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Kumamoto Washington Hotel Plaza

3.0 out of 5.0

Recent guest reviews

The best selling point for this hotel is its location. 3 mins from the nearest Starbucks & Shopping - Shimotori Shintengai. There is a 24 hrs convenient store directly across hotel. 10-15 mins to Kumamoto Castle. The hotel room is small, typical of Japanese hotel. You could still find place to open your big luggage but leaving little space to walk. The room is basic but clean. Wifi worked well. Pillow and bed are comfortable, and I am quite particular on both. Breakfast was Japanese style but ok considering the price pay.

I think people are often too harsh in their reviews but we all have different standards and different expectations. Maybe their standards are too high or maybe mine are too low. For me, a solo traveler, I happened to need a hotel at a time when almost all of the conveniently located hotels in Kumamoto were fully booked (due to a festival), so Washington Hotel came in clutch. The front desk staff were very nice and made an attempt to speak English with me. This isn't a full-on fancy hotel with all the bells and whistles that you'd expect in a luxury building, but you should know that when you book it. They are listed as a 3-star hotel with basic accommodations so they aren't presenting themselves as something they aren't. Last I checked, 3 out of 5 is average and I think that applies here. Think of it as a "typical" Japanese business hotel. They do offer you basic toiletries when you check in, which I look at as a nice gesture as most people bring their own. In case you typically don't though, DEFINITELY bring your own toiletries. There is a coin laundry service (w/dryers) on the 3rd floor, which was great for me because I am staying 11 nights. I have a basic single room with double sized bed. There's a humidifier in the room, small flat-screen TV, mini fridge, phone, desk with hair-dryer and vanity mirror. It's very small aka cozy, but suitable for just one. The pillow is quite firm, but you can ask the front desk for a feather pillow if you need it. It's in a good location, in my opinion. Very close to a major shopping arcade with plenty of Japanese and Western style eating options. A Family Mart convenience store is directly across from the hotel with a 7-11 just a few stores down, which is...well...convenient. However, there is a street going the opposite direction of the shopping arcade where it could be sketchy at night. It's mostly lined with host clubs and dudes on the street trying to lure young men in for a night of pampering. Sketchy being relative term. This is Japan after-all, not South Central Los Angeles. That being said, better to be aware than to see it and think, "my goodness, where am I?" I'd like to point out that I rented a bicycle from the Kumamoto International Center and although the Washington Hotel doesn't provide bicycle parking, a member of the front desk staff found a spot for me to park my bike on the grounds. Very nice indeed. The little things like that go a long way in making a 3-star hotel feel more grand than it is.

Although the front desk staff are friendly, this hotel has little to offer. There is no choice of pillow, no spa, no vending machines on each floor and no washing machine facilities. The curtains in my room were very dirty and the room had not been properly dusted. When you check in, they hand you a toothbrush lol.

Close to the Kumamoto central city and Kumamoto castle. Neat and tidy. Good hotel for men as travel and business, however I don't recommend for women since there are lots of adult-entertainment businesses.

Very close to several shopping arcades and the street tram stop. But I wish that the bed had been a bit newer and softer. I usually like a firm bed but this bed was just a bit too firm. We had a problem with the room wifi and the male customer service staff at the front desk was NOT at all helpful. Finally went down with my equipment and with the assistance of a gracious young women customer service staff got wifi equipment installed in my room. Really appreciate that the room window could open since I needed to air out the room. It smelled like moth balls. The bathroom didn't smell much better.

We had been to Kumamoto to attend the conference. This hotel was booked by the organisers MISSION 2013. We had a nice stay here, it is very close to DOWNTOWN, one can move around and enjoy shopping. Very close to the bus station Kumamoto Kotsu-Center Terminal, it takes less than 5 min by walk. I and my colleagues were given individual single rooms. The rooms are neat and compact, it has coffee maker, internet tv etc. The bed very good and comfortable. The hotel provides buffet break fast which is excellent, we enjoyed it. Would like to visit Kumamoto again, will stay definitely in this hotel.

I think it's slightly presumptuous to downgrade simply because the reception staff don't speak English! I don't speak Japanese but managed to make myself understood. However the room was basic. We were able to instal complementary which can be a problem in Japan. Not the best but cheap and clean.

Thats the worst hotel I stayed in Japan. Nobody at the reception spoke English. They only knew a few words like "hi" and "sorry" but when it came to a simple question about requiring more than 2 words knowledge they didnt understand at all and didnt really care about that. Even the manager was completely ignorant, the most ignorant actually. The room was quite old and shabby. There was a lack of information in English in the room and it took me some time to figure out how to call the reception. The elevator and the hall stinked like smoke though the floor was announced to be "non-smoking". The bed in the "small double room" was extremely small. It should be okay for 1 person though. The bathub was leaking so dont be surprised if you step into a huge pool on the floor after you take a bath. I couldnt be bothered to call some of the stuff to fix the problem because any problem tackling seemed too hard with them. The reason is the langauge barrier and their devil-may-care attitude. The room we took was too dark as the window faced the wall, and there was almost no daylight. When changed the room for another one, but it appeared to be far too small. There were other big and small problems which made a mess out of my holiday. You couldnt just relax and have fun there like you didn in other hotels but you always had to solve some problems. I dont recommend at all.

