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The Chateau Spa and Organic Wellness Resort

5.0 out of 5.0

Recent guest reviews

This place is definitely for those who wish to relax and to be away from the bustling town and noises.. this hotel is famous for its organic philosophy this from the towels, shampoo and etc is organic.i spent only a night here for my husband finds this place a bore unlike me I quite liked it because of its nature and cool temperature.. I visited their la sante spa..tried their signature seaweed body wrap and detox facial using seaweed..personally I don’t see any dramatic difference except my face was a slightly softer to touch.. besides that I didn’t feel any different..the therapist slippers were quite noisy thus would be prefer if they wore something much more quieter... I’m planning to try their signature body mud and also signature massage to complete my experience la sante . but do try their sauna and jacuzzi.the breakfast menu apparently the same daily..its complimentary... everything is fresh but would prefer if they could change it every 2-3 days for longer staying clients..any guest should definitely try their omelette and wanton soup...

The location is fabulous. Tranquility of atmosphere is priceless. Staff were very attentive and professional. High quality of breakfast and lunch. Spa and treatment is a must and you should try it if came so fat to Bukit tinggi. Very romantic design.

We visited the Chateau and stayed for a weekend. The Experience- The french themed castle on which the hotel is modelled looks inviting and magical right when you first see a glimpse of it from the winding roads up to the hill. We were received with a welcome drink followed by a personal guided tour of the whole property. By this tome you haven't even seen your room and fallen in love with the place. The rooms were impeccably clean and cozy. We had a great view from the room, but really we were in the mood to explore the place. The property is beautiful and relaxing with a great pool area and some of the most relaxing massages and spa treatments you can find. The food was nice, what stood out was the exceptional service at the restaurants, spa, pool area- everywhere. Right next to Chateau is Colmar, which has a vibrant crowd and activities if you are in the mood after a relaxing stroll in the gardens at the Chateau.

It's a lovely place to chill out and relax however I did encounter a few incidents during my stay. I spent 5 days at this resort recently. I had a piñata and a cake and was wondering if there was a space we could use to celebrate my sister's 50th birthday. My request was politely decline for fear that we might be too noisy and disrupt the other guests which I totally understand. So that night, all 10 of us squeezed into 1 of our rooms and we had a intimate celebration. No pinatas were harmed that night as my sister thinks its too cute to be broken. :) I think what was disappointing is the fact that i was not given any alternatives and the next day i got to know that there is actually an activity room where there's a pool table, board games, karaoke...basically a space for be noisy. There was also a miscommunication between reception, concierge and adventure park. It seems that reception is not aware that paintball is located away from the main adventure park. After numerous attempts to call the hotel, 3 leech bites and 2 bloody feet, I decided to walk back with a few of my family members while some of us hop into the paintball manager's car to get back to the hotel. The hotel transport did eventually arrive pick up my remaining family members after some us got back to tell them we were waiting at the paintball area not the main adventure park. Here's my general thought on the resort Pro 1. Rooms are spacious with mosquito net fitted on windows. You can enjoy the fresh cool air by leaving your windows open without having the fear of mosquitoes flying into your room. I slept through the nights with just the fan and windows open. 2. Enjoy free yoga session every morning. 3. Lot of spa packages for you to select from. Purchasing the spa package entitles you to use the jacuzzi. Alternatively use the sauna for free 4. There is a decent amount of food for you to choose from but not extensive. I like this fact because it only means there is less food wastage. Cons 1. Do not use the Karaoke room. The system is old and not user friendly. The room smells really musty, I had to leave the room because the stale air left a stingy sensation on my eyes and my nose were runny. 2. Adventure Park - you will need to pre-book it from the reception. You can't just walk in. The safety gear for paintball is minimal which consist of a vest and a mask that does not cover the neck. A little too bare for my liking. But perhaps, I'm just a scaredy cat. 3. Rooms are not very sound proof. During peak period, you'll probably wake up to door slamming as early as 7am. 4. For some weird reason, my room smells of toast every morning. I suspect there is a back flow in ventilation because it's coming from the toilet. This resort is ideal for those wanting an intimate holiday with their love ones. If you're travelling with a big groups, this might not be the resort for you.

