Skip to main content
Beginning of main content

Recent guest reviews

Everything was good, good location, parking easy..

The property and rooms were very nice. Proper cleaning procedures in place. Each room is tagged with cleaning stickers. Rooms are quiet and bed was quite comfortable! I am very happy with the choice to stay here as I can tell they care.

Nicely set off from road in wooded area. Lovely staff.

met my needs for business travel. This is my go to hotel when working out in this area. just wished they had a Telsa charger station

helpful staff, good price, conveniently located near Lenox, but underwhelmed by the bedrooms, minimal to a fault, bare, desk chair too low, somewhat desolate in feeling.

This Hampton Inn and Suites is conveniently located in Lenox, not far from the historic downtown with many interesting shops and restaurants. The personnel were very helpful and the breakfast was good. The bed was very comfortable! We were on the first floor, and I prefer to be on higher floors. Our room looked out on a parking lot and we felt we had to keep the shade down for privacy, whereas if we had been on a higher floor, that would not have been necessary. Overall, a fine stay!

Very well maintained. Rooms were clean, breakfast was fantastic. Complimentary bottled water was nice thing to do.

Booked king suite. Upon arrival. They gave me a handicap one. After such a long drive i wanted to relax in a bath. The handicap rooms have no tubs. I called down to the front desk to change rooms. The lady at the desk said no rooms were available. I go online and find out there are 3 available. My husband goes down to show her there are n she lied. She then proceeds to give us a new room. We move our stuff over just to find out there is no tub in that room and she downgraded our room to a standard king room. At this point i dont want to keep moving rooms. I give up on a bath. I call the lady at the desk back n told her about room n said im not gonna keep running downstairs to keep changing keys n rooms. We were on 3rd floor. But i requested because she downgraded our room that the price be adjusted. She would not and i got charged for a suite when i stayed in a standard room. $ 40 difference.

Room had fish smell when heat was turned on. Pot smoking around room Outside hallway had string musty smell when not pot smoke smell Fan in the bathroom was so loud it was hard to talk in room when on. All but fan was reported to hotel staff. Just forgot the fan issue

Very clean. Large rooms. Good breakfast! Great staff!

Very friendly staff. Nice location and reasonably priced. We'll stay again.

The staff were outstanding: professional, friendly and helpful. The facility was very clean and the beds quite comfortable. The value was excellent! My only recommendation would be that they improve timing of housekeeping. We left our room at ~ 8:30 AM and returned at ~ 2:30 PM hoping to rest a bit before we left for an early dinner and evening at Tanglewood. Our room had not yet been cleaned by housekeeping but staff addressed this as soon as we called the desk. However, we waited for ~ 30 minutes in a lounge area until it was completed and would have much preferred that time in our room.

The staff is the best part of this hotel. They were helpful and courteous, and even found a lower rate when we arrived.

The hotel was nice but we had a whirlpool room for our anniversary and there wasn't enough hot water. It would run hot for a few minutes and turn warm. We couldn't get enough hot water to enjoy a bath even after hours of attempting to let it run while hot then turn it off and wait. We finally decided to sit in the tub and we were freezing!! I will never reserve another whirlpool room there. Total waste of money and a toll on my patience.

Great Staff. Convenient Location. Love the Continental Breakfast!

Great little hotel on the outskirts to Boston. We had a great night's sleep and had fun walking around the shops in Lenox. Found a nice place to eat. The hotel staff was very friendly & made sure we had our chocolate chip cookies! Gotta love Hampton Inns!

OUR ROOM WAS CLEAN AND COMFORTABLE. THE STAFF WAS VERY FRIENDLY AND HELPFUL. THE BREAKFAST WAS O.K. BUT COULD HAVE HAD MORE CHOICES. THE PRICE,ALTHOUGH PRICED FOR THE HEIGHT OF THE SEASON, WAS A LITTLE HIGH ,COMPARED TO SIMILAR PROPERTIES IN THE AREA AND DUE TO THE FACT THAT IT WAS NOT IN THE HISTORIC CENTER OF LENOX. THE PARKING WAS CONVENIENT. OVERALL I WOULD SAY THAT IT IS A DECENT VALUE FOR THOSE INDIVIDUALS WITH SUBSTANTIAL MEANS BUT ONLY A FAIR VALUE FOR THOSE WITH MODEST MEANS.

Pittsfield Rd Lenox MA

Hotel highlights

  • Free breakfast
  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Indoor pool

Located within 2 miles (3 km) of Arrowhead Museum, Hampton Inn & Suites Berkshires Lenox is within 3 miles (5 km) of Pleasant Valley Wilderness Sanctuary. This 79-room hotel has free breakfast along with conveniences like an indoor pool and free in-room WiFi.


