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CANDEO HOTELS KUMAMOTO SHINSHIGAI

3.5 star property
Hotel with a full-service spa, near Kumamoto Castle

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Photo gallery for CANDEO HOTELS KUMAMOTO SHINSHIGAI

Public bath
Lobby
Property entrance
Lounge
Front of property - evening/night

Reviews

9.2 out of 10
Wonderful

Popular amenities

Explore the area

View in a map
8-7 Shinshigai Chuo, Kumamoto, Kumamoto, 860-0803
  • Place, Sakura Machi Kumamoto
    ‪4 min walk‬
  • Place, Kumamoto-jo Hall
    ‪6 min walk‬
  • Place, Kumamoto Castle
    ‪12 min walk‬
  • Airport, Kumamoto (KMJ)
    ‪22 min drive‬

Room options

View all photos for Business Double Room Single Use, Non Smoking

Business Double Room Single Use, Non Smoking | 1 bedroom, in-room safe, blackout drapes, soundproofing

Business Double Room Single Use, Non Smoking

8.8 out of 10
Excellent
(8 reviews)
  • 194 sq ft
  • Sleeps 1
  • 1 Double Bed

View all photos for Double Room, Non Smoking

1 bedroom, in-room safe, blackout drapes, soundproofing

Double Room, Non Smoking

7.0 out of 10
Good
(2 reviews)
  • 194 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for King Room Single Use, Non Smoking

1 bedroom, in-room safe, blackout drapes, soundproofing

King Room Single Use, Non Smoking

9.2 out of 10
Wonderful
(9 reviews)
  • 226 sq ft
  • Sleeps 1
  • 1 King Bed

View all photos for King Room, Non Smoking

1 bedroom, in-room safe, blackout drapes, soundproofing

King Room, Non Smoking

9.2 out of 10
Wonderful
(16 reviews)
  • 226 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Twin Room, Non Smoking

1 bedroom, in-room safe, blackout drapes, soundproofing

Twin Room, Non Smoking

9.6 out of 10
Exceptional
(7 reviews)
  • 237 sq ft
  • Sleeps 4
  • 2 Twin Beds

View all photos for Twin Room with Sofa Bed, Non Smoking

1 bedroom, in-room safe, blackout drapes, soundproofing

Twin Room with Sofa Bed, Non Smoking

9.4 out of 10
Exceptional
(3 reviews)
  • 237 sq ft
  • Sleeps 5
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Deluxe Triple Room, Non Smoking

1 bedroom, in-room safe, blackout drapes, soundproofing

Deluxe Triple Room, Non Smoking

9.6 out of 10
Exceptional
(10 reviews)
  • 323 sq ft
  • Sleeps 5
  • 3 Twin Beds

View all photos for Superior Corner Twin, Non Smoking

1 bedroom, in-room safe, blackout drapes, soundproofing

Superior Corner Twin, Non Smoking

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 4
  • 2 Twin Beds

View all photos for Deluxe Corner Twin, Non Smoking

Deluxe Corner Twin, Non Smoking | 1 bedroom, in-room safe, blackout drapes, soundproofing

Deluxe Corner Twin, Non Smoking

8.6 out of 10
Excellent
(4 reviews)
  • Sleeps 4
  • 2 Twin Beds

View all photos for Deluxe Quadruple, Non Smoking

Deluxe Quadruple, Non Smoking | 1 bedroom, in-room safe, blackout drapes, soundproofing

Deluxe Quadruple, Non Smoking

10.0 out of 10
Exceptional
(4 reviews)
  • Sleeps 8
  • 4 Twin Beds

View all photos for Deluxe Corner Quadruple, Non Smoking

Deluxe Corner Quadruple, Non Smoking | 1 bedroom, in-room safe, blackout drapes, soundproofing

Deluxe Corner Quadruple, Non Smoking

10.0 out of 10
Exceptional
(3 reviews)
  • Sleeps 8
  • 4 Twin Beds

View all photos for Superior Corner Twin (For 3 People Use) Non-Smoking

1 bedroom, in-room safe, blackout drapes, soundproofing

Superior Corner Twin (For 3 People Use) Non-Smoking

  • Sleeps 5
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Deluxe Twin (For 3 People Use) Non-Smoking

1 bedroom, in-room safe, blackout drapes, soundproofing

Deluxe Twin (For 3 People Use) Non-Smoking

  • Sleeps 5
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Double Room Single Use

1 bedroom, in-room safe, blackout drapes, soundproofing

Double Room Single Use

  • 194 sq ft
  • Sleeps 1
  • 1 Double Bed

View all photos for Deluxe Triple Room with Sofa Bed, Non Smoking

1 bedroom, in-room safe, blackout drapes, soundproofing

Deluxe Triple Room with Sofa Bed, Non Smoking

  • 323 sq ft
  • Sleeps 7
  • 3 Twin Beds and 1 Twin Sofa Bed

View all photos for Deluxe Twin Room, Non Smoking

1 bedroom, in-room safe, blackout drapes, soundproofing

Deluxe Twin Room, Non Smoking

  • 301 sq ft
  • Sleeps 4
  • 2 Twin Beds

View all photos for Private Spa Suite

Private Spa Suite | 1 bedroom, in-room safe, blackout drapes, soundproofing

Private Spa Suite

  • 495 sq ft
  • 1 bedroom
  • Sleeps 8
  • 4 Twin Beds

View all photos for Corner Twin Room, Non Smoking

1 bedroom, in-room safe, blackout drapes, soundproofing

Corner Twin Room, Non Smoking

  • 237 sq ft
  • Sleeps 4
  • 2 Twin Beds

View all photos for Corner Twin Room, Non Smoking, (For 3 People Use)