My husband & I stayed at The Chateau for 3 days 2 nights to celebrate his post birthday. 2 wks b4 our arrival, I had liaised with the chateau to arrange for nice room deco, romantic candle light dinner & massage. Israel was very polite & professional in making the arrangements; from the complimentary birthday cake which was by right only 4 birthday on the day of arrival (hubby's birthday was the day b4 arrival) to the change in the dinner menu 😁 I was very pleased. When we arrived, we were welcomed by friendly porter & chateau's rep, Mark. We were further impressed by the check in process which was a wait at the lounge with refreshing welcome drinks from the bar. We were given personalised short tour of the chateau by Mark. Very impressive again. In the deluxe room, it felt so cosy. The swan towels were pretty & the cake was nice! And the beds, pillows, blankets, they were plush & whole room was so clean! We had the couples massage & myself a detox facial & the therapists were very skilful. We felt so relax! I could only identify my therapist, Vanessa, but credits should be given to the entire spa staff for the pleasant spa experience. And the steam & sauna rooms were amazing!! Our dinner was done amazingly fabulous by the chateau's french chef 😋 and francis, our butler, was one of the friendliest persons we ever met. Thank you for being a great chap, Francis! Surprises after surprises we got during our short stay. We were given complimentart desserts & our last day's breakfast was at belle vue & we were served personally instead of the usual breakfast buffet. And Francis was there haha so our experience was made better! Oh credits to in-room dining too!! We love your foods!! In all, we love your chateau & so looking fwd to try your spa suite with jacuzzi. Please welcome us like you've had 😊Lurve, guests from room 305 😍

Located next to Colmar but with better view, privacy and security. Check in was quick. We were ushered to the VIP room while they sorted out our rooms. Only problem was I did feel that they were trying to hard sell the Suites a little. They suggested that we upgrade to the 3-room Suites for a few thousand ringgit more. We decided not to as the extra cash could be put to better use. Rooms are nice and comfortable. View of the forest or swimming pool was fantastic. Games room are in need of a clean up or repair. The air in the karaoke room was musky. Some of us couldn't stay for long cos of the bad ventilation. Food was ok. Choices were a bit limited though. But then you shouldn't be overeating here since healthy eating is encouraged. Swimming pool is not heated so be prepared for the cold! Service is excellent and prompt. You hardly have to wait and it is always personalised. Unless you are ok to just rest and relax at the resort, there is nothing much to do at Bukit Tinggi. The rabbit farms, Japanese garden, adventure park are all nearby and shuttle transport can be arranged if you give them 15 to 30 mins advance notice. Some of the tourist spots are in need of a major overhaul or change in management. It's look and feel or the way it is organised doesn't really match a 5-star activity. If you are just looking for a place to rest and relax, read a book, go for spa, this is just the place.

It's a beautiful resort and very well-maintained, every single area. Not many guests on weekdays so it's really peaceful and quiet. Service is top notch. We were served a very nice welcome drink upon arrival. They provide complimentary transport to nearby attractions. Room is very cozy, clean and well maintained. Not a speck of dust is seen. the bed and pillows are also very comfortable. Breakfast is a good experience where most of the food are prepared freshly upon request. Hope everything can be maintained as it is now.

Good service, nice room, very few guests, kid-free, wonderful pool, great food (La Vie)... a truly relaxing getaway. We will be back! (However, there's really nothing to do so 1-2 nights max is sufficient) Watch the sunrise at breakfast!

