4/10 Malo
Melissa S.
9 mar. 2026
No le gustó: Limpieza
I booked a small 1bdroom for 4 people here. I rented a house but we were only allowed 16 and we had 20. The unit was for 4 people but my mistake was i didnt see they charge extra after 2. 20pp. I recieved an email stating they were upgrading our unit to a larger unit. Then i was asked for 80 and told its a good thing we upgraded you to a larger unit you didnt report 4 extra people and we seen on surveillance. I apologized and stated it would only be 4. My family checked in put their bags in and headed to ours. I admitted my mistake and said id happily pay the 40 for the 2 extra. It would only be 4 total. My family came to our place and i was told the guy who lived on the premises was rude to them , the unit was still very small and there was clothes left in the drawers(not ours) and it wasn't as clean as it should've been. When i brought this to the attention of whomever was responding to my messages i was pretty much called a liar stating there wasn't clothes left and the unit was clean. They said the upgrade gave them a dining table, real wood fireplace and was larger. After bringing this to their attention I was threatened to be reported for saying there was 4 instead of 2 after already apologizing and stating id pay the fee. They didnt like i was pointing neg things out. My guests checked in dropped off luggage and came to our rental. They went back hours later to check out. I told them They need to work on Customer service, Communication and Housekeeping skills.
Melissa S.
Se hospedó 1 noche en marzo de 2026
