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CANDEO HOTELS KUMAMOTO SHINSHIGAI

3.5 star property

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Photo gallery for CANDEO HOTELS KUMAMOTO SHINSHIGAI

Property entrance
Public bath
Daily buffet breakfast (JPY 2530 per person)
Exterior
Lobby

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free WiFi
  • Air conditioning
  • Laundry
  • 24/7 front desk

Explore the area

View in a map
8-7 Shinshigai Chuo, Kumamoto, Kumamoto, 860-0803
  • Place, Sakura Machi Kumamoto
    ‪3 min walk‬
  • Place, Kumamoto-jo Hall
    ‪4 min walk‬
  • Place, Kumamoto Castle
    ‪11 min walk‬
  • Airport, Kumamoto (KMJ)
    ‪29 min drive‬

Room options

View all photos for Business Double Room Single Use, Non Smoking

Business Double Room Single Use, Non Smoking | In-room safe, blackout drapes, soundproofing, iron/ironing board

Business Double Room Single Use, Non Smoking

9.0 out of 10
Wonderful
(11 reviews)
  • 194 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed

View all photos for Double Room, Non Smoking

In-room safe, blackout drapes, soundproofing, iron/ironing board

Double Room, Non Smoking

7.0 out of 10
Good
(2 reviews)
  • 194 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for King Room Single Use, Non Smoking

In-room safe, blackout drapes, soundproofing, iron/ironing board

King Room Single Use, Non Smoking

9.2 out of 10
Wonderful
(10 reviews)
  • 226 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 King Bed

View all photos for King Room, Non Smoking

In-room safe, blackout drapes, soundproofing, iron/ironing board

King Room, Non Smoking

9.2 out of 10
Wonderful
(17 reviews)
  • 226 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Twin Room, Non Smoking

In-room safe, blackout drapes, soundproofing, iron/ironing board

Twin Room, Non Smoking

9.6 out of 10
Exceptional
(7 reviews)
  • 237 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds

View all photos for Twin Room with Sofa Bed, Non Smoking

In-room safe, blackout drapes, soundproofing, iron/ironing board

Twin Room with Sofa Bed, Non Smoking

8.4 out of 10
Very good
(6 reviews)
  • 237 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Deluxe Triple Room, Non Smoking

In-room safe, blackout drapes, soundproofing, iron/ironing board

Deluxe Triple Room, Non Smoking

9.4 out of 10
Exceptional
(13 reviews)
  • 323 sq ft
  • 1 bedroom
  • Sleeps 5
  • 3 Twin Beds

View all photos for Superior Corner Twin, Non Smoking

In-room safe, blackout drapes, soundproofing, iron/ironing board

Superior Corner Twin, Non Smoking

8.8 out of 10
Excellent
(3 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds

View all photos for Deluxe Corner Twin, Non Smoking

Deluxe Corner Twin, Non Smoking | In-room safe, blackout drapes, soundproofing, iron/ironing board

Deluxe Corner Twin, Non Smoking

8.6 out of 10
Excellent
(4 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds

View all photos for Deluxe Quadruple, Non Smoking

Deluxe Quadruple, Non Smoking | In-room safe, blackout drapes, soundproofing, iron/ironing board

Deluxe Quadruple, Non Smoking

9.6 out of 10
Exceptional
(5 reviews)
  • 1 bedroom
  • Sleeps 8
  • 4 Twin Beds

View all photos for Deluxe Corner Quadruple, Non Smoking

Deluxe Corner Quadruple, Non Smoking | In-room safe, blackout drapes, soundproofing, iron/ironing board

Deluxe Corner Quadruple, Non Smoking

10.0 out of 10
Exceptional
(3 reviews)
  • 1 bedroom
  • Sleeps 8
  • 4 Twin Beds

View all photos for Superior Corner Twin (For 3 People Use) Non-Smoking

In-room safe, blackout drapes, soundproofing, iron/ironing board

Superior Corner Twin (For 3 People Use) Non-Smoking

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 5
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Deluxe Twin (For 3 People Use) Non-Smoking

In-room safe, blackout drapes, soundproofing, iron/ironing board

Deluxe Twin (For 3 People Use) Non-Smoking

  • 1 bedroom
  • Sleeps 5
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Double Room Single Use

In-room safe, blackout drapes, soundproofing, iron/ironing board

Double Room Single Use

8.0 out of 10
Very good
(1 review)
  • 194 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed

View all photos for Deluxe Triple Room with Sofa Bed, Non Smoking

In-room safe, blackout drapes, soundproofing, iron/ironing board

Deluxe Triple Room with Sofa Bed, Non Smoking

  • 323 sq ft
  • 1 bedroom
  • Sleeps 7
  • 3 Twin Beds and 1 Twin Sofa Bed

View all photos for Deluxe Twin Room, Non Smoking

In-room safe, blackout drapes, soundproofing, iron/ironing board

Deluxe Twin Room, Non Smoking

  • 301 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds

View all photos for Private Spa Suite

Private Spa Suite | In-room safe, blackout drapes, soundproofing, iron/ironing board

