nice resort. very accomodating. clean and very beautiful
We came for a few days after spending a very relaxing and quiet week in Siargao. Despite being a family oriented resort, this definitely felt like a party resort. Music is blasting all day, even on the beach. The night we arrived, we could hear bass from the music all the way in our room well past 10pm. But we still enjoyed ourselves and so did our kids. The reason for the bad review is after returning home to the US and visiting the Apple Store Genius Bar, we’ve realized the reason why our AirPods are not working is because someone at the resort switched them while cleaning our room! We know the exact day the AirPods stopped working and we thought it was because we charged them by plugging into the wall directly. No, when we arrived at the Genius Bar we discovered the AirPods were over a year older than ours and were purchased in Asia. The AirPods even appeared with an Asian name. Seems one of the cleaners decided to swap their broken pair ours. If you’re planning on staying here, expect lots of music and energy and be vigilant about locking up your “valuables”.
It was really appreciated how friendly and out of their way they go for their guests. and everything was to perfection
The resort was overall good. Many nice spots for a variety of purpose. The staff was very helpful. We rent a car for 5 hours with a chauffeur. It was very worthy and we will rent a full day next time. Bit of down part was the room which seemed to need upgrade. The air conditioner was look like from 90's and didn't properly worked. Anyhow, overall it was a very relaxing stay.
We were on our honeymoon and as VIP, we got upgraded. They even sent a happy honeymoon cake to our room. The food at Enye was fantastic!
Love this resort. You wouldn’t know a high-quality resort exists on the way to the hotel because you’ll be driving through not-so-nice residential neighborhood. But you’d be amazed once you get in to the resort with breathtaking view of the infinity pool and the beach. Very clean all around. Buffet breakfast was excellent. Their fitness center is manned by professional personal trainers. I had a one-on-one personal training with Liza. Very happy with my stay.
We arrived late for check in yesterday. We were greeted by cheerful staff. The Guest Relations Officer gave us a room upgrade and gave us late checkout option (since I am an Orbitz Rewards platinum member). It was awesome! The whole resort was just awesome. The room was spacious, and clean. The pool is very instagrammable. The spa was a very calming place. (I also had the best massage from Jen!). If they had Free airport service, it would've been perfect. It was very good nonetheless.
my room wasn't cleaned. I had to go out and fetch fresh towels to wash the next morning. They apparently forgot to do it. My villa hostess, Rose, was beyond useless in her ability to help me I would expect a much better experience from a facility of this stature. Five star resort, one star service. I paid over $700 per night for this villa. I have never felt so ripped off in my life. There are better choices at this level. Please consider them
Crimson Resort and Spa Mactan is located 1.8 mi (2.9 km) from Magellan Shrine and within a 10-minute drive of Gaisano Grand Mall Mactan. This 290-room, 5-star hotel has a private beach, a full-service spa, and 4 restaurants.
Relish the Asian cuisine at Azure Beach Club, one of 4 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. For your convenience, a buffet breakfast is served for a fee each morning from 6:00 AM to 10:00 AM.
Crimson Resort and Spa Mactan's 290 soundproofed rooms provide balconies, free newspapers, and free bottled water. 42-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi. Pillowtop beds sport premium bedding and down comforters, and bathrooms offer deep soaking tubs, rainfall showers, hair dryers, and free toiletries. Laptop-compatible safes, phones, and desks are other standard amenities.
Guests of Crimson Resort and Spa Mactan have access to a private beach, a full-service spa, and an outdoor pool. There's free parking, and an airport shuttle (available 24 hours) for PHP 790 per vehicle one-way. The 24-hour front desk has multilingual staff ready to assist with concierge services, luggage storage, and dry cleaning/laundry. Other amenities at this beach hotel include a children's pool, a fitness center, and a spa tub.
nice resort. very accomodating. clean and very beautiful
We came for a few days after spending a very relaxing and quiet week in Siargao. Despite being a family oriented resort, this definitely felt like a party resort. Music is blasting all day, even on the beach. The night we arrived, we could hear bass from the music all the way in our room well past 10pm. But we still enjoyed ourselves and so did our kids. The reason for the bad review is after returning home to the US and visiting the Apple Store Genius Bar, we’ve realized the reason why our AirPods are not working is because someone at the resort switched them while cleaning our room! We know the exact day the AirPods stopped working and we thought it was because we charged them by plugging into the wall directly. No, when we arrived at the Genius Bar we discovered the AirPods were over a year older than ours and were purchased in Asia. The AirPods even appeared with an Asian name. Seems one of the cleaners decided to swap their broken pair ours. If you’re planning on staying here, expect lots of music and energy and be vigilant about locking up your “valuables”.
