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The Imperial Hotel

4.0 out of 5.0

Recent guest reviews

I booked two rooms for an over night stay for my family. The room on arrival seemed very small but ok.However after a terrible night sleep due to small bed with sunken mattress,wind howling through gap in window and no heating,I decided to take a closer look. The bed was smaller than the headboard definitely not a full double,it was also so filthy and stained it looked like it had been pulled out of a skip,there was huge dip in the centre,the bed had a mattress protector but this also had disgusting stains. The room had wall paper hanging off,stains on the wall,the window was sealed with bathroom sealant leaving gaps causing a huge draught.The Bathroom was also disgusting. I did raise these issues with management who were very understanding and appeared to be only too aware of the issues. I received a full refund and all bar and room bills cleared. The reason I have still chosen to write a review is because I Feel the owners of this hotel need to address the issues rather than ignore them,leaving the staff to deal with time and time again.The hotel is a beautiful building with so much potential but the rooms we were given were horrendous.

I attended a conference in Blackpool and stayed at the imperial hotel, my room was beautiful , the bed was Hugh and so comfortable I didn’t want to get up.the staff were friendly and helpful and the buffet breakfast was second to none. I’ve totally enjoyed my stay in the beautiful Victorian hotel and loved that Charles Dickens was one of their first guests. I’d recommend this hotel to anyone wanting a good guality hotel that’s steeped in Victorian history, but who’s rooms are modern and warm, with a lovely sea view... thank you to the staff for making me feel welcomed ...well done

Great stay again at The Imperial. Had the pleasure of meeting Alison the manager whose team are courteous, professional and helpful as is she. Room was fantastically spacious, modern but comfortable. Breakfast very good indeed. Thank you all.

Stayed for one night and cannot praise the hotel and staff enough. Sam on Reception was very helpful, our room was absolutely lovely and breakfast was good. Room rate is sooooo reasonable considering what you get, and the overall atmosphere of the hotel. We will definitely be back and will recommend to everyone.

Hello guys here’s my review on this amazing hotel in Blackpool. I stayed here for a week on business room was clean so was bathroom, bed was amazing. BUT windows have never seen a cleaner only view from front of hotel is good any other room is not so pretty. Old radiator which I took a pic to show manager totally filled with fluff and 🤧. Breakfast was really good BUT plates was filthy and I mean filthy top 2 plates clean rest in stack was good grease which was 15+ this happened on 2 occasions in the week. Glass’s was water marked didn’t look nice full tray was like this. Just needed that little extra time with breakfast staff to make it all that it looks. Had this out with manager and it was a great meeting with her very sympathetic and understanding she called a managers meeting with all her staff and results she emailed me with is the windows are now cleaned radiator is down for replacing and staff debrief on clean crockery and cutlery. In all win win Reception STAFF amazing 😉

As a Blackpool lad born and bred, now living 100 miles away from the town, it gives me great pride to write a review of both the hotel and its staff, as well as the town itself. The hotel was everything I wanted for ourselves and our handful of guests. Grand! Some may say "dated" but I say character. Dark wood in the communal areas. A fabulous restraunt which seems to have had a modern twist as it has obviously been recently updated. The rooms were wonderful. Our party was complex. As the bride and groom, we had the Churchill Suite, two rooms were executive suites, one requiring a cot, and the last was an all access room for our 100 hunder year old father. Alll rooms were amazing and the beds were comfort personified. There were bits that needed a touch of tlc, but so few and so minor its pointless mentioning (with the exception of the gents changing rooms in the spa. They need a bit of a revamp just to keep up with the rest of the amazing spa). The rooms and buildings pale into insignificance next to the staff. They simply could not do any more for us. They are the best trained staff I have every met. And we do go to a lot of hotels and have a few comparisons to use. And we saw this generousity of spirit to all the customers, not just the wedding party. It is simply a great hotel to stay at, with great service, great food, great rooms and when the sun is out, great views.

The hotel looks lovely from the outside and the public areas exude faded elegance. Our room on the front was fine but the bathroom was really tatty. The chipped sink had been painted in an attempt to revive it! At breakfast the staff were friendly and efficient but the quality of the food was poor. Yesterday's pastries, watered down orange juice and so little hot food that people were having to queue for it. A cooked breakfast is a rare treat for me but it was such poor quality it was a big let down.

Over the years, there have been a whole host of famous faces staying at the Imperial. They have included various politicians and prime ministers – including Harold Wilson, Winston Churchill, Anthony Eden, and John Major. Royalty such as the Queen Mother has stayed there, not to mention film and pop stars including actress Gracie Fields, at Christmas 1955, and singer Harry Belafonte. Having had a three night stay at The Imperial Hotel found the hotel staff most helpful from the moment we arrived, the rooms were very spacious clean and had every thing you would expect, restaurant staff pleasant service was excellent, breakfast good with a good choice nice bright room with good views of the promenade. Would also like to thank the maintenance staff who quickly repaired the bedroom lock when the batteries had died. Overall a most pleasant three night stay and would recommend this hotel most highly

We recently stayed at the delightful Imperial hotel, the rooms are nice and big and very well furnished. We paid £50.00 including breakfast for two people, so happy that we have booked to go back in August

My partner and I stayed here for three days and I must say what a clean, warm and welcoming hotel. The room was clean and had a great view of the Tower. I gave the Imperial a rate of ‘4’ due to a poor effort of a Ploughman’s lunch, though I did get a refund after the OP’s manager came and spoken with me. I was told that they have a new head chef and going through a menu change. Personally it was a poor excuse as the Ploughman’s was missing elements and had hard packet butter that I thought was a let down for such a wonderful and traditional hotel. As I said, I can’t fault the hotel but the fine and attention to detail was missing. Just because it’s out of season is no excuse to slacken off. Finishing on a high, Jess the beautician is fantastic as she looked after my partner and made her very happy, well done Jess, you’re a credit to the hotel. Also, I wish the Imperial well in their new menu and have a prosperous season once Blackpool awakes from the dead!!

North Promenade Blackpool England

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Spa
  • Indoor pool

Located in North Shore, The Imperial Hotel is a leisurely stroll from sights such as Gynn Square and Blackpool Central Library. This 4-star hotel has 180 guestrooms and offers conveniences like a restaurant, a full-service spa, and an indoor pool. On the beach, the hotel is also close to Blackpool Pleasure Beach and Blackpool Grand Theatre.


Dining

This hotel serves as home to a restaurant, which has ocean views, along with a pub. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. For your convenience, a full breakfast is served for a fee each morning from 7 AM to 10 AM.


Rooms

The 180 rooms have coffee makers and desks. Guests can expect to find free WiFi and TVs. Bathrooms offer hair dryers and designer toiletries.


Property features

At The Imperial Hotel, guests enjoy a full-service spa, an indoor pool, and a health club. Self parking is offered for GBP 6.00 per night. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this beach hotel include a sauna, free WiFi in public areas, and 16 meeting rooms.

Room options

Deluxe Double Room, 1 Double Bed, Sea View

Full 1 | Sleeps 2

Standard Double Room

Full 1 | Sleeps 2

Standard Double Room, Sea View

Full 1 | Sleeps 2

Family Room

Full 1 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

67% of guests recommend this hotel

Total of 3427 reviews