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Recent guest reviews

Great location and facilities Comfortable bed and pillows Quiet restful room

Good breakfast, Personalized eggs made very quickly. Nice staff, clean rooms. Dinner quite good. Bathtubs sides too tall for seniors. Bathroom door automatically closes, even when you want it to stay open.

Everything very good I like that hotel planning to come back

The location was very good. The tour recommendations were not good. Their was no transportation to or from the restaurant booked on tour and the food served was the worst we had in Krakow.

Very clean and yards from most important places in Krakow. Good size rooms.

Outstanding location -- beats all the rest. The rooftop is terrace is a wonderful place for drinks or lunch. the pool is a delightful way to end the day. Very helpful staff.

this hotel is close to the Wowel cathedral, very easy to access there and I could join the mess early in the morning.

Our room was spacious and spotless, breakfast was amazing, and the staff very friendly. We loved the location next to the river and just a few minutes walk to the city center.

Modern hotel with clean, well appointed rooms, nice staff, tasty and beautifully plated food in an excellent location. Very able to accommodate English-speaking guests.

Stayed at this Sheraton while on a business trip to Krakow and for all the reasons below could not have been happier with the property. First thing: the location - right on the banks of Wisla and next to the famed Wawel Castle, within a walking distance from a major square with tons of authentic and excellent culinary and entertainment options. If you are in this area, make sure to check out the Miod & Malina restaurant. The property itself feels fresh, new and rooms are appointed with all luxury products you would expect of a 5-star hotel. Spacious, well lit, clean and modern with a touch of Krakow history. The on-site bar and restaurant are great, as is the breakfast (recommend you get it in your rate). There is also a pub adjacent to the property, which came in handy as my colleague and I decided to enjoy a beer prior to heading out for food. Parking - as someone who rents cars while on business I could appreciate the ease of on-site parking. There are a few spaces in the open back area of the hotel (accessible by a gate, so not on the street). There is also a small underground garage as well. Gym and sauna facilities are just right - not too large, but sufficient if you'd like to work out as I do when I travel. Lastly - staff cannot do enough for you, are young, dynamic and all speak English and are eager to help. I had a couple of internet charges on my bill which were supposed to have been waived and they did so without a moment's hesitation.

everything was wonderful............................................................................................................................................................................................................................

Fantastic hotel. excellent location - across the street from Wawel Castle, a few minutes walk to the old town. Very helpful staff, well-priced. Very clean & new. Great rooftop bar. Internet in room is extra.

Sheraton Krakow consistently impresses me after numerous stays. It is in the perfect location to explore the Krakow Centrum while having some distance from the noise and crowds when you need it. The staff is always friendly and professional, the food is great, and the Sheraton beds are amazing!

This hotel is under a 10 minute walk to the main square and under 15 to the Jewish Quarter. When you step out of the hotel the Castle is to the left and the Riverwalk is straight on. Easy to get back to hotel with these two major landmarks. The staff friendly and helpful. Hotel is everything one would expect from a 5 star. Hotel has their own taxi that charges less than local to get back to airport.

The Sheraton Krakow is one of my favorite hotels anywhere! The location adjacent to Wawel Castle and the River Wisla is scenic and convenient while being only short walking distance from market square. The rooms are large and comfortable and the hotel wine bar offers excellent wines and starters if you don't feel like going out. This is the third time I have stayed at this hotel and I would highly recommend it to anyone.

What a great place to stay! Clean, beautifully appointed, great food and a staff dedicated to responding immediately to any needs....including tickets to events, directions, transportation needs and opinions on local events. A wonderful place for families, adult travel or business. Krakow is a beautiful city and this hotel is centrally located to all landmarks...we had a view of Wawel Castle from our window and the picturesque Visla River is across the street.

The room was one of the largest we've had during a stay in Europe. An interesting twist is that they charge for Wi-fi in the room but it is complimentary in the public areas.

Clean, quite and helpful/friendly staff. No complaints.

The hotel is not only beautiful but it has great location. Very clean and just as important the staff was fantastic -- very nice and very helpful. NO COMPLAINTS. Loveeed the hotel!!!

Very well located, great people taking care of you

Ul. Powisle 7 Krakow Lesser Poland

Hotel highlights

  • Walking distance to Wawel Castle and Wawel Cathedral
  • Free WiFi and wired Internet in public areas
  • Onsite dining
  • Indoor pool

Located in City Centre, Sheraton Grand Krakow is within a 5-minute walk of popular attractions such as STU Theatre and Smok Wawelski Statue. This 232-room, 5-star hotel has conveniences like an indoor pool, a fitness center, and a rooftop terrace.