We stayed in Room 532 and it had views of the mountain from the bed and also from the door!. Service was tip top from the first step into the compound. I really liked their welcome drink and mini dessert from their turndown service. The room had luxurious carpeting and their bed was so comfy! There's like XXXL pillows on the bed and I had the best sleep. Water pressure was good, toilet has a full set of toiletries with organic shampoo, bath wash (Voya). TV channel selections are ample for your lazy holiday enjoying the room. There is an entertainment room with billiards (RM40 per hour) and Playstation 4 (RM35 per hour) - they only had 3 games (monopoly, injustice and Fifa). I know it seems odd to play PS4 in a 5 star spa retreat but there is something romantic and nostalgic playing monopoly with your spouse as you bicker about the rules. The spa is a must-go. The therapists really know what they are doing and we love the lady who served us and advised us on the treatments.Go 30 mins earlier before your treatment to use the steam and sauna room and a dip in the hot tub jacuzzi!. I tried the body scrub and swedish massage package and it was one of the best 100 mins spent. Breakfast was buffet style but you don't get up from your seat, they come to you!. Nicely cooked eggs and a wide selection of cheese, yoghurts, smoothies, juices... you name it. They can custom cook your order if you are vegetarian, etc etc. It was as if I was dining in an entirely different country on the verandah facing the mountains. They have a tea room with a tea set of RM150 for 2 pax, we didn't try that though. A special thank you to Carlos for being very attentive, and it seemed as if everywhere we were, he was always around the corner! Every staff was very well trained and we felt right at home. In a nutshell, if you need lots of peace and quiet, no children environment, some tender loving spa relaxation, come here. Sometimes when you just feel that you are working 9 to 5 earning your money with no aim, come here and splurge a little. You will feel so much better.

Despite its low occupancy, the resort was very well maintained and the staffs were responsive to all the requests we made. The facilities and room were all very clean. Went to the sauna, gym,non chlorinated salt pool as well as the spa. All facilities were well equipped. We never had to fret about where to keep our wet laundry after swim, towels, bath robes, water were easily available and the staffs were attentive to our needs. The spa was great, a little pricey but the facility and products used were good, plus the treatments were more organically themed, such as the use of real seaweed as body mask. Food wise, it was okay, not exceptional. There was a lot of natural and organic ingredients at the breakfast buffet, but could have had more exquisite ones. Also, keeping an alternating breakfast menu would help increase the general standard of the breakfast spread, especially for guests who intend to stay longer.

Km 48 Persimpangan Bertingkat Bukit Tinggi Pahang

Hotel highlights

  • Free breakfast
  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining

The Chateau Spa and Organic Wellness Resort places you 23.9 mi (38.5 km) from Genting Highlands. This 130-room, 5-star hotel has 5 restaurants, a full-service spa, and an outdoor pool. Batu Caves is 28.5 mi (45.8 km) from the hotel, which is in the mountains.


Dining

Free breakfast is included with your stay. Enjoy dining at La Vie, one of 5 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service, or entertain your taste buds with a beverage at the bar/lounge or 2 coffee shops/cafés.


Rooms

All 130 soundproofed rooms feature minibars, coffee makers, and free bottled water. Guests can expect to find satellite TV and stay connected with free WiFi. Bathrooms offer hair dryers and bathrobes, and pillowtop beds with Egyptian cotton sheets and pillow menus ensure a restful night. Ceiling fans, safes, and phones are also available. Bathrooms are shared.


Property features

Guests of The Chateau Spa and Organic Wellness Resort enjoy a full-service spa, an outdoor pool, and a fitness center. Free valet and self parking are available—or if you're not driving, take the airport shuttle (available 24 hours). Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a sauna, free WiFi in public areas, and 4 meeting rooms.

Room options

Premier Room, 1 King Bed, Mountain View

King 1 | Sleeps 2

Suite, Garden View (Spa Suite)

Full 1 | Sleeps 2

Suite, 2 Bedrooms, Garden View

Full 1 | Sleeps 4

Suite, 3 Bedrooms, Garden View

King 1 | Sleeps 6

Reviews from Trip Advisor

Trip Advisor aggregated rating

93% of guests recommend this hotel

Total of 361 reviews