2/10 Terrible
Malcolm, Chester-le-Streer
Traveled with partner
Jun 3, 2025
Disliked: Cleanliness, amenities, property conditions & facilities
We stayed here in March 2019 & thought it was great & that's why we rebooked this year
However it was a nightmare!!! Checked out after one very eventfull night We had paid in advance & lost our money of course ...not good
1st Night at 2am joined in bed by a cockroach then during next 2hrs tracked down 3 in total & eliminated 2. we managed a couple of hours sleep only to wake to a 3" circle of ants infront to the TV.
Complained to front desk with evidence & their response we are sorry we will deep clean the room & if your still not happy you can change rooms. This should have been done before any guest arrived.
We then when to try Breakfast ..... shambles NO European offerings all that we were offered was left in the warming( not really) pans & was dried up rice dishes . Coffee in percolator pot had stood for ever & was thick & undrinkable The one for the Tea had 3 bags in it NO water & was still on the hot plate burning. We had asked was there any eggs maybe an omelette. Person on breakfast said with a gesture this is breakfast ....in other words NO.
We went next door to a cafe & bought breakfast.
we returned & packed our bags handed the key back to reception . They still insisted on cleaning & offering another room but by now we had had enough & left
Langkawi is a great place but avoid this place if you want an enjoyable stay
Malcolm
Stayed 5 nights in May 2025