Merdeka Palace Hotels & Suites4.0 out of 5.0
Recent guest reviews
This was my second time staying in this hotel. Last year, I stayed with friends in their apartment suite(2 rooms). This time I stayed alone in their Superior Room. The staffs were nice and friendly. The hotel room was so small. Not clean as everything including furniture fitting and carpet were old and dated. The room was tiny. The one of three pin sockets and room safe were not working. Even the telephone socket was falling off the wall.. I had to try to fix the cable connection a few before I could get phone line. I could also spot a few ants in the wall!! The suite we stayed in last year was not impressive either. The real reason we came back to stay here was it's location just next to the starting and finishing point of Kuching Marathon. We ate in their restaurant because of heavy rain. Food was mediocre and expensive. If I were to run the marathon again, I would try to stay in another hotel.
Ok...so just got back after a lovely weekend with my 2 boys. Not sure where to start the positives or negatives. Well start with positives. I booked into a 2 bedroom apartment. The place was clean, comfortable spacious and nice and cool. We had beautiful views of the museum, as well as the town. We were lucky to enjoy the fireworks on our first night. In the morning we went for breakfast which costed 22ringits per person. Children under 5 ate free. That was a bargain...and the breakfast was delicious and beautiful selection of both local and continental choices. We then decided to pop in for a swim. The boys thoroughly enjoyed the pool. A bit small for a large hotel but never the less, they had fun. For lunch we decided to take a stroll to the merdaka plaza,literally 5 mins walk. Then we strolled back to the Sarawak museum which was behind the hotel. All with 10 mins walking from the hotel and back. We decided to have dinner at the hotel. 60 ringgit per buffet. Seems a lot but kids ate free....now to me that's a bargain too. The staff at the aurora restaurant as well as reception where amazing. Lissa, nazeen,siti, saiful Mohammed, asalam, daisy where all amazing. Siti sand saiful Mohammed definitely deserve my 5 stars. They were amazing with my boys... Now the negatives.. The place needs a good revamp. Although it was comfortable, u can tell some major renovation needs doing. My bathroom leaked, but maintenance where in hand straight away. The pool was over crowded...but the boys enjoyed it. Overlall... this place was amazing. Yes...could book somewhere else for the amount I spent, but customer service was 100% and we will surely be back. Siti and saiful Mohammed...keep smiling... Love all the way from Liverpool with my 2 boys. 😍😍😍
Lousy lousy customer service. Planned to stay 2 nights in the hotel with a voucher we got through our company (MMA) for 70% off the normal room rate. WOW! Excellent. Called the hotel up and quoted the normal room rate as being RM320 for the 2 bedroom apartment suite and no other rooms available for the night. (Rm320 x 70% off/night = RM96/night. Not bad) Went over there with our vouchers at hand and was excited to have a relaxing stay. Greeted by the front desk and was told to wait a while as she needs to discuss with the manager (No problem). Waited about 20-30minutes before the manager asked us to approach the front desk lady for our rooms (finally, but no problem, chill). Suddenly quoted a price of rm650++ for 2 nights (this must be a mistake?). Asked the lady nicely how that amount came about. Was told room per night would cost rm1150!!! (What?? how did rm320 jumped to rm1150?) With shock and utter disbelieve we asked her again how such price came to be (poor girl was filled with anxiousness and blushing hard, feeling sorry for her but still) She was constantly walking in and out of the office and seeming to attempt to call what I suppose is the manager who appears to have 'ran' away and left the poor receptionist to handle us (which clearly she doesn’t know how that price came to be) 30 minutes in. What to do ya know, big manager finally had the balls to man up and show up. Saying with utter confident the room rate is rm1150 if we were to use the voucher (rm1150x70%= RM345/NIGHT WITH B'FAST mind you) and that the public normal rate is rm320 (with a huge huge emphasis that it doesn’t include any breakfast). Happily he mentioned that we need to take into account that if we were to add in breakfast for 2, it'll be more expensive (rm42/person for breakfast). RM345/night with breakfast using voucher of 70% and RM 404 for normal rate with breakfast. Basically with the magic (much wow) voucher of 70%, we're saving rm50 if we were to include breakfast worth rm42/person (although scouring through the reviews, no one is happy about it even when it was free) With a straight and triumphant face, our manager (MR JORIS) happily says that the big nice voucher can save us rm50 and is not useless which I claim to be. Basically they charge the public a normal rate of rm320, and marks up the price to rm1150 when we want to apply a voucher which clearly states it was meant for a normal rate room. Mind you, booking.com can get us the same exact room for rm220 (with breakfast if you're wondering). A savings of rm100 more than the normal rate!! Management here is just ludicrous and incompetent to say the least. With so many lousy reviews here, one wonders how they can still operate without shame. Please find somewhere else to stay, clearly the management are lacking quite a fair bit. Big shout out to Mr Joris (our wonderful manager) for making us wait nearly an hour till 11.30pm and hiding behind a poor receptionist who had to keep up with our shocks and disbelief. You da man! P/S pls let us rate 0 stars
This hotel emphasize a lot on historical dominance such as pictures showing the 1957 merdeka do, 1st traffic light in Kuching, anything you wish to recap on the great old days going back to my grandparent years. Service has been improved and food wise is acceptable. Today food cost is high and you cannot expect anything too unique and fanciful as long as the cooking suit your taste buds is ok. The room well maintained, however, the hot water is not hot enough....maybe around 35C. The air-condition initially was not cold but the maintenance did it right to adjust the system to make it cool. It is near to a mall where you can buy whatever stuff that you may need. There was no massage nor spa available on the 8th floor as I needed one after a tiring day. Managed to find one outside the hotel to have my massage I so eagerly needed. The hotel is opposite a playing field where you can do your jogging, or walking whatever.
