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The Imperial Hotel

4.0 out of 5.0

Recent guest reviews

I booked here for afternoon tea on 17/09/2017 and the staff were fantastic and I left the ring and flowers behind the bar as i proposed to my partner and the staff were brilliant and could not have asked for anything else and the service of the food was excellent.

Great grand Victorian hotel the likes of which doesn't seem to exist anywhere else in Blackpool as far as we could see. A bit like the Taj in Mumbai! The breakfast was very good and the greeting staff were courteous and very professional despite being very busy. The architecture is amazing and the building seems very well maintained with minimum interventions, sympathetic decor etc. Even has a pool, sauna, steam room and fitness suite in the basement! The only two negatives for me were the decor as soon as you descend to the basement (clean but rather bleak like a communal office complex) and the windows in our room were filthy! That said, Blackpool seems to have a lot of rather miserable looking hotels along the sea front, we spent maybe £40 more than the cheapest on offer for a family room and were very pleased we did - would definitely recommend for sense of history, grandeur and facilities on offer.

Beautiful hotel, bedrooms could do with a bit of attention but are very clean and bigger than the average bedroom. very good selection for breakfast but food in the bar a bit lacking and very expensive. staff efficient and friendly.

Blackpool is a town that has stayed true to its past, with many original buildings that are still in use. This hotel is in the grand "old style" and none the worse for that! The rooms vary from "basic", their words not mine, which are located to the rear with little to no views, but are very comfortable and clean, with all you would expect from such an imposing building. Then they go up to executive suites depending on your pocket! the dining room is large and old fashioned (we liked), with good service from a quiet and efficient staff. Our meals from breakfasts to dinners were excellent. Only down side was being charged £6 for tea for two! in the bar, however the sandwiches were a treat. The hotel is a 15-20 walk to the tower, or of course the excellent tram service is the main way to go.

Stayed here one night. This hotel like so many in area needs some love and attention. It's a great hotel in great spot, but just needs a spruce up. They food that's on throughout the day is expensive. Room was nice and big clean too. But could do with tlc. A shame as it's a great place

I so wanted to give this hotel 5 stars. Our room was lovely, the bed amazingly comfortable and for a coach party group it was one of the best we've stayed in. The hotel has wide corridors, high ceilings and I loved the fact it wasn't a modern bland building. The food was excellent, beautifully presented and cooked. Now comes the reason I can't score it higher. We were a coach party and were asked to dine at 6pm so the restaurant could cope. That's okay, we could understand and didn't mind. The staff were friendly and helpful, special mention for waiter Ron, he's a star and the older waiter, tiny and with glasses at breakfast, he was brilliant. First two evenings were good, prompt service, BUT the third evening.... oh dear...some of our group waited over half an hour for their order to be taken and over an hour to get their starter. Dinner itself took a lot longer, over an hour and a half from when we entered. The restaurant wasn't busy, there was no excuse for it at all. We had a wonderful tour rep to complain on our behalf. But it should never have happened in the first place, not in any hotel , let alone four star. We had apologies and free wine and they really did make sure everything else went well, no complaints on that score, they did listen, BUT it took the shine off what had been a really good holiday. The manager, Alison, is a one woman if you go there, she is the person who puts things right.

we have stopped at the imperial for a few years now and every time its like going to a friends to stay ,the meals are always first class the staff are friendly from reception to the managers and general manager,nothing is too much trouble ,the breakfast is excellent you cannot beat the choice and the presentation ,the evening meal is also well presented and served by excellent staff all in all a credit to the company and specially the general manager and managers,will certainly return "home again"

My wife and I stayed for one night at the Imperial Hotel and had a meal there in the evening. The hotel was handily placed for the tram so getting around was simple. The hotel seems to have recently refurbished and it was like stepping back to the 60's. Not quite a "Bertram's Hotel", for Agatha Christie fans, but it was interesting to see who had stayed there over the years, such as the Beatles. The room was well furnished and clean. The meal was good and the breakfast buffet excellent. All the staff we met were very attentive and helpful. Overall, we would definitely stay again and would recommend it.

I have to say afternoon tea was amazing We got shown to our seating by a wonderful member of staff I believe her name may have been Karen she was friendly helpful and very attentive to our needs The presentation of the afternoon tea was beautiful Sandwiches were stunning and very fresh The scones were melt in your mouth with lashing of cream and strawberry jam The pastries we lovely Freshly brewed coffee and pots of tea were fantastic The seating are had lovely lavish grand decor that has endless time Great experience Thankyou

My daughter had booked a sea view room for my wife and I as a special treat for my birthday and it was shocking due to the smell which permeated the room. The ceiling was stained and I suspect there had been a leak from above and the plaster had not been replaced. There was no available sea view room so we had to move into a very small standard room which was just about acceptable. The manager offered to move us for our 2nd night to an executive room but by this point who really wants to go through all that repacking/unpacking again? Our daughter had paid a premium for the room so she had to ask for a refund, as this was not offered! In the early hours of the morning however it got worse because a man & woman started screaming violently in "anglo saxon" language at each other in their room so loudly that even though they were some distance away on the same floor we were wakened up. With no phone in the room to call reception and too scared to open our door, we had to wait until the night manager knocked on their door and told them he had called the police. Next morning we complained and were told they had scarpered before the police arrived but despite the upset the Hotel made no contact with guests to tell them what was going on and apologise. Breakfast staff were great on the Sunday morning but on Monday morning 5 of us were put on a cramped table when other larger ones were available but not to us! The hotel could have been more professional but with a high occupancy level on Saturday and a wedding to deal with who cares about regular guests who were not on a package rate??

Room options

Deluxe Double Room, 1 Double Bed, Sea View

Full 1 | Sleeps 2

Standard Twin Room

Twin 2 | Sleeps 2

Standard Double Room, Sea View

Full 1 | Sleeps 2

Family Room

Full 1 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

67% of guests recommend this hotel

Total of 3257 reviews