It was really appreciated how friendly and out of their way they go for their guests. and everything was to perfection
Dear Valued Guest, Thank you for taking the time to send us feedback. We are glad that you are satisfied with our service. It is very heartwarming that you appreciated our effort to make your stay memorable. Your comments are valuable to us in our continuous effort to give you friendly and efficient service. Best Regards,
The resort was overall good. Many nice spots for a variety of purpose. The staff was very helpful. We rent a car for 5 hours with a chauffeur. It was very worthy and we will rent a full day next time. Bit of down part was the room which seemed to need upgrade. The air conditioner was look like from 90's and didn't properly worked. Anyhow, overall it was a very relaxing stay.
Dear Valued Guest, Thank you for taking the time to send us feedback. We are glad that you are satisfied with our service. It is very heartwarming that you appreciated our effort to make your stay memorable. Rest assured that proper maintenance of resort's amenities is our priority. Your comments are valuable to us in our continuous effort to give you friendly and efficient service. Best Regards,
We were on our honeymoon and as VIP, we got upgraded. They even sent a happy honeymoon cake to our room. The food at Enye was fantastic!
Dear Valued Guest, We are glad to know that you and your family had a wonderful stay with us. We always ensure that our amenities are well maintained to give you an enjoyable stay. Also, we want you to know that we take pride of our dining offers, good feedback such as yours is very heartwarming. Once again, thank you for taking the time to write us your feedback. We would appreciate it more if you can share it again thru Tripadvisor. Best Regards,
Love this resort. You wouldn’t know a high-quality resort exists on the way to the hotel because you’ll be driving through not-so-nice residential neighborhood. But you’d be amazed once you get in to the resort with breathtaking view of the infinity pool and the beach. Very clean all around. Buffet breakfast was excellent. Their fitness center is manned by professional personal trainers. I had a one-on-one personal training with Liza. Very happy with my stay.
Dear Valued Guest, Thank you for taking the time to tell us about your recent experience while staying at Crimson Resort and Spa. It's nice to know that you enjoyed the splendid view from our main pool. Rest assured that proper maintenance are being done for us to give you quality service. We sincerely value your comments in our continuous effort to provide friendly and efficient service. Looking forward to welcoming you back again. Best Regards,
We arrived late for check in yesterday. We were greeted by cheerful staff. The Guest Relations Officer gave us a room upgrade and gave us late checkout option (since I am an Orbitz Rewards platinum member). It was awesome! The whole resort was just awesome. The room was spacious, and clean. The pool is very instagrammable. The spa was a very calming place. (I also had the best massage from Jen!). If they had Free airport service, it would've been perfect. It was very good nonetheless.
Dear Yhappy, We are glad to know that you and your family had a wonderful stay with us. We always ensure that our amenities are well maintained to give you an enjoyable stay. We are overwhelmed that you appreciated our gesture on giving you upgrade. We have shared your feedback with the rest of the Crimson Family, most especially our Jen of Spa, they were pleased to hear about this. Once again, thank you for taking the time to write us your feedback. Please help us share your experience with others by writing a review in Tripadvisor. Best Regards,
my room wasn't cleaned. I had to go out and fetch fresh towels to wash the next morning. They apparently forgot to do it. My villa hostess, Rose, was beyond useless in her ability to help me I would expect a much better experience from a facility of this stature. Five star resort, one star service. I paid over $700 per night for this villa. I have never felt so ripped off in my life. There are better choices at this level. Please consider them
Dear Guest, Thank you for taking the time to send us this review. We would like to express our sincerest apologies for the inconveniences that you had experienced during your stay. It is our commitment to always ensure our guests are comfortable and enjoying their stay this is why it is definitely sad to know that you had a different experience with us. Rest assured we will look into what had happened and find areas of coaching and improvement. We again thank you for your comments and hope to be given another chance to welcome you again and give you a different experience. Best Regards, Nikko Ravancho Guest Services Manager
Dear Valued Guest, Thank you for taking the time to send us feedback. We were sorry if you were not in favor with the music heard during your stay. We are just curious where did the music come from, all guests are not allowed to play loud music not unless they have an event authorized by us. We would really appreciate it if you can give us full details regarding your Airpods concern. It also helps us investigate the incident. Again, we appreciate your honest feedback. We look forward to hear from you soon. Best Regards,