Private Spa Suite

  • 495 sq ft
  • 1 bedroom
  • Sleeps 8
  • 4 Twin Beds

View all photos for Corner Twin Room, Non Smoking

In-room safe, blackout drapes, soundproofing, iron/ironing board

Corner Twin Room, Non Smoking

  • 237 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds

View all photos for Corner Twin Room, Non Smoking, (For 3 People Use)

In-room safe, blackout drapes, soundproofing, iron/ironing board

Corner Twin Room, Non Smoking, (For 3 People Use)

  • 1 bedroom
  • Sleeps 5
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Hollywood Twin Room Non-Smoking

In-room safe, blackout drapes, soundproofing, iron/ironing board

Hollywood Twin Room Non-Smoking

10.0 out of 10
Exceptional
(1 review)
  • 226 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

About the neighborhood

Kumamoto

Located in Chuo Ward, CANDEO HOTELS KUMAMOTO SHINSHIGAI is next to Sunroad Shinshigai Shopping Street and Shimotori Shopping Arcade. This 380-room, 3.5-star hotel welcomes guests with conveniences like a full-service spa, free in-room WiFi, and dry cleaning/laundry services.

What's nearby

  • Sunroad Shinshigai Shopping Street - 1 min walk - 0.1 miles
  • Sakura Machi Kumamoto - 3 min walk - 0.2 miles
  • Kumamoto-jo Hall - 4 min walk - 0.3 miles
  • Kumamoto City Hall - 7 min walk - 0.4 miles
  • Kumamoto Castle - 11 min walk - 0.6 miles

Getting around

  • Suidocho Tram Stop - 11 min walk
  • Fujisakigumae station - 18 min walk
  • Kumamoto Airport (KMJ) - 45 min drive

Restaurants

  • ‪blé blé - ‬1 min walk
  • ‪らーめん おっぺしゃん 熊本本店 - ‬1 min walk
  • ‪立ち呑み タマヤ - ‬1 min walk
  • ‪うどん居酒屋 ふく泉 新市街地店 - ‬2 min walk
  • ‪天草の魚と馬刺しの店 魚粋 - ‬1 min walk

About this property

CANDEO HOTELS KUMAMOTO SHINSHIGAI

Guests of CANDEO HOTELS KUMAMOTO SHINSHIGAI enjoy features like a full-service spa, free WiFi in public areas, and spa services. Limited parking is available. The front desk is staffed 24 hours a day to help with dry cleaning/laundry and luggage storage. Other amenities at this spa hotel include laundry facilities and a vending machine.
50-inch flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers, free toiletries, bidets, and toothbrushes and toothpaste. Safes are also included. Private bathrooms are not ensuite; housekeeping is available on request.
Guests can indulge in a pampering treatment at the hotel's full-service spa, Sky Spa. The spa is equipped with a sauna. Public bath/onsen services include an indoor public bath (no minerals).

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Offsite parking available (JPY 1,300 per night)
  • Limited onsite parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: JPY 2,530 per person

Things to do

  • Full-service spa

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (on request)

Full-service spa

  • Public indoor bath (no minerals)
  • Public outdoor bath (no minerals)
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator (39 inch wide door)
  • Grab bar near toilet (25 inches high)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk (39 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bidet
  • Detached private bathroom
  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with satellite channels

Food and drink

  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately JPY 2530 per person
  • Nearby parking fee: JPY 1300 per night (1640 ft away)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
  • Check-in: 3:00 PM—-anytime
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers limited parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • Parking has height restrictions.
  • Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.

Property is also known as

CANDEO HOTELS KUMAMOTO SHINSHIGAI Hotel
CANDEO HOTELS KUMAMOTO SHINSHIGAI Kumamoto
CANDEO HOTELS KUMAMOTO SHINSHIGAI Hotel Kumamoto

Frequently asked questions

What can I see around CANDEO HOTELS KUMAMOTO SHINSHIGAI?

This hotel is situated in Chuo Ward, just steps from Sunroad Shinshigai Shopping Street and Sakura Machi Kumamoto, and within a short walk of Shimotori Shopping Arcade. You'll also find Kumamoto Castle and Contemporary Art Museum Kumamoto less than a mile away.

How much does it cost to stay at CANDEO HOTELS KUMAMOTO SHINSHIGAI?

As of Feb 26, 2026, prices found for a 1-night stay for 2 adults at CANDEO HOTELS KUMAMOTO SHINSHIGAI on Mar 13, 2026 start from 108.49, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Will I be able to park at CANDEO HOTELS KUMAMOTO SHINSHIGAI?

Yes, though parking is limited.

Is there a spa at CANDEO HOTELS KUMAMOTO SHINSHIGAI?

Sky Spa is the name of the hotel's full-service spa available for guests to enjoy.

Does CANDEO HOTELS KUMAMOTO SHINSHIGAI have a casino at the property?

No, CANDEO HOTELS KUMAMOTO SHINSHIGAI doesn't have a casino.

