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The Whitlock

Property class: 2

Choose dates to view prices

Photo gallery for The Whitlock

A large house with a covered patio area featuring outdoor seating and a fire pit.
A cozy lounge area with plush seating, a fireplace, and large windows offering a view of the outdoors.
A sunlit room with large windows, a stone floor, and two rocking chairs.
A corner dining area with a wooden table set for four, surrounded by upholstered chairs.
A well-lit room with a large window, a clock, and a fireplace. There are several chairs and a table with a vase.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Free WiFi
  • Air conditioning
  • Business services
  • Housekeeping

Explore the area

View in a map
16 Church St, Lenox, MA, 01240
  • Place, Lenox Library
    ‪5 min walk‬
  • Place, Ventfort Hall Mansion and Gilded Age Museum
    ‪6 min walk‬
  • Place, Shakespeare and Company
    ‪14 min walk‬
  • Airport, Pittsfield, MA (PSF-Pittsfield Municipal)
    ‪15 min drive‬

Room options

View all photos for Standard Two Double

A hotel room with two beds, a nightstand, a lamp, and a window with a view of buildings.

Standard Two Double

7.8 out of 10
Good
(7 reviews)
  • 260 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Cozy Queen

A large bed with a wooden headboard, two bedside tables, and a nightstand.

Cozy Queen

8.8 out of 10
Excellent
(13 reviews)
  • 150 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Nest Suite

A living room with a sofa, a coffee table, a TV, and a chair.

Nest Suite

10.0 out of 10
Exceptional
(1 review)
  • 419 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed
  • Free WiFi

View all photos for Deluxe King

A bedroom with a bed, bedside tables, a dresser, a television, and large windows.

Deluxe King

8.4 out of 10
Very good
(7 reviews)
  • 257 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard King

A neatly made bed with white and patterned pillows, a wooden nightstand with a lamp, and a green door in the background.

Standard King

9.2 out of 10
Wonderful
(13 reviews)
  • 234 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Queen

A neatly made bed with two bedside tables, each with a lamp, a green door, and two framed pictures on the wall.

Standard Queen

8.6 out of 10
Excellent
(7 reviews)
  • 182 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Mobility Accessible

A bedroom with a large bed, a nightstand, a lamp, and a window with a view of greenery.

Standard Room, 1 King Bed, Mobility Accessible

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 2 Double Beds, Mobility Accessible

A hotel room with two beds, a nightstand with a lamp, a chair, and a view of the outside through a door.

Standard Room, 2 Double Beds, Mobility Accessible

9.0 out of 10
Wonderful
(2 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

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About the neighborhood

Lenox

The Whitlock places you next to Lenox Library and within a 10-minute walk of Berkshire Performing Arts Center. This 30-room hotel welcomes guests with conveniences like free in-room WiFi, free self parking, and coffee/tea in a common area.

What's nearby

  • Lenox Library - 5 min walk - 0.3 miles
  • Berkshire Performing Arts Center - 6 min walk - 0.4 miles
  • Ventfort Hall Mansion and Gilded Age Museum - 6 min walk - 0.4 miles
  • Shakespeare and Company - 14 min walk - 0.8 miles
  • Wyndhurst Golf & Club - 3 min drive - 1.6 miles

Getting around

  • Pittsfield Intermodal Transportation Center - 13 min drive
  • Pittsfield, MA (PSF-Pittsfield Municipal) - 12 min drive

Restaurants

  • ‪Antimony Brewing - Craft Brewery & Kitchen - ‬4 min drive
  • ‪Arizona Pizza Co. - ‬6 min drive
  • ‪Firefly - ‬3 min walk
  • ‪Tanglewood Cafe - ‬4 min drive
  • ‪Lenox Coffee - ‬5 min walk

About this property

The Whitlock

The Whitlock features free WiFi in public areas, a business center, and coffee in a common area. Free parking is included with your stay. Helpful staff is there to provide luggage storage, as well as offer insight about the area. Additional amenities include a terrace, a communal living room, and a garden.
Guests can stay connected with free WiFi. Beds sport Egyptian cotton sheets. Housekeeping is available on request.
The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site

