Lake Mary Luxury Hotels

"I used Hotels.com to book a room with two king size beds. When I checked in I was told it was a room with one bed only. I called hotel.com and the guy with the thick accent could not help me a tow bed room that I originally signed up for. It’s a good thing I only spent 2 nights. My son had to sleep on the floor. What’s frustrating is I went back and tried to verify where I paid for a room with 2 beds but it was nowhere to be found. I will never again use Hotels.com and I definitely don’t recommend them."

"We had paid for this room over $200. It was supposed to be a deluxe room. It was a handicap room and the bathroom was old and ugly. It had a shower chair (we are not wheelchair or handicapped). We had to call the front desk because it was 1 am and the noise in the room next to us was unbearable! We got charged the $75 incidental charge (when it was supposed to not go thru upon check out. Also, per our reservation-we were to get 20% off self parking. We got charged $15.00. We will not stay there again!"

"The beds could have been made after first night’s stay along with changing towels we used. "