1 bedroom, in-room safe, blackout drapes, soundproofing

Corner Twin Room, Non Smoking, (For 3 People Use)

  • Sleeps 5
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Hollywood Twin Room Non-Smoking

1 bedroom, in-room safe, blackout drapes, soundproofing

Hollywood Twin Room Non-Smoking

10.0 out of 10
Exceptional
(1 review)
  • 226 sq ft
  • Sleeps 3
  • 2 Twin Beds

About the neighborhood

Kumamoto

CANDEO HOTELS KUMAMOTO SHINSHIGAI places you in Chuo Ward, within a leisurely stroll of popular sights such as Kumamoto-jo Hall and Kumamoto Castle. This 380-room, 3.5-star hotel welcomes guests with conveniences like a full-service spa, free in-room WiFi, and dry cleaning/laundry services.

What's nearby

  • Sakura Machi Kumamoto - 4 min walk - 0.3 miles
  • Kumamoto-jo Hall - 6 min walk - 0.3 miles
  • Kumamoto City Hall - 8 min walk - 0.5 miles
  • Kumamoto Castle - 12 min walk - 0.7 miles
  • Kumamoto Station Tourist Information Center - 2 min drive - 1.4 miles

Getting around

  • Suidocho Tram Stop - 11 min walk
  • Fujisakigumae station - 18 min walk
  • Kumamoto Airport (KMJ) - 50 min drive

Restaurants

  • ‪らーめん おっぺしゃん 熊本本店 - ‬1 min walk
  • ‪blé blé - ‬1 min walk
  • ‪うどん居酒屋 ふく泉 新市街地店 - ‬2 min walk
  • ‪立ち呑み タマヤ - ‬1 min walk
  • ‪天草の魚と馬刺しの店 魚粋 - ‬1 min walk

About this property

CANDEO HOTELS KUMAMOTO SHINSHIGAI

Hotel with a full-service spa, near Kumamoto Castle
Guests of CANDEO HOTELS KUMAMOTO SHINSHIGAI enjoy features like a full-service spa, free WiFi in public areas, and spa services. Limited parking is available. The front desk is staffed 24 hours a day to help with luggage storage and dry cleaning/laundry. Other amenities at this spa hotel include laundry facilities and a vending machine.
50-inch flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers, free toiletries, bidets, and slippers. Other standard amenities include safes and toothbrushes and toothpaste. Private bathrooms are not ensuite; housekeeping is available on request.
Guests can indulge in a pampering treatment at the hotel's full-service spa, Sky Spa. The spa is equipped with a sauna. Public bath/onsen services include an indoor public bath (no minerals).

Similar properties

Lobby

THE BLOSSOM KUMAMOTO

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
9.6 out of 10, Exceptional, 1,702 reviews
$119 nightly
The price is $131
Nov 10 - Nov 11
THE BLOSSOM KUMAMOTO

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Offsite parking available (JPY 1,300 per night)
  • Limited onsite parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: JPY 2,530 per person

Things to do

  • Full-service spa

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (on request)

Full-service spa

  • Public indoor bath (no minerals)
  • Public outdoor bath (no minerals)
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator (39 inch wide door)
  • Grab bar near toilet (25 inches high)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk (39 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bidet
  • Detached private bathroom
  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with satellite channels

Food and drink

  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately JPY 2530 per person
  • Nearby parking fee: JPY 1300 per night (1640 ft away)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
  • Check-in: 3:00 PM—-anytime
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers limited parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • Parking has height restrictions.
  • Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.

Property is also known as

CANDEO HOTELS KUMAMOTO SHINSHIGAI Hotel
CANDEO HOTELS KUMAMOTO SHINSHIGAI Kumamoto
CANDEO HOTELS KUMAMOTO SHINSHIGAI Hotel Kumamoto

Frequently asked questions

What can I see around CANDEO HOTELS KUMAMOTO SHINSHIGAI?

This hotel is situated in Chuo Ward, just steps from Sunroad Shinshigai Shopping Street and Sakura Machi Kumamoto, and within a short walk of Shimotori Shopping Arcade. You'll also find Kumamoto Castle and Contemporary Art Museum Kumamoto less than a mile away.

Will I be able to park at CANDEO HOTELS KUMAMOTO SHINSHIGAI?

Yes, though parking is limited.

Is there a spa at CANDEO HOTELS KUMAMOTO SHINSHIGAI?

Sky Spa is the name of the hotel's full-service spa available for guests to enjoy.

Does CANDEO HOTELS KUMAMOTO SHINSHIGAI have a casino at the property?

