Property and room are fine. Hotel didn't honor room type reservation at check-in. That's the first time in many years booking through Orbitz that this has happened. Won't return here or book at other HPs in the future. Clerk told me I just reserved "a room" in spite of my confirmation stating the room I specifically booked. Also the breakfast is a straight joke here
The pull out bed was terrible, nothing but wire. The toilet had urine on the seat, the blankets were thin and not comfortable. I would never stay here again.
Will repeat
Friendly and caring staff.
I stay at many Hyatt Place properties as I do travel extensively. Here is what I observe with Hyatt Place. 1. If its a Hyatt Place is of newer construction, built by Hyatt to their standards, I find these hotels to be very well done and well appointed. Case in point . Hyatt Place in St Pete, Florida , Boca Raton and Delray are all fine hotels and are representative of the quality I have come to expect. I recommend these with gusto. Great value. 2. Hyatt Place properties that are purchased from other hotels and retrofitted/refurbed by Hyatt. These are the places I will be avoiding in the future. I have been disappointed with a # of these properties including the one in Lake Mary, which is no better than the one in Midlothian VA. The differences between these properties and purpose built Hyatt Place's are night and day different. These properties have old style heating and a/c which is LOUD and truly is disturbing. YMMV.
The rooms were up-to-date/modern and clean. Everything worked find and they had good TV selection.
That staff attended to any of my concerns immediately
Everyone was very helpful..respectful..
I liked the room and staff were very nice. The only thing that I didn't like was the pool was so small.
The pool was the only nice thing. 1: bedbugs in our hotel room 2: no microwaves with an excuse to COVID (literally every hotel except their had them) 3: no room service 4: you had to hunt for trash bags and towels 5: they say they offer a well balanced pre-packed breakfast; but they really don’t. It consists of a dry wrapped croissant, gross juice, and the little cereal box’s from elementary school. Their coffee taste like the packets you get in a MRE from the army. 6: they’re drinks (Pepsi and things like that ) were way over priced It was terrible nonetheless Would not recommend
Very nice facility and extremely personable staff. It seems that if food can be provided for purchase though, it could also provided in some measure to accommodate the breakfast amenity.
Overall excellent place, clean, friendly staff and get location. Will stay there again.
Breakfast was very good. TV remote did not work. Light next to my side of bed was not working. Refrigerator was noisy. The air conditioning was sounding like a airplane.
The property and the state itself was fine cleanliness staff was great my problem with this property is they charged My Debit / credit card three times and I had to fight with them and the bank to recoup my money back for a one night stay this should never happen if my confirmation was for a total of $180 my credit card should only be charged one time not three.
The rooms are nice and clean- the staff is friendly and the price is very fair!
Located within a mile (2 km) of The Legacy at Alaqua Lakes, Hyatt Place Lake Mary/Orlando North is within 3 miles (5 km) of Wekiwa Springs State Park. This 3-star hotel has 128 rooms and welcomes guests with a restaurant, an outdoor pool, and a 24-hour gym.
Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. You can get a quick energy boost at the coffee shop/cafe. For your convenience, a buffet breakfast is served for a fee weekdays from 6:30 AM to 9:00 AM.
42-inch Smart TVs come with digital channels, and guests can stay connected with free WiFi and wired Internet. Pillowtop beds sport premium bedding and bathrooms offer rainfall showers, hair dryers, and designer toiletries. Other standard amenities include sofa beds, sitting areas, and refrigerators.
Guests staying at Hyatt Place Lake Mary/Orlando North enjoy an outdoor pool, a 24-hour gym, and free WiFi in public areas. If you decide to drive, there's free parking. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include a spa tub, conference space, and a 24-hour business center.
Property and room are fine. Hotel didn't honor room type reservation at check-in. That's the first time in many years booking through Orbitz that this has happened. Won't return here or book at other HPs in the future. Clerk told me I just reserved "a room" in spite of my confirmation stating the room I specifically booked. Also the breakfast is a straight joke here
The pull out bed was terrible, nothing but wire. The toilet had urine on the seat, the blankets were thin and not comfortable. I would never stay here again.
Will repeat
Friendly and caring staff.
I stay at many Hyatt Place properties as I do travel extensively. Here is what I observe with Hyatt Place. 1. If its a Hyatt Place is of newer construction, built by Hyatt to their standards, I find these hotels to be very well done and well appointed. Case in point . Hyatt Place in St Pete, Florida , Boca Raton and Delray are all fine hotels and are representative of the quality I have come to expect. I recommend these with gusto. Great value. 2. Hyatt Place properties that are purchased from other hotels and retrofitted/refurbed by Hyatt. These are the places I will be avoiding in the future. I have been disappointed with a # of these properties including the one in Lake Mary, which is no better than the one in Midlothian VA. The differences between these properties and purpose built Hyatt Place's are night and day different. These properties have old style heating and a/c which is LOUD and truly is disturbing. YMMV.
The rooms were up-to-date/modern and clean. Everything worked find and they had good TV selection.
That staff attended to any of my concerns immediately
Everyone was very helpful..respectful..
We appreciate your feedback and thank you for selecting Hyatt Place Lake Mary for this stay. We hope to see you soon.
I liked the room and staff were very nice. The only thing that I didn't like was the pool was so small.
Thank you for your feedback, we are delighted you enjoyed your recent stay at Hyatt Place Lake Mary. We look forward to hosting you again next time you’re in the area.
The pool was the only nice thing. 1: bedbugs in our hotel room 2: no microwaves with an excuse to COVID (literally every hotel except their had them) 3: no room service 4: you had to hunt for trash bags and towels 5: they say they offer a well balanced pre-packed breakfast; but they really don’t. It consists of a dry wrapped croissant, gross juice, and the little cereal box’s from elementary school. Their coffee taste like the packets you get in a MRE from the army. 6: they’re drinks (Pepsi and things like that ) were way over priced It was terrible nonetheless Would not recommend
Thank you for completing the survey. I am hopeful you will accept our sincere apologies for the less than satisfactory experience you had with us. Your feedback is important for us to improve our services in order to create a more memorable experience for you and other guest in the future.
Thank you for staying with us. We are glad that you enjoyed your stay.