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Merdeka Palace Hotels & Suites

4.0 out of 5.0

Recent guest reviews

I can tell the location is good..not that great but good..just to my surprise, the hotel quite run down..room we occupied is suite and the size was ok..the view..love it..it fantastic..16th floor I can say..we can see the whole lights while at night..fantastic!! hotel itself need a facelift..big time!! but yeah, me & my friends, having a good time while we staying here..thank you Merdeka Palace Kuching

It situated in the middle of the city. Close to mall and tourist spot, just on the walk. Big hotel with nice interior. We stay in the two rooms apartment. It is cozy. We have sitting room and small dining table. The master bedroom is nice. The check in and out are fast. Staff is helpful. When we ask direction, staff did not hesitate to show the right way and make it so clear.

It was old with grand lobby but very nice and confortable hotel. Thanks to reception, offered upgrade of room on arrival. On the front overlooking the city and historical Padang Merdeka, but it's great not too noisy. Drop by at Seattle Coffee & Tea, we tried both their coffee and a cake. Coffee was pretty good, Oreo Cheesecake also didn't disappoint, but we love the Spiced Wedges and added on Roast Beef Panini! Only have one small comment, our upgraded room; mouldy window frames.

We was in kuching with friends and sister from Australia. It was good to stay this hotel but have internet connection problem few times and they come to fixed at room. We are happy. We did not try breakfast in this hotel because we were so busy meeting with our friends.

We really like to visit Kuching and have stayed in a number of hotels in the city over the years including the Merdeka Palace (2000 and 2006). The road outside the hotel has got busier over the years (to be expected?) and the room we had was looking dated. We were never the less pleased to be upgraded to the room we had. The hotel staff were all very pleasant and very helpful throughout our 9 night stay.

I have stayed at this hotel at least 3 times in the last 15 years, sad to say times have not been too good to it. The good things are still there, the staff are excellent, always happy and keen to help, but the furnishings, wall paint, apartment rooms are decidedly badly run down. The carpets are badly stained in places and hoovering doesn’t seem to be an option daily. I was surprised to be told that we would have to pay an extra RM10.00 for another pillow, we have been given only 3 between 2 of us, needless to say we refused that and requested another pillow for free, which we got. We had to ask for hand towels, plate and glasses as none had been provided. The WIFI was really slow and at the first hint of rain it stopped working. The buffet breakfast for RM22.00 was good value for money even if it was a tad lacking in freshness...EG the fresh fruit compote appeared to have been made a considerable time ago and the fruit was mush, the pancakes were not properly cooked, but all in all it was quite a good breakfast. I didn’t try the swimming pool as the water looked a tad murky plus a number of people appeared to be full dressed swimming in it and that did cause me some concerns , I would hope that the new owners would provide a few more of the profits to clean the place up and try to restore it to its former cleanliness and brightness.

It’s a great experience I’ll tell you that. the food... damn, it’s delicious. you don’t need to drop a sweat finding sarawak signature food because they will serve you every single sarawak dishes at breakfast. besides that, there is a decent swimming pool and well equipped gymnasium. highly recommend it.

Stayed here with my extended family for my brothers engagement. We rented one 3-bed apt, two 2-bed apts and a deluxe room. Pros - view from one of the 2-bed apts was great, saw the NYE fireworks with a front row seat in the “living room”. Cons - 3 bed apt looked like something out of the exorcist. Wallpaper peeling off throughout, mold on the walls, fridge that didn’t work propped up by a ball of newspaper on one of the legs, mold on the sideboard along the floor. We asked for a different room and they changed it. The replacement room was better cosmetically but smaller, came with only 3 towels (room slept 5), water would pool up from the drains after using the sink/tub and water smelled bad, mold in the bathroom (could have been removed by just giving it a thorough clean). I’m appalled that they even attempted to give us the first room. The 2-bed apts were just ok, had the same problem of water pooling in the bathrooms coming up from the drains and smelled bad. Mold in bathrooms too. We asked for an extra pillow and were told it would cost RM10. Deluxe room had a toilet that would not flush properly. Asked the maintenance to fix it, they did, however the problem returned after the 2nd night. Asked the receptionist to send someone, nobody came. Had to just deal with the anxiety of flushing the toilet 6-7 times before it was clear. Bathroom had mold on tiles and floor. Shower smelled awful when the water was running. Tiny ants near the kettle. Stains on the carpet. This hotel only deserves a 2 star rating at most. I wouldn’t mind if it was just run down and outdated. The lack of proper cleaning and upkeep is despicable. Housekeeping staff need to be taught how to clean rooms and bathrooms properly. Long story short, do not stay here if you care about basic hygiene. Trip advisor should not recommend this hotel.

Hotel is close to the new Hanna Bridge and waterfront. We booked a 3 bedroom suite. Its very huge for 5 of us. Staff are friendly. Hotel is old. Found some unknown things on the carpet. You need to call housekeeping for them do deliver the refrigerator.toilet was leaking and we called the plumber a few times. Overall good for the price paid.

Stayed at this hotel with family over the weekend for the first time. Read review first before booking and must say most are pretty accurate in terms of dated furniture and poor room condition requiring fixing up. Walls are pretty thin so you can hear the noise from below despite staying at the top level and noise from neighbouring rooms. Had to call reception one time to complain about neighbouring room noise as people were partying at 4 am. Thankfully, they took immediate action to get security to intervene. Bed are not comfortable and pillows are too soft. Even comforter were old and ragged, ours had holes and were torn. Even after requesting to change bedsheet, only bedsheet were changed but the old ragged comforter remained. Room had cigarette smoke smell. Carpet were stained. Toilet hose needs fixing as it tends to drip water. Breakfast was also mediocre in terms of taste. Swimming pool is small and always full. Noticed that this hotel mostly patrons local families looking for a weekend getaway. However, despite the cons, need to acknowledge a few positives such as the good customer service, large rooms and central location to shops. That's it. Overall verdict, i wouldnt stay here again as a tourist as i would prefer to be able to sleep comfortably without the noise interuption.

Jalan Tun Abang Haji Openg Kuching Sarawak

Hotel highlights

  • Free in-room WiFi
  • Free parking
  • Onsite dining
  • Outdoor pool

Merdeka Palace Hotels & Suites places you next to Sarawak Museum and within a 10-minute stroll of other popular attractions like Chinese History Museum. This 4-star hotel has 209 rooms and welcomes guests with 2 restaurants, an outdoor pool, and free in-room WiFi. It's in central Kuching and also close to Sarawak Islamic Museum and Hills Shopping Mall.


Dining

This hotel is home to 2 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. For your convenience, a buffet breakfast is served for a fee each morning from 6:30 AM to 10:30 AM.


Rooms

Merdeka Palace Hotels & Suites's 209 shared rooms provide coffee makers, free newspapers, and free bottled water. Guests can expect free WiFi and 21-inch TVs with satellite channels. Bathrooms offer rainfall showers, free toiletries, and slippers. Safes, ironing boards, and desks are also available. Bathrooms are shared.


Property features

Guests staying at Merdeka Palace Hotels & Suites enjoy an outdoor pool, a fitness center, and WiFi in public areas. If you drive, put free parking to good use. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include a conference center, a business center, and a computer station.

Room options

Superior Twin Room

Queen 1 | Twin 2 | Sleeps 2

Deluxe Twin Room

King 1 | Twin 2 | Sleeps 3

Two Bedroom Apartment Suite First Type

Queen 1 | Sleeps 4

Two Bedroom Apartment Suite Second Type

Queen 2 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

51.0% of guests recommend this hotel

Total of 248 reviews