No, CANDEO HOTELS KUMAMOTO SHINSHIGAI doesn't have a casino.

Will I find an indoor pool at CANDEO HOTELS KUMAMOTO SHINSHIGAI?

No, there is no indoor pool at this hotel.

What amenities will couples enjoy at CANDEO HOTELS KUMAMOTO SHINSHIGAI?

Couples staying at this hotel will appreciate amenities like slippers as well as a full-service spa and a sauna.

Are there hot tubs at CANDEO HOTELS KUMAMOTO SHINSHIGAI?

No, but this hotel does have a sauna.

Does CANDEO HOTELS KUMAMOTO SHINSHIGAI have a restaurant with a breakfast menu?

CANDEO HOTELS KUMAMOTO SHINSHIGAI offers buffet breakfast each morning for a surcharge though there is no restaurant.

Will CANDEO HOTELS KUMAMOTO SHINSHIGAI allow pets to stay for free?

No, pets aren't allowed at CANDEO HOTELS KUMAMOTO SHINSHIGAI.

Are there connecting rooms at CANDEO HOTELS KUMAMOTO SHINSHIGAI?

No, this hotel doesn't feature connecting guestrooms.

How close is the airport from CANDEO HOTELS KUMAMOTO SHINSHIGAI?

The closest major airport to CANDEO HOTELS KUMAMOTO SHINSHIGAI is Kumamoto Airport (KMJ), which is 11.6 mi away (50 minutes by car).

Are there rooms with balconies that I can book at CANDEO HOTELS KUMAMOTO SHINSHIGAI?

No, you won't find guestrooms with balconies at CANDEO HOTELS KUMAMOTO SHINSHIGAI.

Reviews

CANDEO HOTELS KUMAMOTO SHINSHIGAI Reviews

9.2

Wonderful

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness
Rating 10 - Excellent. 634 out of 904 reviews
Rating 8 - Good. 193 out of 904 reviews
Rating 6 - Okay. 45 out of 904 reviews
Rating 4 - Poor. 19 out of 904 reviews
Rating 2 - Terrible. 13 out of 904 reviews

Reviews

6/10 Okay

Ryan

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean and tidy, and the staff were excellent. Tattooed customers can use the onsen between 24:00 and 02:00 which was great. Room was ok, but paying for a corner room for a view and bring surrounded by buildings in close proximity made having windows pointless. Breakfast area too small and crowded.
Stayed 5 nights in Jul 2025

10/10 Excellent

Chi Iong

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Jun 2025

10/10 Excellent

Tsz Kwan

Stayed 2 nights in Jun 2025

10/10 Excellent

Yunghsi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

10/10 Excellent

Fernando

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Jun 2025

10/10 Excellent

Susumu

Stayed 1 night in Jun 2025

10/10 Excellent

Lilian

Stayed 2 nights in Jun 2025

10/10 Excellent

youngil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortabl and good blacfast
Stayed 5 nights in Jun 2025

10/10 Excellent

Yvonne

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We enjoyed our stay at the Candeo Kumamoto very much. The onsen was amazing. The temperature of the water and the sauna were great. I loved the cold plunge. Staff was helpful and kind. Cleaning staff especially. We slept in the triple and the beds were maybe just a little soft. Size of the room really great for families
Stayed 4 nights in Jun 2025

10/10 Excellent

Yuan-Hung

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2025

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

THOMAS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful modern interior design and view from the sky spa. Breakfast was good.
Stayed 1 night in May 2025

10/10 Excellent

John

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

8/10 Good

SAU CHI CHILLY

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Can go shopping, dining very easily as just a street ahead. But do not have enough parking area that we need to find other parking.
Stayed 2 nights in May 2025

10/10 Excellent

Kulson

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I don't want to add a review.
Stayed 1 night in May 2025

8/10 Good

Thomas, Laguna Niguel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel catering to foreigners . Breakfast just ok. Sauna is nice
Stayed 1 night in May 2025

10/10 Excellent

eunbeom

Stayed 2 nights in May 2025

8/10 Good

Yih Ming, Fremont

Stayed 3 nights in May 2025

8/10 Good

Melinda Jill, Kagoshima

Traveled with partner
Liked: Amenities, property conditions & facilities
We had the corner room. It was bright, spacious and comfortable. The buffet breakfast had a good selection of food and the Sky Spa was nice. But I would only give it 7/10 for cleanliness
Stayed 1 night in May 2025

10/10 Excellent

PUI KI

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

BOJU

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Cost Performance value is excellent. especially the breakfast is full of variety.
Stayed 1 night in May 2025

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice stay

Nice stay. It had all the basic needs although no coffee. It was conveniently located highly recommended. Note the near by car parks are calculated every 12 hrs, when we parked it was 2400 yen each day.
Stayed 2 nights in May 2025

10/10 Excellent

SUPICHAYA

Stayed 2 nights in May 2025

10/10 Excellent

NAOKO

Liked: Cleanliness, staff & service
Stayed 3 nights in May 2025

10/10 Excellent

tasuku

Stayed 3 nights in May 2025