The stores, restaurants and bars are great. The room was supposed to have a referigerator and we had to have one brought up. The situation with heating and AC needs to be addressed. Our friends had to move rooms due to heat. We had to leave the slider open. 65.00 a night for the dog, (stays in a playpen). We spent nearly 300.00 a night. The hotel is way overpriced.
The room size was good, but since it was so spacious it would’ve have been nice to have a second chair. Also, in my opinion most hotels at this price are equipped with a mini refrigerator. It sure would’ve been nice to have. Lastly, the sink and tub didn’t drain well. After using bleach in the drains all was well. I recommend including this process in your routinely cleaning.
The room was dirty. Dusty in the bathroom and the room.
I tried to cancel for health reasons more than 24 hours ahead of check in and was denied despite the fact that my email from orbitz said I could cancel at any time
Staff friendly Our room good but there was glass fragments on the bathroom floor The closet door only could be opened half way
I very much enjoyed the Hard Rock Casino. What I didn’t like is that they charge
The location is good but the service is poor. Had to call security 4 times for noise levels that were unbelievable but no results. Tub was dirty (we purchased things to clean it). None of the closet doors worked. Elevator in parking deck broke and we were carrying skis. Casino was our third choice if the 4 that were there together.
Good customer service, no fee for check-in early, no parking fee, clean room, good food at oyster bar.
There is no refrigerator in the hotel room, Ice making machine is not available at every floor, the shower water is not warm enough
Good location, some areas run down. Casino is pretty decent, good atmosphere
Hard Rock Hotel & Casino Lake Tahoe places you within a 10-minute stroll of popular attractions such as Heavenly Gondola and The Shops at Heavenly Village. This 3.5-star hotel has 539 rooms and welcomes guests with 2 restaurants, a casino, and free in-room WiFi.
Enjoy dining at Alpine Union, one of 2 onsite restaurants. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. For your convenience, a cooked-to-order breakfast is served each morning for a fee.
All 539 air-conditioned rooms provide free local calls, safes, and ironing boards. Flat-screen TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Beds sport premium bedding and bathrooms offer hair dryers.
Guests staying at Hard Rock Hotel & Casino Lake Tahoe enjoy access to a casino, a fitness center, and free WiFi in public areas. Free valet and self parking are available, and there's also an airport shuttle for a fee. The 24-hour front desk has staff standing by to help with luggage storage, concierge services, and dry cleaning/laundry. Additional amenities include 3 meeting rooms, a seasonal outdoor pool, and free newspapers.
The stores, restaurants and bars are great. The room was supposed to have a referigerator and we had to have one brought up. The situation with heating and AC needs to be addressed. Our friends had to move rooms due to heat. We had to leave the slider open. 65.00 a night for the dog, (stays in a playpen). We spent nearly 300.00 a night. The hotel is way overpriced.
Dear Guest, We first want to thank you for providing feedback regarding your stay at Hard Rock Hotel & Casino Lake Tahoe. We truly do appreciate suggestions for improvement and hope our team can build off this feedback. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. We are working hard to make sure our guest experience is the best in Lake Tahoe. Thanks again for the feedback and we truly apologize for the inconvenience you endured during your stay. Sincerely,
Dear Guest, Thank you for choosing to stay with us and we’re glad to hear that you a great experience. We look forward to welcoming you back in the near future. Regards
The room size was good, but since it was so spacious it would’ve have been nice to have a second chair. Also, in my opinion most hotels at this price are equipped with a mini refrigerator. It sure would’ve been nice to have. Lastly, the sink and tub didn’t drain well. After using bleach in the drains all was well. I recommend including this process in your routinely cleaning.
Dear Guest, Thank you for your review, we truly appreciate hearing your feedback on your recent stay with us. We are very pleased to hear that you were able to come stay with us, and that our staff helped in the process. Thank you for all your comments, we have made note for discussion with our staff. We wish you safe travels and hope to see you again very soon! Regards,
Dear Guest, Thank you for your review, we truly appreciate your feedback. We are pleased to hear that you enjoyed your recent stay with us. We wish you safe travels and hope to see you again very soon! Regards,
The room was dirty. Dusty in the bathroom and the room.
Dear Guest, We first want to thank you for providing feedback regarding your stay at Hard Rock Hotel & Casino Lake Tahoe. We truly do appreciate suggestions for improvement and hope our team can build off this feedback. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. We are working hard to make sure our guest experience is the best in Lake Tahoe. Thanks again for the feedback and we truly apologize for the inconvenience you endured during your stay. Sincerely,
I tried to cancel for health reasons more than 24 hours ahead of check in and was denied despite the fact that my email from orbitz said I could cancel at any time
Dear Guest, Thanks for the taking the time to write a review. We apologize for the inconvenience you endured. We will take your feedback and will pass it along to our team members with hopes that we will improve our product moving forward. Thanks again for the feedback. Sincerely,
Dear Guest, Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel. Regards,
Staff friendly Our room good but there was glass fragments on the bathroom floor The closet door only could be opened half way
Dear Guest, Thank you for your review, we truly appreciate hearing your feedback on your recent stay with us. We are very pleased to hear that you were able to come stay with us, and that our staff helped in the process. Thank you for all your comments, we have made note for discussion with our staff. We wish you safe travels and hope to see you again very soon! Regards,
I very much enjoyed the Hard Rock Casino. What I didn’t like is that they charge
Dear Guest, Thank you for your review, we truly appreciate hearing your feedback on your recent stay with us. We are very pleased to hear that you were able to come stay with us, and that our staff helped in the process. Thank you for all your comments, we have made note for discussion with our staff. We wish you safe travels and hope to see you again very soon! Regards,
Dear Guest, Thank you very much for your candid review of your recent stay at our property. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. We will take your feedback and will pass it along to our team members with hopes that we will improve our product moving forward. Thanks again for the feedback and we truly apologize for the inconvenience you endured during your stay. Sincerely,