Thanks Lissa! Upon arrival (10 July 2017) we was given 2 single bed but I requested for King Size Bed room. Lissa managed to find it for me. The room was lovely,big and the wifi is supergood 😛 The surrounding of the hotel also nice but the swimming pool is too small and the steam room is under renovation 🤤 Will definitely come back 🤗😘😚
Goods: 1.strategic location(center town) 2.reasonable price Bads: 1.no wifi 2.broken lift 3.no fridge 4.not clean The lobby was so nice and well decorated..they even got trip advisor recommendation..however dont get fooled by them..stay away from this hotel..this hotel was not worth your money even the price was reasonable.
Stayed at the hotel's deluxe room for 3 nights. Most of the hotels in town were fully booked as it was the busy Eid holiday period. So we had little choice. While there are positives such as location and cheap price, our overall experience with the service and quality of the room were too dissapointing to ignore. As there are many other hotels in town at this price point and in the area, it is safe to say that I will not return nor recommend others to risk staying at this hotel. Positives - Spacious room - Relatively cheap - Good Location Negatives - Staff were unprofessional (the reception desk staffs were busy taking selfies at the lobby area leaving the desk unattended) - Room is old and poorly maintained (expect worn out and torn sofa covers, dirty tiles)
I was stayed here from 27th June 2017 until 1st July 2017. In standard room,everything is good but the management should looking after the condition of the bed which looks old&some of the part of the bed was tear off. Other things, i'm satisfied & happy. Keep it up!
The reasons why no start shld be given: 1) not maintained at all - carpet with stain and smelly 2) housekeeping very rude - shld give them training how to speak to customers 3) reception informed me my wifi is spoilt, and don't want to admit theirs is not working 4) one of the lift was not working and we have to waited 15 mins to go up to our floor 5) no replacement of towel and said that no clean towel is available , and the worst part they took the existing one also...
This hotel located in front of Padang merdeka, closed to kuching waterfront and indian market. This hotel was dated but I like the classy interior design and location. There are facility such as swimming pool with jacuzzi, gym and children playground
- Free in-room WiFi
- Free parking
- Onsite dining
- Outdoor pool
Located in Kuching City Centre, Merdeka Palace Hotels & Suites is adjacent to Sarawak Museum and within a 10-minute walk of other popular attractions like Chinese History Museum. This 4-star hotel has 209 rooms and welcomes guests with 2 restaurants, an outdoor pool, and free in-room WiFi. It's in central Kuching and also close to Sarawak Islamic Museum and Hills Shopping Mall.
This hotel is home to 2 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. Buffet breakfast is offered for a fee each morning from 6:30 AM to 10:30 AM.
Merdeka Palace Hotels & Suites's 209 shared rooms provide coffee makers, free newspapers, and free bottled water. Guests can expect free WiFi and 21-inch TVs with satellite channels. Bathrooms offer rainfall showers, free toiletries, and slippers. Safes, ironing boards, and desks are also available. Bathrooms are shared.
Guests staying at Merdeka Palace Hotels & Suites enjoy an outdoor pool, a fitness center, and WiFi in public areas. If you drive, put free parking to good use. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this family-friendly hotel include a conference center, a business center, and a computer station.
Reviews from Trip Advisor
51% of guests recommend this hotelTotal of 236 reviews