8/10 Good
Todd
Traveled with partner
May 5, 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in an ideal location on a beautiful cliff. The hotel itself is pretty nice but is definitely not a 5 star property. Our room was nice, but the common areas didn’t look or feel polished like a 5 star hotel. The exterior of the building needs to be repainted. The public bathrooms were really dirty, the hallway to our room had a dirty carpet and the walls were all scuffed up. I saw the housecleaning staff push the carts down the hall and slam into a wall, and not care a bit. We also chose not to have the room cleaned one day, but called the front desk and asked for towels and toilet paper, but nobody ever showed up. We were also planning to do some wellness activities (i.e. yoga / fitness classes) but they only hold classes during the week. That makes no sense. This is a wellness hotel (not a bank), why would they not have wellness classes on the weekends when the hotel was more full of people?
At the same time, our room was spacious and pretty nice. We didn’t have any complaints about that. Except we did walk in on the cleaning people mopping the floor and it looked like the mop was dirty from other rooms. They should use a vacuum and those one-time use mops rather than use the same mop room to room to clean the bathroom and wood floors. It just spreads the germs.
I think they should re-classify this as a 4 star hotel. I also think that they should consider a new GM with an eye on detail and service if they want to get to the 5 star level.
Todd
Stayed 3 nights in May 2025