Food and drink

  • Coffee and tea in common areas

Conveniences

  • Luggage storage

Guest services

  • Housekeeping (daily)

Business services

  • Business center

Outdoors

  • Garden
  • Terrace

Accessibility

  • No elevator

More

  • Communal living room
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Egyptian cotton sheets

Bathroom

  • Bathtub or shower
  • Towels provided

More

  • Air conditioning
  • Heating

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

There is no front desk at this property
The check-in location differs from the property location; go to: [11 Old Stockbridge Rd, Lenox, MA 01240, United States]
Guests will receive an email within 24 hours before arrival with check-in information
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Pets

  • This property doesn't allow pets

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: USD 100 per accommodation, per stay

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Early check-in is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
  • Check-in: 3:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
Driving? This property offers free parking.
Property Registration Number C0356161520

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Onsite safety features include a fire extinguisher, a smoke detector, and a first aid kit.

Additional information about polices, regulations, and more:

  • There are no elevators.

Property is also known as

Church Street Inn
The Whitlock Hotel
The Whitlock Lenox
The Whitlock Hotel Lenox

Frequently asked questions

Are free cancellation options available at The Whitlock?

The Whitlock provides free cancellation on certain room rates. For specific requirements, review the cancellation policy on our site.

How much does it cost to stay at The Whitlock?

As of Sep 4, 2026, prices found for a 1-night stay for 2 adults at The Whitlock on Sep 8, 2026 start from $160, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do within easy reach of The Whitlock?

Located steps from Lenox Library, this hotel is in Lenox, and within a 10-minute walk of Ventfort Hall Mansion and Gilded Age Museum and Berkshire Performing Arts Center. You'll also find Tanglewood Music Center and Shakespeare and Company within a short drive.

Is parking available on site at The Whitlock?

Yes, uncovered self parking is offered for free at the hotel.

Does The Whitlock have a casino on the premises?

No, The Whitlock doesn't have a casino.

Will I find an indoor pool at The Whitlock?

No, there is no indoor pool at this hotel.

What do couples enjoy most about The Whitlock?

Amenities at this hotel that appeal to couples include premium bedding and a terrace.

Are there hot tubs at The Whitlock?

No, this hotel doesn't have a spa tub.

Does The Whitlock feature a restaurant that includes a breakfast menu?

No, The Whitlock doesn't have a restaurant that serves breakfast.

Will The Whitlock allow pets to stay free of charge?

No, pets aren't allowed at The Whitlock.

Are there connecting rooms at The Whitlock?

No, there aren't connecting guestrooms at this hotel.

How close is the airport from The Whitlock?

The closest major airport to The Whitlock is Pittsfield, MA (PSF-Pittsfield Municipal), which is 6.2 mi away (12 minutes by car). Another top airport is Hudson, NY (HCC-Columbia County), which is located 29.7 mi away (48-minute drive).

Are there rooms with balconies that I can book at The Whitlock?

No, there aren't any guestrooms with balconies at The Whitlock.

The Whitlock Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 186 out of 366 reviews
Rating 8 - Good. 103 out of 366 reviews
Rating 6 - Okay. 44 out of 366 reviews
Rating 4 - Poor. 24 out of 366 reviews
Rating 2 - Terrible. 9 out of 366 reviews

9.2/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We visited on a Tanglewood concert night in August. Check-in process was super easy and staff was reachable almost immediately via text. Very clean, updated and well-appointed room. Bar area was quiet but someone was always accessible to get us ice or an adult beverage. Complimentary water & coffee. Lovely outdoor courtyard where we enjoyed the fire pit post-concert. Great location… walkable to all shops and restaurants! Would highly recommend and will definitely stay here again!
Stayed 1 night in Aug 2026
Verified review

8/10 Good

Nadine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When we stayed there it was off season and there were very few people staying there. Checking in was very different as Expedia told us to do one thing and the hotel had other directions. We finally got in touch with an employee who was very welcoming and informative. The outside doors remain unlocked 24 hours so the only locked door was the room we stayed in- apparently it is a safe place. The room was beautiful, bed very comfortable and bathroom clean and modern.
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Kathy