Dining

Enjoy dining at The Olive, one of 3 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service. For your convenience, a buffet breakfast is served for a fee each morning from 7 AM to 10:30 AM.


Rooms

Sheraton Grand Krakow's 232 rooms are air-conditioned and provide minibars, coffee makers, and free bottled water. Guests can expect WiFi and LED TVs with satellite channels. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Other standard amenities include laptop-compatible safes, phones, and ironing boards.


Property features

Guests staying at Sheraton Grand Krakow enjoy an indoor pool, a fitness center, and a sauna. If you drive, self parking is PLN 75 per night, or you can take advantage of the airport shuttle (available 24 hours) for PLN 100 per vehicle one way. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, tours or tickets, and securing valuables. Other amenities at this luxury hotel include a rooftop terrace, free WiFi in public areas, and a business center.

Room options

Club room, Club lounge access, Guest room, 1 King

King 1 | Sleeps 3

Deluxe Room, 2 Twin Beds (Wawel or Vistula view)

Twin 2 | Sleeps 3

Deluxe Suite, 1 Bedroom, Business Lounge Access

King 1 | Sleeps 3

Club Room, Business Lounge Access

Twin 2 | Sleeps 3

Guest reviews for Sheraton Grand Krakow

Everyone (5) Couples (12) Business (4) Family (11) Friends (4) Other (6)
5
Partner Couples

Great location and facilities Comfortable bed and pillows Quiet restful room

By on Oct 5, 2019

5
Everyone

Good breakfast, Personalized eggs made very quickly. Nice staff, clean rooms. Dinner quite good. Bathtubs sides too tall for seniors. Bathroom door automatically closes, even when you want it to stay open.

By on Sep 29, 2019

4
Friends Families

Everything very good I like that hotel planning to come back

By on Sep 26, 2019

3
Families Friends

The location was very good. The tour recommendations were not good. Their was no transportation to or from the restaurant booked on tour and the food served was the worst we had in Krakow.

By on Sep 24, 2019

5
Families Family with small children Families

Very clean and yards from most important places in Krakow. Good size rooms.

By on Jun 24, 2019

5
Families

Outstanding location -- beats all the rest. The rooftop is terrace is a wonderful place for drinks or lunch. the pool is a delightful way to end the day. Very helpful staff.

By on Apr 4, 2019

Review comment responded on Apr 8, 2019

Dear Guest, Thank you for sharing a few words about your recent stay at Sheraton Grand Krakow. I am pleased to hear that you liked our central location and that you found it unique. It is also splendid that The Roof Top Terrace was to your liking and that it seemed perfect for either a drink or lunch. It is also fantastic that you enjoyed the swimming pool and had a chance to relax there. Happy to hear that our staff met your expectations fully being attentive and friendly. Feel invited for another memorable stay when visiting Krakow in the future! Best regards, Angela Saliba General Manager Sheraton Grand Krakow

5
Everyone

this hotel is close to the Wowel cathedral, very easy to access there and I could join the mess early in the morning.

By on Dec 14, 2018

5
Everyone

Our room was spacious and spotless, breakfast was amazing, and the staff very friendly. We loved the location next to the river and just a few minutes walk to the city center.

By on Sep 17, 2018

5

great hotel right across from river

Everyone

Modern hotel with clean, well appointed rooms, nice staff, tasty and beautifully plated food in an excellent location. Very able to accommodate English-speaking guests.

By , from Kenosha, WI on Apr 8, 2018

5

excellent 5-star property in the heart of krakow

Everyone

Stayed at this Sheraton while on a business trip to Krakow and for all the reasons below could not have been happier with the property. First thing: the location - right on the banks of Wisla and next to the famed Wawel Castle, within a walking distance from a major square with tons of authentic and excellent culinary and entertainment options. If you are in this area, make sure to check out the Miod & Malina restaurant. The property itself feels fresh, new and rooms are appointed with all luxury products you would expect of a 5-star hotel. Spacious, well lit, clean and modern with a touch of Krakow history. The on-site bar and restaurant are great, as is the breakfast (recommend you get it in your rate). There is also a pub adjacent to the property, which came in handy as my colleague and I decided to enjoy a beer prior to heading out for food. Parking - as someone who rents cars while on business I could appreciate the ease of on-site parking. There are a few spaces in the open back area of the hotel (accessible by a gate, so not on the street). There is also a small underground garage as well. Gym and sauna facilities are just right - not too large, but sufficient if you'd like to work out as I do when I travel. Lastly - staff cannot do enough for you, are young, dynamic and all speak English and are eager to help. I had a couple of internet charges on my bill which were supposed to have been waived and they did so without a moment's hesitation.

By , from USA on Jan 19, 2018

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