I never met before so bad hotel amongst same class hotels in Japan. *) Chief manager... doesn't speak English at all !! Not the single word. And his stuff, of course, very servile with him and if by chance somebody from them understood me, just DOESN'T translate to him my claims. But almost nobody understand. No use to call them from the room - nobody speak English. *) They know the word "sorry", but there is all they they can say in English and... all that they can do for you! Almost nothing they could or want to make for me (see below). *) It's VERY difficult to sleep 2 people on the bed in "small-bed double room". Almost impossible. Maybe only for children it's suitable. And room is extremely small. *) Only 1 key to a door. It's very inconvenient. If I'm in the bathtub and my friend want to come in the room, what to do? And if I'm sleeping?? *) No wi-fi in the room. They have wi-fi in the lobby, but... THERE IS NO PLACE for sitting there. When we went to restaurant and used the table, they tried to push us from there. *) Only 2 power socket in the room *) They DON'T give for free or even sell the adapter for special japanese socket. If you are foreign? Just sit without power, it's your problem. *) They declare some floors and lift as no-smoking zone, but actually they don't have camera there and nobody control it, so in the corridor and even in lift is very often very smoky, and smoke goes inside room. *) Bathtub is smallest I ever seen in my life. *) Bathroom equipment is old. In my bathroom it was massive leaking from somewhere, and the floor was every time wet - it's very comfortable, especially you forgot about this and enter in bathroom in socks before leaving the room... or... it's nice... *) They have TV. Really?... Yes, BUT if you switch on the only channel with movies in English, in the middle of monitor - huge text-block with some japanese text! Of course, stuff said "sorry".. *) Fridge. You must find the switcher and switch it on! It's nice if you understand it only after some hours after you put there your sensitive food... *) Pillows are VERY hard. What they put inside?? I'm human being, not cyborg. But - thanks - there is a sign that soft pillows are in our wardrobe. Good.. and next 10 minutes I'm looking the wardrobe in my room! Maybe it's somehow mounted here... or there... no use. Finally I call to reception. Nobody understand... OK, they sent somebody, he came and... show to me a small open shelf near the door. They name it "wardrobe"! And they just forgot to put there soft pillows... *) Some of the rooms (facing next building) has very small opaque window, so you are like in cellar. *) Almost no instructions in English inside the room. You don't read Japanese hieroglyphs? Your problem. *) The music in the hall. It could be a minor problem, but we have only 1 key-room! So often we keep the door open, when me or my friend visit another our friends on the floor. And in this case music become very wearisome. *) When they clean the rooms, in corridor, before lift there is huge mess with heaps of everything. Because of excellent location they have and will have many tourists forever, so it’s obvious that they are not interested of improvements.

お仕事の関係で熊本へ赴いた際に宿泊させて頂きました。 現在大規模な再開発工事が行われている熊本市内の交通の要衝「熊本交通センター」&市電「辛島町」電停から「サンロード新市街」を東に300mほど進んだ「ワシントン通り」に位置してる老舗ホテルです。 通りの名称にもなっている“看板”ホテルとして安心のクオリティを供してくれる…ワシントン・チェーンならではの安定感は抜群です=^_^=

2-3-10 Shimotori Kumamoto Kumamoto-ken

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • Laundry facilities
  • 24-hour front desk

Kumamoto Washington Hotel Plaza places you next to Shinshigai Shotengai and within a 5-minute walk of Former Hosokawa Residence. This 350-room, 3-star hotel has in-room conveniences like refrigerators, coffee makers, and flat-screen TVs. Contemporary Art Museum Kumamoto and Catholic Tetori Church are a short walk away.


For your convenience, a buffet breakfast is served for a fee each morning from 7 AM to 9:30 AM. This hotel has a restaurant where you can enjoy a bite to eat.


All of Kumamoto Washington Hotel Plaza's 350 rooms are air-conditioned and have an array of amenities, including refrigerators, coffee makers, and phones. Flat-screen TVs come with pay movies, and guests can stay connected with free WiFi and wired Internet. Beds are dressed in pillow menus and bathrooms offer hair dryers and slippers. Rooms also include desks.

Property features

Guests staying at Kumamoto Washington Hotel Plaza enjoy free WiFi in public areas, laundry facilities, and a TV in a common area. The 24-hour front desk has staff standing by to help with dry cleaning/laundry and securing valuables.

Room options

Single Room, 1 Twin Bed

Twin 1 | Sleeps 1

Twin Room, 2 Twin Beds

Twin 2 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

44% of guests recommend this hotel

Total of 82 reviews