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Beryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So enjoyable! Very low key and private. Will definitely return
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Everett

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in May 2026
Verified review

8/10 Good

Kevin

Liked: Cleanliness, property conditions & facilities
Charming place and close to the Lenox downtown area.
Stayed 1 night in May 2026
Verified review

8/10 Good

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful old inn in the heart of a lovely old town.
Stayed 2 nights in May 2026
Verified review

8/10 Good

Cathy

Liked: Cleanliness
Disliked: Amenities
The desk is not attended. The person is available by text adn was very nice when she arrived. You need to login to get your room number and door code. No amenities, coffee or tea. Rooms are clean and updated but an older hotel.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Ana Paula

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel bem localizado, muito limpo e confortável. Recomendo.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Francesco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, friendly staff
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, spacious room.
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Deborah

Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Mark

Stayed 1 night in Apr 2026
Verified review

2/10 Terrible

Thomas

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Albert

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The facility is unfortunately only staffed 2-8pm daily. None of exterior doors lock at night. Front desk staff was very helpful. The place was very clean and convenient to shops and restaurants.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Elaine

Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Elaine

Liked: Cleanliness, amenities, property conditions & facilities
Lovely historical hotel within walking distance to many great shops and restaurants. Staff members maintained good communication and were very helpful throughout our stay. Rooms were clean, quiet, and comfortable. Would definitely stay there again.
Stayed 1 night in Feb 2026
Verified review

4/10 Poor

Colleen

Disliked: Staff & service, amenities
Room was stiflingly hot,staff NEVER available-had to text message front desk staff with any questions -never received clean towels.
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

VANESSA

Liked: Cleanliness, amenities, property conditions & facilities
Warm vibe!
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Frances

Stayed 1 night in Jan 2026
Verified review

6/10 Okay

Kelly

Liked: Cleanliness, staff & service
Disliked: Amenities
Bathroom was very cold, and no food available when I got there at 7pm. But the room was fine and comfortable.
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Gina

Liked: Cleanliness, amenities, property conditions & facilities
Super cute place and walking distance to a bunch of great shops and food!
Stayed 1 night in Dec 2025
Verified review

4/10 Poor

Susan

Disliked: Cleanliness, staff & service, property conditions & facilities
There was little about my stay at Whitlock that was pleasant or comfortable. Beginning with the inability to reach the front desk via phone prior to booking, my experience was frustrating at best. Upon arrival to my room I noticed an alarm beeping outside the guest room door. When I inquired at the front desk and mentioned that sleeping would be a challenge, I was told it would be fixed within the next 2 to 3 days. It took an additional 3 visits to the desk to have it finally addressed and fixed just prior to 10pm. The room was unbearably hot- heat blasted out of the mini-split even though it was set at 62. I was told that it was a common complaint from other guests and there was nothing that could be done about it. It was suggested that I open the window (in January). I spent the night alternating between turning off the unit until it got too cold and then turning it back on and opening the window. The room I stayed in was an ADA room, with access directly from the outside. The key I was given did not work, my inquiry about the issue was shrugged off. Basic HK details were lacking - among them was only a very thin "comforter" on the bed, the carpet had barely been vacuumed, and no hangers in the room. I understand that the Inn is now under new management, and while I'd like to place blame on the front desk team, it was abundantly clear that training and support is greatly lacking and that in the case of The Whitlock, profits far outweigh basic hospitality practices.
Stayed 1 night in Jan 2026
Verified review

8/10 Good

Rick

Liked: Cleanliness, property conditions & facilities
Nice rooms, great location.
Stayed 1 night in Jan 2026
Verified review

4/10 Poor

Heather

Liked: Cleanliness
Disliked: Staff & service
We made the mistake of staying here when traveling, because there was a snowstorm and the driving became unsafe. It is a little mom and pop sort of place, and there was no front desk staff, no morning coffee, no one to shovel the walk ways...no food. I guess we should have stayed at the Holiday Inn. Whoops. On the other hand, the room was quaint in that old New England style, and clean and the place was quiet!
Stayed 1 night in Dec 2025