Family Resorts in Laguna Beach Estates, Panama City Beach

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Jun 8 - Jun 9

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Jun 9 - Jun 10

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Laguna Beach Estates hotels essential information

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Sugar Sands Beachfront Hotel, a By The Sea Resort

1/5 Terrible

"We got there there at 3:45 p.m. We knew the paperwork said check-in was at 4 so we were fine with that. The guy sent me a text saying they would text me when the room was ready. We went down to the beach and walked for 25 minutes. When we got back they said the room wasn't done still. So we decided to go eat and wait on the text. We were gone until 6pm. STILL. NO. TEXT. We went in and they said yes it was ready. We went to the room and the bed is very stiff/uncomfortable, no mattress pad. Then I was looking at all the amenities and the shampoo, conditioner and body wash were all empty in the tub/shower combo and they left three small travel size shampoos beside the bathroom sink instead of hand soap which was weird so I went to the kitchenette to use the half-used bottle of dish soap and it was crazily watered down. I then was looking at the coffee pot which was open and had a full tank of water in the back which was just gross (it was open.) I poured the water out and peered into it and it was just gross. There was only one OPENED packet of sugar and creamer that was leaking sugar everywhere that was shoved half-hazardly into the top of the coffee pot. Water is leaking from the air conditioners above us and splashing onto our balcony. At 10:30 pm every night someone was smoking marijuana and we could smell it strong! If you're looking for breakfast or coffee, they don't provide any. The closest place is 9 min away to get breakfast. We won't stay here again or recommend it."

A verified traveler stayed at Sugar Sands Beachfront Hotel, a By The Sea Resort

Posted 1 hour ago