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The Chateau Spa and Organic Wellness Resort

5.0 out of 5.0

Recent guest reviews

Recommended to stay here for minimum 2 nights. Services were top of the chart n staff are very well trained. The details n professionalism of.the services rendered from the moment we arrived at carpark to checking out were excellent. We are pampered to.the core. We did the spa as couple and.enjoy the swedish massage. We came early for the appointment and Sheila (if I remember correctly) took us around and.showed us the spa n services available with 5 star smiles. Julius was excellent to help us to check in n out. Basically we just let the staff take care of.us while i spend quality hours with my wife. Breakfast Food was organic n tasty although not too many varieties u may found in big branded 5 star hotels. Very quiet, very suitable for couples to rest n spend time here. Activities provided at hotel are basic games room, PlayStation, billiard n pools especially if you stay for few days... we dont have time to enjoy all and not our priority.. u will enjoy.more without the kids.

A truly serene and relaxing resort away from all the hustle of city life. The organic wellness ambience makes it extra unique particularly when it comes to dining as I have a family of vegans and vegetarians.

An excellent couple getaway rendezvous. The staff are all trained to be very service oriented rendering superb hospitality on top of being friendly & helpful. Good spa facility using all organic products. Not to mention all food are organic as well. Breakfast menu thumbs up!!

I needed to be at Getting Highlands but was looking for more comfort. Than this is the answer and distance is acceptable. Very nice located hotel in the woods, super nice rooms with all you need, nice view, quiet location. Breakfast restaurant is depending to level of room you choose, 2 restaurants and especially the luxury one serves a good meal and you can enjoy a nice evening. Perfect service all over the hotel. Nice pool with good service. We also took a massage in the Spa and also treatment and handling was good and more than correct. if we need to be at Genting again, we will for sure come back to this hotel !

Been there on last week, once you step in, warm welcome by the staff & organic juice will be serve. All the staff are very friendly. Had a wonderful night over there. Food are nice & definitely will come back.

My fiance and I decided to have a short break from our busy work schedules. Rather than travel abroad, we decided to book 2 nights at The Chateau. As I live in KL, it was only a 1 1/4 hour drive from where i live. I booked through a 3rd Party website and paid just over 550 MYR a night. We were not disappointed, as it's about 2000ft up it provides a respite of the heat of KL. There was a nice breeze as well. The hotel did not disappoint, service was excellent, bedroom was very comfortable. We also splurged and had a 3 course dinner and had a massage. They don't advertise so it's known by word of mouth and a hidden gem. It well worth going for a romantic or relaxing night away.

I stayed for 1 night and quite impressed with hotel and guest service. It seems there is serious flaw in hotel account system regarding charging of hold amount. It is standard practice in all hotels to withhold amount on credit card and not charge unless guest has used amount during stay. In my case, withhold amount has been charged on my credit card and hotel said that it will take 14 days to reverse charged amount. Can you change your system please?

-2 nights stay. Rooms:- -Rooms were clean , room amenities were very complete. -An email was sent to us prior to our check in to let us choose the pillow type that we wanted (soft/medium/hard). -We booked a Deluxe Room and was upgraded to a Premier Room. -Complimentary Desert will be sent to room every late afternoon. The desert is delicious. Service:- -We were seated at a lounge and served with a welcome drink while waiting to be checked in by the Hotel. The welcome drink taste was superb. -Staffs are very attentive and responds very quickly towards our needs and requests. They seem to live up to their motto " your wish is our command". -Hotel provides shuttle service to nearby places of attractions. Spa:- We didn't try the massage services but we did use the sauna and steam room facility which was availed to all guests. -Changing rooms were well equipped with bath robes, slipper, lockers, towels, ionized hair dryer. -Clean changing rooms. Food:- -Breakfast buffet was served. Guests get to choose from the menu whereas some are displayed over the counter. Items like wan ton mee, oat porridge, fruit juices , pancakes, crepes, omelette, are to be ordered from the menu but you can order as much as you want.The purpose of the implementation of such style (according to the management) is to ensure the freshness of the food when it is served. -Food served at breakfast buffet was indeed fresh, delicious and healthy-do try the the strawberry yogurt- its extremely nice. Overall, the desert served in the late afternoon, the breakfast buffet was excellent. I totally miss the healthy yet delicious food. We didn't try the dinner. We opted for chinese food (Garden View and Foon Lok Restaurant) at the foot hill of Bukit Tinggi (Bentong area) (approximately 6km from Hotel) which was much cheaper. There are plenty of stalls selling tropical fruits nearby the restaurants. Food at these restaurants are relatively much cheaper than those in Kuala Lumpur.

Great resorts for couples who want to have quite and relaxing time. Great staff and employees. They welcome you with open heart and kindness. Excellent weather with cool clean air. You can enjoy free car ride to go to different activities like horse ride, gulf, and vising the Japaneses garden.

The best hotel we've been to so far! Everything here is amazing - from the room, food, ambiance, the salt pool, and of course the staff. All of the staff were so accommodating and friendly, not to mention that most of them are Filipinos. Kudos to you guys! We really enjoyed our quick getaway. We will definitely come back!

Km 48 Persimpangan Bertingkat Bukit Tinggi Pahang

Hotel highlights

  • Free breakfast
  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining

The Chateau Spa and Organic Wellness Resort places you 23.9 mi (38.5 km) from Genting Highlands. This 130-room, 5-star hotel has 5 restaurants, a full-service spa, and an outdoor pool. Batu Caves is 28.5 mi (45.8 km) from the hotel, which is in the mountains.


Dining

Free breakfast is included with your stay. Enjoy dining at La Vie, one of 5 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service, or entertain your taste buds with a beverage at the bar/lounge or 2 coffee shops/cafés.


Rooms

All 130 soundproofed rooms feature minibars, coffee makers, and free bottled water. Guests can expect to find satellite TV and stay connected with free WiFi. Bathrooms offer hair dryers and bathrobes, and pillowtop beds with Egyptian cotton sheets and pillow menus ensure a restful night. Ceiling fans, safes, and phones are also available. Bathrooms are shared.


Property features

Guests of The Chateau Spa and Organic Wellness Resort enjoy a full-service spa, an outdoor pool, and a fitness center. Free valet and self parking are available—or if you're not driving, take the airport shuttle (available 24 hours). Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a sauna, free WiFi in public areas, and 4 meeting rooms.

Room options

Premier Room, 1 King Bed, Mountain View

King 1 | Sleeps 2

Suite, Garden View (Spa Suite)

Full 1 | Sleeps 2

Suite, 2 Bedrooms, Garden View

Full 1 | Sleeps 4

Suite, 3 Bedrooms, Garden View

King 1 | Sleeps 6

Reviews from Trip Advisor

Trip Advisor aggregated rating

93% of guests recommend this hotel

Total of 349 reviews