Will I find an indoor pool at CANDEO HOTELS KUMAMOTO SHINSHIGAI?

No, there is no indoor pool at this hotel.

What will couples enjoy most about a stay at CANDEO HOTELS KUMAMOTO SHINSHIGAI?

Couples staying at this hotel will appreciate amenities like slippers as well as a full-service spa and a sauna.

Does CANDEO HOTELS KUMAMOTO SHINSHIGAI have a hot tub?

No, but this hotel does have a sauna.

Does CANDEO HOTELS KUMAMOTO SHINSHIGAI have a restaurant with a breakfast menu?

CANDEO HOTELS KUMAMOTO SHINSHIGAI offers buffet breakfast each morning for a surcharge though there is no restaurant.

Will CANDEO HOTELS KUMAMOTO SHINSHIGAI allow pets to stay for free?

No, pets aren't allowed at CANDEO HOTELS KUMAMOTO SHINSHIGAI.

Does CANDEO HOTELS KUMAMOTO SHINSHIGAI have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

How close is the airport from CANDEO HOTELS KUMAMOTO SHINSHIGAI?

The closest major airport to CANDEO HOTELS KUMAMOTO SHINSHIGAI is Kumamoto Airport (KMJ), which is 11.7 mi away (45 minutes by car).

Can I book a room with a balcony at CANDEO HOTELS KUMAMOTO SHINSHIGAI?

No, there aren't any guestrooms with balconies at CANDEO HOTELS KUMAMOTO SHINSHIGAI.

CANDEO HOTELS KUMAMOTO SHINSHIGAI Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 715 out of 1028 reviews
Rating 8 - Good. 225 out of 1028 reviews
Rating 6 - Okay. 57 out of 1028 reviews
Rating 4 - Poor. 18 out of 1028 reviews
Rating 2 - Terrible. 13 out of 1028 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

Reviews

6/10 Okay

Huai-jung

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, the only thing is only allow 45mins for breakfast, no exceptions. Difficult for the elderly. My parents are both around 80 years old, with slow motion and problem teeth. We are there on vacation to visit my grandfather’s old school. It was very stressful to begin the day with this 45 mins breakfast rule.
Stayed 4 nights in Nov 2025

10/10 Excellent

mijin

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2025

10/10 Excellent

Freemon

Stayed 2 nights in Nov 2025

10/10 Excellent

WEN-KAI, Vancouver

Stayed 2 nights in Oct 2025

10/10 Excellent

Nishi

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Lovely clean rooms, Good size, relaxing spa , great location and friendly spa. Can’t fault. Great value for money.
Stayed 2 nights in Nov 2025

10/10 Excellent

ZONGHAO

Stayed 2 nights in Nov 2025

8/10 Good

Andrew

Stayed 2 nights in Nov 2025

6/10 Okay

Diane

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
The room was nice and clean, but it lacked personality, such as would be provided with by artwork. The staff upon entering was not friendly. We did not feel welcome. We were not warmly greeted as in other Asian hotels I have visited. I asked if there was breakfast available. Because I had not booked with breakfast, she told me no, but did not offer the option to purchase it. The entry area was confusing as we did not know reception meant front desk, or check in. Housecleaning was good, providing fresh towels and water daily. Amenities were skimpy. Coffee and tea would be nice to have.
Stayed 3 nights in Nov 2025

10/10 Excellent

eisaku

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

10/10 Excellent

Robert

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very satisfied and impressed
Stayed 3 nights in Oct 2025

10/10 Excellent

Ashlee

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Great services. We really enjoyed the sky spa. Parking down the road.
Stayed 4 nights in Oct 2025

10/10 Excellent

Lai Fan

Stayed 2 nights in Oct 2025

8/10 Good

changsoon

Traveled with family
Liked: Property conditions & facilities
Good
Stayed 2 nights in Oct 2025

10/10 Excellent

Stella

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable. Location was good, walking distance to shopping area, mall abd train station.
Stayed 2 nights in Oct 2025

8/10 Good

Lori, Westbury

Stayed 1 night in Oct 2025

10/10 Excellent

Chien Chih

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortabel room . Staffs are kindly and nice
Stayed 1 night in Oct 2025

8/10 Good

CHINKYU

Stayed 4 nights in Oct 2025

10/10 Excellent

Alexis, Calgry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Nice hotel in a fantastic location. Offered very nice spa baths and sauna included in stay. Will absolutely stay here again.
Stayed 2 nights in Sep 2025

10/10 Excellent

CHING HSUAN

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Seong Cheol

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2025

10/10 Excellent

kayoko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Oi Ling Annabella Joyce

Liked: Cleanliness, staff & service, property conditions & facilities
There’s spa onsen in the hotel.
Stayed 2 nights in Jun 2025

10/10 Excellent

charles

Stayed 2 nights in Sep 2025

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful at check in, rooms are large comfortable and clean, the spa was excellent, and hotel is very conveniently placed
Stayed 3 nights in Sep 2025

10/10 Excellent

JUNG

Stayed 2 nights in Sep 2025