & service
Good location
Stayed 3 nights in Apr 2025

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

Good, but stinky

Good location, friendly and helpful staff, good breakfast included. Rooms are small with limited space. Unfortunately the room smelled strongly of sewer coming from the WC.
Stayed 1 night in Apr 2025

10/10 Excellent

Scott

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Price reflects the properties condition. In saying that it was fine. Breakfast decent for being included. Good place to stay
Stayed 3 nights in Mar 2025

4/10 Poor

Liane

Stayed 1 night in Mar 2025

8/10 Good

Keith

Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel stay

Friendly reception clean room and daily made cleanliness was good close to metro easy to get around and some good inexpensive restaurants in area
Stayed 4 nights in Feb 2025