Dining

Free breakfast is offered each morning from 6 AM to 10 AM.


Rooms

Hampton Inn & Suites Berkshires Lenox's 79 air-conditioned rooms provide sofa beds, microwaves, and refrigerators. Guests can expect TVs with cable channels, along with free WiFi and wired Internet. Coffee makers, free newspapers, and free local calls are also standard.


Property features

Hampton Inn & Suites Berkshires Lenox features an indoor pool, a children's pool, and a fitness center. If you decide to drive, there's free parking. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, securing valuables, and luggage storage. Additional amenities include free WiFi in public areas, a meeting room, and a 24-hour business center.

Room options

Room, 2 Queen Beds, Accessible, Non Smoking

2 Queen Beds | Sleeps 5

One king with whirlpool non smoking

1 King Bed | Sleeps 3

One King Bed, Non-Smoking, Accessible

1 King Bed | Sleeps 4

Room, 1 King Bed, Accessible, Non Smoking

1 King Bed | Sleeps 3

Guest reviews for Hampton Inn & Suites Berkshires Lenox

Everyone (9) Couples (12) Family (4)
5
Everyone

By on Mar 14, 2021

Review comment responded on Mar 24, 2021

Thank You. We look forward to welcoming you back.

4
Family

Everything was good, good location, parking easy..

By on Feb 13, 2021

Review comment responded on Feb 15, 2021

Thank you! We are looking forward to welcoming you back soon.

5
Business Business

The property and rooms were very nice. Proper cleaning procedures in place. Each room is tagged with cleaning stickers. Rooms are quiet and bed was quite comfortable! I am very happy with the choice to stay here as I can tell they care.

By on Oct 19, 2020

Review comment responded on Oct 20, 2020

Thank you! Your kind words will be shared with the entire team. Thanks again!

5
Partner Couples

Nicely set off from road in wooded area. Lovely staff.

By on Mar 15, 2020

Review comment responded on Mar 16, 2020

Thank you! We loved having you here and we are looking forward to welcoming you back again soon. Thanks again.

5
Business Business

met my needs for business travel. This is my go to hotel when working out in this area. just wished they had a Telsa charger station

By on Mar 14, 2020

Review comment responded on Mar 16, 2020

Thank you for sharing your thoughts about your recent visit. We love getting feedback and suggestions from our guests. Thanks again!

4
Everyone

By on Nov 22, 2019

Review comment responded on Nov 25, 2019

Thank you!

5
Friends

helpful staff, good price, conveniently located near Lenox, but underwhelmed by the bedrooms, minimal to a fault, bare, desk chair too low, somewhat desolate in feeling.

By on Jun 25, 2019

Review comment responded on Jun 27, 2019

Thank you for taking the time to share your feedback regarding your recent visit with us. We love hearing from our guests. Again, thank you. We are looking forward to welcoming you back again soon.

4
Partner Couples

This Hampton Inn and Suites is conveniently located in Lenox, not far from the historic downtown with many interesting shops and restaurants. The personnel were very helpful and the breakfast was good. The bed was very comfortable! We were on the first floor, and I prefer to be on higher floors. Our room looked out on a parking lot and we felt we had to keep the shade down for privacy, whereas if we had been on a higher floor, that would not have been necessary. Overall, a fine stay!

By on Jun 18, 2019

Review comment responded on Jun 18, 2019

Thank you for taking the time to share your thoughts about your recent stay with us. On our next visit please do not hesitate to ask us for a higher floor. We will be more that happy to accommodate you if we have room available. Again, thank you. We are looking forward to welcoming you back again soon.

5
Partner Couples

Very well maintained. Rooms were clean, breakfast was fantastic. Complimentary bottled water was nice thing to do.

By on May 29, 2019

Review comment responded on May 30, 2019

Thank you!

5
Everyone

By on Mar 31, 2019

Review comment responded on Apr 1, 2019

Thank you!

Hampton Inn & Suites Berkshires Lenox

445 Pittsfield Rd, Lenox, MA 01240
url importing http://www.orbitz.com/Lenox-Hotels-Hampton-Inn-&-Suites-Berkshires-Lenox.h1927087-p2.Hotel-Reviews
There was an error importing /Lenox-Hotels-Hampton-Inn-&-Suites-Berkshires-Lenox.h1927087-p2.Hotel-Reviews, error: javax.servlet.jsp.JspTagException: 301 http://www.orbitz.com/Lenox-Hotels-Hampton-Inn-&-Suites-Berkshires-Lenox.h1927087-p2.Hotel-Reviews